SUPPORT COMMUNICATION -
SECURITY BULLETIN
HPSBGN02750 SSRT100795 rev.1 - HP ProtectTools Enterprise Device Access Manager Running on Windows, Remote Execution of Arbitrary Code, Denial of Service (DoS)
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.
Potential Security Impact:
Remote execution of arbitrary code, Denial of Service (DoS)
Source: Hewlett-Packard Company, HP Software Security Response Team
VULNERABILITY SUMMARY
A potential security vulnerability has been identified with
HP ProtectTools Enterprise Device Access Manager (EDAM) running on Windows. The vulnerability can be remotely exploited to cause execution of arbitrary code or Denial of Service (DoS).
References:
CVE-2011-4162, HTB23044
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP ProtectTools Device Access Manager (EDAM) running on Windows. EDAM versions v1, v3, and v5 are impacted.
CVSS 2.0 Base Metrics
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Reference
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Base Vector
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Base Score
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CVE-2011-4162
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(AV:N/AC:M/Au:N/C:P/I:P/A:P)
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6.8
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Information on CVSS is documented in HP Customer Notice: HPSN-2008-002
The Hewlett-Packard Company thanks Brian Mariani of High-Tech Bridge SA for reporting this issue to security-alert@hp.com
RESOLUTION
HP has updated HP ProtectTools Enterprise Device Access Manager (EDAM) running on Windows to resolve the vulnerability for customers running EDAM versions v1, v3, and v5.
Note:
HP ProtectTools Enterprise Device Access Manager software was provided only to end users in certain UK businesses. Customers running HP ProtectTools Enterprise Device Access Manager should contact their normal support channel to obtain this update.
How to determine if HP ProtectTools Enterprise Device Access Manager (EDAM) is installed:
- Check for the existence of PTDMInformationStore.dll.
- Open the properties on PTDMInformationStore.dll and check the ‘File Version’.
- If the first digit of the File Version is not 1, 3 or 5, no further action is needed.
- If the first digit of the File Version is 1, 3 or 5, EDAM may be installed. The registry must be checked to confirm whether EDAM is installed.
- Open the registry and navigate to the following Key: HKLM\System\CurentControlSet\Services\flcdlock\devices\cache .
- If the “cache�? key exists and has a name-value pair with the name {62FB6894-268E-48E4-B50E-8519D5E68017} , no further action is required.
- If the “cache�? key exists and does not have a name-value pair with the name {62FB6894-268E-48E4-B50E-8519D5E68017} , EDAM is installed. HP support should be contacted to obtain the update.
HISTORY
Version:1 (rev.1) - 5 July 2012 Initial release
Third Party Security Patches:
Third party security patches that are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
Support:
For issues about implementing the recommendations of this Security Bulletin, contact normal HP Services support channel. For other issues about the content of this Security Bulletin, send e-mail to security-alert@hp.com.
Report:
To report a potential security vulnerability with any HP supported product, send Email to: security-alert@hp.com
Subscribe:
To initiate a subscription to receive future HP Security Bulletin alerts via Email:
http://h41183.www4.hp.com/signup_alerts.php?jumpid=hpsc_secbulletins
Security Bulletin List:
A list of HP Security Bulletins, updated periodically, is contained in HP Security Notice HPSN-2011-001
https://h20566.www2.hp.com/portal/site/hpsc/public/kb/docDisplay/?docId=emr_na-c02964430
Security Bulletin Archive:
A list of recently released Security Bulletins is available here:
http://h20566.www2.hp.com/portal/site/hpsc/public/kb/secBullArchive/
Software Product Category:
The Software Product Category is represented in the title by the two characters following HPSB.
3C = 3COM
3P = 3rd Party Software
GN = HP General Software
HF = HP Hardware and Firmware
MP = MPE/iX
MU = Multi-Platform Software
NS = NonStop Servers
OV = OpenVMS
PI = Printing and Imaging
PV = ProCurve
ST = Storage Software
TU = Tru64 UNIX
UX = HP-UX
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.
"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.
HP does not warrant that this information is necessarily accurate or complete for all user situations
and, consequently, HP will not be responsible for any damages resulting from user's use or disregard
of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties,
either express or implied, including the warranties of merchantability and fitness for a particular
purpose, title and non-infringement."
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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