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HP Single-Function and Multi-Function Printers - Troubleshooting Memory Cards
Introduction
This document describes memory cards supported by many HP products, and provides troubleshooting procedures to address a 'Card Not Recognized
' error message.
General information about sleep mode for Photosmart printers
A Photosmart product might enter sleep mode while it reads the memory card. The card reader LED light and the display screen might turn off, even though the product is still reading the card. To resolve this issue, press any button on the product control panel to reactivate the display.
When a photo on the memory card displays, it can be selected for editing or printing even if the card reader LED light continues to blink.
Click the plus sign (
) for more information.
Memory card types
CompactFlash memory card (CF card)
Figure 1: CompactFlash card front view
Image: CompactFlash memory card About CompactFlash cards
CompactFlash cards contain both memory chips and a controller. CompactFlash cards come in Type I (original) and Type II (thicker). Products that include a CompactFlash card reader slot support both types of cards.
If you have trouble using your CompactFlash card, try a different brand or an older card version.
MultiMedia Card (MMC)
Figure 2: MultiMedia Card front view
Image: MultiMedia Card Secure Digital cards (SD)
About SD cards
There are new SD, mini SD, and micro SD card formats on the market with the SDHC or SDXC logo. These formats might not be compatible with your HP product.
There are some SD cards on the market that do not fully comply with SD card specifications.
If you have trouble using your SD card, try a different brand or an older card version.
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NOTE:
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One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site. |
SmartMedia card (SM)
Figure 4: SmartMedia card front view
Image: SmartMedia card About SM cards
SM cards are physically smaller than a box of matches and thinner than a credit card. They have no controller. The memory is laminated on a plastic card.
Certain HP products only support the 3 or 3.3-volt SM card, and do not support the older 5-volt version.
Memory Stick
| Memory Stick
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Memory Stick MagicGate
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Memory Stick PRO
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Image: Memory Stick |
Image: Memory Stick MagicGate |
Image: Memory Stick PRO |
| Memory Stick DUO (with adapter)
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Image: Memory Stick DUO |
NOTE:
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The DUO must be used with the Sony-supplied adapter. |
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Image: Image of Memory Stick DUOadapter |
About Memory Sticks
Sony originally introduced the Memory Stick as a flash memory product. Several manufacturers now produce Memory Sticks.
Your product might not support some newer Memory Stick versions that use content protection features and memory chip organization.
If you have trouble using your Memory Stick, try a different brand or an older card version.
xD-Picture card (xD card)
Figure 5: xD-Picture card front view
Image: xD-Picture card About xD-Picture cards
The card can read and write data faster than other storage media, and is more economical with battery power.
Some digital cameras can enable a special formatting feature on cards made by the same company as the camera, and those cards might not be supported by your HP product. If you have trouble using your xD card, try a different brand so that the feature is disabled.
Some HP products might not support 512 MB and larger cards, unless the card is used with a special adapter in the CompactFlash card slot. The product warranty does not include support for these adapters. Please contact the adapter manufacturer for support issues.
Microdrive
Figure 6: Microdrive front view
Image: Microdrive Troubleshooting memory cards
Use the following sections to troubleshoot memory card issues.
General troubleshooting
Some products can print still frames from a motion video file on a memory card. Potential issues with proprietary changes to standard file formats can also exist with reading these types of files. Existing HP products can read the QuickTime format used by Nikon CoolPix SQ cameras.
Newer file and card formats might appear to function with a supported memory card type, but they do not work in some older products. If multiple cards of the same type and version do not work, try the card in another product of the same model, or in a product from the same model year.
If this is not possible, format the card in the camera, and then take pictures using a variety of camera settings. If the product can read some pictures but not others, the camera is using proprietary changes to a file format with some settings that the product cannot read. Determine what feature the camera uses that causes these changes and avoid using it if your task requires printing directly from the card. If the camera feature must be used, transfer the pictures to a computer, and then print the picture from the computer.
Generally, HP products support JPG Baseline, including EXIF extensions and most TIFF file formats. RAW is currently not supported. Check the camera documentation to determine if it is used for the highest image quality settings. If it is, change the camera to a different setting.
