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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00736096

Version: 1

Advisory: HP iPAQ Handheld Devices - Incorrect Numbered Format May Display When a Word Document is Viewed on Certain HP iPAQ Handheld Devices
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-07-27

Last Updated: 2006-07-27


DESCRIPTION

Incorrect numbered formats may display when Microsoft Word documents are viewed on an HP iPAQ Handheld Device having the Microsoft Windows Mobile 5.0 Operating System (Windows Mobile 5.0 OS). When the issue is present, Word documents may display convoluted sequential numbers (e.g., 1.2.2.4.4.). When the same data is viewed in Office 2003 Word, the numbers display in the correct sequence (1.2.3.4.5.). This is a Microsoft Word Mobile Indexing issue.

SCOPE

This issue affects all products in the following HP iPAQ Handheld series having Windows Mobile 5.0:

  • HP iPAQ hw6900 Mobile Messenger series
  • HP iPAQ hx2000 Pocket PC series (WM5.0 units)
  • HP iPAQ hx4700 Pocket PC series (WM5.0 units)
  • HP iPAQ rw6800 Multimedia Messenger series
  • HP iPAQ rx1950 Pocket PC series
RESOLUTION

There is currently no permanent resolution for this Word Mobile Indexing issue. Two workarounds exist, however. Either save the Word document in the .rtf format or remove the blank line after each indexing item on the numbered list.


Hardware Platforms Affected: HP iPAQ rx1950 Pocket PC series, HP iPAQ rw6828 Multimedia Messenger, HP iPAQ hw6920 Mobile Messenger series, HP iPAQ rw6815 Personal Messenger, HP iPAQ rw6818 Multimedia Messenger, HP iPAQ hw6910 Mobile Messenger series, HP iPAQ hx4700 Pocket PC series, HP iPAQ hw6940 Mobile Messenger series, HP iPAQ hw6960 Mobile Messenger series
Operating Systems Affected: Microsoft Windows Mobile 5.0(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00736096
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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