HP Notebook PCs - "Imminent Hard Disk Failure" Error Message Appears On Black Screen
HP recommends the following resolutions for "Disk Controller Error" error messages that may occur before Windows XP or Windows 2000 is started.
1720 - Imminent Hard Disk Failure
This error may appear when the hard drive detects that it will fail or stop working sometime soon. The error will contain language that resembles the following:
1720 - SMART Hard Drive detects imminent failure.
Your hard disk drive is detecting an imminent failure. To ensure
no data loss, backup contents and replace this hard disk.
Attribute Failed: #10
Backup Data Before Proceeding
Although the notebook may continue to start Windows after displaying the message, HP advises that you immediately backup your personal data from the PC by copying it to a Network Drive, CD, DVD or USB storage device.
After completing the backup, use one of the following methods to resolve the error.
Step 1: Test the Hard Drive
Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
Plug the AC Adapter into the Notebook PC.
Press and hold the Power
button for 5 Seconds
to turn off the PC.
Press and hold the F10
key while you press the Power
button to turn on the PC. Release the F10
key after text is displayed on the screen of the PC.
After the BIOS Setup Utility is displayed, use the Right Arrow key
to select the Tools menu.
Select Hard Drive Self Test
Press the Enter
key to start the test.
The Hard Drive Self Test will provide an Estimated test time
. A Quick
test, a Comprehensive
test, and a SMART
test will execute when the Enter key is pressed.
If any test fails
, contact HP service and support for instructions on how to order a replacement hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not
replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
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NOTE:
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Many PC problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, be sure to restart the PC to see if test repaired the problem you may be experiencing with your PC. |
If all tests pass
, press the power button to restart the PC. The error was most likely a result of a shock to the PC triggering a 1720 - SMART error from the Hard Drive. Since the Notebook PC passed the HP Hard Drive Test, it is safe to use.
Step 2: Schedule a Repair
If the preceeding method does not resolve the error, please contact HP to schedule a repair.
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