 |
» |
|
|
|
|
|
|
|
|
SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: (Revision) Integrated Lights-Out Management (iLO) Interface Driver for Windows May Cause the System to Become Unresponsive if the Driver Does Not Allocate Extra Contiguous Memory Blocks Under the 4 GB Space
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
|
Document Version
|
Release Date
|
Details
|
|
2
|
9/28/2006
|
Added Microsoft Windows Server 2003 as an affected Operating System.
|
|
1
|
6/1/2006
|
Original Document Release.
|
When the HP ProLiant Integrated Lights-Out Management (iLO) Interface Driver (CpqCiDrv) for Windows requests extra contiguous memory blocks under the 4 GB space and the system does not have any free blocks available of the size requested by the driver, the allocation request does not occur. If the operating system cannot satisfy the contiguous memory blocks under the 4 GB space, the server may become unresponsive.
Note:
Systems with more than 4 GB of RAM running for long periods of time without a reboot are unlikely to have contiguous free memory blocks available under the 4 GB space.
SCOPE
Any ProLiant server with Integrated Lights-Out (iLO) and running either of the following operating systems and drivers:
- Microsoft Windows Server 2003 (any edition) and HP ProLiant Integrated Lights-Out Management Interface Driver (Version 1.8.2195.0 or earlier) for Windows 2000/Windows Server 2003.
- Microsoft Windows Server 2003 x64 (any edition) and HP ProLiant Integrated Lights-Out Management Interface Driver (Version 1.8.3790.0 or earlier) for Windows Server 2003 x64 Editions.
A list of ProLiant servers with the iLO management feature is maintained at the following URL:
RESOLUTION
Upgrade to HP ProLiant Integrated Lights-Out Management Interface Driver Version 1.9 (or later). The updated driver will pre-allocate all memory space required by iLO during server boot.
The latest drivers are available for download at the following URLs:
HP ProLiant Integrated Lights-Out Management Interface Driver for Windows 2000/Windows Server 2003:
HP ProLiant Integrated Lights-Out Management Interface Driver for Windows Server 2003 x64 Editions:
|
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
|
|
To search for additional advisories related to Integrated Lights-Out (iLO) , use the following search string:
+ProLiant +Advisory +iLO
KEYWORDS
: iLO, hang, freeze, lockup, crash, fail
|
Hardware Platforms Affected: HP ProLiant DL380 G3 Packaged Cluster with MSA500 Racked, HP ProLiant DL320 G3 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2, HP ProLiant DL585 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant BL30p Server series, Microsoft Windows Server 2003 64Bit(Standard HP Product), HP ProLiant BL35p Server series, HP ProLiant ML570 G3 Server series, HP ProLiant DL360 G4 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant BL20p Server series, HP ProLiant BL20p G2 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL385 Server series, HP ProLiant DL560 Server series, HP ProLiant BL45p Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA1000, HP ProLiant DL580 G2 Server series, HP ProLiant DL380 G3 Server series, HP ProLiant ML350 G4p Server series, HP ProLiant DL580 G3 Server series, HP ProLiant BL25p Server series, HP ProLiant DL380 G4 Server series, HP ProLiant DL740 Server series, HP ProLiant DL360 G3 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA1000, HP ProLiant DL360 G2 Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA500, HP ProLiant BL40p Server series, HP ProLiant ML370 G3 Server series
Operating Systems Affected: Microsoft Windows Server 2003 Enterprise x64(Standard HP Product), Microsoft Windows Server 2003 Datacenter Edition(Standard HP Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product), Microsoft Windows Server 2003 Enterprise Edition(Standard HP Product), Microsoft Windows Server 2003 Web Edition(Standard HP Product), Microsoft Windows Server 2003 Standard Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00688313
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
|
|
Printable version
