HP Support document

HP is providing a power supply identification utility, PSTool (version 1.30 for Windows and version 1.10 for Linux) to enable customers to identify potentially affected power supplies. Supplies identified by the utility will be replaced. HP BladeSystem c7000 Enclosure Power Supplies manufactured on or after March 20, 2008, and DC-powered enclosures (typically utilized in an Integrity blade environment) are not affected. To ensure stability of your computing environment, affected power supplies can be identified as follows:

For c-Class enclosures running Onboard Administrator Version 2.60 (or later), OA will automatically generate the following alerts for any power supplies that need to be replaced.

The OA GUI LCD will display device errors for the affected power supplies and give a relevant "Fix" message:

The Insight Display will show the following alert:

For c-Class enclosures running Onboard Administrator Version 2.50 and 2.52, OA will automatically generate the following alerts for any power supplies that need to be replaced:

The OA GUI LCD will display device errors for the affected power supplies and give a relevant "Fix" message, which reads: Help: Service Advisory. HP strongly recommends replacing this power supply at the customer's earliest possible convenience pursuant to Customer Advisory c01519680.

The OA CLI will show a Diagnostic Status entry that reads "Service Action - Customer Advisory c01519680" when the SHOW ENCLOSURE POWERSUPPLY <NUM> command is issued.

The OA system log will have an entry for each affected power supply that reads "OA: HP strongly recommends replacing power supply #X at the customer's earliest possible convenience pursuant to Customer Advisory c01519680."

Alertmail: A general alertmail message will be generated stating that the power supply is degraded. A specific alertmail message will not be generated for this customer advisory.

SNMP: A general SNMP trap will be generated stating that the power supply is degraded. A specific SNMP trap will not be generated for this customer advisory.

When this alert occurs, the affected power supplies will be displayed with a status of "Major Degraded" and subsequently identifed by an exclamation point (!) in the OA GUI. However, this alert is informational only. The power supply will remain online and operational . The alert will remain until the power supply has been replaced.

For c-Class enclosures running Onboard Administrator Version 2.41, the OA GUI will automatically generate the following alert for any power supplies that need to be replaced:

A service action is required for the hardware indicated. Please see Customer Advisory c01519680.

When this alert occurs, the affected power supplies will be displayed with a status of "Degraded" and subsequently identifed by an exclamation point (!) in the OA GUI. However, this alert is informational only. The power supply will remain online and operational . The alert will remain until the power supply has been replaced.

IMPORTANT: After upgrading to OA Version 2.41, clear the browser cache. If the cache is not cleared, the power supplies displayed with a status of "degraded" will not return any corresponding information in the "Service Action" section of the Diagnostic Information/Power Supply Information for that bay.

If an alert is generated, run the power supply identification utility as detailed below.

For c-Class enclosures running Onboard Administrator Version 2.32 (or earlier), the OA GUI will not generate an alert or change the status of affected power supplies to "Degraded" or "Critical." Run the PSTool utility as detailed below in order to identify potentially affected power supplies. Supplies identified by the utility will be replaced by HP.

Utility Output

After running PSTool, depending on the OA firmware version running on the enclosure, the status for each power supply will be displayed as follows. Detailed examples of utility output can be found under the System Requirements/Utility Limitations section below.

The "verify via website" status can occur if both the revision and serial number of the power supply cannot be verified by the utility. This has only been observed if the OA firmware is not at version 2.25. However, when the utility output is entered at the website, all verification procedures are automatically performed for any power supplies returning a status of "Verify via website."

If the serial number is returned by the utility with a status of "Unknown," the power supply will automatically be replaced. Serial numbers shown as [Unknown] must be entered with the serial number of the enclosure in the format shown below:

16.236.136.20,USE7083BET,1,[Unknown],REPLACE

Refer to the relevant sections of this advisory for the appropriate customer action:

Customers with Onsite service agreements only:

Follow the instructions below, in the section titled, Customers with Onsite service agreements at the end of the Resolution section.

Customers utilizing Customer Self Repair (CSR) only:

If HP BladeSystem c7000 Enclosure 2250W Hot-Plug Power Supplies are present in your computing environment, HP strongly recommends that you access the c7000 Power Supply Customer Response website and download and run the power supply identification utility in order to determine if further action is needed. The Resolution section of this advisory provides the following information:

c7000 Power Supply Customer Response website

A Customer Response website, dedicated to the identification and power supply replacement process, has been established. This website will provide the following information and services:

To get started, navigate to the following URL:

https://h30090.www3.hp.com/pcc-CPS/

General guidelines for using the c7000 Power Supply Customer Response website:

Once at the website, the following process will occur:

The customer will receive the replacement power supplies and return the affected power supplies to HP, using the return packaging provided. Orders will be shipped 2-Day (USA customers) or International Priority Mail 4-Day (International customers) within two weeks of receipt and verification of the order. PLEASE DO NOT DISCARD the packaging as it is needed to return replaced power supplies.

