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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01909238

Version: 1

ADVISORY: HP LeftHand P4000 10G BASE-CX4 Upgrade Kit 10 Gb Ethernet board cannot be installed in the half height slot of a HP LeftHand P4300 or P4500 Storage System and results in patch failed error
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-10-21

Last Updated: 2009-10-21


DESCRIPTION

Patch 10041-02 for the HP LeftHand P4300 and P4500 Storage Systems cannot detect a 10Gb Ethernet board in the half height PCI-Express slot. The half height slot enumerates to PCI address 6:00.0, which is not supported by the 10041-02 patch. The patch fails with the status, Could not detect 10Gb adapter PCI device ID in /proc/bus/pci/devices. Device=<device id>, please call Customer Support. Patch failed .

NOTE: Patch 10041-02 is required to load the 10Gb driver and to change the firmware in order to support the Ethernet board.
SCOPE

This issue affects the installation of 10Gb Ethernet board provided in the HP LeftHand P4000 10G BASE-CX4 Upgrade Kit for the HP LeftHand P4300 and P4500 Storage Systems.

RESOLUTION

Install the10 Gb Ethernet board in one of the full height PCI-Express Slots.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory .


Hardware Platforms Affected: AT022A(HP LeftHand P4000 10G BASE-CX4 Upgrade Kit: Standard HP Product), LeftHand P4000 Storage Systems
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA01909238
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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