Compaq Presario 1247 Notebook PC - Product Specifications

QuickSpecs

Compaq Presario 1247 notebook PC

Compaq Presario 1200 series notebook PC

October 1999

Model

COMPAQ PRESARIO 1247

Compaq P/N - 146662-003

UPC - 743172942296

Standard features
Dimensions & Weights (H x W x D)	Unit: 1.97 inches x 12.2 inches x 10.08 inches (7.3 lbs.) Package: 13.75 inches x 19.38 inches x 7.75 inches (13.3 lbs.)
Processor	400 MHz AMD-K6(r)-2 processor with 3DNow! technology
Display	12.1 inch HPA display
Cache	512 KB L2 Pipeline Burst Cache
Memory	Either 32 or 64 MB of 100-MHz synchronous dynamic RAM (SDRAM), upgradable to either 160 MB (with 32 MB installed) or 192 MB (with 64 MB installed)
Integrated hard drive	4.3 GB ² hard drive
Integrated CD-ROM drive	24X Max ² CD-ROM drive ³
Integrated modem	56K ITU V.90 modem ⁴
Integrated diskette drive	3.5 inch, 1.44 MB diskette drive
Compaq Internet Zone	One-touch access to your favorite Web activities • Instant Internet - Instant access to news and information • Instant Search - Your direct link to AltaVista for easy online exploring • Instant E-mail - Quick, one-touch access for sending and receiving E-mail • Retail Central - An instant connection to your favorite computer store and variety of leading retailers • My Presario - Your instant connection to computer for product information, helpful hints, performance updates and more (F1 key) • Online Marketplace - Better ideas for the most satisfying shopping experience (F2 Key) • Easy Scroll - lets you quickly scroll up or down pages
More choices for online access	Compare your choices and select the right one for you: - Free internet access ¹ with the purchase of a Compaq Presario internet PC - 150 hour free trial from Compaq.net ⁶ - Reliable, national coverage with local dial-up numbers across the country - Pricing for unlimited access starting at just $11.99 per month ⁷ with no startup fee -100 hour free trial from AOL ⁶ - Free unlimited Internet access from NetZero ¹ paid for by advertisers
Easy access buttons	• User-programmable function keys • Digital volume control • Audio CD Player control function keys (Play/Pause, Stop, Previous Track, Next Track)
Graphics	Trident Cyberblade 3D graphics with 4 MB dedicated for video memory • High-performance 3D graphics • Maximum internal resolution of up to 800 x 600 x 16M; with external monitor - 1280 x 1024 non-interlaced • 24-bit color provides up to 16M brilliant colors
Compaq audio	JBL Pro Audio System with Bass Reflex - High-power, low-distortion amplifiers for high-fidelity sound - Ported bass reflex enclosures increase low-end frequency response
Compaq multimedia	• MPEG full-motion video playback • Audio CD player • Video player (AVI, MPEG and others)
Keyboard/Touchpad	• Full-size keys and separate cursor control keys (88 keys) • 101-key compatible • Windows operating system keys • Touchpad pointing device • SoftTouch palm rests provide a more comfortable feel when typing
LED status display	Icons displayed for easy reference on key operating information: • Power • AC Power Status • Num Lock • Battery Charging • Cap Lock • Scroll Lock • Low Battery
Security features	• Power-on password • Reinforced security slot accepts third-party security lock devices
Battery/Power supply	• High-capacity NiMH battery delivers extended battery life • Smart battery technology provides accurate, instantaneous battery status
Power conservation	Hibernation and Sleep
Expansion Slots	One Type II PC Card slot with support for 32-bit CardBus
I/O Interfaces	• One USB connector • Serial RS-232 compatible, DB9 connector (16550) • Parallel SPP/ECP standard interface (DB25 connector) • Mouse or keyboard port - PS2 style • RJ-11 modem jack • Two audio ports (headphone/speaker-out and microphone-in) • External monitor port
Compatibility	• Plug-and-Play • Ethernet Network • Year 2000 (Y2K) Hardware Compliant ⁶ - This product was developed for compliance with the Compaq Year 2000 Readiness Program.
Software	Preinstalled Software McAfee Virus Scan Microsoft Money 99 Microsoft Windows 98 Second Edition Microsoft Works 4.5 RingCentral Fax Internet/Online America Online Compaq.NET Microsoft Internet Explorer NetZero
Compaq Extra Mile Assistance	• Covered by Compaq 1-year U.S. Limited Warranty ⁵ : 1 year parts and labor • Compaq Express Service for pick-up, repair and return of the notebook • Technical support: 24 hours a day, 7 days a week
Compaq Extra Mile Maintenance	Compaq Service Connection provides free automated software updates via the Web
Compaq Extra Mile Solutions	• SystemSave for easy information backup • Selective QuickRestore

Options
32 MB SyncDRAM DIMM	293821-002
64 MB SyncDRAM DIMM	293822-002
128 MB SyncDRAM DIMM	401040-B21
High-Capacity NiMH battery	388645-B21
High-Capacity Lion battery	388644-B21
AC adapter	298238-001

1 Requires sharing subscriber profile information and viewing targeted ads. Other terms and conditions apply. See NetZero User Agreement. 2 For hard drives, GB=billion bytes. 3 24X Max CD-ROM drive data transfer rates may vary from 1500 to 3600 Kbps. 4 ITU V.90 modems are designed only to allow faster downloads from K56flex or V.90 compliant digital sources. Maximum achievable download transmission rates are currently unknown, may not reach 56 Kbps, and will vary with line conditions. 5 Certain restrictions and exclusions apply. For warranty details, consult the Compaq Customer Support Center at 1-800-345-1518, U.S. 6 With activation of 150 hour free trial of Compaq.NET or 100 hour free trial of America Online, the free hours must be used within 30 days from initial sign-up. Internet access does not include local telephone company charges, if any, or applicable taxes. Any long distance charges incurred will be the responsibility of the customer. Please make sure your access number is local. A valid credit card is required in order to initiate the service. Other conditions apply. 7 Compaq.NET offers unlimited Internet access starting at $11.99/month based on pre-paid 12-month service agreement. See User Agreement for additional terms and conditions. 8 System tested using NSTL YMARK2000 hardware test. Non-compliant third-party software/hardware products may affect rollover results. For more details, see: http://www.compaq.com/year2000. All hardware and software specifications subject to change without notice. Compaq, Presario and the Compaq logo are registered in the U.S. Patent and Trademark Office. AMD and AMD-K6 are registered trademarks and 3DNow! is a trademark of Advanced Micro Devices, Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation. America Online is a registered trademark of America Online, Inc. NetZero is a trademark of NetZero, Inc. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. 1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A.

1247 Audio

Mobile JBL Pro Audio System

Technology description:

The notebook computer's JBL Pro Audio system is composed of a set of components carefully selected to maximize the performance and enjoyment of the system. The system is composed of high performance audio transducers mounted in bass reflex (ported) enclosures driven by a high power, low distortion amplifier and a 10 stage electronic equalizer on the 1200 Series and a 6-stage electronic equalizer 1900 Series.

JBL Pro Audio includes:

- Best in class stereo sound

- Long Throw woofers with neodymium magnets (1200 series only)

- Dual Coned speakers with neodymium magnets (1900 series only)

- Bass Reflex enclosures

- Low distortion amplifiers

- 10 Stage fixed EQ (1200 series only)

- 6 Stage fixed EQ (1900 series only)

The core of the Premium audio system is it is two long throw woofers with neodymium magnets mounted in bass reflex enclosures. Neodymium is a rare earth magnet material that provides significantly higher magnetic energy than conventional magnets, the benefit is significantly higher SPL (sound pressure levels) or the ability to play significantly louder than comparable speakers using traditional magnet materials.

Applicable for the 1200 Series, high-end stereo engineers know the best system for delivering booming bass in limited space is to utilize a bass reflex or ported enclosure in their design. The extended low frequency response of the Presario notebooks is due in large part to the bass reflex enclosure. The enclosure extends the low frequency response by acting as a second speaker operating at a frequency called the port resonance. It is simple enough, long throw woofers with rare earth magnets mounted in a ported enclosure means lots of low bass and at high sound levels in a small package.

Positioning:

Compaq has partnered with Harman International, the worldwide audio leader, to provide an exclusive combination of Compaq multimedia and JBL Pro Audio Speakers. This joint development effort has achieved "Best in Class" PC audio and will offer outstanding audio performance currently unmatched in the PC marketplace.

Compaq Differentiation/Value Add:

The Compaq/JBL partnership

In a powerfully synergistic combination of resources, Compaq and Harman collaborated on the design of the audio systems in the Presario line, in order to develop the best multimedia sound products. By working together at the system level - mechanical, acoustical, electrical, and industrial design - it was possible to address solutions in ways that would otherwise been impossible. Many of the compromises inherent in other multimedia sound products were eliminated. Because all variables were known, the Harmon product development team was able to focus their attention on the details of truly integrated designs that technically exploit the full potential of computer sound.

JBL Signature Sound

Recording engineers, sound editors and musicians rely upon the accuracy and consistency of JBL products. That's why JBL speakers have been the choice of professionals for years. This legacy of accuracy in sound reproduction is called Signature Sound because JBL speakers are absolutely true to the artist's signature as expressed in the original performance. In an industry where companies, brands, and products come and go JBL Signature Sound is the one that has endured.

User Benefits:

Power amplifier

These low distortion, high power amps generate performance specifications that today's high performance CDs require for optimum listening pleasure.

10 and 6 Stage Electronic EQ

The audio system composed of transducers, enclosures and amplifier are tuned for optimum listening and minimization of room acoustical side effects with a 10 stage electronic equalizer for the 1200 Series and 6 stage equalization on the 1900 Series. The EQ maximizes frequency bandwidth and eliminates the need to compromise performance due to mechanical or acoustical system constraints. The result is a high quality, natural listening experience that rivals many personal audio products.

1247 Battery

Specifications

Battery pack
	Lithium Ion (Li ion)	Nickel Metal Hydride (NiMH)
Dimensions Height Length Width	.8 in (20.3 mm) 5.7 in (145 mm) 3.1 in (78.7 mm)	.8 in (20.3 mm) 5.7 in (145 mm) 3.1 in (78.7 mm)
Weight	0.90 lb (408.2 g)	1.01 lb (458.1 g)
Battery Pack Operating Time	3:00 hr
Energy Voltage Amp-hour capacity Watt-hour capacity	14.8 V 3.0 Ah 44.4 Wh	9.6 V 4.5 Ah 43.2 Wh
Environmental Requirements Operating Temperature Non-operating Temperature Charging Temperature	32 F to 113 F (0 to 45 C) -4 F to 140 F (-20 to 60 C) 40 F to 113 F (5 C to 45 C)	32 F to 113 F (0 to 45 C) -4 F to 140 F (-20 to 60 C) 40 F to 113 F (5 C to 45 C)

Technology Description:

The Presario 1200 and 1900 Series portable computers come with state of the art battery technologies. Depending on the model, it will include either a High Capacity Nickel Metal Hydride (NiMH) or a High Capacity Lithium Ion (Lion) battery.

Smart Technology:

The Smart battery technology allows for a more accurate battery life. The Smart battery pack also has a charge indicators in 25% increments that informs the user how much battery charge is left in the battery. The Smart battery that comes with the Presario 1200 Series portable computer has the charge indicator on the battery itself that will show how much battery charge is left, in increments of 25% (not for 1900 Series batteries).

High Capacity NiMH and LiIon

Standard NiMH batteries have capacities of 36.5 watt hours versus the High Capacity NiMH battery's 43 watt hours. The High Capacity LiIon battery has even more capacity and is lighter than NiMH battery. Watt hours are calculated as follows:

Watt Hour = 1 watt of power for one hour

The High Capacity Batteries provides better battery life at lower cost versus standard batteries. They also have better ability for controlled charging, discharging, and status life. *

High Capacity NiMH batteries, like the High Capacity LiIon batteries, DO NOT have a "memory effect".

It is recommended that both NiMH and LiIon batteries be fully discharged and then fully recharged periodically for better battery life.

*Actual battery performance will vary depending on the computers Power Management settings, system components, options, applications used, AND OPERATING ENVIRONMENT.

Positioning:

The Presario 1200 and 1900 Series notebooks come with the latest battery technology which provide each user with great performance.

Key Messages/Supporting Features:

Enhanced Smart NiMH:

Provides more battery life over standard NiMH batteries

Enhanced Smart LiIon:

Provides exceptional performance and lighter weight from a notebook battery

Compaq Differentiation/Value Add:

Compaq Presario notebook batteries use the latest battery technologies, which provide long life, performance, and value to the consumer

User Benefits:

• Smart technology provides instantaneous battery charge information

• Enhanced batteries provide greater than 18% higher capacity than previous generation batteries.

• LiIon batteries are lighter than NiMH batteries

Battery Pack Operating Time

This appendix covers the following information concerning battery pack operating time:

Increase battery pack operating time
Conditioning a battery pack
Disposal of a used battery pack

Increasing Battery Pack Operating Time

Battery pack operating time differs depending on several variables. To avoid unnecessary replacement, consider the following variables when determining how long a charged battery pack should last:

Power management settings
Hardware configuration
Software applications
Installed options
Display brightness
Hard drive usage
Changes in operating temperature
Type and number of installed PC Cards

NOTE:

The power consumption requirements for PC Cards vary widely. Some cards drain the battery pack very rapidly.

Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack.

Minimizing the Energy Required

To minimize the energy required by the computer, follow these steps :

1. Set the power conservation levels in the Power Management utility to Maximum .

2. Customize the timeout value to work more efficiently with the applications. The amount of battery life depends on the values selected.

Maximizing the Energy Stored

To maximize the energy stored in the battery pack, follow these guidelines:

Condition the battery pack at least every 30 days to improve overall battery performance.
Keep a battery pack in the computer when using it with AC power to supply the battery pack with a constant trickle charge.
Store the battery pack in a cool, dry place when not in use.

Conditioning a Battery Pack

CAUTION: To avoid a loss of data, ensure that all data is saved before discharging a battery pack.

To condition a battery pack, complete the following steps:

1. Plug in the AC adapter and allow the battery to charge until the LED light on the display stops blinking. Your battery gauge may read 100 percent for a period of time before LED light on the display stops blinking. Do not unplug the AC adapter until the arrow disappears.

2. Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off. Do not plug in the AC adapter during this process or you will need to restart with Step No. 1. You may use the computer while the battery is draining.

3. Your battery is re- conditioned.

4. Plug in the AC adapter and begin using the computer.

The table below shows the approximate battery pack charge times.

Approximate Battery Charge Time
Computer	On Line	Off Line
NiMH Battery Pack	4.0 hours premature termination	2:00 hrs
Li ion Battery Pack	4.5 hours premature termination	2:50 hrs

Disposal of a Used Battery Pack

In the interest of safeguarding our environment. Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium ion (Li ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, or local regulations.

CAUTION: Never attempt to open or service a battery pack. Opening a battery pack not only damages the pack and makes it unusable, but also expose potentially harmful battery components.

Removal/Replacement

To remove the battery pack, complete the following steps:

1. Slide the battery pack compartment door down and remove it from the battery pack.

2. Pull forward on the 1 battery pack tab and 1 remove the battery pack from the chassis.

To replace the battery pack, reverse the previous procedures.

Presario 1247

1247 CD-ROM Drive

Specifications| Removal/Replacement

Specifications

24x CD Drive
Dimensions	128 x 12.7 x 129 mm
Weight	0.5 lbs
Rotational Speed	5120 rpm
Typical Transfer Rate Sustained Data Transfer Rate	3600 KB/s 150 KB/s 16.66 MB/sec
Access Time Average Random Access Time	110 ms
Spin Up time	2.7 s
Data Buffer Capacity	128 KB

Removal/Replacement

To remove the CD drive, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the palmrest cover with touch pad.

3. Remove the heatspreader.

4. Remove the keyboard.

5. Remove two screws located at the back CD drive.

6. Remove the two screws on bottom of unit which secure the CD bracket to the system board.

1247 Controls and Views

FRONT| LEFT| RIGHT| BOTTOM| REAR CONNECTORS

FRONT

1. Display

2. Power Button

3. Keyboard

4.TouchPad

5. Speakers & Ports

6. Palmrest

7. (L) TouchPad Button

8. (R) TouchPad Button

9. Instant Internet Access Button

10. Instant Search Button

11. Scroll up/down Button

12.Instant E-Commerce Button (or favorite Web site)

13. Instant E-mail

14. Power Light

15. Battery Charge Light

16. AC Adapter Light

17. Headphone Jack

18. Volume Down Button

19. Volume Up Button

20. Microphone Jack

21. Number Lock Light

22. Cap Lock Light

23. Scroll Lock Light

LEFT SIDE

1. PC Card Eject Lever

2. PC Card Slot

3. Diskette Drive Slot

4. Diskette Eject Button

RIGHT SIDE

1. Battery Compartment.

2. CD Drive.

3. CD Drive Eject Button.

BOTTOM

1. Upgradeable memory compartment.

2. Rubber feet.

REAR CONNECTORS

1. AC Adapter

2. Universal Serial Bus

3. Security Slot

4. Serial Port

5. External Monitor Port

6. Parallel Printer Port

7. Keyboard/Mouse Port

8. Modem Jack

1247 Disk Drive
Specifications\| Removal/Replacement

Specifications

Diskette Drive
Capacity per Diskette (High/Low)	1,474 KB / 738 KB
Diskette Size	2HD / 2DD
Number of LED Indicators (Read/Write)	NONE
Number of Drives Supported	ONE
Drive Rotation (rpm)	300
Transfer Rate (Kbps)	500 / 250
Bytes per Sector	512
Sectors per Track (High/Low)	18 / 9
Tracks per Disk (High/Low)	160
Access Times: Track-to-Track (ms) Average (ms) Setting Time (ms) Latency Average (ms)	3 94 15 (Max) 100
Cylinders (High/Low)	80
Number of Read/Write Heads	2

Removal/Replacement

To remove the diskette drive, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the palmrest cover with touch pad.

3. Remove the heatspreader.

4. Remove the keyboard.

5. Remove the hard drive.

5. Remove the display panel assembly.

6. Remove the Upper CPU cover.

7. Remove battery charger board.

8. Remove the screw from the diskette drive and lift up the diskette drive.

NOTE:

Ensure the diskette drive eject lever is properly inserted in the chassis slot, when replacing the diskette drive.

9. Disconnect the diskette drive data cable from the system board.

To replace the diskette drive, reverse the previous procedures.

1247 Display

Specifications| Technology Description| Removal/Replacement

Specifications

12.1" (Diagonal) HPA Display
	U.S.	Metric
Active Area Height Width	9.56" 7.17"	245 mm 183.8 mm
Overall Dimensions Width Height Depth	7.9" 10.7" .31"	202.5 mm 275.0 mm 8.0 mm
Weight	18.2 oz.	520 g
Contrast Ratio	40:1	40:1
Brightness	70 nits. Avg.	70 nits. Avg.
Total Power Consumption	4.0 - 4.5 W (max)	4.0 - 4.5 W (max)

High Performance Addressing Displays (HPA)

Technology Description:

High Performance Addressing displays (HPA) usher in a whole new era in notebook display technology. Due to its major technological breakthroughs, consumers will enjoy exceptional display quality for a fraction of the cost of expensive Active Matrix displays (TFT). All types of applications will look better and users will be able to make more compelling multimedia presentations, with more vibrant color and clarity than notebooks with older display technology.

The advances used by HPA display produce crisper, brighter images that are comparable to Active Matrix TFT displays. The HPA displays have superb contrast ratios of approximately 40:1 and response times of 150ms or better. The combination of better response time, high contrast ratios, and low cost provides for an excellent TFT alternative. Resolutions up to 800x600 (SVGA) are supported in all notebook configurations. HPA technology uses a combination of several factors to improve display performance. The cell gap (which holds the liquid crystal material) is narrower and has lower viscosity liquid. This results in a material that responds faster to changing data. In addition, a special modulation technique is used to regulate the voltage applied to pixels on the screen depending on their location. This minimizes shadowing. Finally, a higher refresh rate is applied to increase contrast. Added together these entire elements act to dramatically improve contrast ratio, image clarity, shadowing and response time.

Positioning:

Multimedia performance, full motion video and animation come to life with exceptional clarity comparable only to TFT Active Matrix displays.

Key Messages and Supporting Features:

Brighter Display:

The HPA displays graphics brighter than previous Compaq High Contrast displays. (Approximately 75 nits)

Faster Response:

HPA displays close the gap on TFT Active Matrix displays with response times of 150ms or less. Compared to response times of 100ms - 50ms with TFT displays.

Compaq Differentiation/Value Add:

HPA displays provide the consumer with a more cost-effective alternative to TFT Active Matrix displays, without sacrificing performance and display quality.

Removal/Replacement

To remove the display panel assembly, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the palmrest cover with touch pad.

3. Remove the heatspreader.

4. Remove the keyboard.

5. Remove the modem.

6. Pull up the hinge covers and lift the covers off the chassis.

IMPORTANT:

Carefully remove the display panel assembly hinge covers.

7. Disconnect the flex cable attached to the display panel assembly from the ZIF connector on the system board.

8. Disconnect the backlight cable attached to the display panel assembly from the connector on the system board.

9. Support the back of the display panel assembly and remove two screws from each of the display panel hinges.

10. Gently pull the flex cable attached to the display panel assembly through the slot on the Upper CPU cover and remove the display panel assembly with flex and backlight cable attached.

To replace the display panel assembly, reverse the previous procedures.

NOTE:

When removing the display panel assembly, observe the display panel assembly flex cable routing and position.

1247 Hard Drive

Specifications| Removal/Replacement

Specifications

Hard Drives
	4.3-GB	4.8-GB
Capacity Per Drive	4.3-GB	4.3-GB
Drive Type	2.5"	2.5"
Logical Configuration Cylinders Heads Sectors per track Bytes per sector	8647 6 240-250 512	11648 4 330 (max.) 512
Seek Times (Typical, Including settling in ms) Single Track Average Maximum Full Stroke	2.5 ms --- 12 ---	2.5 ms 5.5 max (read) 6.5 max (write) 16 max (read) 17 max (write) 30 max (read) 31 max (write)
Transfer Rate At interface	33.3 MB/s	33.3 MB/s
Sector Interleave	1:1	1:1
Buffer Size	512 KB	512 KB

Removal/Replacement

To remove the hard drive, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the palmrest cover with touch pad.

3. Remove the keyboard.

4. Remove two screws from the hard drive mounting bracket and lift up the hard drive.

5. Disconnect the hard drive data cable from the hard drive and remove from the chassis.

To remove the hard drive mounting bracket, complete the following steps.

Remove four screws from the hard drive mounting bracket.

To replace the hard drive and hard drive mounting bracket, reverse the previous procedures.

1247 Internet Solutions

Technology Description:

In its quest to provide users with the best Internet experience, Compaq has concentrated on every aspect of the Internet experience.

To ensure high speed, simplify access and connection, Compaq created the Compaq Easy Access Internet Buttons .

To allow users to truly enjoy a free Internet trial, Compaq provides 50-free hours* of Internet access and email service .

To provide users with the most engaging Internet experience, each Compaq desktop includes a 56K Modem and a 10 Mbps Ethernet port which enable quicker downloads and access to higher bandwidth content including streaming audio and video. Compaq portables include 56K Modems and offer Ethernet support via PCMCIA/cardbus.

To help users access the information they need when they need it, Compaq has included the Compaq-customized Microsoft Internet Explorer 4.0 .

Key Supporting Features:

High Speed Access to the Internet means that Web sites Load Faster

Spend less time waiting and more time surfing
Presario Home Connections High Speed Internet Access
56K Modem
Cable Modem Ready 10 Mbps Ethernet Port
Portables offer Ethernet support via PCMCIA/cardbus

The simplest way of getting connected to the Internet

Compaq Easy Access Internet Keyboard (desktops) and Compaq Easy Access Internet Keys/Buttons (portables)
150 FREE hours*, trial of Compaq's Easy Internet Access service
More reliable connections with fewer busy signals

Personalized and Local Internet delivered every day

Get your own local weather, sports scores, stock quotes, up-to-the-minute news, web events, search, and more
Show off your creativity with two FREE Megs of personal web space**
Quick on-line access to help and information about your Compaq Presario

*50 free hours of Internet access is offered when Easy Internet Access is chosen from Compaq Internet Setup. The 50 free hours must be used within 30-days from initial sign-up. A valid credit card is required in order to initiate the service.

**Two FREE megabytes of personal web space becomes available when the customer becomes a paid-up account holder.

User Benefits:

Instant Access!

Connecting to the Internet is a snap with Compaq's Easy Internet Access . In addition, the Easy Access Internet Buttons make it easier for users to perform their most frequent Internet activities such as Email, Internet search, and secure online shopping.

50 hours of FREE Internet access

Compaq offers users who live in the U.S., Canada, or Puerto Rico, 50 hours of FREE Internet access. New Presario owners receive a free trial of the Internet and email when they choose Compaq Easy Internet Access. In addition, users who purchase an eligible Compaq Presario desktop computer (5190) are qualified to receive a $100 Cash Back Rebate (see rebate coupon for details).

Complete Integration with Microsoft Internet Explorer 4.0!

Compaq understands the opportunities provided by Microsoft Internet Explorer 4, and provides users with a seamlessly integrated Internet experience. Users who choose Compaq's implementation of Active Desktop are rewarded with quick access to helpful information on their Presario, as well as the ability to add desktop components that provide real-time customized information on anything from stocks, to news, to sports and entertainment.

The Fastest Connection!

All Compaq Presarios released in the U.S. come standard with 56K modems that provide users with the fastest possible Internet connection using standard phone lines. For those who think that 56K isn't fast enough, the 5100 and 5600 Series Presario desktops are cable modem ready and equipped with a 10 Mbps Ethernet port. Faster access times mean that users spend more time surfing the web than they spend waiting for the next page to load.

Market Research Findings:

The Internet has become a primary reason for the purchase of a new PC. As such, Compaq has paid particular attention to easily getting users online, and to providing quick access to the Internet activities Presario owners do most.

Because Email is the number one activity people use on the Internet, Compaq created the Instant Email button that connects users to their email application with a click of the button.

