NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
On systems described in the "Scope," the Host Embedded Controller (HECI) driver may not be installed. Symtoms may include:
- When viewed in the Device Manager, PCI Serial Port and PCI Simple Communications Controller will be displayed with a yellow triangle and exclamation mark indicating that the driver is not installed.
- Remote wakeup may not work
- CPU power throttling may not work as expected
RESOLUTION
HP has posted a SoftPaq that installs the AMT driver and resolves the issue. Please use the following instructions to locate and download
Intel(R) AMT LMS_SOL for AMT 7.xx
, Version 7.1.2.1041, Revision H (or later).
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NOTE
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SoftPaq download instructions:
- Click link for the appropriate Business Desktop PC model.
- Click the
Download drivers and software
link.
- Click the link for the appropriate operating system.
- Click the
Software
link.
- Click the SoftPaq link:
Intel(R) AMT LMS_SOL for AMT 7.xx
.
- Read the release notes carefully before proceeding.
- Click the
Download
button to download the SoftPaq.
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NOTE
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The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.
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Hardware Platforms Affected: HP Compaq 6200 Pro Microtower PC, HP Compaq 6200 Pro Small Form Factor PC, HP Compaq 8200 Elite Convertible Minitower PC, HP Compaq 8200 Elite Microtower PC, HP Compaq 8200 Elite Small Form Factor PC, HP Compaq 8200 Elite Ultra-slim PC
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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