HP Web Jetadmin 10.2 Hot Fix (10.2.59093)

HP Web Jetadmin 10.2 (10.2.59093) adds many new feature enhancements, improvements, and fixes, as well as support for one new HP printer. For more information, see Improvements and Fixes in HP Web Jetadmin 10.2 below.

This version of HP Web Jetadmin 10.2 is a hot-fix release developed to quickly address emerging issues. This release supersedes previous releases of the software including version 10.2.58560. This is a cumulative release; all improvements, fixes, and device support in previous releases are also included in this release.

This version is installed by using the install executable.

To access the support documentation, including FAQs and white papers, please visit www.hp.com/go/webjetadmin_software and click on the Self Help tab. For details about installation, access the HP Web Jetadmin Installation and Setup Guide at this same site.

Supplies Groups Removal from HP Web Jetadmin 10.2

Supplies Groups , a feature previously available in HP Web Jetadmin has been removed from HP Web Jetadmin 10.2. Supplies Groups allowed devices to be grouped in an area that had features very similar to Alerts and Reports and, when enabled, these features became automatically applied to Supplies Group devices as they were added to the group. Current Alerts and Reports functionality in HP Web Jetadmin 10.2 replaces the functionality of Supplies Groups .

When upgrading from HP Web Jetadmin software versions 10.0 or 10.1 to HP Web Jetadmin 10.2, remember the following:

• Supplies Groups , including device membership and settings within those groups, will no longer be present after the upgrade.
• Supplies Groups , Proactive and Predictive settings can be enabled on the same devices either before or after the upgrade via Alerts and Reports features.
• Proactive settings can be enabled by applying Supplies Alerts subscriptions to the devices that have/had membership in the Supplies Groups prior to the upgrade.
• Predictive settings can be enabled by applying Data Collections and Supplies Reports settings to the devices that have/had membership in the Supplies Groups prior to the upgrade.

Further, Automatic or Manual device Groups functionality can be used to capture devices for the purpose of Supplies Management. See Help for more information regarding Device Groups functionality.

Improvements and Fixes in HP Web Jetadmin 10.2

This portion of Late Breaking News lists improvements and fixes made for HP Web Jetadmin 10.2 (10.2.59093).

• Outgoing Fax Counts now appear correctly in Device Utilization Reports.

  NOTE:

  Some device specific-issues still exist; for more details, please see the Known Issues section in this document.

• HP Web Jetadmin Service (HPWJA Service) startup fails. Upgrades over 10.1 with HP Web Jetadmin version 10.2.58560 installer (hpwja_setup-102-58560.exe) may fail in some cases. The HP Web Jetadmin application installs correctly the first time and runs normally until a reboot or when the HPWJA Service is restarted. At this point, all service startups fail. This issue is fixed in the latest HP Web Jetadmin 10.2 release.
• The HP Web Jetadmin Data Collection feature no longer allows data collection to take place on a new device that has been placed on the network at an IP address that was registered to a different device (one not present on the network). HP Web Jetadmin now fails the collection for this device. The new device, when added to Data Collection, is added as a different and newer device.

Improvements and fixes made in earlier releases of HP Web Jetadmin 10.2:

