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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01463667

Version: 1

HP Notebook PCs - Notebook PC Operating System Does Not Restore Using the Quick Restore CD (QRCD)
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-05-21

Last Updated: 2008-05-21


DESCRIPTION

The QRCD does not restore the operating system to the default factory settings as expected.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, perform the following:

Single notebook PC:

  1. Insert the OSDVD and start the PC.

  2. Select Open Command Prompt and press Enter .

  3. Type diskpart and press Enter .

  4. Type select disk 0 , then press Enter .

  5. Type create partition primary and press Enter .

  6. Type assign letter C , then press Enter .

  7. Type Exit and press Enter .

  8. Press the Power button.

  9. When the PC restarts, select Reinstall Operating System .

For multiple notebook PCs:

NOTE: Norton Ghost and knowledge of this application is required to perform the following steps.

GDISK can use text input and an input. Each line in the text file contains 1 command and GDISK should exit after issuing the last command.

To invoke GDISK using a text file as input, use the following command syntax:

GDISK [disk] /BATCH[:filename]
(eg. GDISK 1 /BATCH:my_commands.txt)

Each line of the text file should contain the switches as if issuing commands manually.

eg. contents of my_commands.txt
/cre /pri /sz:10240 /for /q
/cre /ext
/cre /log /for /q

Omitting the [disk] designation on the original command line, you can use that in the my_commands.txt file. GDISK would be invoked using: GDISK /BATCH:my_commands.txt

eg. contents of my_commands.txt
1 /cre /pri /sz:10240 /for /q
1 /cre /ext
1 /cre /log /for /q
2 /cre /ext
2 /cre /log /for /q

Another script from DISKPART.EXE CMD, the DISKPART.EXE should be in 1 QRCD:

Here is the script:

Type diskpart
Type select disk 0
Type create partition primary
Type assign letter c
Type Exit
Type Exit
Save under filename.txt
From the prompt, type DISKPART /S FILENAME.TXT.


Hardware Platforms Affected: HP Compaq tc4200 Tablet PC
Operating Systems Affected: Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01463559
©Copyright 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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