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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00596605

Version: 2

Advisory: HP iPAQ hw6500 Mobile Messenger - Pocket Data Protocol Activation Fails in Private Global System for Mobile Telecommunication/General Packet Radio Service Network Using Password Authentication Protocol
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-01-27

Last Updated: 2006-03-02

DESCRIPTION

When a private GSM/GPRS network uses Password Authentication Protocol (PAP) on an HP iPAQ hw6500 series Mobile Messenger, Packet Data Protocol (PDP) contexts fail to activate. When this issue occurs the device cannot connect to an Access Point Name (APN) and the following error message displays:

"User Authentication failed"

SCOPE

This issue affects all models of the HP iPAQ hw6500 series Mobile Messenger.

RESOLUTION

The issue can be worked around by performing the following steps:

  1. On the opening Windows screen, tap Start to display the drop-down menu.
  2. From the drop-down menu, tap Phone , Tools , Options , and the GPRS tab.
  3. Under GPRS authentication method , change "PAP" to "CHAP" and tap OK .
  4. Finally, return to the GPRS authentication method screen and change the selection from CHAP back to PAP. Tap OK .
Hardware Platforms Affected: HP iPAQ hw6500 Unlocked Mobile Messenger series
Operating Systems Affected: Microsoft Windows Mobile Pocket PC 2003 SE Phn Ed(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00596605
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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