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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: (Revision) ProLiant DL380 G6 Servers and StorageWorks Systems - CUSTOMER ACTION REQUIRED to Avoid an Unexpected Reboot on a Limited Number of ProLiant DL380 G6 Based Systems
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
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Document Version
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Release Date
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Details
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7
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09/21/2011
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Added information on assembly number
451277-002
system boards, which are NOT affected by this issue.
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6
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06/30/2011
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Updated the Resolution with System Programmable Logic Device (HP ProLiant DL380 G6) Version 9D, which improves on the earlier version by synchronizing the Power Good signal to avoid a random reboot issue. Also added clarification of the system board revision numbers used for the ProLiant DL380 G6 server to the Scope.
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5
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09/01/2010
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Modified the title to emphasize that proactive customer action is required to avoid unexpected reboots.
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4
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04/15/2010
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Added affected products and modified the Resolution section.
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3
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03/15/2010
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Updated the Scope with the DL380 G6 Carrier Grade Server, which is based on the ProLiant DL380 G6 server, added photos showing the location of the system board revision number, and added the location of the Offline DL380 G6 CPLD Update Utility and instructions.
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2
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12/11/2009
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Updated Resolution section with permanent fix, Online Flash Component - System Programmable Logic Device (HP ProLiant DL380 G6).
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1
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12/09/2009
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Original Document Release.
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A limited number of ProLiant DL380 G6-based servers and StorageWorks systems configured with assembly number
451277-001
system boards with a revision number earlier than 0
S
(zero S) may reboot unexpectedly. During the reboot, the following message will be recorded in the Integrated Lights-Out 2 (iLO 2) Event Log:
Server Reset, Server Power Removed, Server Power Restored
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IMPORTANT:
ProLiant DL380 G6-based servers and StorageWorks systems configured with assembly number
451277-002
system boards are NOT affected by this issue. The assembly number (AS#) is located on the system board bar code label, as shown in Figure 4 below.
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When this occurs, no hardware errors will be logged, no events will be captured in the Integrated Management Log (IML), and the system will not execute an Automatic Server Recovery (ASR); however, the operating system log will indicate that an unexpected reboot occurred.
Note:
The processor utilization may affect whether the unexpected reboot will occur. This issue typically occurs when the server is idle and in low power mode, although it can occur during normal operation.
Note:
As an additional resource when diagnosing sudden reboots on a ProLiant DL380 G6 server, please refer to the following advisory (document number c01802766):
(Revision) Integrated Lights-Out 2 (iLO 2) And iLO 2 Management Controller Driver - FIRMWARE/ DRIVER UPGRADE REQUIRED: ProLiant Server May Unexpectedly Reboot And Display Event ID 57 Error Messages
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01802766
SCOPE
A limited number of the following ProLiant DL380 G6-based servers and StorageWorks systems configured with assembly number
451277-001
system boards with a revision number earlier than 0
S
(zero S), that were shipped prior to 16 November 2009, and that have a serial number earlier than xxx
947
xxxx:
- ProLiant DL380 G6 Server
- ProLiant DL380 G6 Carrier Grade Server
- StorageWorks X1800 Network Storage System
- StorageWorks X3800 Network Storage System
- StorageWorks X9300 Network Storage System
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IMPORTANT:
ProLiant DL380 G6-based servers and StorageWorks systems configured with assembly number
451277-002
system boards are NOT affected by this issue. The assembly number (AS#) is located on the system board bar code label, as shown in Figure 4 below.
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The year and week codes are contained in character positions four through six, as shown in Table 1 below:
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xxx
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Y
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WW
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xxxx
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Year of Manufacture
(e.g. 9=2009)
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Week of Manufacture
(e.g. 47=week 47)
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Table 1: Year and Week Codes Contained in the Serial Number
The location of the system board revision number is shown in Figures 1 through 4 below:
To determine the system board label revision, open the server cover and use a light to view the system board label. It is not necessary to remove the PCIe riser cage to view the system board revision number.
Figure 1: Location of the ProLiant DL380 G6 system board label with cover open
Figure 2: Inside view of the ProLiant DL380 G6 system board label
Figure 3: Close-up view of ProLiant DL380 G6 system board showing location of label
Figure 4: ProLiant DL380 G6 system board label with revision number location indicated
Interpreting the System Board Revision Numbers
- The system board revision numbers may be comprised of one or more characters.
- Revision 0S (zero S) indicates PCA revision S. The zero has no significance and is used only for padding.
- Revision J/L-N indicates that changes occurred in revisions J, L, and M, bringing the PCA to revision N.
- When comparing a system board revision number to revision 0S, compare the right-most characters. For example, 0S is later (higher) than J/L-N because
S
is higher than
N
.
RESOLUTION
For ProLiant DL380 G6-based servers and StorageWorks systems configured with assembly number
451277-001
system boards with a revision number earlier than 0
S
(zero S), that were shipped prior to 16 November 2009, that have a serial number earlier than xxx
947
xxxx, and that are encountering unexpected server reboots, update the System Programmable Logic Device (CPLD/SPLD) on the server using either the Online or Offline Flash Component:
IMPORTANT:
After the Online or Offline Flash Component - System Programmable Logic Device has completed running, remove AC power from the server (detach the power cord) for at least 30 seconds, and then restore AC power.
Note:
If a failure similar to the following is indicated while running the Online or Offline Flash Component - System Programmable Logic Device, rerun the Flash Component:
DO NOT remove the power cord before rerunning the Online or Offline Flash Component.
If the failure continues to occur when running the Online or Offline Flash Component, the system board has been affected and must be replaced, using Spares Kit 496069-001.
Windows Server Downloads
Linux Downloads
- Go to
http://www.hp.com/
- Select
Support & Drivers
.
- Select
Drivers and Software
(if this screen appears).
- Enter the server model (for example: "ProLiant DL380 G6") for the product and click
search
.
- Select the specific model on the following screen.
- Select the appropriate operating system.
- Select the category
Driver - Lights-Out Management
.
- Click the
Download
button next to the description
HP ProLiant Channel Interface Device Driver for iLO / iLO 2
.
Note:
To confirm that the CPLD update was successful, perform the installation again. If the CPLD Update Utility indicates that CPLD Code Version 9D is currently installed, the installation was successful.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
http://www.hp.com/go/myadvisory
NAVIGATION TIP
: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
SEARCH TIP
: For hints on locating similar documents on HP.com, refer to the
Search Tips document
.
To search for additional advisories related to ProLiant DL380 G6 Servers, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +"ProLiant DL380 G6"
Hardware Platforms Affected: HP ProLiant DL380 G6 Server series, HP StorageWorks X3000 Network Storage Systems, HP X1000 Network Storage Systems, HP X9000 Network Storage Systems
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01955503
©Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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