1. HP Web Jetadmin Estimated % supply columns now display Not Empty when a supply level is detected at 100%. HP Web Jetadmin supplies Reporting and supplies Alerting functionality can be adversely affected when a supply level is detected at 100% over a long period of time. Some HP devices can potentially incorrectly convey values that lead HP Web Jetadmin to detect 100%. For this reason, HP Web Jetadmin will display Not Empty instead of 100%. This can be observed in both estimated % supply level columns and supply level gauges found in device Status. For all other Estimated % supply values (0 – 99), HP Web Jetadmin will display an integer. A few HP device models may have Not Empty, Low, or Empty within Estimated % supply columns. Again, this change was implemented to more closely match values returned from these device models.
2. The Time Zone dropdown list no longer duplicates itself in multiple configuration mode when the user selects an option and then deselects it.
3. The Fax Number now appears correctly in the column for devices that have one set.
4. The HP Color LaserJet CM6040 MFP Subsystem 66 Service Error now appears in the General Alerts listing.
5. Input Trays on third-party devices now show correct capacities.
6. The HP Color LaserJet CM6040 MFP Cover Open message no longer forces Supplies Alerting.
7. Duplicate Alerts are no longer propagated as devices are added and removed from device groups with Alerts policies.
8. When selecting the Embedded Web Server folder under the Config tab on Device lists for the HP LaserJet 9040 and 9050 printers, the 'Error Reading Device Settings message is no longer displayed.
9. The System Name now appears as an option when using the Import from file option under Configure Devices.
10. In Reports, duplicate entries no longer are included in the Event Log History report.
11. The client no longer crashes when working in the Alerts area.
12. For the HP Color LaserJet CM6030 and CM6040 printers, the System Contact object no longer uses the Contact Person object.
13. Duplicate Supplies Alerts no longer trigger when deleting or rediscovering a device.
14. Configuring Device Link Settings no longer causes other device configuration conflicts.
15. Device Data Collections are no longer treated as Partial when a non-default collection time (other than 12:00 am) is used.
16. Reports now show Outgoing Fax Counts.
17. HP Officejets now have supplies correctly displayed in columns.
18. The interim report count of Total Color Pages now appears correctly for the HP Color LaserJet CM2320fxi MFP.
19. The HP Color LaserJet 9500 MFP now displays accurate values for the Total Color Page Count column in the Device list.
20. Brother printers now correctly display Model Name.
21. In Reports, event code entries in the Event Log History report now match entries in the Event Log on the printer's Embedded Web Server page.
22. Protocol settings are now completed at the end of a configuration process in order to avoid conflicts with other configuration settings.
23. The Disable reverse DNS lookup field now appears correctly within the Kerberos configuration section.
24. If configuring the Send to Network folder path with a duplicate folder name in a Configuration template, a Duplicate folder error message is now displayed.
25. When performing Data Synchronization with other HP Web Jetadmin servers, User Defined values now correctly synchronize from the source host.
26. The Severity icon for third party devices is now displayed correctly.
27. For Fax Printing, the PIN can now be configured with a leading zero character.
28. In the Digital Sending folder, you can now configure email settings on the HP LaserJet M and CM series printers for:

    • Use Address Book entries only
    • Default Subject.
    • Default File Name.
29. The HP SNMP Proxy now checks to ensure the SNMP Service is installed before it installs.
30. On the Troubleshoot tab under the Device list, the HP Support link now successfully display the appropriate product page for the device.
31. Third-party printers not showing a serial number can now be added to the Device Utilization Data Collection process for Reports.
32. Renaming an Alerts Subscription template no longer causes the template to be removed from its associated Group Policy.

New Functionality in HP Web Jetadmin 10.2

• The Alternate log-in feature allows a user to add a username and password when HP Web Jetadmin is not able to authenticate the user under which the current desktop session is being run.
• The Device Mapping feature allows a graphics file (.gif, .jpg, .png, .tiff, and .bmp) to be imported into HP Web Jetadmin and used for device monitoring.
• Enhancements made to Device list tabs:
  • When selecting the Config tab, the Device folder now has a PJL Configuration option which allows a test page to be sent to a fleet of devices.
  • When selecting the Troubleshoot tab, the Reset Device link now has a Schedule option allowing for power cycles to be scheduled.
  • When selecting the Config tab, the Network folder now has an IP Address option when multiple devices are selected, allowing for fleet configuration of Default Gateway and Subnet Mask.
  • When selecting the Firmware tab, three new firmware-related views are now available: Summary , Printer Firmware , and Jetdirect Firmware .
• Under Tools , Options , Shared , Server Maintenance , Configuration , the Configuration History can now be archived to disk.
• Under Tools , Options , Shared , Server Maintenance , Discovery , the Discovery History can now be archived to disk.
• Under Tools , Options , Shared , Server Maintenance , Alerts , the Alert History size can now be controlled
• Under Tools , Options , Device Management , Alerts , General , the attachment of the Supplies Report to the Supplies Alert email can now be enabled or disabled.
• The Device Group structure can now be imported or exported by right-clicking on Groups in the navigation tree.
• Under the Specified IP Address Discovery method, multiple Specified Address Groups can now be created.
• For PC-connected device discovery, WMI Discovery/Resolution performance has been improved by allowing the SNMP resolver to be disabled in a configuration file.
• The Supplies Alerts configuration has been improved by adding various supplies categories, by adding the ability to set specific thresholds for each category, and by adding the ability to send different supplies alerts to different individuals.
• HP Jetdirect and Printer Firmware Upgrade can now be automated via a Group Policy .
• A new Storage option is now available in the navigation tree, providing management of fonts, macros, and disk jobs.
• Storage Templates can now be created to download fonts/macros or delete fonts/macros.
• The HP LaserJet P3015 is now supported.
• Windows Server 2000 is no longer supported as a Print Management target host.
• When selecting columns for a Device List Layout or selecting Device Information columns for a Report, the Any Duplex, Any Simplex, and Any Total column names have been changed to better reflect their values:

  Old Column Name	New Column Name
  Any Duplex 1 Image Count	All Duplex 1 Image Count
  Any Duplex Count	All Duplex Count
  Any Duplex Count Color	All Duplex Count Color
  Any Duplex 1 Image Count	All Duplex 1 Image Count
  Any Duplex Count Mono	All Duplex Count Mono
  Any Simplex Count	All Simplex Count
  Any Simplex Count Color	All Simplex Count Color
  Any Simplex Count Mono	All Simplex Count Mono
  Any Total Count	All Total Count
  Any Total Count Color	All Total Count Color
  Any Total Count Mono	All Total Count Mono

• Although HP Web Jetadmin 10.2 ships with and installs SQL 2005 Express, SQL 2008 (both the Express and Production versions) is supported.
• On the Overview , Device Management page, you can now select and stop multiple tasks in the Devices - Active Task module.

EWS Matching Functionality in HP Web Jetadmin 10.2 Configuration

Under the Config tab:

• The Device folder for Sleep Mode now has a Wake/Sleep Time Schedule. 2. 3. 4. 5. 6. 7.
• The Device folder now has Home Screen Setup.
• The Copier folder now has Default Copy Output Media Size.
• For new HP Designjets, the Device folder now has Sleep Delay Time and Control Panel Access.
• The Device folder now has Rotate Offset.
• The Fax folder now has Fax Maximum Baud Rate.
• In the Digital Sending folder, you can now configure email settings on the HP LaserJet M and CM series printers for:
  • Use Address Book entries only
  • Default Subject
  • Default File Name
• In the Default Job Options folder under Default Email Options , you can now configure Color/Black .
• In the Default Job Options folder under Default Send Folder Options , you can now configure Color/Black .

New Device List Columns for HP Web Jetadmin 10.2

New device list columns introduced with this release include:

• Color Access Control
• Color Access Control Level
• Copy - Alternative Letterhead Mode
• Default Media Size
• Default Sign In Method
• Digital Sending - Default Scanner Settings
• Display Color Usage Job Log Page On Information Tab
• Duplex Binding
• Enable Send To Email
• Home Screen Applications
• Home Screen Language Selection
• LDAP -- Accessing the Server
• LDAP Sign In Setup
• Print - Alternative Letterhead Mode
• Rotate Offset
• Show Date and Time
• Sleep/Wake Time
• SMTP Gateway Settings
• Supplies Status Messages on Control Panel
• Suppress Blank Pages
• Time Services
• USB Printing
• User Pin Authentication
• Applications
• Application Manager Installed
• Printer Firmware
• Jetdirect Firmware - Available
• Jetdirect Firmware - Severity
• Printer Firmware - Available
• Printer Firmware - Severity
• Solutions
• Solutions Manager Installed
• Solutions Config Status
• Solutions Install Detailed Status
• Solutions Install Status
• Solutions License Detailed Status
• Solutions License Status
• Solutions Run Detailed Status
• Solutions Run Status