IMPORTANT: Customers should not submit their requests for replacement power supplies until they are ready to use them. The information sheet includes a date for indicating when the replacement actions are to begin. HP requires that the original power supplies be returned immediately upon installation of the replacement power supplies.

Visual inspection for optional power supplies not currently installed in c7000 Enclosures :

To determine if power supplies that have not yet been installed in c7000 Enclosures are eligible for replacement, perform the steps below for visual inspection:

IMPORTANT: The actual Serial Number field will always be blank. The serial number printed on the power supply label is the 14-digit number after the letters CT: on the bottom of the label. (See Figure 1 below).

Figure 1: Power Supply label.

Good power supplies can be identified by any one of the following indicators:

The power supply will have a revision of "W" or greater (See Figure 2 below)

Figure 2: Location of Revision information.

OR

The power supply will have been manufactured after March 20, 2008 (See Figure 3 below)

Figure 3: Location of Date of Manufacture information.

OR

The power supply will have ECO label 10057837 affixed to it (See Figure 4 below):

Figure 4: Location of ECO label on power supply.

OR

The power supply will have a round white dot affixed to the far right side of the power supply (See Figure 5 below): Note: Some power supplies will have a white square covering the access hole. This is standard on all power supplies and is not an indicator of a good power supply. Reworked power supplies also have a round white dot near the white square.

Figure 5: Location of round white dot on power supply.

System Requirements/Utility Limitations

When preparing to download the PSTool utility, the operating system links that should be chosen refer to the OS that is being used on the PC workstation running the tool, and does not refer to the operating system being used on the server blades in the enclosure.

For PC workstations running Microsoft Windows XP Professional or Windows Server 2003 operating systems:

PSTool.cmd is a batch file for Windows that collects pertinent information from the HP BladeSystem c7000 Enclosure. This tool is used to inspect the presence of a potentially affected power supply from a remote PC workstation. c7000 Enclosures with Onboard Administrator versions previous to version 2.25 will not be detected by the Microsoft Windows version of PSTool. Ensure that OA firmware is at version 2.25 or later before running the utility.

Download and run PSTool Version 1.30, currently available on the Customer Response website. A tty connection is required in order to run the utility on a workstation running Windows. This functionality is not included in the PSTool utility download; therefore, prior to downloading and running the utility, please follow the steps below:

1. Download Putty.exe from http://www.putty.org

2. Run Putty.exe.

3. Enter the IP address of one of the enclosures that will queried.

4. In the DOS window, when prompted, enter the ADMIN login name (press ENTER).

5. When prompted, enter the password (press ENTER).

6. The DOS window can now be closed.

Sample results generated by PSTool.cmd:

192.168.0.100,USE6371PD0,3,5A22B0AHLT7097,REPLACE
192.168.0.100,USE6371PD0,4,5A22B0AHLTJ0RS,OK
192.168.0.100,USE6371PD0,6,5A22B0AHLT7096,verify via website

For PC workstations running Linux or VMware operating systems:

The PSTool for Linux download component is packaged as a Windows executable and must be run on a Windows workstation in order to create the PSTool utility. This utility can then be run on a Linux workstation.

PSTool is designed to work on both x86 and x86_64 based Linux systems and on systems running VMware. After specifying one or more serial numbers to evaluate, the PSTool utility will respond with "Replace" if the power supply needs to be replaced, "OK" if the power supply is not affected, or "Verify via website" if both the revision and serial number could not be verified by the utility. When using multiple serial numbers, each serial number is evaluated and a status in printed.

Results generated by the PSTool utility for Linux/VMware:

15.57.63.72,O967MK0326,1,5A22B0AHLT705T,Replace
15.57.63.72,O967MK0326,6,5A22B0FHLWA83F,OK
192.168.1.102,O976MU0732,6,5A22B0AHLTA0BP,verify via website

The "verify via website" status can occur if both the revision and serial number of the power supply cannot be verified by the utility. This has only been observed if the OA firmware is not at version 2.25. However, when the utility output is entered at the website, all verification procedures are automatically performed for any power supplies returning a status of "Verify via website."

If the serial number is returned by the utilitywith a status of "Unknown," the power supply will automatically be replaced.

Customers with Onsite service agreements only:

To get started, navigate to the following URL:

https://h30090.www3.hp.com/pcc-CPS/

If HP BladeSystem c7000 Enclosure 2250W Hot-Plug Power Supplies are present in your computing environment, HP strongly recommends that you access the c7000 Power Supply Customer Response website and download and run the latest version of the power supply identification utility (version 1.30 for Windows or version 1.10 for Linux) in order to determine if further action is needed. The Resolution section of this advisory provides the following information:

After running the utility, perform the following:

In North America, contact Customer Support at 1-800-334-5144.

OR

For Customer Support outside of North America, click on the following URL for a list of Customer Support Centers and appropriate phone numbers:

http://welcome.hp.com/country/us/en/wwcontact_us.html