Solution one: Turn on the All-in-One

Press the Power button ( ) to turn on the product.

Illustration of pressing the Power button

If the product does not turn on, continue to the next solution.

Solution two: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet.

1. Check the rear of the product to make sure that the cord from the power supply is inserted securely into the power connection.
2. Check the power supply to make sure that the power cord is securely plugged into it.
3. Check the electrical outlet to make sure that the power cord is securely plugged into it.
   Figure 4: Check the electrical connections

   

   1 - Power connection

   2 - Power cord and adaptor

   3 - Electrical outlet

   Illustration of the product electrical connections
4. Press the Power button ( ) to turn on the product.
5. If the product does not turn on, follow the same steps and try a different wall outlet.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Press the Power button more slowly

The product might not respond if you press the Power button ( ) too quickly.

Press the Power button ( ) once slowly to turn on the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Reset the power module, and then test the power

Follow these steps to reset the power module on the power cord, and then test the power on the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution five: Test the power with a compatible power cord from a different All-in-One

If you have another available power cord that is compatible with the product, use the alternate cord to test the power.

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the rear of the product.
   Figure 7: Disconnect the power cord

   Illustration of disconnecting the power cord from the rear of the product
3. Unplug the power cord from the wall outlet.
4. Connect the alternate power cord to the rear of the product.
5. Plug the alternate power cord into the wall outlet.
6. Press the Power button ( ) to turn on the product.

• If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.
• If the product does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the All-in-One to start up

Wait for the product to start up.

• If the product starts up normally , there is no need to continue troubleshooting.
• If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

1. Press the Power button ( ) to turn off the product.
2. Wait 20 seconds.
3. Press the Power button ( ) to turn on the product.
4. Check the Power light ( ) on the control panel to make sure that it is no longer blinking.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the All-in-One to complete the job

Wait for the product to finish processing a copying, scanning, printing, or photo or maintenance job.

• If the product completes the job normally , there is no need to continue troubleshooting.
• If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.

1. Press the Cancel button ( ) on the control panel.
2. If you cannot cancel the task, press and hold the Power button ( ) for three seconds to turn off the product.
   • If the product successfully turns off , press the Power button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
   • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the All-in-One to complete the job

Wait for the product to finish processing a copying, scanning, printing, or photo or maintenance job.

• If the product completes the job normally , there is no need to continue troubleshooting.
• If the product is unresponsive for more than 60 seconds, continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.

1. Press the Cancel button ( ) on the control panel.
2. If you cannot cancel the task, press and hold the Power button ( ) for three seconds to turn off the product.
   • If the product successfully turns off , press the Power button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
   • If the product does not turn off , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Make sure that your computer is turned on

Follow these steps to make sure that your computer is turned on.

1. If the computer is turned off, press the power button on the computer to turn it on.
2. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Check the connection between the All-in-One and the computer

Follow these steps to make sure that the USB cable is securely connected to the product and the computer.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Install the HP software

You must download and then install the HP product software in order for your computer to detect the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Open the paper tray

Follow these steps to open the paper tray.

1. Pull on the top of the closed tray to open it, and then gently lower the tray until it is horizontal and stops.
2. Slide out the tray extender, and then flip up the paper stop at the end.
   Figure 19: Lower the paper tray, slide out the tray extender, and then flip up the paper stop

   Image of lowering the paper tray, sliding out the tray extender, and flipping up the paper stop

   NOTE:

   For best results when loading legal-size paper, fold in the paper tray extender before loading the paper to avoid a paper jam.

3. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Cancel and then retry the task

Follow these steps to cancel and then retry the current task.

1. Press the Cancel button ( ) on the control panel.
2. If you cannot cancel the task, press and hold the Power button ( ) for three seconds to turn off the product.
   • If the product successfully turns off , press the Power button ( ) to turn on the product, and then press the appropriate button(s) on the product again to perform the intended task.
   • If the product does not turn off , continue to the next solution.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Close the cartridge access door

1. Make sure that the cartridge access door is completely closed.
   Figure 22: Close the cartridge access door

   Illustration of closing the cartridge access door
2. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Load paper

Follow these steps to load letter or A4 paper into the product.

1. Lower the paper tray, slide out the tray extender toward you, and then flip up the paper stop at the end to catch paper as it exits the product.

   NOTE:

   For best results when loading legal-size paper, slide in the paper tray extender before loading the paper to avoid a paper jam.

2. Slide the paper width guide to its outermost position
   Figure 23: Slide the paper width guide to its outermost position

   Illustration of sliding the paper width guide to its outermost position
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the paper is free of rips, dust, wrinkles, and curled or bent edges, and that all the paper in the stack is the same size and type.
5. Insert the paper into the paper tray print side down until it stops. To avoid bending the paper, make sure that you do not push the paper in too far, or push too hard. If you are using letterhead, insert the top of the page first.
   Do not use too much paper. Make sure that the stack of paper is no higher than the top of the paper width guide.

   NOTE:

   Forcing the paper too far into the product might cause multiple sheets of paper to be fed through the print mechanism, or cause a paper jam.

   Figure 24: Load paper into the product

   Illustration of loading paper into the product
6. Slide the paper width guide inward until it stops at the edge of the paper.
   Figure 25: Slide the paper width guide against the edge of the paper

   Illustration of sliding the paper width guide against the edge of the paper
7. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Match the paper settings to the print job

Use one of the following methods to change the paper size settings in the print driver to match the print job. Create a custom paper size only if the correct paper size is not an option.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Clear any jammed paper

Follow these steps to clear a paper jam from the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution five: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution six: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution seven: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Install the cartridges

Follow these steps to install the cartridges in the product. If you have already installed the cartridges, proceed to the next solution to check cartridge compatibility.

1. Press the Power button ( ) to turn on the product.
2. Load plain white paper in the paper tray.
   Figure 46: Load paper into the product

   Illustration of loading paper into the product
3. Adjust the paper width guide inward until it rests against the side of the paper.
   Figure 47: Slide the paper width guide against the edge of the paper

   Illustration of sliding the paper width guide in against the edge of the paper
4. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 48: Open the cartridge access door

   Illustration of opening the cartridge access door
5. Remove the new cartridge from its packaging.
   Figure 49: Remove the cartridge from its packaging

   Illustration of removing the cartridge from its packaging
6. Pull the pink pull tab to remove the protective tape from the nozzles.
   Figure 50: Remove the protective tape with the pink pull tab

   Illustration of removing the protective tape with the pink pull tab

   CAUTION:

   Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

   Figure 51: Do not touch the copper-colored electrical contacts or the ink nozzles

   Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
7. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.
   Figure 52: Insert the cartridge

   Illustration of inserting the cartridge
8. Firmly push the cartridge in until it snaps into place.
   Figure 53: Snap the cartridge into place

   Illustration of snapping the cartridge into place
9. Repeat these steps to insert the other cartridge into its designated slot.
10. Close the cartridge access door.
    Figure 54: Close the cartridge access door

    Illustration of closing the cartridge access door
11. Wait for the product to print an alignment page.
12. Load the alignment page print side down on the right front corner of the scanner glass.
    Figure 55: Load the alignment page

    Illustration of loading the alignment page
13. Lower the scanner lid, and then press the Start Copy Black button ( ) or the Start Copy Color button ( ) to complete the alignment.
    When the Power button ( ) stops blinking, the alignment is complete.
14. Make sure that the USB cable is securely connected to the rear of the product and to the computer.
15. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Check cartridge compatibility

Contextual Wrapper

1. Locate the cartridge selection number on the cartridge label.
   Figure 56: Locate the cartridge selection number on the cartridge label

   

   1 - Cartridge selection number

   Illustration of locating the cartridge selection number on the cartridge label
2. Compare the cartridge selection number on the cartridge with the cartridge number on the HP SureSupply Web site.
3. If your cartridges are not compatible, replace them with compatible HP cartridges, and then follow the instructions for installing new cartridges in this document.

   NOTE:

   HP cannot guarantee the quality of refilled or remanufactured cartridges.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Remove and then reinstall the cartridges

Follow these steps to make sure that both cartridges are installed and seated correctly.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution five: Clean the cartridges and inside the All-in-One

Follow these steps to clean the electrical contacts on the cartridges and inside the product.

1. Gather the following materials:
   • Dry foam rubber swabs, a lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

     CAUTION:

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.

2. Press the Power button ( ) to turn on the product.
3. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 68: Open the cartridge access door

   Illustration of opening the cartridge access door
4. Disconnect the power cord from the rear of the product.
5. Press lightly on the top of the cartridge that you are removing to release it from its slot.
   Figure 69: Remove the cartridge by pressing down to release it

   Illustration of removing the cartridge by pressing down to release it

   NOTE:

   The black cartridge belongs in the slot on the right, and the color cartridge belongs in the slot on the left.

6. Hold the cartridge by its sides.
7. Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.
8. Clean the copper-colored electrical contacts.
   Figure 70: Clean the copper-colored electrical contacts

   

   1 - Clean the copper-colored electrical contacts

   2 - Do not clean the ink nozzles

   Illustration of cleaning the copper-colored electrical contacts
9. Allow the contacts to dry for about 10 minutes.
10. Use a second moistened foam rubber swab or lint-free cloth to clean the gold-colored electrical contacts in the carriage, inside the product.
    Figure 71: The location of the carriage contacts

    Illustration of the location of the carriage contacts
    Figure 72: The gold-colored electrical contacts inside the carriage

    Image of the gold-colored electrical contacts inside the carriage
11. Wait about 10 minutes to allow the electrical contacts to dry, or use a new swab or dry, clean cloth to dry them.
12. To reinsert the cartridge, hold it by its sides, and then slide it forward into its slot at a slightly upward angle.
    Figure 73: Insert the cartridge

    Illustration of inserting the cartridge
13. Firmly push the cartridge in until it snaps into place.
    Figure 74: Snap the cartridge into place

    Illustration of snapping the cartridge into place
14. Repeat these steps to clean the contacts on the other cartridge and in the other side of the carriage.
15. Close the cartridge access door.
    Figure 75: Close the cartridge access door

    Illustration of closing the cartridge access door
16. Reconnect the power cord to the rear of the product.
17. Press the Power button ( ) to turn on the product.
18. Wait for the product to print an alignment page.
19. Load the alignment page print side down on the right front corner of the scanner glass.
    Figure 76: Load the alignment page

    Illustration of loading the alignment page
20. Lower the scanner lid, and then press the Start Copy Black button ( ) or the Start Copy Color button ( ) to complete the alignment.
    When the Power button ( ) stops blinking, the alignment is complete.
21. Make sure that the USB cable is securely connected to the rear of the product and to the computer.
22. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution six: Replace a defective cartridge

One or both of the cartridges might be defective. Before performing these steps, make sure that the replacement cartridge is compatible with your product. Follow these steps in the order presented to remove and replace the old or defective cartridge.

Workaround: Print in ink-backup mode (single-cartridge mode)

You can print with only one cartridge installed (ink-backup mode, also called single-cartridge mode). The ink-backup mode initiates when you remove a cartridge from the carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original).

The product prints more slowly in this mode, and printouts might be of lesser quality. If you print with only the black cartridge, no color will print. If you print with only the color cartridge, no black ink will print.

1. Press the Power button ( ) to turn on the product.
2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 86: Open the cartridge access door

   Illustration of opening the cartridge access door
3. Disconnect the power cord from the rear of the product.
4. Press lightly on the top of the cartridge that you are removing to release it from its slot.
   Figure 87: Remove the cartridge by pressing down to release it

   Illustration of removing the cartridge by pressing down to release it

   NOTE:

   The black cartridge belongs in the slot on the right, and the color cartridge belongs in the slot on the left.

5. Pull the cartridge out to remove it from its slot.
6. Close the cartridge access door.
   Figure 88: Close the cartridge access door

   Illustration of closing the cartridge access door
7. Continue to use the product as normal.

   NOTE:

   You might see a recurring message on your computer that tells you that the product is in single-cartridge mode. The Attention light also continuously blinks in ink-backup mode. These symptoms recur until you install two working cartridges.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Replace the old cartridge

The indicated cartridge or cartridges are low on ink. Before performing these steps, make sure that the replacement cartridge is compatible with your product. Follow these steps in the order presented to remove and replace the old cartridge.

Workaround: Print in ink-backup mode (single-cartridge mode)

You can print with only one cartridge installed (ink-backup mode, also called single-cartridge mode). The ink-backup mode initiates when you remove a cartridge from the carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original).

The product prints more slowly in this mode, and printouts might be of lesser quality. If you print with only the black cartridge, no color will print. If you print with only the color cartridge, no black ink will print.

1. Press the Power button ( ) to turn on the product.
2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.
   Figure 100: Open the cartridge access door

   Illustration of opening the cartridge access door
3. Disconnect the power cord from the rear of the product.
4. Press lightly on the top of the cartridge that you are removing to release it from its slot.
   Figure 101: Remove the cartridge by pressing down to release it

   Illustration of removing the cartridge by pressing down to release it

   NOTE:

   The black cartridge belongs in the slot on the right, and the color cartridge belongs in the slot on the left.

5. Pull the cartridge out to remove it from its slot.
6. Close the cartridge access door.
   Figure 102: Close the cartridge access door

   Illustration of closing the cartridge access door
7. Continue to use the product as normal.

   NOTE:

   You might see a recurring message on your computer that tells you that the product is in single-cartridge mode. The Attention light also continuously blinks in ink-backup mode. These symptoms recur until you install two working cartridges.

