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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: (Revision) ProLiant Servers: CUSTOMER ACTION REQUIRED to Avoid SATA Hard Drives Being Incorrectly Flagged as "Failed" When Running Smart Array Controller Firmware Version 3.30 on Smart Array P212/P410/P410i/P411/P712m/P812 Controllers
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
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Document Version
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Release Date
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Details
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4
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08/24/2010
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Updated the Resolution with availability of the web pages for Smart Array Controller Firmware Version 3.50.
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3
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08/20/2010
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Updated the Resolution with FTP links to Smart Array Controller Firmware Version 3.50.
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2
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08/18/2010
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Updated the Resolution with Smart Array Controller Firmware Version 3.50, which resolves this issue.
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1
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07/30/2010
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Original Document Release.
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IMPORTANT
: The Smart Array Controller firmware upgrade described below is considered a critical fix and is required to avoid SATA hard drives being incorrectly flagged as
Failed
by the Smart Array Controller. HP strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in data corruption or data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.
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HP SATA hard drives attached to Smart Array P212/P410/P410i/P411/P712m/P812 Controllers running Smart Array Controller Firmware Version 3.30 may experience hard drives being incorrectly flagged as
Failed
by the Smart Array Controller, potentially resulting in data loss due to logical volume failure. This behavior is typically associated with heavy drive I/O activity.
IMPORTANT:
This is specific to Smart Array Controller Firmware Version 3.30 and SATA hard drives. Earlier versions of Smart Array Controller firmware are NOT affected. In addition, Smart Array Controllers configured with SAS hard drives are NOT affected. Please note that Smart Array Firmware Version 3.30 is no longer available for download on hp.com.
IMPORTANT:
The enhanced support provided by Smart Array Controller Firmware Version 3.30 for dual domain environments using Smart Array P411 and P812 controllers connected to HP StorageWorks D2000 disk enclosures configured with SAS hard drives is NOT affected by this issue. Customers in this environment can safely continue running Smart Array Controller Firmware Version 3.30.
SCOPE
Any ProLiant server configured with a Smart Array P212/P410/P410i/P411/P712m/P812 Controller that is attached to SATA hard drives.
IMPORTANT:
This is specific to Smart Array Controller Firmware Version 3.30 and SATA hard drives. Earlier versions of Smart Array Controller firmware are NOT affected. In addition, Smart Array Controllers configured with SAS hard drives are NOT affected. Please note that Smart Array Firmware Version 3.30 is no longer available for download on hp.com.
IMPORTANT:
The enhanced support provided by Smart Array Controller Firmware Version 3.30 for dual domain environments using Smart Array P411 and P812 controllers connected to HP StorageWorks D2000 disk enclosures configured with SAS hard drives is NOT affected by this issue. Customers in this environment can safely continue running Smart Array Controller Firmware Version 3.30.
RESOLUTION
To avoid or correct SATA hard drives being incorrectly
Failed
by the Smart Array Controller, upgrade to Smart Array Controller Firmware Version 3.50 (or later), which can be located using the following navigation:
- Go to
http://www.hp.com/
- Click
Support & Drivers
.
- Click
Download drivers and software (and firmware)
under
Step 1
.
- Enter the product name (for example, "P410") under
Step 2
and click
Go
.
- Select the specific product on the
Product Search Results
page.
- Select the appropriate operating system.
- Click
Firmware - Storage Controller
.
- Download and install
** CRITICAL ** Online ROM Flash Component for Windows - Smart Array P212, P410, P410i, P411, P712m and P812
Version 3.50 (or later).
- After installing the firmware, reboot the server to complete the installation.
IMPORTANT:
HP SAS hard drives are NOT affected by the failure condition described above.
To recover from this failure when it occurs, perform the following:
- Upgrade to Smart Array Controller Firmware Version 3.50 (or later).
- Delete the failed logical volume and then recreate the logical volume.
- Restore the data from a backup.
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RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
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NAVIGATION TIP
: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
To search for additional advisories related to Smart Array Pxxx Controllers, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +"Smart Array P" +Controller
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Hardware Platforms Affected: HP 60 Modular Smart Array, HP 70 Modular Smart Array, HP ProLiant BL280c G6 Server series, HP ProLiant BL460c G6 Server series, HP ProLiant BL465c G7 Server series, HP ProLiant BL490c G6 Server series, HP ProLiant BL495c G5 Server series, HP ProLiant BL495c G6 Server series, HP ProLiant BL685c G7 Server series, HP ProLiant DL120 G6 Server series, HP ProLiant DL160 G6 Server series, HP ProLiant DL160se G6 Server series, HP ProLiant DL165 G6 Server series, HP ProLiant DL165 G7 Server series, HP ProLiant DL170h G6 Server series, HP ProLiant DL180 G5 Server series, HP ProLiant DL180 G6 Server series, HP ProLiant DL185 G5 Server series, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G6 Server series, HP ProLiant DL360 G6 Server series, HP ProLiant DL360 G7 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL370 G6 Server series, HP ProLiant DL380 G7 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL385 G6 Server series, HP ProLiant DL385 G7 Server series, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL580 G5 Server series, HP ProLiant DL580 G7 Server series, HP ProLiant DL585 G5 Server series, HP ProLiant DL585 G6 Server series, HP ProLiant DL585 G7 Server series, HP ProLiant DL785 G5 Server series, HP ProLiant DL785 G6 Server series, HP ProLiant ML150 G6 Server series, HP ProLiant ML310 G5 Server series, HP ProLiant ML310 G5p Server series, HP ProLiant ML330 G6 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant ML350 G6 Server series, HP ProLiant ML370 G6 Server series, HP ProLiant WS460c G6 Workstation series, HP ProLiant xw460c Blade Workstation(Standard HP Product), HP Smart Array P212 Controller, HP Smart Array P410 Controller, HP Smart Array P410i Controller(Standard HP Product), HP Smart Array P411 Controller, HP Smart Array P712m/ZM 2-ports Int PCIe x8 SAS Controller(Standard HP Product), HP Smart Array P812 Controller, HP StorageWorks 1200 All-in-One Storage System, HP StorageWorks X1800sb Network Storage Blade, HP StorageWorks X3000 Network Storage Systems, HP StorageWorks X5000 G1 Storage Systems, HP X1000 Network Storage Systems
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA02457119
©Copyright 2010 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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Printable version
