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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01552027

Version: 1

HP Notebook PCs - Pressing the ALTGR (Right Alt Key) + C on a Notebook PC May Not Result in the Output of any Character
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-09-09

Last Updated: 2008-09-09

DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

Pressing the ALTGR (right Alt key) + C may not output any character, instead it may bring up the ATI Catalyst Control Center when using the On-Screen Greek keyboard.

The ATI Hot-key manager uses the ALTGR (right Alt key) + C key stroke to launch the ATI Catalyst Control Center. Due to this, when pressing this key stroke on a notebook PC the Greek character for ALTGR+C may not displayed.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue perform one of the two following procedures:

  1. Disable ATI Hotkey. To do this:

    1. Right click on the desktop and select Catalyst Control Center.

    2. Click on Hotkeys.

    3. Uncheck "Enable Hotkeys".

    4. Click Ok.

    5. Reboot system.

  2. Change the hotkey assignment for launching the Catalyst Control Center. To do this:

    1. Right click on the desktop and select Catalyst Control Center.

    2. Click on Hotkeys.

    3. Click on Hotkeys Manger.

    4. Click on "Launch Catalyst Control Center".

    5. Click on Edit.

    6. Select the new key assignment.

    7. Click Ok until you exit the Catalyst Control Center.

    8. Reboot system.

Hardware Platforms Affected: HP EliteBook 6930p Notebook PC
Operating Systems Affected: Microsoft Windows Vista (32-bit), Microsoft Windows Vista Enterprise (32-bit)(Standard HP Product), Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Business (64-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (64-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (64-bit)(Standard HP Product), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit)(Standard HP Product), Microsoft Windows Vista Ultimate (32-bit)(Standard HP Product), Microsoft Windows Vista Home Premium (32-bit)(Standard HP Product), Microsoft Windows Vista Starter (32-bit)(Standard HP Product), Microsoft Windows Vista Enterprise (64-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01541247
©Copyright 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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