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.
4. Check the lights on the control panel to make sure that they are no longer blinking.
5. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Plug the All-in-One directly into a wall outlet

The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.

1. Disconnect the power cord from the rear of the product.
2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a wall outlet.
3. Reconnect the power cord to the rear of the product.
4. Press the Power button ( ) to turn on the product.
5. Check the control panel to make sure that the lights are no longer blinking.
6. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.
4. Check the lights on the control panel to make sure that they are no longer blinking.
5. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Download and install a tool to resolve issues automatically (for Windows only)

Image: Print and Scan Doctor icon	HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer.
Following are some common problems that the Print and Scan Doctor can resolve easily:

• What does the Print and Scan Doctor check for?
  The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

Follow these steps in the order presented to resolve the issue.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.
4. Check the lights on the control panel to make sure that they are no longer blinking.
5. Try the intended task again.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution three: Check for software and firmware updates

There might be software and/or firmware updates available that will help resolve this issue. The easiest way to check for updates is to use HP Update. However, if you did a custom install when you set up your computer, there is a chance that you did not install HP Update. Follow these steps to check for the applicable updates.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Copy, Scan, or Print

Press the appropriate button(s) on the product to perform the intended task.

• If the product operates normally , allow the product to complete the job.
• If after trying the task, a blinking light or combination of blinking lights displays on the product control panel , find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Solution one: Turn on the wireless radio

The wireless radio allows the product to operate wirelessly. Press the Wireless button on the product control panel to turn on the wireless radio.

• If the Wireless button indicator light turns on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light does not turn on , continue to the next solution.

Solution two: Allow the automatic Wireless Protected Setup (WPS) configuration to complete

The automatic WPS configuration is in progress. Wait 20 minutes for the configuration to complete.

• If the Wireless button indicator light turns on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light does not turn on , continue to the next solution.

Solution three: Turn the All-in-One off and then on again

The automatic WPS configuration timed out. Follow these steps to turn the product off and then on again in order to restart the auto WPS configuration process.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.

• If the Wireless button indicator light turns on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light does not turn on , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the All-in-One to connect to the wireless access point

The product is searching for a wireless connection. Wait at least five minutes for the product to detect and connect to the wireless access point (router).

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution two: Turn on the wireless access point

The product does not detect the wireless access point (router). Make sure that the router is turned on.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution three: Move the wireless access point closer to the All-in-One

There is interference in the wireless signal between the product and the wireless access point (router), or the signal is too weak. Move the router and the product closer together, or clear away any obstructions in the path between them.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the All-in-One to connect to the wireless access point

The product is searching for a wireless connection. Wait at least five minutes for the product to detect and connect to the wireless access point (router).

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution two: Turn on the wireless access point

The product does not detect the wireless access point (router). Make sure that the router is turned on.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution three: Move the wireless access point closer to the All-in-One

There is interference in the wireless signal between the product and the wireless access point (router), or the signal is too weak. Move the router and the product closer together, or clear away any obstructions in the path between them.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution four: Turn the All-in-One off and then on again

The automatic Wireless Protected Setup (WPS) configuration timed out. Follow these steps to turn the product off and then on again in order to restart the auto WPS configuration process.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution five: Allow the automatic WPS configuration to complete

The automatic WPS configuration is in progress. Wait 20 minutes for the configuration to complete.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Solution one: Wait for the Wireless Protected Setup (WPS) configuration error to automatically clear

The automatic WPS configuration encountered an error. Wait at least five minutes for the error to automatically clear.

• If the Wireless button indicator light stops blinking and remains on , and the Attention light turns off , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light and the Attention light continue to blink , continue to the next solution.

Solution two: Manually clear the error state

The wireless radio on the product or the automatic WPS configuration has encountered an error. Press any button on the product control panel to clear the error.

• If the Wireless button indicator light stops blinking and remains on , and the Attention light turns off , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light and the Attention light continue to blink , continue to the next solution.

Solution three: Turn the All-in-One off and then on again

The automatic WPS configuration timed out. Follow these steps to turn the product off and then on again in order to restart the auto WPS configuration process.

1. Press the Power button ( ) to turn off the product.
2. Wait 15 seconds.
3. Press the Power button ( ) to turn on the product.

• If the Wireless button indicator light stops blinking and remains on , try your intended wireless task again.
• If your wireless task completes successfully , you do not need to continue troubleshooting.
• If the Wireless button indicator light continues to blink , continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

• If your product is in warranty , contact HP.
• If your product is out of warranty , fees might apply for contacting HP.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

• If your product is in warranty , contact HP.
• If your product is out of warranty , click here to view additional printer support options starting as low as $20.