Re-Released Migration Tool

The Migration Tool (hpwja_MigrationsSettingsCollector.exe) will now re-release each time HP Web Jetadmin re-releases. The Migration functionality within HP Web Jetadmin performs version checking on SettingsBundle.cab files that are generated by the Migration Tool when it is run on HP Web Jetadmin 7.8/8.x hosts. The version of Migration Tool and HP Web Jetadmin must match in order for the Migration functionality to work properly. Be sure to obtain the latest Migration Tool (hpwja_MigrationsSettingsCollector.exe) when you download HP Web Jetadmin software and are planning a migration from these older software versions.

HP Web Jetadmin Service Release Updates

HP periodically provides Service Release updates for HP Web Jetadmin software to offer defect fixes and new device support. Service Release updates are fully installable executables that can be used to upgrade over existing installations of HP Web Jetadmin. These Service Release updates can be obtained from www.hp.com/go/webjetadmin by clicking on Download Now. Email messages are also sent from www.hp.com through a service called Subscribers Choice Alerts . To subscribe to this service, please visit: www.hp.com/united-states/subscribe/gateway/ and provide the required information (this URL varies depending on your region).

HP encourages you to regularly visit the HP Web Jetadmin website ( www.hp.com/go/webjetadmin ) to obtain the latest information about updates and new releases.

Device Support for HP Web Jetadmin 10.2

HP Web Jetadmin 10.2 now supports this additional device:

• HP LaserJet P3015

Device updates are installed using HP Web Jetadmin install executable, which will re-release periodically to provide new device support and defect fixes. The application installer can be run on any earlier version of HP Web Jetadmin. If the devices for which these updates are targeted are discovered prior to the application update, a refresh is required in order to re-register the device to the appropriate device model. The device update does not force this to occur automatically. Devices can be refreshed individually by locating them in the All Devices list and using the Refresh (full) feature. To force this refresh to occur on many devices at once, delete affected devices from the All Devices list and then run a discovery on them. Specified Address discovery can be performed to target only affected devices.

For more complete details about device support for HP Web Jetadmin 10.2, visit www.hp.com/go/webjetadmin , click the Self Help tab, and see the related Supported Devices whitepaper.

HP Web Jetadmin 10.2 Language Availability

This release of HP Web Jetadmin 10.2 is English only with limited localization from previous releases. However, localization updates for French, Italian, German, and Spanish versions will be released in late-August/early-September.

For the latest information about supported languages and other late breaking news about HP Web Jetadmin, check for updates to this document regularly. For the latest details about installation or configuration options, please continue referring to the English version of the online help and user documentation.

Known Issues

The following known issues are items that are being addressed in HP Web Jetadmin software teams. Look for more information regarding fixes and product enhancements in future releases of HP Web Jetadmin by checking this document regularly or by using HP Subscriber's Choice Alerts on www.hp.com .

