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SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c00638154

Version: 3

Notice: (Revision) Tips On Searching and Navigating HP.com To Locate ProLiant Server Customer Advisories And Customer Notices
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2013-05-02

Last Updated: 2013-05-01

DESCRIPTION
Document
Version
Release
Date
Details
3
04/30/2013
Added an additional method to navigate HP.com to locate ProLiant Customer documents using the HPSC and removed the information for the ITRC.
2
05/24/2007
Added an additional method to navigate HP.com to locate ProLiant Customer documents using the "See More..." option (shown in Figure 4 below).
1
03/28/2006
Added information on how to Locate ProLiant Customer documents on HP.com. Supersedes CN0259W (Revision 0)

The HP.com website provides customers with multiple methods of locating information. Customers can either navigate to the information or search using text strings or keywords. Advisories and Notices are available in both the Business Support Center (BSC) and the HP Support Center (HPSC). This document provides tips for locating documents on the Business Support Center (BSC).

When searching the HP.com website for information such as ProLiant server Customer Advisories and Customer Notices, HP recommends using specific criteria in order to allow the search engine to perform optimally. Using the "Troubleshoot a problem" option and the "See More..." option when navigating the HP.com website will retrieve the maximum amount of relevant information.

This document provides answers to the following questions:

  • How do I find information using search strings?
  • How Do I Find Support Information For My Product Navigating HP.com using the "Troubleshoot a problem" option?
  • How Do I Find Support Information For My Product Navigating HP.com using the "See More..." category?
  • What other types of information can I find on the Technical Support Pages?
DETAILS

Advisories are located in two places on HP.com; under the Business Support Center and the HPSC. This document focuses on the BSC. For additional information regarding the HPSC, refer to the following URL:

http://www.hp.com/go/hpsc

Business Support Center (BSC)

HP's Business Support Center provides quick answers to technical support questions for personal computing and printing products. At the HP BSC, customers can quickly and cost-effectively self-solve computing and printing issues. The information below pertains to the BSC.

SEARCH HP.COM

What are the best search criteria to use when using the search engine on HP.com?

TIP: Customer Advisories and Notices can be located using third party search engines. This document is specific to using the HP search engine and the navigate feature on HP.com.

The HP search application does not recognize the Boolean operators "AND," "OR" and "NOT" but instead employs a simplified search syntax based upon the plus (+) and minus (-) operators. Consult the table at the URL below for instructions on their use in HP's search application:

http://search.hp.com/help.html?lk=1&rf=2&la=en&uf=1&es=0&ep=0

For example, when searching for Customer Advisories on Linux and ProLiant servers, use a search string similar to the following:

+advisory +Linux

Note: Entering "Linux" + "advisory" may enable the search engine to return more documents than entering only one of the keywords.

Below are some additional examples of search strings that can be used to locate ProLiant Server Customer Advisories and Customer Notices under the BSC:

  • When searching for Customer Notices on HP Systems Insight Manager and ProLiant servers, use a search string similar to the following:
    +notice +HP Systems Insight Manager
  • When searching for Customer Advisories on Microsoft and ProLiant servers, use a search string similar to the following:
    +advisory +Microsoft
  • When searching for Customer Advisories on HP Service Pack for ProLiant, use a search string similar to the following:
    +advisory +HP Service Pack for ProLiant

Note: Keywords will vary depending upon desired search results. The examples above are based on searching for Linux, HP Systems Insight Manager, Microsoft, and HP Service Pack for ProLiant related documents.

NAVIGATE HP.COM

HP is committed to providing an efficient web navigational experience for ProLiant server customers. Customers will be able to easily locate support documentation for their ProLiant servers and options. You can navigate HP.com using either of the following ways:

  • Navigate HP.com using the "Troubleshoot a problem" option.
  • Navigate HP.com using the "See More..." option.

How Do I Find Support Information For My Product Navigating HP.com using the "Troubleshoot a problem" option?

When navigating HP.com using the "Troubleshoot a problem" option, the Advisories and Notices are organized by date (most recent to least recent).

The support and drivers page is available at the following URL:

http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

For detailed information on navigating HP.com using the Troubleshoot a problem" option, refer to Option 4: Locating support information navigating HP.com using the "Support and Drivers" in the following Customer Notice:

Notice: (Revision) Tips On Navigating HP.com To Locate the Latest HP Service Pack for ProLiant, Drivers, Patches, and Other Support Software Downloads for ProLiant Servers and Options , located at the following URL:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01364745

The enhanced navigational capabilities allow customers to focus on specifics that are particular to their configuration, making locating support information quick and easy. With the sub-categories, customers can readily locate Advisories and Notices pertaining to, for example, a specific version of an operating system rather than having to search a broader category containing all operating systems. Refer to the table below for some helpful hints on the type of documents that can be found within each category:

How Can I Find What I Need?

Main Categories / Sub-Categories
Tips for Successful Navigation /
What You Will Find Here
Operating Systems
-Microsoft Windows
-Red Hat Linux
-Red Hat Enterprise
Linux
-SUSE Linux
-Unix
-VMware ESX Server
-NetWare
When an issue affects more than one operating system, the same Advisory or Notice may be displayed for each OS selected.
Select a version of the operating system specific to your configuration. All Advisories and Notices related to that version will be displayed.
As more versions of the operating system become available,
they will be added to the list.
Systems Software
-Configuration
-Deployment
-Diagnostic Tools
-Installation
-Management
-Power Management
-Security
Look for HP Service Pack for ProLiant, Power Manager,
Security Bulletins, etc.
Server Hardware
-Firmware and System ROM
-Enclosures
-Hardware Configuration
-Switches
-Memory
-Power Systems
-System Boards
Look for Processor Issues, Blade Enclosures, DIMM configuration issues, etc.
Systems Management
-Agents and Drivers
-Diagnostic Tools
-Firmware
-Hardware
-Remote
-Software and Utilities
Look for HP Systems Insight Manager and Server Diagnostics
Networking
-Agents and Drivers
-NICs
-Switches
-Utilities
Look for NIC Agents and Drivers and NIC teaming
Storage
-Agents and Drivers
-Array Controllers
-Firmware
-Hard Drives
-HBAs
-Optical Drives
-Storage Enclosures
-Tape Drives
-Utilities
Look for Smart Array Controllers, hard drives, Array Configuration Utility (ACU), Array Diagnostic Utility (ADU), host bus adapters, etc.
Clusters
All related Cluster information can be accessed here.
Accessories and Peripherals
-Cables
-Keyboard and Mouse
-Racks
-Removable Media
-Video and Monitor
HP Drive Keys, Cords and Cables, Rack hardware and monitors, etc.
Error Types
-Messages
-Conditions
Configuration and Installation
-Diagnostics
-Manageability
-Networking
-Storage
When searching for a particular error message, press CTRL+F and type in some or all of the message text to find an advisory or notice specific to that message.

OTHER INFORMATION

What Other Types of Information Can I Find On The Support Site?

The Business Support Center-Technical Support page contains many additional resources for your HP product, including the following:

  • Frequently asked Questions
  • Manuals
  • Parts Information
  • Product Change Notifications
  • User Guides
  • Warranty Information
  • HP Product Bulletins

These and other options are displayed in a list under an orange-colored bar on the lower half of the page. Clicking on any of these categories directs customers to information in that category for the product selected on the main support page.

Quick access to Manuals, Downloads, and Support Communications

Refer to the following URLs to access information quickly:

Manuals = http://www.hp.com/support/manuals

Downloads = http://www.hp.com/support/downloads

Support Communications = http://www.hp.com/support/troubleshoot
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

http://www.hp.com/go/myadvisory

Hardware Platforms Affected: HP Integrity BL860c Server Blade, HP Integrity BL860c i2 Server Blade, HP Integrity BL860c i4 Server Blade, HP Integrity BL870c Server Blade, HP Integrity BL870c i2 Server Blade, HP Integrity BL870c i4 Server Blade, HP Integrity BL890c i2 Server Blade, HP Integrity BL890c i4 Server Blade, HP ProLiant BL10e G2 Server Blade, HP ProLiant BL10e Server Blade, HP ProLiant BL20p G2 Server Blade, HP ProLiant BL20p G3 Server Blade, HP ProLiant BL20p G4 Server Blade, HP ProLiant BL20p Server Blade, HP ProLiant BL25p G2 Server Blade, HP ProLiant BL25p Server Blade, HP ProLiant BL260c G5 Server Blade, HP ProLiant BL280c G6 Server Blade, HP ProLiant BL2x220c G5 Server Blade, HP ProLiant BL2x220c G6 Server Blade, HP ProLiant BL2x220c G7 Server Blade, HP ProLiant BL30p Server Blade, HP ProLiant BL35p Server Blade, HP ProLiant BL40p Server series, HP ProLiant BL420c Gen8 Server Blade, HP ProLiant BL45p G2 Server series, HP ProLiant BL45p Server series, HP ProLiant BL460c G5 Server Blade, HP ProLiant BL460c G6 Server Blade, HP ProLiant BL460c G7 Server Blade, HP ProLiant BL460c Gen8 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c G5 Server Blade, HP ProLiant BL465c G6 Server Blade, HP ProLiant BL465c G7 Server Blade, HP ProLiant BL465c Gen8 Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant BL490c G6 Server Blade, HP ProLiant BL490c G7 Server Blade, HP ProLiant BL495c G5 Server Blade, HP ProLiant BL495c G6 Server Blade, HP ProLiant BL620c G7 Server Blade, HP ProLiant BL660c Gen8 Server Blade, HP ProLiant BL680c G5 Server Blade, HP ProLiant BL680c G7 Server Blade, HP ProLiant BL685c G5 Server Blade, HP ProLiant BL685c G6 Server Blade, HP ProLiant BL685c G7 Server Blade, HP ProLiant BL685c Server Blade, HP ProLiant DL120 G5 Server, HP ProLiant DL120 G6 Server, HP ProLiant DL120 G7 Server, HP ProLiant DL140 G2 Server, HP ProLiant DL140 G3 Server, HP ProLiant DL140 Server, HP ProLiant DL145 G2 Server, HP ProLiant DL145 G3 Server, HP ProLiant DL145 Server, HP ProLiant DL160 G5 Server, HP ProLiant DL160 G5p Server, HP ProLiant DL160 G6 Server, HP ProLiant DL160 Gen8 Server, HP ProLiant DL160se G6 Server, HP ProLiant DL165 G5 Server, HP ProLiant DL165 G5p Server, HP ProLiant DL165 G6 Server, HP ProLiant DL165 G7 Server, HP ProLiant DL170e G6 Server, HP ProLiant DL170h G6 Server, HP ProLiant DL180 G5 Server, HP ProLiant DL180 G6 Server, HP ProLiant DL180 Server, HP ProLiant DL180se G6 Server, HP ProLiant DL185 G5 Server, HP ProLiant DL2x170h G6 Server(Standard HP Product), HP ProLiant DL320 G2 Server, HP ProLiant DL320 G3 Server, HP ProLiant DL320 G4 Server, HP ProLiant DL320 G5 Server, HP ProLiant DL320 G5p Server, HP ProLiant DL320 G6 Server, HP ProLiant DL320 Server, HP ProLiant DL320e Gen8 Server, HP ProLiant DL320s Server, HP ProLiant DL360 G2 Server, HP ProLiant DL360 G3 Server, HP ProLiant DL360 G4 Server, HP ProLiant DL360 G4p Server, HP ProLiant DL360 G5 Server, HP ProLiant DL360 G6 Server, HP ProLiant DL360 G7 Server, HP ProLiant DL360 Server, HP ProLiant DL360e Gen8 Server, HP ProLiant DL360p Gen8 Server, HP ProLiant DL365 G5 Server, HP ProLiant DL365 Server, HP ProLiant DL370 G6 Server, HP ProLiant DL380 G2 Server, HP ProLiant DL380 G3 Server, HP ProLiant DL380 G4 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL380 G6 Server, HP ProLiant DL380 G7 Server, HP ProLiant DL380 Server, HP ProLiant DL380e Gen8 Server, HP ProLiant DL380p Gen8 Server, HP ProLiant DL385 G2 Server, HP ProLiant DL385 G5 Server, HP ProLiant DL385 G5p Server, HP ProLiant DL385 G6 Server, HP ProLiant DL385 G7 Server, HP ProLiant DL385 Server, HP ProLiant DL385p Gen8 Server, HP ProLiant DL4x170h G6 Server(Standard HP Product), HP ProLiant DL560 Gen8 Server, HP ProLiant DL560 Server, HP ProLiant DL580 G2 Server, HP ProLiant DL580 G3 Server, HP ProLiant DL580 G4 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL580 G7 Server, HP ProLiant DL580 Server, HP ProLiant DL585 G2 Server, HP ProLiant DL585 G5 Server, HP ProLiant DL585 G6 Server, HP ProLiant DL585 G7 Server, HP ProLiant DL585 Server, HP ProLiant DL740 Server, HP ProLiant DL760 G2 Server, HP ProLiant DL760 Server, HP ProLiant DL785 G5 Server, HP ProLiant DL785 G6 Server, HP ProLiant DL980 G7 Server, HP ProLiant ML110 G2 Server, HP ProLiant ML110 G3 Server, HP ProLiant ML110 G4 Server, HP ProLiant ML110 G5 Server, HP ProLiant ML110 G6 Server, HP ProLiant ML110 G7 Server, HP ProLiant ML110 Server, HP ProLiant ML115 G5 Server, HP ProLiant ML115 Server, HP ProLiant ML150 G2 Server, HP ProLiant ML150 G3 Server, HP ProLiant ML150 G5 Server, HP ProLiant ML150 G6 Server, HP ProLiant ML150 Server, HP ProLiant ML310 G2 Server, HP ProLiant ML310 G3 Server, HP ProLiant ML310 G4 Server, HP ProLiant ML310 G5 Server, HP ProLiant ML310 G5p Server, HP ProLiant ML310 Server, HP ProLiant ML310e Gen8 Server, HP ProLiant ML330 G2 Server, HP ProLiant ML330 G3 Server, HP ProLiant ML330 G6 Server, HP ProLiant ML330 Server, HP ProLiant ML330e Server, HP ProLiant ML350 G2 Server, HP ProLiant ML350 G3 Server, HP ProLiant ML350 G4 Server, HP ProLiant ML350 G4p Server, HP ProLiant ML350 G5 Server, HP ProLiant ML350 G6 Server, HP ProLiant ML350 Server, HP ProLiant ML350e Gen8 Server, HP ProLiant ML350p Gen8 Server, HP ProLiant ML370 G2 Server, HP ProLiant ML370 G3 Server, HP ProLiant ML370 G4 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML370 G6 Server, HP ProLiant ML370 Server, HP ProLiant ML530 G2 Server, HP ProLiant ML530 Server, HP ProLiant ML570 G2 Server, HP ProLiant ML570 G3 Server, HP ProLiant ML570 G4 Server, HP ProLiant ML570 Server, HP ProLiant ML750 Server, HP ProLiant MicroServer, HP ProLiant SL160s G6 Server, HP ProLiant SL160z G6 Server, HP ProLiant SL165s G7 Server, HP ProLiant SL165z G6 Server, HP ProLiant SL165z G7 Server, HP ProLiant SL170s G6 Server(Standard HP Product), HP ProLiant SL170s G6 Server, HP ProLiant SL170z G6 Server, HP ProLiant SL230s Gen8 Server, HP ProLiant SL250s Gen8 Server, HP ProLiant SL270s Gen8 Server, HP ProLiant SL2x170z G6 Server, HP ProLiant SL335s G7 Server, HP ProLiant SL390s G7 Server, HP ProLiant SL4540 Gen8 Server, HP ProLiant SL4545 G7 Server
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00638154
©Copyright 2013 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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