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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01920704

Version: 2

Advisory: HP Compaq Desktop PCs, HP Z Series Workstations - Slow Performance With Various 160 GB, 250 GB, 320 GB, 500 GB, and 1 TB Seagate Hard Drive Models
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-11-02

Last Updated: 2009-11-06

DESCRIPTION

Systems described in the "Scope" intermittently exhibit sluggish performance including:

  • slow boot times
  • applications slow to respond
  • excessive hard drive activity

The issue is due to self diagnostics routines being run by the hard drive.

SCOPE

Information in this document applies to the hard drive models listed below. These hard drives were shipped in many of the listed systems.

NOTE
The issue is specific to hard drives with assembly part numbers ending in "-001." Assembly numbers ending in "-002" have newer firmware and are not affected.

Hard drive models:

  • Seagate 160 GB hard drive, model ST3160318AS, HP assembly part 531624-001
  • Seagate 250 GB hard drive, model ST3250318AS, HP assembly part 519599-001
  • Seagate 320 GB hard drive, model ST3320418AS, HP assembly part 531625-001
  • Seagate 500 GB hard drive, model ST3500418AS, HP assembly part 519600-001
  • Seagate 1 TB hard drive, model ST1000528AS, HP assembly part 519601-001

Systems:

  • HP Compaq dc5800 Microtower PC
  • HP Compaq dc5800 Small Form Factor PC
  • HP Compaq dc5850 Microtower PC
  • HP Compaq dc5850 Small Form Factor PC
  • HP Compaq dc7900 Convertible Minitower PC
  • HP Compaq dc7900 Small Form Factor PC
  • HP Compaq dx2310 Microtower PC
  • HP Compaq dx2318 Microtower PC
  • HP Compaq dx7400 Microtower PC
  • HP Compaq dx7400 Small Form Factor PC
  • HP Compaq dx7500 Convertible Minitower PC
  • HP Compaq dx7500 Small Form Factor PC
  • HP Compaq dx7510 Microtower PC
  • HP Compaq dx7518 Microtower PC
  • HP xw4550 Workstation
  • HP xw4600 Workstation
  • HP xw6600 Workstation
  • HP xw8600 Workstation
  • HP xw9400 Workstation
  • HP Z400 Workstation
  • HP Z600 Workstation
  • HP Z800 Workstation
RESOLUTION

HP has posted a SoftPaq that updates the firmware of the affected hard drives and resolves the issue. Please use the following instructions to locate and download Seagate Hard Drive Firmware Upgrade for 160-GB, 250-GB, 320-GB, 500-GB, and 1-TB Hard Drives , Version HP4LS, Revision A (or later).

NOTE
SoftPaq download instructions:
For HP Compaq desktop PCs:
Click here to go to the HP Business Desktop PC technical support site
For HP Workstations
Click here to go to the HP Workstations technical support site
  1. Click link for the appropriate Business Desktop PC or Workstation model.
  2. Click the Download drivers and software link.
  3. Click the link for the appropriate operating system.
  4. Click the Firmware link.
  5. Click the SoftPaq link: Seagate Hard Drive Firmware Upgrade for 160-GB, 250-GB, 320-GB, 500-GB, and 1-TB Hard Drives.
  6. Read the instructions and release notes carefully before proceeding.
  7. Click the Download button to download the SoftPaq.
NOTE
The SoftPaq/software is subject to change without notice. If you find a later version than the one indicated in this document, HP recommends using the later version instead.
NOTE
The firmware update will not proceed if hard drives in the system already have the required firmware update installed or if none of the affected hard drive models are installed in the system.
Firmware already updated:
The utility will report: "Model Matched, No Firmware Match! Will Not Download Firmware!"
No affected hard drives installed:
The utility will simply report that there are no affected hard drives found in the system.

Please reference this document when requesting assistance for this issue.

Hardware Platforms Affected: HP Compaq dx7510 Microtower PC, HP Compaq dx7500 Microtower PC, HP Compaq dc5850 Microtower PC, HP Compaq dx7500 Small Form Factor PC, HP xw6600 Workstation, HP xw4600 Workstation, HP Compaq dx7518 Microtower PC, HP Compaq dx2318 Microtower PC, HP xw9400 Workstation, HP Compaq dc7900 Small Form Factor PC, HP Z600 Workstation, HP Compaq dc5800 Small Form Factor PC, HP Compaq dc5800 Microtower PC, HP xw4550 Workstation, HP xw8600 Workstation, HP Compaq dc7900 Convertible Minitower PC, HP Z800 Workstation, HP Compaq dx7400 Microtower PC, HP Z400 Workstation, HP Compaq dx2310 Microtower PC, HP Compaq dc5850 Small Form Factor PC, HP Compaq dx7400 Small Form Factor PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01920704
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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