• Device Utilization Reports may continue to show ** for Outgoing Fax Count for certain HP MFP devices. The issue is under investigation and a fix is expected soon.
  Currently models known to exhibit this reporting issue are HP LaserJet M4345 MFP, HP LaserJet M3035 MFP, HP LaserJet M9040 MFP, and HP LaserJet M9050 MFP. HP’s CM8060 and CM8050 MFP models currently do not have firmware support for Outgoing Fax Counts. A firmware request is pending.
• In Help , Search , keyword searches yield incorrect topic headings. A fix is expected in a future release.
• The Analog Fax column in device lists changes to No when a device is not on network. A full refresh is needed to restore this value to Yes. A fix is expected in a future release.
• In Alerts , Subscriptions , devices are shown as Unknown. The Alerts, Subscriptions area is not correctly handling devices that have been deleted or devices that are in the Hidden device list. A fix is expected in a future release.
• Prior to installing HP Web Jetadmin 10.2 over a running HP Web Jetadmin installation, it is recommended to use Application Management , Overview , HP Web Jetadmin – All Active Tasks task module to detect any paused or pending tasks. These tasks should be stopped or resolved before running the installer.
• Older HP printers, such as the HP LaserJet 4 series, may not have enough management object support for HP Web Jetadmin 10.1 or 10.2 to be able to correctly distinguish device status. In some cases, these printers may actually be discovered by the application but will always remain in Device Communication Error state within HP Web Jetadmin status. At this time, HP does not plan to address the issue.
• When configuring Mapping , if an image is selected that has a transparent background, other parts of the HP Web Jetadmin 10.2 display will show through the map. It is recommended to use images with no transparent backgrounds.
• The HP Designjet Z6100ps indicates it supports Secure Disk Erase , but setting the File System Password object or the Secure File Erase Mode object does not work and the erase attempt fails. It is anticipated this will be fixed in a follow-on Service Release.
• For the HP LaserJet 5200L and HP Color LaserJet CP3050 printers, when a General Alert occurs, duplicate entries are made in the Alerts History log. It is anticipated this will be fixed in a follow-on Service Release.
• HP Web Jetadmin 10.2 is not collecting the correct page counts for the HP Color LaserJet CP3525. It is anticipated this will be fixed in a follow-on Service Release.
• HP Web Jetadmin restricts the configuration of Company Name to 32 or less characters depending on the device model. A fix is expected in a future release.
• All Devices list data appear representative of a newly discovered device on an old device. Once the new device is truly discovered, an old device will show new device data. At this time, this is expected behavior. However, usability improvements are planned for a future release.
• The Import/Export address book functionality does not closely match device EWS. A fix is expected in a future release.
• An HP Web Jetadmin client will not display localized text correctly when the workstation Windows installation is in one language and the desktop regional settings are in another language. The usual behavior is that some text will display in one language while some text will display in another language. At this time, HP is supporting localized clients when the desktop regional setting and the Windows install language are the same.
• HP Web Jetadmin 10.2 performance gains are realized through adding hardware memory, using multiprocessor hosts, using high performance storage systems. Performance is also impacted by background tasks such as discovery or other processor intensive operations. Check for active background processes by using the Active Tasks Task Module located in the Overview node on the navigation tree.
• The HP LaserJet 1505n does not support password objects that allow HP Web Jetadmin to confirm user knowledge of passwords. Because of this, passwords are not supported on this HP model.
• Third party devices that support the standard MIB item Supplies Colorant Table may have their device supply detail represented in HP Web Jetadmin only if HP Web Jetadmin is able to programmatically determine supply names, types, levels, and so forth.
• Some user preferences, window size, column size, and others may not be retained over a reinstall or upgrade of this software.
• Installing a signed certificate into Microsoft Windows Vista fails with error.
• Devices can count Microsoft Windows test pages as color but these pages are tagged as monochrome by the driver. This can cause a page count discrepancy between Device Utilization Reports and By User Reports .
• Export XML and CSV Header compatibility with 8.x. HP Web Jetadmin 10.0 Device List Exporting feature uses non localized tag values within XML and CSV. In most cases, these values are not be compatible with HP Web Jetadmin 8.1 and earlier releases of the software.
• It is recommended to install localized .NET Framework to match the client workstation on which HP Web Jetadmin will be running.
• HP Web Jetadmin 10.2 is currently only supported with HP Universal Print Driver 4.5. The HP Universal Print Driver 4.5 Postscript driver is bundled with HP Web Jetadmin 10.2. The PCL versions are installable via .INF install functionality with they are obtained from the HP driver download portal at www.hp.com .
• Deleting and blocking devices on a three-port HP Jetdirect EX print server results in different serial numbers. Port 1 is blocked and the other two result in Error devices not found, but are successfully removed from the All Device list. This issue will be fixed in a future release of the software.
• When migrating from HP Web Jetadmin 7.8/8.x, the Migration interface presented at first client run prompts for a password. If the user types the password incorrectly and then corrects it by a re-prompt pop-up, the migration settings for Alerts and Reports data are bypassed. To recover, the user must uninstall HP Web Jetadmin 10.2 and then start the installer with the SettingsBundle.cab file anew. This is a known issue and will be addressed in a future release of the software.
• When many devices are selected for Report Generation , the report may not succeed, giving the message: No data for any of the devices in the specified time period within the report. A workaround for this situation is to access the Tools , Options , Shared , General page. On this page, increase the Database Query Timeout value from the default value of 30 seconds to a larger value (such as 60 or 120 seconds) until the issue is resolved.