A frequent complaint from users is that once they get on the Internet, they have trouble finding the information they need. For this, Compaq offers two solutions. First, users can quickly and easily search the Internet by pressing the Instant Search button (desktops only). Second, the Instant Internet button takes users to a personalized page where users can browse current news headlines, read up on their favorite sports teams, check out the local weather, and more.

*With activation of 50-hour free trial of Compaq Easy Internet Access from Compaq Internet Setup, the 50 free hours must be used within 30 days from initial sign-up. A valid credit card is required in order to initiate the service. Offer expires 9/30/99.

Best Demonstration to show off Technology:

An Internet connection is required to demonstrate the full benefit of Compaq's Internet solution. With a live Internet connection it is possible to demonstrate the value of Active Desktop and Active Desktop components. The following instructions allow you to place the Compaq Weather Window on the desktop. The Weather Window gives you a scrolling weather report along with an animated depiction of your local weather conditions (U.S. only).

Instructions for loading the Compaq Weather Window

1. Enable Active Desktop by right clicking on your desktop and clicking on "View As Web Page." Active Desktop is enabled when "View As Web Page" has a check mark (P ) next to it.

2. Mouse over the arrow that appears on the top center of your screen (above the red Compaq cartoon TV). A drop down menu will appear.

3. After the menu drops down, click on 'Customize My Desktop.'

4. Scroll down the screen until you see the 'Weather Window.'

5. Click the "Add to Active Desktop" button that appears to the right of the 'Weather Window.'

6. When asked if you "want to add a desktop item to your active desktop" click 'yes.'

7. Click 'OK.' The Weather Window will then be downloaded and added to your active desktop.

8. Enter your zip code and click 'submit' (the zip code can always be changed by clicking setup in the lower left corner of the Weather Window.

9. Enjoy!

Mobile Easy Access/Internet Keys

Technology Description:

Compaq Presario has led the PC industry in providing the customer easy access to frequently used multimedia functions such as CD player and volume controls. This "touch of a finger" control has been provided through the Easy Access Buttons designed into the top of the system bezel.

Positioning:

The Easy Access buttons and Internet Hot Keys are integrated into the notebook to optimize ease-of-use for the Internet and multimedia.

Key Supporting Features:

Internet Button/Hot Keys:

Access the Internet with the touch of a button or through the F1 function key. Hit the F2 key and you are launching your e-mail-it's that easy.

Compaq Internet Zone with Easy Scroll

Technology Description:

In its quest to provide users with the best Internet experience, Compaq has concentrated on every aspect of the Internet. The Compaq Internet Zone is comprised of five unique buttons designed to provide the most intuitive, easy to use Internet experience. Four of the buttons are preprogrammed to enable one-touch access to useful information on the web or launch applications:

Instant Internet:

Instant Internet provides one-step access to a user's daily starting point on the Internet. With the GTE.net as the default start page, customers can fully customize their Web experience with updated news, sports, weather and financial information.

Instant Search

Instant Search gives you instant access to the information you need through Compaq's partnership with AltaVista, one of the largest, freshest and most comprehensive search engines on the Internet.

Secure E-commerce

Secure E-commerce lets Presario owners shop safely from the convenience of their homes at some of the leading online shopping companies on the Internet. Users can select from individual retailers including Amazon.com, Music boulevard, Travelocity, The Disney Store Online, The Compaq Store Online and 1-800-FLOWERS or they can comparison shop in a number of categories using the power of Junglee (an online shopping guide).

The previous three buttons can be reconfigured to any URL. The following button can be reprogrammed to launch any application on the hard disk drive

Instant Email

Instant Email provides fast access to email, newsgroups, a calendar and personal address book

The other button, Easy Scroll is a curved up/down button located in the center of the unit below the left touchpad button. It works great with the Internet by enabling you to scroll up or down web pages without having to move the mouse (to the right) over to the scroll bars. Simply click the button in the up direction (toward the display) and the scrolling action will move up a web page, spreadsheet, document or any other MS Intellimouse enabled document. Now click the button in the down direction (away from the display) and the scrolling action will move down a web page, spreadsheet, document or any other MS Intellimouse enabled document. The longer the button is held down the more the application will scroll.

Positioning:

"Navigate the Web, Documents, Email and Spreadsheets Faster"

Key Messages and Supporting Features:

• Compaq Internet Zone provides one-touch access to the Internet, E-mail, secure online shopping and Internet Search

• 50 hour FREE trial of Compaq's Easy Internet Access service (offer may vary outside of the U.S., Canada or Puerto Rico). Connections are more reliable with fewer busy signals.

• Personalized and Local Internet delivered every day. Get your own local weather, sports scores, stock quotes, up-to-the-minute news, web events, search, and more. Also show off your creativity with two FREE Megs of personal web space. Quick on-line access to help and information about your Compaq Presario

• Internet buttons are integrated into the notebook to optimize Internet functionality.

• Move rapidly through any web page, application or document on your PC with ease.

Scroll up or down through your files, documents and email by simply pressing the scroll button with your fingertips.

• To provide users with the most engaging Internet experience, each Compaq Notebook PC includes a 56K Modem and supports 10/100 Mbps Ethernet via PC-Cards or integrated in the optional port replicator (1900 series). This support enables quicker downloads and access to higher bandwidth content including streaming audio and video.