If the product still cannot read any pictures on the memory card, make sure that the card was formatted in the camera using the camera's formatting feature. Using Microsoft Windows to format a memory card can create a format that is unrecognizable by the HP product, and even the digital camera. If the product still cannot read the card, try an older or smaller capacity version of that card type.
Memory cards larger than 1 GB can be formatted by newer digital cameras to the new FAT32 card format. If the product cannot read a card this large, contact the camera manufacturer to determine if the camera can format the card to the older FAT standard instead. If the product can read the card this way, then the FAT32 format might not be compatible with that product model.
CompactFlash and Microdrive memory card troubleshooting
If a 'Card Not Recognized
' error message displays when you insert a CompactFlash card or a Microdrive card in the card slot, follow these steps in the order presented to resolve the issue.
Step one: Make sure that the product supports the file format
Make sure that your HP product supports the format of the file that you are trying to print.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step two: Inspect the card and the contacts
Press the Power button or Power switch to turn off the product.
Remove the card from the memory card slot.
Examine the card
Are there any visible heat discolorations, cracks, or nicks on the card?
Are there any contacts or pins missing from the card?
Are there any deep scratches in the card contacts?
If you answered yes
to any of these questions, the memory card might be permanently damaged. Replace your memory card, or skip to the step to contact the card manufacturer.
If you answered no
to all of these questions, continue to the next step.
Step three: Inspect the card socket
Press the Power button or Power switch to turn off the product.
Remove the card from the memory card slot.
Make sure that the card socket does not have any bent or missing pins. There should be two straight rows of 25 pins in each row that appear as small, shiny dots.
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NOTE:
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The way the card socket actually looks varies depending on the type of card you have, but the pin scenarios in this image are the same. |
Figure 7: Card socket pin scenarios
1 - Pin in its right place
2 - Missing pin
3 - Bent pin
Image: Card socket pin scenarios |
NOTE:
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You might need to use a flashlight and magnifying glass to determine if there is a missing or bent pin. |
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step four: Reformat the memory card
Transfer any images from the memory card to your computer.
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NOTE:
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Transfer the images before proceeding with the next step to avoid losing any data. |
Insert the memory card into your camera or another device, and then format it according to the device formatting instructions.
Reinsert the memory card into your HP product.
If the display continues to show the 'Card Not Recognized'
error message, try using another memory card.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step five: Contact the memory card manufacturer
If you determined that the memory card is functional and compatible with your HP product, contact the memory card manufacturer for additional troubleshooting steps.
Memory Stick, MultiMedia card, SD, SmartMedia, and xD-Picture card troubleshooting
If a 'Card Not Recognized
' error message displays when you insert a Memory Stick, MultiMedia card, SD card, SmartMedia card, or a xD-Picture card in the card slot, follow these steps in the order presented to resolve the issue.
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NOTE:
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If your card has a small switch on the side, make sure that the switch is in the unlocked
position. |
Step one: Make sure that the product supports the file format
Make sure that your HP product supports the format of the file that you are trying to print.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step two: Inspect the card and the contacts
Press the Power button or Power switch to turn off the product.
Remove the card from the memory card slot.
Examine the card:
Are there any visible heat discolorations, cracks, or nicks on the card?
Are there any contacts missing from the end of the card?
Are there any deep scratches in the card contacts?
If you answered yes
to any of these questions, the memory card might be permanently damaged. Replace your memory card, or skip to the step to contact the card manufacturer.
If you answered no
to all of these questions, continue to the next step.
Step three: Try to use the memory card in a digital camera
Transfer any images from the memory card to your computer.
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NOTE:
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Transfer the images before proceeding with the next step to avoid losing any data. |
Insert the memory card into your digital camera, and then take a picture.
Review the picture:
If the image is corrupted, or an error such as 'Unsupported Image File
' displays, the memory card might be permanently damaged. Replace your memory card or skip to the step to contact the memory card manufacturer.
If the image displays correctly, and no error message displays, reinsert the card into your HP product.
If the product continues to display the 'Card Not Recognized'
error message, try to use another memory card.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step four: Contact the memory card manufacturer
If you determined that the memory card is functional and compatible with your HP product, contact the memory card manufacturer for additional troubleshooting steps.
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Printable version
