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HP Universal Print Driver - Install and Uninstall of the HP UPD


Install the HP UPD in either traditional or dynamic mode. The mode determines the HP UPD user experience and also influences the extent of HP UPD management.
  • Traditional mode
    An HP UPD installed in Traditional mode behaves like a product specific driver. During installation, the driver is associated to a specific printer, creating a permanent instance of the driver.
  • Dynamic mode
    An HP UPD installed in Dynamic mode allows the most flexibility. A user can find and print to any supported HP product within any network or print environment without downloading a product-specific driver. The HP UPD discovers the product capabilities so that users can print using most product capabilities, including advanced printing options such as watermarks and booklet printing.
    Creating a permanent instance makes the printer appear (in the UI) more like a traditional printer driver but its features can still be updated dynamically. This also reduces the number of mouse clicks a user goes through when selecting a printer that is used often.
The following information provides detailed instructions for installing the HP UPD in either traditional or dynamic mode, along with instructions on how to remove the HP UPD.
Install
Install the HP UPD by using one of the following methods.
Download and unzip the HP UPD
  1. Go to the following Web site:
  2. Download and save the HP UPD that is specific to your operating system, and printing needs.
  3. Navigate to the HP UPD download file.
  4. Unzip the HP UPD download file.
    1. Double-click the downloaded file.
    2. Deselect the When done unzipping open install.exe option.
    3. Click the Unzip button.
Windows client/server: Use the Add Printer Wizard
Follow these steps to install the HP UPD in Traditional mode with the Windows Add Printer Wizard .
NOTE: The Windows Add Printer Wizard does not provide any customization options. If you install the HP UPD by using this method, the driver installs so that the user has common printing functionality.
  1. From the Control Panel , navigate to the Printers folder..
  2. The Add Printer Wizard opens. Click Next .
  3. Select Local printer attached to this computer , deselect Automatically detect and install my Plug and Play printer , and then click Next .
    NOTE: If you are using an existing port, or if you are specifying the Port Name instead of using the default, make sure that the name you use does not contain the colon ‘:’ character. This character is not allowed, and will cause configuration and status communication problems with the printer.
  4. Select Create a new port , and then select Standard TCP/IP Port . Click Next .
  5. The Add Standard TCP/IP Printer Port Wizard opens. Click Next .
  6. The Add Port window opens. In the Host Name or IP Address field, type the DNS or WINS host name or IP Address. Click Next .
    NOTE: If the DNS host name is used for the port, click the Always print to device, even if its ID address changes check box.
    NOTE: If the Additional Port Information Required window opens, it means the printer is not connected. Under these circumstances it is best to cancel out of the installation, connect and turn on the product, and then start over. If you must continue the installation, then under Device Type , select Standard , and then select Hewlett Packard JetDirect from the menu. Click Next .
    NOTE: Installing the HP UPD with the product disconnected or off line prevents the HP UPD from receiving the product configuration, which results in the used default settings (monochrome, no job storage, etc). Following complete install of the HP UPD, to update the HP UPD product configuration, right-click on the printer, select Properties , select the Device Settings tab, scroll down to Automatic Configuration and select Update Now .
  7. The Completing the Add Standard TCP/IP Port Wizard window opens. Click Finish .
  8. The Install Printer Software window opens. Click Have Disk .
  9. Browse to the folder in which the unzipped HP UPD download file is saved.
  10. In the unzipped HP UPD file, select any .inf file, and then click Open . You will be prompted to select a driver name, either the generic name or a version specific name.
    If an HP UPD is currently installed, select Replace existing driver .
  11. Click OK .
  12. The Install Printer Software window lists the driver under the Printers box. Select the HP Universal Printing driver and then click Next .
  13. The Name Your Printer window opens.
    The name specified In the Printer name: field is the name of the installed printer and displays in the Printers and Faxes folder. The default printer name is “HP Universal Printing PCL6�? for the first installation. However, this increments to “HP Universal Printing PCL6 (copy1)�? and so on for subsequent installs.
    Rename the printer to better identify the printer.
  14. Under Do you want to use this printer as the default printer? , select Yes or No . Click Next .
  15. The Printer Sharing window opens. Select Do not share this printer , or enter a Share name: to share the printer. Click Next .
  16. The Print Test Page window opens. Select Yes or No , and then click Next .