Compaq Differential/Value Add:

Compaq has taken full advantage of its industry leading position to provide a seamless Internet experience from the moment the user first pulls their system out of the box. Users can quickly and easily get online with Compaq Easy Internet Access and the Compaq Internet Setup Wizard . Once users have established Internet access, the Internet Zone puts users one touch away from their favorite Internet activities like email, web browsing, Internet search, and online shopping.

User Benefits:

Users become productive on the Internet in minutes

Easy movement through documents or Web pages

Instant Access!

Connecting to the Internet is a snap with Compaq's Easy Internet Access and the Compaq Internet Setup Wizard , which help users quickly establish an Internet account. In addition, the Easy Access Internet Buttons makes it easier for users to perform their most frequent Internet activities such as Email, Internet search, and secure online shopping.

Free Internet Trial!

Compaq offers users who live in the U.S., Canada, or Puerto Rico, 50 hours of FREE Internet access. New Presario owners receive a free trial of the Internet and email when they choose Compaq Easy Internet Access.

Complete Integration with Microsoft Internet Explorer 4.0!

Compaq understands the opportunities provided by Microsoft Internet Explorer 4, and provides users with a seamlessly integrated Internet experience. Users who choose Compaq's implementation of Active Desktop are rewarded with quick access to helpful information on their Presario, as well as the ability to add desktop components that provide real-time customized information on anything from stocks, to news, to sports and entertainment.

The Fastest Connection!

All Compaq Presario's released in the U.S. come standard with 56K modems that provide users with the fastest possible Internet connection using standard phone lines.

Best Demonstration to show of Easy Scroll Technology:

Using a word processor or any document that covers more that one screen page simply place the cursor anywhere on the page of the document and move the scroll button forward or backward.

Using a browser at any Web site that covers more than one screen page, simply place the cursor anywhere on the page and move the scroll button forward or backward.

Market Research Findings:

The Internet has become a primary reason for the purchase of a new PC. As such, Compaq has paid particular attention to easily getting users online, and to providing quick access to the Internet activities Presario owners do most.

Because Email is the number one activity people use on the Internet, Compaq created the Instant Email button that connects users to their email application with a click of the button.

A frequent complaint from users is that once they get on the Internet, they have trouble finding the information they need. For this, Compaq offers two solutions. First, users can quickly and easily search the Internet by pressing the Instant Search button. Second, the Instant Internet button takes users to a personalized page where users can browse current news headlines, read up on their favorite sports teams, check out the local weather, and more.

1247 Memory

Memory Expansion| Removal/Replacement

The new Presario 1200 Series models come with 32-MB SDRAM integrated on the system board and have one expansion socket. The Presario 1247 comes with an additional 32-MB SDRAM SODIMM (Small-Outline Dual-Inline Memory Module) in the expansion socket.
System memory can be expanded to a maximum of 160 MB by adding a 128-MB SDRAM SODIMM to the expansion socket

Memory Expansion

*Base RAM	Slot 1	Total
32MB	0MB	32MB
32MB	16MB	48MB
32MB	32MB	64MB
32MB	64MB	96MB
32MB	128MB	160MB

Removal/Replacement

To remove the memory module, complete the following steps:

1. Prepare the computer for disassembly.

2. Close the computer and turn the computer upside down.

3. Remove the screw from the memory module door, and slide the memory module door to the right.

4. Pull side levers to release the memory module and unplug the memory module from the system board.

To replace the memory module, reverse the previous procedures.

1247 Modem
Technology Description\| Removal Replacement

56K ITU V.90 Modem*

Technology Description:

The 56K ITU V.90-compliant modem is the latest advance in high-speed analog modem technology. The modem supports both V.90 and K56flex for modem connections above 33.6Kbps. V.90 is the final 56K standard supported by the International Telecommunications Union (ITU) and once widely deployed, will supersede K56flex and x2 as interim standards.

Positioning:

All January 1999 Presario systems are equipped with a V.90 compliant modem. This provides Compaq customers with the largest 56K compatibility available.

Key Supporting Features:

Widest ISP Compatibility:

When the V.90 protocol is fully deployed users will be able to connect at speeds above 33.6 Kbps with little worry that their modem supports the same interim 56K compatibility standard.

Simple Updates and Performance Enhancements:

Compaq has provided a simple method for updating modems to advancements in 56K technology. Type in the following address: Communication Products Upgrade. From here, follow the link to modem upgrades. Once at the modem upgrade site, enter in the Presario Model Number, Country and Operating System. The site will tell you if there are updates available; if so it's a simple download!

Fastest Analog Modem on the Market:

With speeds up to 56Kbps the Compaq V.90 modem is the fastest analog modem connection available. User's can access all the Internet has to offer with the low cost and ease of use that comes with an analog connection.

Compaq Differentiation/Value Add:

Compaq is one of the largest modem manufacturers in the world. With this volume comes extensive experience and lower costs. Compaq provides industry leading communication features in a package that cannot be matched by competitors in price or performance.

User Benefits:

¡ Connect to any ISP that supports V.90.

¡ Fastest analog connection speeds available.

¡ Increases productivity; saves time.

*ITU V.90 modems are designed only to allow faster downloads from K56flex or V.90 compliant digital sources. Maximum achievable download transmission rates are currently unknown, may not reach 56 Kbps, and will vary with line conditions.

