The printer has an internal clock that tracks
the date and time. A prompt will appear to set
the correct date and time the first time to
turn on the printer.
Press
(checkmark) to change the date and time.
Press Stop
to skip this step. Set the
date and time later by using the SYSTEM
SETUP
menu.
If the prompt appears each time to turn on
the printer, the clock is not working correctly.
Contact HP support.
Access Denied MENUS LOCKED
The printer administrator has enabled the
control-panel security mechanism. Cannot modify control-panel settings in this
circumstance. The message disappears after
a few seconds, and the printer returns to
Ready
or BUSY
state.
Contact the printer administrator to change
settings.
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOM
If the user is trying to set duplex registration for a
tray that is configured for ANY SIZE
or ANY
CUSTOM
. Duplex registration is not available
when the tray size is set to either of these
settings.
Change the size setting for the tray.
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then on
The duplexer is not installed correctly.
Turn the printer off and then on to continue.
Calibrating...
The printer is calibrating.
No action necessary.
Canceling...
The printer is in the process of canceling a
job. The message appears while the job is
stopped, the paper path is flushed, and any
remaining incoming data on the active data
channel is received and discarded.
No action necessary.
Checking paper path
The engine is turning the rollers to check for
possible jams.
No action necessary.
Checking printer
The engine is performing an internal test.
No action necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
alternates with
To continue press
(checkmark)
The printer encountered a request for a
personality that did not exist in the printer.
The job is cancelled and no pages are
printed.
Press
(checkmark) to continue.
Try a different driver.
NOTE:
For the HP Color LaserJet
3600 Series printers, use
the driver that was specifically
designed for these printers.
CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being cleaned. This
process might take up to an hour. During this
time, no jobs can be printed.
Do not turn off the printer. Wait for the
process to complete.
The printer automatically restarts at the end
of the cleaning process.
Cleaning...
The printer is processing the cleaning page.
No action necessary.
Clearing event log
This message appears while the event log is
cleared. The printer then returns to the
SERVICE
menu.
No action necessary.
Clearing paper path
The printer jammed or detected misplaced
media. The printer is attempting to eject these
pages automatically.
No action necessary.
CLOSE TOP COVER AND FRONT DOOR
The top cover and front door need to be
closed.
Close the top cover and front door.
CODE CRC ERROR
An error has occurred during a firmware
upgrade.
Reinstall the firmware.
If the problem persists, contact
HP Support.
COLOR RFU FAILED
An error has occurred during a firmware
upgrade.
Reinstall the firmware.
If the problem persists, contact
HP Support.
Creating...CLEANING PAGE
The printer is generating a cleaning page.
The printer returns to the Ready
state after
the cleaning page is printed.
Load the cleaning page into tray 1.
Press Menu
.
Select PRINT QUALITY
, and then press
(checkmark)
Select PROCESS CLEANING PAGE
,
and then press
(checkmark).
DATA RECEIVED
alternates with
Ready
The printer received data and is waiting for a
form feed. When the printer receives another
file, the message disappears.
The printer is paused.
If the printer is waiting for a form feed,
press
(checkmark) to continue.
If the printer is paused, press Stop
to
continue.
Event Log Empty
SHOW EVENT LOG
was selected from the
control panel, and the event log is empty.
No action necessary.
Genuine HP supplies installed
A new HP cartridge has been installed. The
printer returns to the Ready
state after
approximately 10 seconds.
No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR
alternates with
Ready
This genuine HP supply was not designed for
this printer and is not supported. The printer
can print with this supply, but print quality
might be affected.
Replace this supply with a genuine HP supply
that is designed for this printer.
Incorrect
The PIN number is incorrect.
Contact the network administrator.
INCORRECT CARTRIDGE
alternates with
For help press
(question mark)
A color cartridge is installed in an incorrect
slot.
Press
for help.
or
See Changing print cartridges
in the Use Guide for more
information.