Improvements and Fixes in Previous Releases of HP Web Jetadmin

• HP Web Jetadmin Estimated % supply columns now display Not Empty when a supply level is detected at 100%. HP Web Jetadmin supplies Reporting and supplies Alerting functionality can be adversely affected when a supply level is detected at 100% over a long period of time. Some HP devices can potentially incorrectly convey values that lead HP Web Jetadmin to detect 100%.
  For this reason, HP Web Jetadmin will display Not Empty instead of 100% . This can be observed in both estimated % supply level columns and supply level gauges found in device Status. For all other Estimated % supply values (0 – 99), HP Web Jetadmin will display an integer. A few HP device models may have Not Empty, Low, or Empty within Estimated % supply columns. Again, this change was implemented to more closely match values returned from these device models.
• The Time Zone dropdown list no longer duplicates itself in multiple configuration mode when the user selects an option and then deselects it.
• The Fax Number now appears correctly in the column for devices that have one set.
• The HP Color LaserJet CM6040 MFP Subsystem 66 Service Error now appears in the General Alerts listing.
• Input Trays on third-party devices now show correct capacities.
• The HP Color LaserJet CM6040 MFP Cover Open message no longer forces Supplies Alerting .
• Duplicate Alerts are no longer propagated as devices are added and removed from device groups with Alerts policies.
• When selecting the Embedded Web Server folder under the Config tab on Device lists for the HP LaserJet 9040 and 9050 printers, the Error Reading Device Settings message is no longer displayed.
• The System Name now appears as an option when using the Import from file option under Configure Devices.
• In Reports , duplicate entries no longer are included in the Event Log History report.
• The client no longer crashes when working in the Alerts area.
• For the HP Color LaserJet CM6030 and CM6040 printers, the System Contact object no longer uses the Contact Person object.
• Duplicate Supplies Alerts no longer trigger when deleting or rediscovering a device.
• Configuring Device Link Settings no longer causes other device configuration conflicts.
• Device Data Collections are no longer treated as Partial when a non-default collection time (other than 12:00 am) is used.
• Reports now show Outgoing Fax Counts .
• HP Officejets now have supplies correctly displayed in columns.
• The interim report count of Total Color Pages now appears correctly for the HP Color LaserJet CM2320fxi MFP.
• The HP Color LaserJet 9500 MFP now displays accurate values for the Total Color Page Count column in the Device list.
• Brother printers now correctly display Model Name.
• In Reports , event code entries in the Event Log History report now match entries in the Event Log on the printer's Embedded Web Server page.
• Protocol settings are now completed at the end of a configuration process in order to avoid conflicts with other configuration settings.
• The Disable reverse DNS lookup field now appears correctly within the Kerberos configuration section.
• If configuring the Send to Network folder path with a duplicate folder name in a Configuration template, a Duplicate folder error message is now displayed.
• When performing Data Synchronization with other HP Web Jetadmin servers, User Defined values now correctly synchronize from the source host.
• The Severity icon for third party devices is now displayed correctly.
• For Fax Printing , the PIN can now be configured with a leading zero character.
• In the Digital Sending folder, you can now configure email settings on the HP LaserJet M and CM series printers for:
  • Use Address Book entries only.
  • Default Subject.
  • Default File Name.
• The HP SNMP Proxy now checks to ensure the SNMP Service is installed before it installs.
• On the Troubleshoot tab under the Device list, the HP Support link now successfully display the appropriate product page for the device.
• Third-party printers not showing a serial number can now be added to the Device Utilization Data Collection process for Reports.
• Renaming an Alerts Subscription template no longer causes the template to be removed from its associated Group Policy.

Sensitive Device Information

In some cases, HP Web Jetadmin sends sensitive information to the device. This information can include user and password detail such as device Digital Send features or other device security features that require credentials. In this case HP Web Jetadmin is sending the information using the SSL/TLS protocol. This protocol allows HP Web Jetadmin to send encrypted information to the device and prevents clear-text information from being 'sniffed' through a network trace utility. When communicating with the device through the SSL/TLS protocol, HP Web Jetadmin uses certificates stored on the printer's HP Jetdirect network interface. These certificates can be self-signed or they can be signed by a verifiable certificate authority. At this time, HP Web Jetadmin does not check the authenticity of certificates stored on the device; it simply uses the certificate when communicating with the device through the SSL/TLS protocol. This security limitation could be exploited, allowing unauthorized individuals access to sensitive information like user and password detail. Administrators should keep this in mind when managing sensitive device information using HP Web Jetadmin software.

NOTE:

At this time, HP does not sign firmware image downloads (DLD files) for HP Jetdirect Print Servers.

Online Help

The HP Web Jetadmin help system includes detailed information to assist you in configuring and managing your devices on a network. The Help feature is designed to parallel the left navigation pane in HP Web Jetadmin, with each chapter pertaining to a view (Device Management , Print Management , and Application Management ) and the sections within those chapters pertaining to features listed in the left navigation pane.

The Help feature includes the following:

• Help folder : the tree-structured Help folder contains conceptual information about HP Web Jetadmin features and may be accessed from anywhere within HP Web Jetadmin. Expand the Help folder to access the Table of Contents and the HP Web Jetadmin folder, which provides access to the Index , Installation , Setup Guide and License .
• Context help : each page in HP Web Jetadmin features a help icon (?) on the content toolbar. When you click the help icon, HP Web Jetadmin displays context help for that page. Context help provides only the information you need for the displayed page or option.

  NOTE:

  In order to use external links, your browser must have access to the public internet. If you are behind an internet firewall, you may need to configure proxy servers. Consult with your network administrator to determine the appropriate settings for your browser.

Resources on www.hp.com

• HP Web Jetadmin Product Pages contain information about HP Web Jetadmin value and benefits. Link to these pages through this URL: www.hp.com/go/webjetadmin . Information includes:

  • Software Specifications and Data Sheet
  • Links to HP Web Jetadmin white papers and other important documentation under the Self Help tab.
  • Other value-add details
• HP Web Jetadmin Download Drivers and Software Pages contain all software downloads including application installer and utilities along with complete product documentation. Detailed information including:

  • Download all related application installers and utilities.
  • Full descriptions and product readme files for all application installers and utilities.
  • All other documentation including HP Web Jetadmin Installation and Setup Guide , this Late Breaking News document , and HP Web Jetadmin white papers .
• Providing Feedback about HP Web Jetadmin: HP Web Jetadmin provides a feedback form that allows you to send your thoughts and ideas directly to the HP Web Jetadmin software team. To use this in-product feedback form, navigate to Help , Feedback . Supply your name, email address, and the information you would like HP to receive.

  NOTE:

  This form is submitted to a “no-reply�? mailbox and is intended to collect suggestions and information from you about the product; it is not a link to support.

• HP Support: As with all HP products, HP Web Jetadmin is supported by trained support staff. To learn how to contact HP Support in your region, visit the HP Support pages at www.hp.com/ support .