  17. The Completing the Add Printer Wizard opens. Click Finish .
Windows client/server: Use Install.exe
NOTE: Use the Install.exe command to create traditional mode queues (only) on your print server.
Follow these steps to install the HP UPD by using the HP Universal Printing Installer Wizard.
  1. Download and unzip the HP UPD.
  2. Navigate to and open the unzipped HP UPD folder.
  3. Double-click Install.exe .
  4. The Universal Printing Installer Wizard opens. Read the software license agreement, and then click Yes to continue.
  5. Double-click Install.exe .
  6. The Universal Printing Installer Wizard opens. Read the software license agreement, and then click Yes to continue.
  7. The Installation Mode window opens. Select Traditional mode and click Install .
    NOTE: Only traditional mode queues are supported on print servers. Do not create and share dynamic mode queues on any print server.
  8. The Finish window opens. Click Finish .
Windows client/server: Use the command prompt
At the command prompt, type C:\Folder\Install /option , where Folder is the location of the INSTALL.EXE file, / is a forward slash, and option is the command option. For a list of available command options, see Available command options . Use the command options to control the installation and the behavior of the HP UPD after installation.
NOTE: In an enterprise environment, a login script may be used to install the HP UPD on a client.
NOTE: To view a complete list of installer options, type the following at the command prompt:c:\folder\install /?
For example, to make the installation completely silent by making it available through an .EXE-based administration tool (such as SMS), type the following syntax:
C:\folder\Install /q /h
Or, to install the driver in dynamic mode, type the following:
C:\folder\Install /dm
Topics:
Configure default print settings while installing by command prompt install
The HP UPD 4.5 and later provides a means of preconfiguring default settings within the printing environment. The following settings can be reconfigured on the HP UPD before deployment. When the settings are configured and not locked, users see these default settings which can be changed by the user. If the Lock feature is selected, the users do not have the ability to change the settings.
In addition to managing these default settings through the HP Managed Printing Administrator and the HP Active Directory Templates, default settings can be configured when installing the HP UPD through the Install.exe utility.
Use the following information as a guideline when configuring the default settings.
Duplex
Duplex default configuration
Main switch Description Code
/pfduplex=    
  DEFAULT_DUPLEX_SETTING =0
  DUPLEX_ON =1
  DUPLEX_FLIP_PAGES_UP_ON =2
  DUPLEX_ON_AND_LOCKED =101
  DUPLEX_FLIP_PAGES_UP_ON_AND_LOCKED =102
Example: /pfduplex=2  
Economode
Economode default configuration
Main switch Description Code
/pfecono=    
  ECONOM0DE_DEFAULT_SETTINGS =0
  ECONOMODE_ON =1
  ECONOMODE_ON_AND_LOCKED =101
Example: /pfecono=101    
Private printing
Private printing default configuration
Main switch Description Code
/pfpjob=    
  PRIVATE_PRINTING_DEFAULT_SETTING =0
  PRIVATE_PRINTING_PROOF_AND_HOLD =1
  PRIVATE_PRINTING_PERSONAL_JOB =2
  PRIVATE_PRINTING_QUICK_COPY =3
  PRIVATE_PRINTING_STORED_JOB_REQUIRE_PIN =5
  PRIVATE_PRINTING_PROOF_AND_HOLD_LOCKED =101
  PRIVATE_PRINTING_PERSONAL_JOB_LOCKED =102
  PRIVATE_PRINTING_QUICK_COPY_LOCKED =103
  PRIVATE_PRINTING_STORED_JOB_REQUIRE_PIN_LOCKED =105
Example: /pfpjob=3    
Private printing with Pin
Private printing with Pin default configuration
Main switch Description Code
/pfpjpin=    
  (4 numeric characters only)  
Example: /pfpjpin=8574    
Edgeline QAC
Edgeline QAC default configuration
Main switch Description Code
/pfelqac    
  EDGELINE_QAC_DEFAULT_SETTINGS =0
  EDGELINE_QAC_PROFESSIONAL =1
  EDGELINE_QAC_GENERAL_OFFICE =2
  EDGELINE_QAC_MONOCHROME =3
  EDGELINE_QAC_PROFESSIONAL_LOCKED =101
  EDGELINE_QAC_GENERAL_OFFICE_LOCKED =102
  EDGELINE_QAC_MONOCHROME_LOCKED =103
Example: /pfelqac=3    
Available command options
To view the available command options, enter the following at the command prompt:
C:\Folder\Install /?
where
  • Folder is the location of the INSTALL.EXE file.
  • / is a forward slash.
The command options are explained in the following table.
Command options
Command option Definition Description
/q Quiet mode, no prompts Use this option to install the driver and present only a single progress dialog box to the user. All other warnings and confirmations are hidden, and default actions occur in cases where user input would otherwise be expected.
/npf Do not open the Printers folder on completion. The default behavior of the installer is to open the Printers folder on completion. This option disables that functionality.
/ru Restricted user mode only displays HP Managed Printer Lists Use this option to configure the driver so that users can only print to the products that you specified in the managed printer lists. The Printer Selection dialog box is replaced with a dialog box that lists the printers in the managed printer list.
/sc Simple confirmation Use this option to install the driver so that location profiles are disabled in the Printer Selection dialog box in dynamic mode.
/h Hides the install dialog box; must be used with Quiet mode (/q )

