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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01813700

Version: 1

Advisory: VMware ESXi 3.5.0 Update 4 - The VMware ESXi CIM Provider Does Not Report the System UUID Correctly in the SMX_ComputerSystem.IdentifyingNumber Field and Does Not Match the UUID Returned by Integrated Lights-Out (iLO)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2009-07-16

Last Updated: 2009-07-16

DESCRIPTION

The VMware ESXi 3.5.0 Update 4 WBEM Common Information Module (CIM) provider does not report the system Universally Unique Identifier (UUID) correctly in the SMX_ComputerSystem.IdentifyingNumber field. The UUID that is returned in this field does not match the UUID returned from Integrated Lights-Out (iLO). As a result, HP Systems Insight Manager (HP SIM) is not able to associate the server with the server's iLO management processor. Any HP software products that have a dependency of the UUID association may experience this issue.

HP SIM will not be able to display the following association links displayed in Figures 1 and 2 below:

 

Figure 1: Figure 1: Server to iLO association

 

Figure 2: Note: There is no error message indicating that the association does not occur.

SCOPE

Any ProLiant server running VMware ESXi 3.5.0 Update 4 with HP CIM providers for VMware ESXi Update 4, and HP Systems Insight Manager 5.3.1.

RESOLUTION

This issue has been corrected with an ESXi WBEM provider update.

To ensure the System UUID is reported correctly, apply the HP ESXi 3.5 Update 4 CIM Providers Version 2.01.11 Update CD.

  1. Navigate to

    www.hp.com

  2. Select the Support & Drivers tab.
  3. Under the heading Select a Product Category, select Servers.
  4. Select ProLiant/tc Series Servers.
  5. Select the appropriate ProLiant server.
  6. Select the appropriate VMware ESXi 3.5.
  7. Select the category Software - CD-ROM.
  8. Select The HP ESXi 3.5 update 4 CIM Providers version 2.01.11 Update CD.
  9. Follow the instructions provided on the Installation Instructions tab of the Software - CD-ROM download page.
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
http://www.hp.com/go/myadvisory

 

NAVIGATION TIP : For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document .
SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to VMware ESXi 3.5.0 U4, use the following search string:
+Advisory +ProLiant -"Software and Drivers" +ESXi
KEYWORDS : ESXi, WBEM, UUID, iLO, CIM providers

 

Hardware Platforms Affected: HP ProLiant DL585 G6 Server series, HP ProLiant BL460c G6 Server series, HP ProLiant DL580 G5 Server series, HP ProLiant DL385 G2 Server series, HP ProLiant BL465c Server series, HP ProLiant DL585 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant BL280c G6 Server series, HP ProLiant DL380 G6 Server series, HP ProLiant BL260c G5 Server series, HP ProLiant BL465c G5 Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL480c Server series, VMware Virtualization Software For HP ProLiant Servers, HP ProLiant DL360 G4 Server series, HP ProLiant DL360 G6 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL360 G4p Server series, HP ProLiant ML370 G6 Server series, HP ProLiant DL585 G5 Server series, HP ProLiant DL380 G5 Server series, HP ProLiant ML350 G6 Server series, HP ProLiant BL495c G5 Server series, HP ProLiant BL685c G5 Server series, HP ProLiant BL460c Server series, HP ProLiant DL380 G4 Server series, HP ProLiant BL465c G6 Server series, HP ProLiant DL370 G6 Server series, HP ProLiant BL460c G5 Server series, HP ProLiant DL785 G5 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant DL360 G5 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant BL495c G6 Server series, HP ProLiant BL685c G6 Server series, HP ProLiant BL490c G6 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant BL685c Server series, HP ProLiant DL580 G4 Server series
Operating Systems Affected: VMware ESXi Software
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01813700
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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