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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00664071

Version: 1

Advisory: Customer Advisory: HP iPAQ hw6500 Mobile Messenger - Using Auto-Correction in SMS Text Reduces the Available Characters Count
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-05-04

Last Updated: 2006-05-04


DESCRIPTION

When the auto-correction feature is used on the HP iPAQ hw6500 Mobile Messenger series to create Short Message Service (SMS) text, the SMS available characters count drops dramatically. This issue occurs because auto-correction uses the Unicode text scheme, which consumes more bytes per character (a ratio of approximately two-to-one) than other text schemes. When you create SMS text using Unicode, your text will be limited to 70 characters, as opposed to 160 characters with other schemes.

SCOPE

This issue affects the following HP Product Numbers:

  • FA385A#ABB
  • FA385A#ABU
RESOLUTION

Resolve this issue by disabling either the auto-correction feature or Unicode support on the HP iPAQ hw6500 series Mobile Messenger. Steps to disable both are listed below.

Disabling the auto-correction feature on the HP iPAQ hx6500 Mobile Messenger series

Disable auto-correction by performing the following steps:

  1. On the Today screen of the HP iPAQ hw6500 series Mobile Messenger, tap "Start" and then "Settings."
  2. Tap the "Personal" tab at the bottom of the screen.
  3. On the Personal screen tap the "Input" icon.
  4. On the Input screen tap the "Word Completion" tab at the bottom of the screen. UN -check the "Replace text as you type" box to remove the checkmark.

NOTE: Remember that when auto-correction is disabled, the hw6500 Mobile Messenger series will not "catch" and correct misspelled words, transposed letters, grammatical infractions, etc. The user must manually check the accuracy of a document (proof-read) or copy the text into Microsoft Word and run a spell-check.

Disabling Unicode support

Disable Unicode support by performing the following steps:

  1. Ensure that the HP iPAQ hw6500 series Mobile Messenger has been registered with an HP Service Provider; then insert a Subscriber Identification Module (SIM) card.
  2. On the Today screen of the HP iPAQ hw6500 series Mobile Messenger tap "Start" and then "Settings."
  3. On the Settings screen, tap "Tools," "Options," and then "Account."
  4. Select "Text Messages."
  5. Un-check "Use Unicode where necessary."

NOTE: If Unicode support is disabled Unicode characters will be replaced by a question mark (?) in SMS text messages.


Hardware Platforms Affected: HP iPAQ hw6500 Unlocked Mobile Messenger series
Operating Systems Affected: Microsoft Windows Mobile 5.0(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00664071
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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