 
Use this option to hide the primary installation dialog box and produce a completely silent installation.
/sm Creates a static printer instance bound to a specific , for example,. /sm\\server\printer, /smhostname, /sm15.65.98.111 Use this option to create a statically bound printer that points to the specified port (local, TCP/IP, IPX/SPX, Hostname, UNC). The printer operates as a normal queue.

When installed in traditional mode, the HP Universal Print Driver behaves as a standard printer driver but can also be installed from non-Windows servers as a Point and Print driver.

NOTE: If the HP Universal Print Driver is installed in traditional mode, the static mode printer does not allow the user to use the universal printing functionality or change the destination address of the static mode printer.
/n�?Printer Name�? Uses the specified name as the name of the printer, for example, /n�?HP LaserJet P4515�? This option uses the specified name as the name of the printer (for example, HP LaserJet P4515).

This option is helpful when using the traditional mode (/sm) option, but can be used for common printing as well.
/ni Does not perform the printer install, only processes other install options Use this option to process the specified install options without creating a printer in the Printers folder.

You can then create subsequent instances of the HP UPD that show only the configured options that are not queue-specific.
/aml<�?NAME�?, URL> Adds a new managed printer list name using the specified URL, for example, /aml�?MyServer, http://mywebserver or /aml�?MyPrinters�?, \\myprinters\printerlist\printerlist.xml Use this option to specify a location where the target system can look for the managed printer list.
/rml�?�? Removes a previously added managed list Use this option to delete the specified managed printer list.
/nd Does not set the printer as the default. This option does not change the current default printer on the client system. By default, the installer sets the newly installed or updated common printer as the default printer.
/dst Disables the Services tab in the HP UPD Use this option to completely disable and hide the Services tab when accessing the printer property pages.
/dod Disables the Online Diagnostic option on the Services tab in the HP UPD Use this option to remove the Online Diagnostic Tools choice from the Services menu.
/dos Disables the Online Support option on the Services tab in the HP UPD Use this option to remove the Support and Troubleshooting choice from the Services tab.
/dpm Disables the Online Product Manual option on the Services tab in the HP UPD Use this option to remove the Product Manuals choice from the Services tab.
/ddu Disables the Online Driver Updates option on the Services tab in the HP UPD Use this option to remove the Check for Driver Updates choice from the Services tab.
/dso Disables the Online Supplies Ordering option on the Services tab in the HP UPD Use this option to remove the Order Supplies choice from the Services tab.
/dssnp Disables the Status Notification Pop-ups for the selected printer When used with /sm or /tm , this option disables the SNPs for the selected printer.
/gdssnp Disables the Status Notification Pop-ups for all printers Use this option to turn off SNPs for all printers.
/snptm=0 Disables the Special Offers program pop–ups.  
/tm Installs the printer in traditional mode Use this option to force the HP UPD to install in traditional mode. This routine launches the Add Printer Wizard, and prompts the user to select a printer port to complete the process. Do not use this option when using the /sm option.
/dm Installs the printer in dynamic mode Use this option to force the HP UPD to install in dynamic mode.
/u Use the existing printer driver if it is already installed Use this option to remove the dialog box asking the user to “Use existing driver�? or to “Replace existing driver.�?
/qcomname�?name�? Specifies a queue-specific SNMP community name  
/gcomname�?name�? Specifies a system-global SNMP community name  
/m Provides the ability to specify the driver version name allowing multiple versions of UPD to be installed onto one system. The /sm is required. Cannot be used with /sm\server\printer. The /n is optional.