INCORRECT SUPPLIES
For status press
(checkmark)
Two or more print cartridges are installed in
an incorrect slot.
Press
(checkmark) and then press
(question mark) for help.
or
See Replacing supplies and parts
in the Use Guide for more
information.
INFLATE FAILURE
An error has occurred during a firmware
upgrade.
Reinstall the firmware.
If the problem persists, contact
HP Support.
Initializing
This message appears when the printer is
turned on and begins initialization.
No action necessary.
Initializing permanent storage
This message appears when the printer is
turned on to show that permanent storage is
being initialized.
No action necessary.
INSERT OR CLOSE TRAY XX
A tray is open and the printer is trying to print
from another tray.
Close the tray indicated so that printing can
continue.
INSTALL CARTRIDGE
alternates with
For help press
(question mark)
The cartridge is either not installed or not
correctly installed in the printer.
Press For help press
(question mark) for help.
or
See Changing print cartridges
in the Use Guide for more
information.
INSTALL FUSER
For help press
The fuser is either not installed or not
correctly installed in the printer.
Press
(question mark) for help.
or
Contact HP Customer Support or the authorized HP service provider.
INSTALL SUPPLIES
For status press
(question mark)
Two or more cartridges are missing.
Install the missing cartridges.
Press
(checkmark) and then press (question mark) for help.
or
See Supply replacement guidelines
in the Use Guide for more
information.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
This message alternates with the name of the
storage device. The storage device does not
have enough memory to load the fonts or
other data.
Press
(checkmark) to continue printing without using
the data.
To solve the problem, increase the amount of
memory for the device. Press
(question mark) for more
information.
LOAD TRAY X
alternates with
For help press
(question mark)
Tray X is either empty or configured for a type
and size other than that specified in the job.
No other tray is available.
Press
(question mark) for help.
or
See Configuring trays
in the Use Guide for more information.
LOAD TRAY X
alternates with
To use another tray press
(checkmark)
Tray X is either empty or configured for a type
and size other than that specified in the job.
Press
(question mark) for help.
or
Press
(checkmark) to print from another tray. See
Configuring trays
in the Use Guide for more information.
Loading program X
alternates with
DO NOT POWER OFF
Programs and fonts can be stored on the
printer file system and are loaded into RAM
when the printer is turned on. The number X specifies a sequence number indicating the
current program being loaded.
For the HP Color LaserJet 3000 and 3800
Series printers only.
No action necessary.
MANUALLY FEED
alternates with
For help press
(question mark)
Tray 1 is empty and no other tray is available.
Load media into tray 1, and press
(checkmark) to
continue.
Press
(question mark) for help.
See Configuring trays for more information.
See Configuring trays
in the Use Guide for more information.
MANUALLY FEED
alternates with
To continue press
(checkmark)
Media is in tray 1, but the print job requires a
specific type and size that is not currently
available.
Press
(checkmark) to print from the tray.
or
Press
(question mark) for help.
or
See Configuring trays
in the Use Guide for more information.
MANUALLY FEED
alternates with
To use another tray press
(checkmark)
No media is in tray 1, and a print job requires
a specific type and size that is available in
another tray.
Press
(checkmark) to print from another tray. See
Configuring trays
in the Use Guide for more information.
or
Press
(question mark) for help.
MANUALLY FEED OUTPUT STACK
alternates with
Then press
(checkmark) to print second sides
The first side of a manual 2-sided print job has
been printed and the printer is paused until
for the output stack is reinserted.
Take the printed stack out of the output bin
and reinsert it in tray 1 to print the second side
of the 2-sided print job. Press
(checkmark) to continue.
See Manual 2-sided printing
in the Use Guide for more
information.
MEM TEST FAILURE REPLACE DIMM 1
The memory DIMM has failed.
Install a supported memory DIMM. See
Working with memory
in the Use Guide.
Moving solenoid
alternates with
To exit press STOP key
The printer is testing a solenoid.
No action necessary.
