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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: HP Smart Array E200 Or HP Smart Array E200i Firmware Version 1.80 (Or Earlier) - FIRMWARE UPGRADE RECOMMENDED for ProLiant Servers Running Windows Server 2003 To Prevent A Blue Screen And STOP Error Message
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
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IMPORTANT
: This firmware upgrade is recommended to prevent the issue detailed below. HP strongly recommends immediate application of this upgrade. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance. By disregarding this notification, the customer accepts the risk of incurring future related errors.
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Certain ProLiant servers configured with an HP Smart Array E200 or HP Smart Array E200i controller running Windows Server 2003 and Smart Array Controller Firmware Version 1.80 (or earlier) may display a blue screen and one of the following STOP error messages during system operation:
This issue only occurs on systems configured as described above when the server is also running HP Insight Storage Agents for Windows and HP Smart Array SAS/SATA Event Notification Service.
The error messages displayed above may occur in other instances. Therefore, in addition to the STOP error messages listed above, this issue is identified by observing the area of memory being zeroed. The issue will occur at a multiple of 16 MB segments in physical memory. In the system space, the zeroed area is always located at a page boundary in the non-paged pool area.
For example, perform the following to locate a zeroed area:
- Locate Microsoft WinDbg debugger.
- Examine the physical memory at a multiple of 16MB.
-
Observe the beginning of the page where
PFN 0x3000
is zeroed.
-
Continuously use the
!dc
command to display the physical memory.
The following is an example of what Microsoft WinDbg debugger may display:
SCOPE
Any ProLiant server configured with an HP Smart Array E200 or HP Smart Array E200i Controller and running Windows Server 2003, HP Smart Array E200 Firmware Version 1.80 (or earlier), HP Insight Storage Agents for Windows, and HP Smart Array SAS/SATA Event Notification Service.
RESOLUTION
In order to prevent this issue from occurring, upgrade the Smart Array Controller firmware to version 1.82 (or later) as follows:
-
Click on the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers
-
Within the
for product
text box, enter
HP Smart Array E200
.
- Select the appropriate Smart Array E200 controller model.
- Select the appropriate operating system.
-
Select
Firmware - Storage Controller
category.
-
Select the
Download
button next to the description:
HP Smart Array E200 Firmware Version 1.82
(or later).
To recover from this issue if it has already occurred, power the server OFF. Then, upgrade the Smart Array Controller firmware to version 1.82 (or later).
As a workaround until the SA Controller firmware can be updated, disable the HP Insight Storage Agents and HP Smart Array SAS/SATA Event Notification Service as follows:
-
Locate
Administrative Tools
.
-
Select
Services Applet
.
-
Select
HP Insight Storage Agents
.
-
Select
Startup Type
and select
Disable
.
-
Select
OK
.
-
Select
HP Smart Array SAS/SATA Event Notification Service
.
-
Select
Startup Type
and select
Disable
.
-
Select
OK
.
- Reboot the server.
Note:
If the workaround has been performed, but the firmware is not updated until a later date, ensure that the HP Insight Storage Agents and HP Smart Array SAS/SATA Event Notification Service is re-enabled after the firmware upgrade is complete.
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RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
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NAVIGATION TIP
: For hints on navigating HP.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
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Hardware Platforms Affected: HP ProLiant ML310 G5p Server series, HP ProLiant DL165 G5p Server series, HP ProLiant DL160 G5 Server series, HP ProLiant DL580 G5 Server series, HP ProLiant DL385 G2 Server series, HP ProLiant DL365 Server series, HP ProLiant BL465c Server series, HP ProLiant ML310 G3 Server series, HP ProLiant DL320 G4 Server series, HP ProLiant BL280c G6 Server series, HP ProLiant BL465c G5 Server series, HP ProLiant ML310 G5 Server series, HP ProLiant DL165 G5 Server series, HP ProLiant DL185 G5 Server series, HP ProLiant DL320 G5p Server series, HP ProLiant ML110 G5 Server series, HP ProLiant BL680c G5 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant DL385 G5p Server series, HP ProLiant DL180 G5 Server series, HP ProLiant DL180 Server series, HP ProLiant BL25p G2 Server series, HP ProLiant ML110 G3 Server series, HP ProLiant DL160 G5p Server series, HP ProLiant ML115 G5 Server series, HP ProLiant ML150 G5 Server series, HP ProLiant DL145 G3 Server series, HP ProLiant ML110 G4 Server series, HP ProLiant BL20p G4 Server series, HP ProLiant DL380 G5 Server series, HP ProLiant BL45p Server series, HP ProLiant BL685c G5 Server series, HP ProLiant BL45p G2 Server series, HP ProLiant ML310 G4 Server series, HP ProLiant DL140 G3 Server series, HP ProLiant BL460c Server series, HP ProLiant ML150 G3 Server series, HP ProLiant BL25p Server series, HP ProLiant DL320s Server series, HP ProLiant BL460c G5 Server series, HP ProLiant ML350 G5 Server series, HP ProLiant DL360 G5 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant DL120 G5 Server series, HP ProLiant DL385 G5 Server series, HP ProLiant DL365 G5 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant DL320 G5 Server series, HP ProLiant BL685c Server series, HP ProLiant DL580 G4 Server series, HP Smart Array E200 Controller(Standard HP Product)
Operating Systems Affected: Microsoft Windows Server 2003
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01725956
©Copyright 2009 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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