Syntax example

/m"HP Universal Printing PCL 5 (v5.0)" /sm10.1.3.2

If a syntax error exists in the command line switch, installation proceeds without implementing the /m version specific installation of the HP UPD.
Command options for policy management
Command option Description
/Policy “MPA server name�? Enables HP MPA policy checking for all users using current policy settings (default is to use managed-print). Using the /gpolicy�?your_mpa_server�? command line option is the equivalent of enabling MPA policy checking and forcing the MPA server to query the http server “your_mpa_server�?.
/empa  

Enables HP MPA policy checking for current user using current policy settings (default is to use managed-print). Using the /policy�?your_mpa_server�? command line option is the equivalent of enabling MPA policy checking and forcing the MPA server to query the http server “your_mpa_server�?.
/gempa Enables HP MPA policy checking for all users using current policy settings (default is to use managed-print). Using the /policy�?your_mpa_server�? command line option is the equivalent of enabling MPA policy checking and forcing the MPA server to query the http server “your_mpa_server�?.
/dmpa Disables HP MPA policy checking for current user.
/eads Enables ADS policy checking for current user using current policy settings.
/geads Enables ADS policy checking for all users using current policy settings.
/dads Disables ADS policy checking for current user.
/pqdmpa Disables MPA policy checking for the current print queue (logical windows printer) no matter who uses it.
/pqdads Disables ADS policy checking for the current print queue (logical windows printer) no matter who uses it.
/gpolicy See the /Policy example above. The difference between these switches is that /gpolicy specifies the MPA Policy URL for all users of a system. /Policy specifies this information on a per user basis.
Windows client/server: Use Point and Print
To use the HP UPD and Point and Print, install the driver on a server in Traditional mode . After the driver installs on the server workstation from a Windows server system it behaves as it behaves as any other installed driver. The user prints to a statically bound port established on the server.
When a client PC connects to a shared printer, the HP UPD automatically downloads to the client PC through Point and Print.
Vending of 32-bit drivers is supported from all 64-bit server OSs. Vending of 64-bit drivers is supported from all 32-bit OSs that support 64-bit alternate drivers.
Windows client/server: Use the HP Web Jetadmin Print Queue Creation
The HP UPD can also be installed via HP Web Jetadmin Print Queue Creation. For more information, go to the following Web site.
Windows Cluster server environment
The HP UPD installs with automatic configuration enabled by default and requires a specific installation procedure. The HP UPD requires that certain COM objects be registered and initialized in order to perform the automatic configuration of the products during setup. Please follow the instructions below to install the HP UPD in a Windows Cluster server environment.
NOTE: HP UPD 4.7 introduced the capability to disable Printer Automatic Configuration communications. This capability is useful if HP UPD cannot be installed on each physical node, as recommended by HP.
The HP UPD must be installed and initialized on every physical node that makes up the cluster environment before creating queues on the virtual servers. HP recommends installing the HP UPD in traditional mode and creating an LPT1 port on the nodes. After the printer is created, it can be deleted from the Node’s Printers and Faxes folder if desired. This will leave the HP UPD driver intact and properly initialized.
Only traditional mode printer queues can be shared from any of the Microsoft based print servers. Sharing of dynamic mode queues is not supported on any print servers using the HP UPD.
Repeat Step 1 on each physical node before proceeding.
  1. Install the driver on each physical node in the cluster, using the Add Printer Driver Wizard .
    1. Download the latest version of the HP UPD from the following Web site: www.hp.com/go/upd
    2. Log into or remotely connect to one of the nodes.
    3. Open the Printers folder.
    4. Click Add Printer .
    5. Select Local printer attached to this computer . Click Next .
    6. Click Use the following port and select LPT1: (Recommended) Printer Port .
    7. Click Next .
    8. Browse to your HP UPD Installation files and click Next .
    9. Follow the rest of the Add Printer Wizard procedure to complete the installation. See Windows client/server: Use the Add Printer Wizard for more information.
  2. Install the HP UPD on the virtual print server.
    Installing the HP UPD on the virtual server is similar to installing the HP UPD on any print server. Install the traditional Mode of the driver, using the Add Printer Wizard.
    1. Log into the active node of the cluster. You can log in while at the machine or remotely.
    2. Access the virtual print server by clicking Start , then Run , and then typing the
      \\virtualservername
    3. Open the Printers folder.
    4. Run the Add Printer Wizard and install the driver in traditional mode.
