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HP Notebook PCs - Inserting a SD Removable Memory Card May Cause Blue Screen Error
Description
Inserting, reading or writing to the SD card may cause the notebook to stop responding and a blue screen may appear.
Solution
To resolve this issue, perform one of the following methods.
|
NOTE:
|
Verify that the sliding lock isn't set to prevent reading, writing, or editing data. Figure 1: Memory Sliding Lock
|
Method 1: Safely remove the SD card
If the notebook stops responding or if a blue screen appears, perform the following steps to safely remove the SD card.
Reboot the notebook PC.
Repeatedly press the F8
key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter
key.
- Remove the SD card by double-clicking the Safely Remove Hardware
icon in the system tray.
Select the appropriate USB mass storage device and click Stop
.
Select the SD card and click OK
.
Remove the SD card.
Reboot the notebook PC.
-
-
Method 2: Verify SD card on another notebook or PC
Insert the SD card in another notebook or PC.
If the card fails to work on another notebook, then replace the card.
If the card works correctly on the other notebook, check the
HP Drivers and Downloads page
for driver and software updates for the notebook with the issue.
Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card.
Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a blue screen appears, use Method 1
to safely remove the SD card. -
Method 4: Use Microsoft System Restore
If the notebook stops responding or a blue screen appears, perform Microsoft System Restore by following the steps below.
Click Start
, Programs (or All Programs)
, Accessories
, and then System Tools
. The Welcome to System Restore window displays.
Select Restore my computer to an earlier time
, and click Next
. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next
.
Click OK
if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next
. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK
. The computer has now been restored to a previous time when it worked correctly.
|
NOTE:
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If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point. |
- A Restoration Complete window should appear. Click OK
.
Method 5: Format the SD card
To format the SD card, perform the following steps.
| CAUTION:
|
This method will result in a possible loss of data on the SD card. |
Safely remove the SD card using Method 1
. Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer
icon on the desktop and select Open
.
Locate the SD card under Devices with Removable Storage
and right-click the SD card.
Select Format
.
Click Start
.
Click OK
to acknowledge the warning message.
- Click OK
to acknowledge the Format Complete
message.
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