NON HP SUPPLY IN USE
alternates with
Ready
The printer has detected that a non-
HP supply is currently installed but
(checkmark) (override) was pressed.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press
(checkmark)
ORDER CARTRIDGE
alternates with
Ready
The identified print cartridge is nearing the
end of its useful life. The printer is ready and
will print for the estimated number of pages
indicated.
Order the identified print cartridge. Printing
will continue until REPLACE CARTRIDGE
appears.
NOTE:
Estimated pages remaining
is based upon historical page
coverage with this supply.
See Supplies and accessories
in the Use Guide for more
information.
NOTE:
To prevent this message
from appearing, in the SYSTEM
SETUP
menu, set ORDER AT
to
0%.
ORDER SUPPLIES
alternates with
Ready
More than one supply item is low.
Press
(checkmark) to identify which supplies
should be ordered.
Order the supplies. Printing can continue
until REPLACE SUPPLIES
appears.
or
Press
(question mark) for help.
See Supplies and accessories
in the Use Guide for more
information.
PAPER PATH JAM FRONT DOOR
alternates with
For help press
(question mark)
A page is jammed in the paper path.
Open the front door and remove any jammed
media.
Paused
alternates with
To return to Ready press the STOP key
The printer has paused.
Press Stop
to resume printing.
Performing upgrade
A firmware upgrade is in process.
No action necessary. Do not turn off the
printer.
Performing... PAPER PATH TEST
The printer is performing a paper-path test.
No action necessary.
PRINTING STOPPED
To continue press
(checkmark)
This message appears when a Print/Stop test
runs and the time expires.
Press
(checkmark) to continue printing.
Printing... CONFIGURATION
The printer is generating the configuration
page. The printer will return to the Ready
state when the page has printed.
No action necessary.
Printing... DEMO PAGE
The printer is generating the demo page. The
printer will return to the Ready
state when the
page has printed.
No action necessary.
Printing... DIAGNOSTICS PAGE
The printer is generating the diagnostics
page. The printer will return to the Ready
state when the page has printed.
No action necessary.
Printing... EVENT LOG
The printer is generating the event log page.
The printer will return to the Ready
state
when the page has printed.
For the HP Color LaserJet 3000 and 3800
Series printers only.
No action necessary.
Printing... FILE DIRECTORY
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer is generating the mass storage
directory page. The printer will return to the
Ready
state when the page has printed.
No action necessary.
Printing... FONT LIST
The printer is generating either the PCL or PS
personality typeface list. The printer will
return to the Ready
state when the page has
printed.
For the HP Color LaserJet 3000 and 3800
Series printers only.
No action necessary.
Printing... MENU MAP
The printer is generating the printer menu
map. The printer will return to the Ready
state
when the page has printed.
No action necessary.
Printing... PQ troubleshooting
The printer is generating the print quality
troubleshooting pages. The printer will return
to the Ready
state when the pages are
printed.
Follow the instructions on the printed pages.
Printing... REGISTRATION PAGE
The printer is generating the registration
page. The printer will return to the SET
REGISTRATION
menu when the page has
printed.
Follow the instructions on the printed pages.
Printing... RGB SAMPLES
The printer is generating the RGB samples
page. The printer will return to the Ready
state when the page has printed.
No action necessary.
Printing... SUPPLIES STATUS
The printer is generating the supplies status
page. The printer will return to the Ready
state when the page has printed.
No action necessary.
Printing... USAGE PAGE
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer is generating the usage page. The
printer will return to the online Ready
state
when the page has printed.
No action necessary.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completes
During duplex printing, the paper emerges for
a short time before it is pulled back into the
printer.
Do not pick up pages until they come to rest
in the output bin.
Processing...
The printer is currently processing a job but
is not yet picking pages. When the media
begins to move, this message is replaced by
a message that indicates which tray the job is
being printed from.
No action necessary.
Processing... from tray
The printer is actively processing a job from
the designated tray.
No action necessary.
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The RAM disk has failed.
