SUPPORT COMMUNICATION -
HPSBPI02228 SSRT071404 rev.1 - HP Instant Support - Driver Check Running on Windows XP, Remote Unauthorized Access
NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.
Potential Security Impact:
Remote unauthorized access
Source: Hewlett-Packard Company, HP Software Security Response Team
A potential security vulnerability has been identified with an ActiveX control in HP Instant Support - Driver Check running on Microsoft Windows. The vulnerability could be remotely exploited to allow unauthorized access to the system.
SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Instant Support - Driver Check earlier than v220.127.116.11 running on Microsoft Windows XP, XP Professional, XP Home Edition, XP Tablet PC Edition
The Hewlett-Packard Company thanks John Heasman of NGSSoftware (
) for reporting this vulnerability to firstname.lastname@example.org.
The Hewlett-Packard Company thanks Carlo Di Dato (aka shinnai) for reporting this vulnerability to email@example.com.
HP has provided the following software update to resolve this vulnerability:
HP Instant Support - Driver Check v18.104.22.168 or later
To update HP Instant Support - Driver Check, visit
- On the initial screen, click [Check Now].
- If there is a version
of the ActiveX control older than 22.214.171.124, the next screen will explain that the control needs to be
- Click [Continue] to update the ActiveX control.
- Close the HP Instant Support - Driver Check application or continue to use it.
PRODUCT SPECIFIC INFORMATION
Version:1 (rev.1) - 2 July 2007 Initial Release
Third Party Security Patches:
Third party security patches which are to be installed on systems running HP software products should be applied in accordance with the customer's patch management policy.
System management and security procedures must be reviewed frequently to maintain system integrity. HP is continually reviewing and enhancing the security features of software products to provide customers with current secure solutions.
"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected HP products the important security information contained in this Bulletin. HP recommends that all users determine the applicability of this information to their individual situations and take appropriate action.
HP does not warrant that this information is necessarily accurate or complete for all user situations
and, consequently, HP will not be responsible for any damages resulting from user's use or disregard
of the information provided in this Bulletin. To the extent permitted by law, HP disclaims all warranties,
either express or implied, including the warranties of merchantability and fitness for a particular
purpose, title and non-infringement."
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective