Notice: (Revision) Tips On Searching and Navigating HP.com To Locate ProLiant Server Customer Advisories And Customer Notices - c00638154

DETAILS

Advisories are located in two places on HP.com; under the Business Support Center and the IT Resource Center. This document focuses on the BSC because it does not require a logon. All Figures in this Notice are regarding the BSC. For additional information regarding the ITRC, refer to the following URL:

http://itrc.hp.com/

Business Support Center (BSC)

HP's Business Support Center provides quick answers to technical support questions for personal computing and printing products. At the HP BSC, customers can quickly and cost-effectively self-solve computing and printing issues. The information below pertains to the BSC.

SEARCH HP.COM

What are the best search criteria to use when using the search engine on HP.com?

TIP: Customer Advisories and Notices can be located using third party search engines. This document is specific to using the HP search engine and the navigate feature on HP.com.

The HP search application does not recognize the Boolean operators "AND," "OR" and "NOT" but instead employs a simplified search syntax based upon the plus (+) and minus (-) operators. Consult the table at the URL below for instructions on their use in HP's search application:

http://search.hp.com/help.html?lk=1&rf=2&la=en&uf=1&es=0&ep=0

For example, when searching for Customer Advisories on Linux and ProLiant servers, use a search string similar to the following:

+advisory +Linux

Note: Entering "Linux" + "advisory" may enable the search engine to return more documents than entering only one of the keywords.

Below are some additional examples of search strings that can be used to locate ProLiant Server Customer Advisories and Customer Notices under the BSC:

When searching for Customer Notices on Insight Manager and ProLiant servers, use a search string similar to the following:
+notice +Insight Manager
When searching for Customer Advisories on Microsoft and ProLiant servers, use a search string similar to the following:
+advisory +Microsoft
When searching for Customer Advisories on SmartStart and ProLiant servers, use a search string similar to the following:
+advisory +SmartStart

Note: Keywords will vary depending upon desired search results. The examples above are based on searching for Linux, Insight Manager, Microsoft, and SmartStart related documents.

NAVIGATE HP.COM

HP is committed to providing an efficient web navigational experience for ProLiant server customers. Customers will be able to easily locate support documentation for their ProLiant servers and options. You can navigate HP.com using either of the following ways:

Navigate HP.com using the "Troubleshoot a problem" option.
Navigate HP.com using the "See More..." option.

How Do I Find Support Information For My Product Navigating HP.com using the "Troubleshoot a problem" option?

When navigating HP.com using the "Troubleshoot a problem" option, the Advisories and Notices are organized by date (most recent to least recent).

Step 1 - Browse to the support and drivers page at the following URL:
http://welcome.hp.com/country/us/en/support.html .

Step 2 - Choose the radio button, " See Support and Troubleshooting Information " and enter a product name in the product name field.

Note: As an option, the link titled "Servers" can be chosen and specific products can then be selected from a list.

TIP: Customers can select "Download Drivers and Software" to get all of the latest drivers, patches, and other support software for ProLiant servers and options.

Figure 1: The Support and Drivers Product Options

TIP: Want to receive Customer Advisories and Notices proactively via email? Sign up for Subscriber's Choice notifications. Just click on the link, "Sign up: driver, support, and security alerts" in the "additional resources" box on the support and drivers page.

Once a product has been chosen (for example, the ProLiant DL380 G5 as shown in Figure 2 below) the Business Support Center-Technical Support page is then displayed.

From this Technical Support page, virtually all available information related to a particular product can be accessed.

Figure 2: Business Support Center-Technical Support page

Step 3 - Click on " Troubleshoot a problem " shown in Figure 2 above. The following list of categories will be displayed:

Figure 3: Main Category List

How Do I Find Support Information For My Product Navigating HP.com using the "See More..." option?

When navigating HP.com using the "See More..." option (shown in Figure 2 above), the Advisories and Notices are not organized by date. After clicking on the "Customer Advisories" or "Customer Notices" option (shown in Figure 4 below) a list of Advisories or Notices will be displayed. Press CTRL+F and type in some or all of the requested information to find an Advisory or Notice specific to that information. The title of the Advisory and Notice include details and error message. When searching for a particular error message, press CTRL+F and type in some or all of the message text to find an advisory or notice specific to that message. Including these things in the search will retrieve the maximum amount of relevant information.

Step 1 - Click on "See More.." shown in Figure 2 above instead of "Troubleshoot a Problem." The Business Support Center Self-Help resources page is then displayed.

Step 2 - Click on "Customer Advisories" or "Customer Notices."

Step 3 - Press CTRL+F and type in some or all of the requested information.

Figure 4: Business Support Center-Self Help Resource page

TIP: HP is committed to providing the latest support information to our customers. The title of high priority Advisories and Notices are prominently displayed with text in all capital letters, for example, CUSTOMER ATTENTION REQUIRED and FIRMWARE UPGRADE REQUIRED (shown in Figure 5 below). Viewing these documents provides important information.

Figure 5: Example Advisory with FIRMWARE UPGRADE REQUIRED: in title.

The enhanced navigational capabilities allow customers to focus on specifics that are particular to their configuration, making locating support information quick and easy. With the sub-categories, customers can readily locate Advisories and Notices pertaining to, for example, a specific version of an operating system rather than having to search a broader category containing all operating systems. Refer to the table below for some helpful hints on the type of documents that can be found within each category:

How Can I Find What I Need?

Main Categories / Sub-Categories		Tips for Successful Navigation / What You Will Find Here
Operating Systems -Microsoft Windows -Red Hat Linux -Red Hat Enterprise Linux -SUSE Linux -Unix -VMware ESX Server -NetWare		When an issue affects more than one operating system, the same Advisory or Notice may be displayed for each OS selected. Select a version of the operating system specific to your configuration. All Advisories and Notices related to that version will be displayed. As more versions of the operating system become available, they will be added to the list.
Systems Software -Configuration -Deployment -Diagnostic Tools -Installation -Management -Power Management -Security		Look for SmartStart, Rapid Deployment Pack, Power Manager, Security Bulletins, etc.
Server Hardware -Firmware and System ROM -Enclosures -Hardware Configuration -Switches -Memory -Power Systems -System Boards		Look for Processor Issues, Blade Enclosures, DIMM configuration issues, etc.
Systems Management -Agents and Drivers -Diagnostic Tools -Firmware -Hardware -Remote -Software and Utilities		Look for HP Systems Insight Manager, Insight Manager 7, Server Diagnostics
Networking -Agents and Drivers -NICs -Switches -Utilities		Look for NIC Agents and Drivers and NIC teaming
Storage -Agents and Drivers -Array Controllers -Firmware -Hard Drives -HBAs -Optical Drives -Storage Enclosures -Tape Drives -Utilities		Look for Smart Array Controllers, SCSI and ATA hard drives, Array Configuration Utility (ACU), Array Diagnostic Utility (ADU), host bus adapters, etc.
Clusters		All related Cluster information can be accessed here.
Accessories and Peripherals -Cables -Keyboard and Mouse -Racks -Removable Media -Video and Monitor		HP Drive Keys, Cords and Cables, Rack hardware and monitors, etc.
Error Types -Messages -Conditions Configuration and Installation -Diagnostics -Manageability -Networking -Storage		When searching for a particular error message, press CTRL+F and type in some or all of the message text to find an advisory or notice specific to that message.

OTHER INFORMATION

What Other Types of Information Can I Find On The Support Site?

The Business Support Center-Technical Support page (shown in Figure 2 above) contains many additional resources for your HP product, including the following:

Frequently asked Questions
Manuals
Parts Information
Product Change Notifications
User Guides
Warranty Information
HP Product Bulletins

These and other options are displayed in a list under an orange-colored bar on the lower half of the page. Clicking on any of these categories directs customers to information in that category for the product selected on the main support page.

TIP: Product Change Notifications are also located under the "See more..." category shown in Figure 4.

Quick access to Manuals, Downloads, and Support Communications

Refer to the following URLs to access information quickly:

Manuals = http://www.hp.com/support/manuals

Downloads = http://www.hp.com/support/downloads

Support Communications = http://www.hp.com/support/troubleshoot

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

http://www.hp.com/go/myadvisory

Hardware Platforms Affected: HP ProLiant DL380 G3 Packaged Cluster with MSA500 Racked, HP ProLiant DL385 G2 Server series, HP ProLiant DL365 Server series, HP ProLiant ML570 G2 Server series, HP ProLiant ML370 Server series, HP ProLiant DL380 G2 Packaged Cluster, HP ProLiant BL465c Server series, HP ProLiant ML310 G3 Server series, HP ProLiant DL320 G4 Server series, HP ProLiant ML110 G2 Server series, HP ProLiant DL145 G2 Server series, HP ProLiant DL320 G3 Server series, HP ProLiant DL585 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant BL30p Server series, HP ProLiant ML350 Server series, HP ProLiant ML330e Server series, HP ProLiant BL480c Server series, HP ProLiant BL35p Server series, HP ProLiant ML570 G3 Server series, HP ProLiant ML110 Server series, HP ProLiant DL360 G4 Server series, HP ProLiant BL20p G3 Server series, HP ProLiant DL580 Server series, HP ProLiant BL20p Server series, HP ProLiant BL20p G2 Server series, HP ProLiant BL25p G2 Server series, HP ProLiant ML330 G3 Server series, HP ProLiant ML530 G2 Server series, HP ProLiant BL p-Class F-GbE Interconnect Switch(Standard HP Product), HP ProLiant BL p-Class C-GbE Interconnect Switch(Standard HP Product), HP ProLiant BL e-Class C-GbE Interconnect Switch(Standard HP Product), HP ProLiant ML110 G3 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL385 Server series, HP ProLiant DL320 Server series, HP ProLiant ML310 Server series, HP ProLiant DL145 G3 Server series, HP ProLiant ML110 G4 Server series, HP ProLiant DL560 Server series, HP ProLiant BL20p G4 Server series, HP ProLiant DL380 G5 Server series, HP ProLiant ML150 G2 Server series, HP ProLiant BL45p Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA1000, HP ProLiant BL10e Server series, HP ProLiant ML530 Server series, HP ProLiant ML115 Server series, HP ProLiant BL45p G2 Server series, HP ProLiant ML310 G4 Server series, HP ProLiant DL580 G2 Server series, HP ProLiant DL380 G3 Server series, HP ProLiant DL320 G2 Server series, HP ProLiant DL380 Server series, HP ProLiant DL140 G3 Server series, HP ProLiant BL460c Server series, HP ProLiant ML150 G3 Server series, HP ProLiant BL p-Class C-GbE2 Interconnect Switch(Standard HP Product), HP ProLiant ML350 G4p Server series, HP ProLiant DL580 G3 Server series, HP ProLiant BL25p Server series, HP ProLiant DL380 G4 Server series, HP ProLiant ML150 Server series, HP ProLiant DL740 Server series, HP ProLiant ML570 Server series, HP ProLiant DL320s Server series, HP ProLiant ML370 G2 Server series, HP ProLiant DL360 G3 Server series, HP ProLiant ML350 G3 Server series, HP ProLiant ML750 Server series, HP ProLiant ML330 Server series, HP ProLiant DL760 Server series, HP ProLiant DL590/64 Server series, HP ProLiant ML570 G4 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA1000, HP ProLiant DL145 Server series, HP ProLiant DL140 Server series, HP ProLiant BL10e G2 Server series, HP ProLiant ML330 G2 Server series, HP ProLiant DL360 G2 Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA500, HP ProLiant ML350 G5 Server series, HP ProLiant DL360 G5 Server series, HP ProLiant ML370 G5 Server series, HP ProLiant DL140 G2 Server series, HP ProLiant ML310 G2 Server series, HP ProLiant ML350 G4 Server series, HP ProLiant DL585 G2 Server series, HP ProLiant DL320 G5 Server series, HP ProLiant ML350 G2 Server series, HP ProLiant DL380 G2 Server series, HP ProLiant BL40p Server series, HP ProLiant DL760 G2 Server series, HP ProLiant ML370 G3 Server series, HP ProLiant DL360 Server series, HP ProLiant BL685c Server series, HP ProLiant DL580 G4 Server series, HP ProLiant BL p-Class F-GbE2 Interconnect Switch(Standard HP Product)

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