Printing can continue for jobs that do not
require the RAM disk.
To remove this message from the
display, press
(checkmark).
RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory).
Printing can continue.
To remove this message from the
display, press
(checkmark).
If the message reappears, there might be
a problem with the software program.
RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer received a PJL file system
command to store something on the file
system, but the file system is full.
Use HP Web Jetadmin software to delete
files from the RAM disk memory and try
again.
To remove this message from the
display, press
(checkmark)
See HP Web Jetadmin
in the Use Guide for more information.
RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The file system is protected and no new files
can be written to it.
To enable writing to the RAM disk
memory, use HP Web Jetadmin to turn
off write protection.
To remove this message from the
display, press
(checkmark).
See HP Web Jetadmin
in the Use Guide for more information.
RAM DISK X Initializing
alternates with
DO NOT POWER OFF
For the HP Color LaserJet 3000 and 3800
Series printers only.
The new RAM disk installed in slot X is
initializing.
No action necessary.
Receiving upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the printer
returns to Ready
.
REMOVE ALL PRINT CARTRIDGES
alternates with
To exit press STOP key
The printer is performing a component test.
Remove all print cartridges.
After diagnostics are complete, reinstall all
print cartridges.
REMOVE AT LEAST ONE PRINT
CARTRIDGE
alternates with
To exit press STOP key
The printer is performing a disable cartridge
check or component test.
Remove one print cartridge.
After the test is complete, reinstall the print
cartridge.
REPLACE CARTRIDGE
alternates with
For help press
(question mark)
The print cartridge has reached its end of life.
Printing will not continue until the cartridge is
replaced.
Press
(question mark) for help.
See Changing print cartridges
or Replacing
supplies and parts
in the Use Guide for more information.
See Supplies and accessories
in the Use Guide for more
information.
REPLACE CARTRIDGE
alternates with
To continue press
(checkmark)
The print cartridge is nearing the end of its
useful life and the REPLACE SUPPLIES
setting in SYSTEM SETUP
is set to STOP AT
LOW
. To override, press
(checkmark).
Order the print cartridge.
Press
(checkmark) to continue.
or
Press
(question mark) for help.
See Supplies and accessories
iin the Use Guide for more
information.
REPLACE SUPPLIES
alternates with
For status press
(checkmark)
At least two print cartridges are out and need
to be replaced.
Press
(checkmark) to identify which supplies
should be replaced.
Press
(question mark) for help.
See Replacing supplies and parts
in the Use Guide for more
information.
See Supplies and accessories
in the Use Guide for more
information.
REPLACE SUPPLIES
alternates with
To continue press
(checkmark)
More than one supply item is low, and the
REPLACE SUPPLIES
setting in SYSTEM
SETUP
is set to STOP AT LOW
.
Press Menu
and navigate to the
SUPPLIES STATUS
menu in order to
identify which supplies should be
ordered.
Order the supplies.
Press
(checkmark) to continue printing.
See Supplies and accessories
in the Use Guide for more
information.
REPLACE SUPPLIES
Override in use
alternates with
Ready
At least one print cartridge is out, but printing
is continuing. Print-quality problems might
occur.
Press
(checkmark) to identify which supplies
should be ordered.
Order the identified supplies.
See Supplies and accessories
in the Use Guide for more
information.
REPLACE SUPPLIES
Using black only
alternates with
Ready
At least one color print cartridge is out.
Printing can continue, but only the black
cartridge is being used.
Press
(checkmark) to identify which supplies
should be ordered.
Order the identified supplies.
See Supplies and accessories
in the Use Guide for more
information.
Request accepted please wait
The printer has accepted a request to print an
internal page, but the current job must finish
printing before the internal page will print.
No action necessary.
Resend upgrade
The firmware upgrade was not successful.
Attempt the upgrade again.
Restoring factory settings
The printer is restoring factory settings.
No action necessary.
Restoring...
The printer is restoring settings.
No action necessary.
RESTRICTED FROM PRINTING IN COLOR
alternates with
Ready
This message appears only for the HP Color
LaserJet 3000 and 3800 Series printers.
HP Color LaserJet 3000: The printer is set to
print in black only, but the job is in color.
HP Color LaserJet 3800: The message
appears when the printer is set to COLOR IF
ALLOWED
and the user or the software
program are not authorized to print in color.
HP Color LaserJet 3000: Enable color
printing on the SYSTEM SETUP
menu. Set
RESTRICT COLOR USE
to ENABLE
COLOR
.
HP Color LaserJet 3800: Get the network
administrator to set the user or program
permissions that will allow to print in
color.
RFU LOAD ERROR
An error has occurred during a firmware
upgrade.
Reinstall the firmware.
If the problem persists, contact
HP Support.
Rotating motor
alternates with
To exit press STOP key
A component test is in progress; the
component selected is Cartridge
motor
.
Press Stop
to stop this test.
Rotating motor
alternates with
To exit press STOP key
The printer is testing a motor.
Press Stop
to stop this test.
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being sanitized. This
process might take up to an hour. During this
time, no jobs can be printed.
Do not turn off the printer. Wait for the
process to complete.
The printer automatically restarts at the end
of the sanitation process.
Setting saved
A menu selection has been saved.
No action necessary.
SIZE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media size that is
different than the size for which the tray is
configured. Printing can continue from other
trays, but not from this one.
Make sure the media guides are adjusted
correctly.
In the PAPER HANDLING
menu,
configure the tray for the correct size.
Sleep mode on
The printer is in the sleep mode. Any button
press or the receipt of data clears sleep
mode.
No action necessary. The printer
automatically exits sleep mode.
STANDARD TOP BIN FULL
alternates with
Remove all paper from bin
The output bin is full. Printing cannot
continue.
Empty the output bin. Printing resumes
automatically.
Tray X
alternates with
To change size or type press
(checkmark)
The printer is reporting the current
configuration of tray X.
No action necessary.
Press
(undo) to clear the message.
Press
(checkmark) to change the type or size.
See Configuring trays
in the Use Guide for more information.
TRAY XX EMPTY
alternates with
Ready
The tray is empty, but the current print job
does not require this tray.
Fill the tray. The message indicates the type
and size of media for which the tray is
currently configured.
TRAY XX OPEN
For help press
(question mark)
alternates with
Ready
The tray is open, but printing can continue.
Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
Ready
The tray is open or empty, but the current
print job does not require this tray.
Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media type that is
different than the type for which the tray is
configured. Printing can continue from other
trays, but not from this one.
In the PAPER HANDLING
menu, configure
the tray for the correct type.
Unauthorized supply in use
alternates with
Ready
The printer has detected that a non-HP
supply is currently installed and
(checkmark) (override)
was pressed.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
USB ACCESSORY ERROR
HP Color LaserJet 3000 and 3800 Series
printers only.
The printer has detected too much current on
the USB storage accessory.
Turn the printer off.
Remove the USB storage accessory.
Replace the USB storage accessory.
Turn the printer on.
USB Storage initializing
HP Color LaserJet 3000 and 3800 Series
printers only.
The USB storage device is initializing.
No action necessary.
USB Storage not functional
HP Color LaserJet 3000 and 3800 Series
printers only.
The USB storage device is not working.
Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The USB storage device has failed.
Printing can continue for jobs that do not
require the storage device.
To remove this message from the
display, press
(checkmark).
If the message persists, turn the printer
off, remove and re-install the storage
device, and then turn the printer on.
If the message persists, replace the
storage device.
USB STORAGE FILE OPERATION FAILED
alternates with
Ready
To clear press
(checkmark)
For the HP Color LaserJet 3000 and 3800
Series printers only.
The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a nonexistent directory).
Printing can continue.
To remove this message from the
display, press
(checkmark).
If the message reappears, a problem
might exist in the software program.
Printable version