Alternative install with printer automatic configuration disabled
If the HP UPD cannot be installed on every physical node in your cluster, you can follow the steps below to disable Printer automatic configuration and install HP UPD.
Please refer to the section in this guide for disabling bidirectional communications. These steps assume that you will be using the DCU utility to disable the bidirectional communication functionality as well as save the configuration file as CFM in order to retain the digital signature driver files.
Use the DCU (Driver Configuration Utility) tool to disable the bidirectional setting as well and preset other default settings as you wish. Once the cfm file has been created, it resides in the HP UPD driver folder where the files are located. Copy this cfm file to the virtual server w32x86\3 folder before installing printer queues using HP UPD.
Use the following steps to copy the cfm file to the proper folder prior to creating printer queues on the virtual server.
  1. Browse to the print$ share of the virtual server. Enter \\virtualserver\print$ You have accessed the Printers folder for the Physical node that is hosting the virtual server. You will see a few folders here representing both the printing environment for the Physical Node as well as the GUID folder which represents the virtual server printing environment. The print$ folder will appear with the following folders:
    • \BIDI
    • \color
    • \e7776de2-fbd9-4644-9jdt-0jsy —Virtual Server printing folder
    • \w32x86–Physical node printing folder
  2. Browse to the folder with the long GUID as the file name. Your GUID name will be different. This is the print environment for the virtual server.
  3. Browse to the \Drivers\w32x86\3 directory of the GUID folder
  4. Copy the cfm file previously created by the DCU utility here.
  5. Use the Microsoft recommended method to create printers using the Add Printer Wizard .
Windows Terminal Server/Citrix environment
HP supports the HP UPD 4.5 and later in Citrix and Terminal Server environments. HP has tested the HP Universal Printing PCL6, HP Universal Printing PCL5, and the HP Universal Printing PS drivers in Citrix environments.
For network printers, the HP UPD can be installed in dynamic mode on the Citrix server for all clients to access as a universal driver.
When the HP UPD is installed on the Terminal Server or Citrix server in traditional mode, it can be used as the printer driver of choice for the fallback or auto-created printers.
For auto created printers, the HP Universal Print PCL 5 driver can be mapped to all PCL 5-capable HP client printers or the HP Universal Print postscript emulation driver to all postscript-capable HP client printers through driver mapping in the Citrix management tools.
For further information see the HP white paper "HP Printers Supported in Citrix Presentation Server Environments" on www.hp.com/go/upd .
Versions of Terminal Server and Citrix supported by HP
See System requirements .
Known limitations of the HP UPD when used for auto– created printers or redirected printers with client printers that are directly attached
The HP UPD, outside a Citrix environment, has the ability to configure itself according to the configuration of the printer by communicating directly with the printer.
HP UPD 4.5 and higher is limited when installed on the Citrix Presentation Server and mapped for auto created printers. It cannot communicate with directly attached printers, such as by USB.
If the printer is connected to a network, automatic configuration is supported. For full feature support of locally connected printers, HP recommends the Citrix UPD be mapped to the HP UPD on the client.
For directly attached printers on the client, the HP UPD PCL driver defaults to black and white, no extra trays, no product-specific paper handling, etc.
NOTE: Printers attached to the client by network ports are unaffected. The HP UPD, installed on the server, can communicate with client printers that are available on the network.
Novell
HP UPD in a traditional Mode installation, not in dynamic mode, is supported. This includes use of the HP UPD's Enterprise Auto Configuration capabilities (bidirectional communication between printer product and HP UPD enables the driver user interface to change showing the functionality provided by the product). In addition, preconfiguration of the driver using the HP Driver Configuration Utility is supported so administrators can define defaults before driver installation.
Since Novell does not provide a way for the HP UPD to query the product configuration from the printer, the HP UPD only makes the default settings available. No trays, output bins, or other printer specific features are visible in the driver user interface.
iPrint cannot present the correct printer driver options to the administrator to configure the PDP when the driver is universal.
For additional details on using iPrint's Print Driver Profile, see www.novell.com/support/viewContent.do?externalId=7001400 .
Enterprise Auto Configuration (bidirectional communciation) can be turned off through the HP Driver Configuration Utility.
Install the HP UPD in a Novell environment
NOTE: Use Novell's most current iPrint client. It is critical to have the client installed even if all you are doing is uploading the driver to the Novell server. Novell has posted the iPrint client at the iPrint: Novell Open Enterprise Server 2 website. Click here to go to the iPrint: Novell Open Enterprise Server 2 website (http://www.novell.com/iprint).
NOTE: UPD for Novell only supports static mode and not dynamic mode.
NOTE: This has been tested with both User and Workstation printer setups.
To add the HP UPD driver and create the printer on the server, go to a computer that has the iPrint client installed.
  1. Unpack the UPD installer but do not run the installer. Just have it unpack itself to the local PC.
  2. Upload the driver to the Novell server by using the Novell iManager web page.
    1. Select the Manage Broker task.
    2. Click the RMS Drivers tab.
    3. Click the Add from file button.
    4. Select the HP UPD inf file, and click OK.
      The driver will begin to upload to the server. This process can take several minutes. Do not touch the Internet Explorer (IE) window while it is doing this.
    5. When it is done, you should see the HP UPD driver in the driver list.
  3. Create an HP UPD printer on the server by using the Novell iManager web page.
    1. Select the Create Printer task.
    2. Type a printer name and click Next .
    3. Type an IP address and click Next .
    4. Select the HP UPD driver in the Microsoft Windows XP driver dropdown.
    5. Click Next or OK to create the printer.
To use the newly created printer on a PC.
  1. Close any browser windows that you have open.
  2. Install the iPrint client on the PC.
  3. Go to the IPP printer page on the Novell server, that is, http://foo.example.com/ipp.
  4. Click the newly created printer.
    You will get a message stating that the printer needs to be installed.
  5. Click OK .
    The driver will download and install. This will take a few minutes.
The printer is now installed on the local PC and will route print jobs to the Novell server.
NDPS
The HP UPD will function with limited capabilities in the Novell NDPS environment. This is due to the HP UPD not being able to communicate with the product directly, therefore loosing the ability to gather product-specific information back from the printers.
The HP UPD can only be used in traditional mode in the NDPS environment. In this mode, the HP UPD operates the same as a product-specific driver.
Since Novell does not provide a way for the UPD to query the product configuration from the printer, the HP UPD will only make the default settings available. No trays, no output bins, or other printer specific features will be visible in the driver user interface.
The latest patches for iPrint and Winspool must be applied to get the advanced printing features supported (such as N-up and Watermarks). URLs related to this information will be forthcoming.
Plug and play installation
The HP UPD can be installed for use with plug and play products as either a hardware first or a software first installation.
Hardware first installation
In a hardware first installation, a USB cable is connected to the PC first and then the HP UPD is installed. When the operating system detects that no driver is installed for the connected product, it will prompt for a disk or a location from which to install the driver. This method requires that the user be logged on to an account with administrator privileges.
  • Download and unzip the HP UPD from www.hp.com/go/upd .
  • Plug in the product USB cable.
  • When prompted, browse to the location where the HP UPD was downloaded and unzipped.
Software first (unattended) installation
In a software first installation, the HP UPD has already been pre-loaded on the PC, and will be found and used by the operating system when the new product is connected. This method does not require any interaction by the current user, and does not require the user to have administrator privileges.
Pre-configure the HP UPD for use with software first installation
To pre-configure the HP UPD for a Software first, plug and play installation, use the HP Driver Distribution Utility (DDU), and select the Preload the Driver option. This method creates a package with a setup.exe utility that is easy to deploy interactively or via scripting.
Uninstall the HP UPD
The recommend, and safest, method to remove installed instances of the UPD is the following steps. To fully remove the HP UPD involves additional steps that, if done incorrectly, can result in unintended consequences to the printing system and therefore is not recommended.
  1. Select the HP UPD PDL instance from the Printers folder.
  2. Stop and restart the Print Spooler using one of the following methods.
    • From a command line, type net stop spooler && net start spooler .
    • Open the Services applet in Control Panel (Start-Run-services.msc), select Print Spooler , select Stop then Start .
  3. In the Printers folder, open the File menu, and click Server Properties . Identify, in the list of installed printer drivers, the HP UPD driver PDL and HP UPD version to be removed. Click the Drivers tab, select HP Universal Printing… and then click Remove .

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