	Overview	Feature/Benefits
56K V.90	56K V.90 technology provides the easiest path to getting connected to the Internet. Any user who has a phone line can sign up with an access provider that supports V.90. With a few more keystrokes they are surfing the WEB. V.90 modems provide backward compatibility with all previous analog modem standards. Data/fax modems also allow you to send and receive faxes right from your PC. Today you can get V.90 support from many Internet Service Providers (ISP).	56K Connection: Fastest analog connection allows rapid downloading of web pages and files. V.90 Standard: The unified standard for 56K that is backward compatible with all analog modems and enjoys widespread Internet Service Provider (ISP) support.

Modem Specs
Compliance	ITU v.90~6 standard Full ITU-T V.34 compliance Full compliance with: V.21, V.22, V.22bis, V.23, V.32, V.32bis, Bell 103, Bell 212A
Data Compression	V.42bis/MNP 5
Fax Modulation	V. 17 V. 21 (Group III Compatible) V.29 V.27Ter
Command Set	Hayes AT Class 1 Fax
Cable	6 Ft. RJ-11 telephone cable

Removal/Replacement
	To remove the modem, complete the following steps: Prepare the computer for disassembly. Remove the palmrest cover with touch pad. Remove the keyboard. Remove the heatspreader. Remove two screws securing modem and pull the modem off the connector on the system board.
	6. Disconnect the modem cable from the modem. To replace the modem, reverse the previous procedures.

1247 Pointing Device

Removal/Replacement

The palmrest cover with touch pad must be removed to gain access to any of the interior components of the computer, and it is the first component that has to be removed to gain access to the interior components.

NOTE:

It is not necessary to remove the display panel assembly to access the interior components of the computer.

To remove the palmrest cover with touch pad, complete the following steps:

1. Prepare the computer for disassembly.

2. Close the computer and turn the computer upside down.

3. Remove four screws from the bottom of the computer.

4. Turn the computer over (right side up), pull forward on the display latches to release and open the display assembly.

5. Lift up front end of the palmrest cover with touch pad and remove it from the groove in the chassis.

6. Tilt the palmrest cover with touch pad, allowing it to rest on top of the keyboard, and disconnect the flex cable from the LIF connector on the palmrest cover.

CAUTION: When replacing the palmrest cover with touch pad, ensure that the cable is fully inserted into the LIF connector on the system board. If the metal end should come in contact with the keyboard, damage may occur to the computer.

To replace the palmrest cover with touch pad, reverse the previous procedures.

NOTE:

When replacing the palm rest cover ensure the cable is properly routed through the slot on the Upper CPU cover.

1247 Power Management

Power Management Settings

Depending on your patterns of computer use, you can set different levels of power management. These different power management levels can be activated based on the amount of time passed since the last system activity. System activity examples include keyboard or mouse movement, CD or DVD playback (while under program control that monitors Sleep), and modem use.

You can select different conditions or power schemes through Power Management. The optional settings are Home/Office Desk , Portable/ Laptop , and Always On . From the default settings, you can change the following settings:

the System goes to Sleep (Standby) mode
the screen times out and goes blank
the hard drive spins down

Each of these system components will go to sleep after the selected or default periods of inactivity. (The setting for hard drive must be less than or equal to the setting for System.)

IMPORTANT:

If you're on a network, it's recommended that you set System Standby to Never .

There are five categories of power management settings under the Control Panel.

The default settings for each feature is listed in the following tables:

Power Management Properties
Tab: Power Schemes :	Plugged in	Running on Batteries
Always on System Standby :	Never	15 minutes
Turn OFF Monitor	After 15 minutes	After 10 minutes
Always on System Standby :	After 15 minutes	After 10 minutes

Power Management Properties
Tab: ALARMS ::
Low Battery Alarm :	10%
Critical Battery Alarm	0%
Alarm Actions :	X Display Message Notification Text Action No Action

Power Management Properties
Tab: POWER METER :	Default
Tab: ADVANCED	Default

Display Properties

Tab: Monitor :Laptop Display (Maximum resolution according to unit display size)

Sleep

You can select Sleep mode instead of turning off the computer when you have finished using it. This allows the computer to wake up faster than turning it completely off and saves power over the active (On) mode. Compaq Presario Notebook computers have two levels of sleep, Hibernation and Sleep.

Hibernation - by pushing the power button once your computer will perform a save to disk followed by a shut down of the computer into Off mode.

Sleep - is a low power mode, also referred to as Standby mode. While in Sleep mode, your computer will maintain system information and open files. Unsaved information will be lost if you turn off your system prior to system wake-up, or if you lose power while using the AC adapter.

CAUTION: While in Sleep mode, your computer will maintain system information and open files. Unsaved information will be lost if you turn off your system prior to system wake-up, or if you lose power while using the AC adapter

Hibernation Mode

Hibernation helps conserve battery life and protects your data. Hibernation can be a routine power saving event, or can be the result of a low battery condition. As it enters Hibernation your computer will display a progress screen, as it automatically saves the machine state before it shuts down and turns itself off. Your computer will automatically go into Hibernation, when the battery has little power left, or when the system (operating on battery power) has been in Sleep mode for more than an hour. You can also manually initiate Hibernation by pressing the power button once while the system is active. To restore the computer's previous state, simply press the power button once again. While waking up, the computer will display a progress screen.

The following table shows the conditions and indicators for getting in and out of the various power management modes, Sleep, Hibernation, and Off.

Mode	To Initiate	To End	Indicators
Manual keys combination - Fn+F4 Press any key Flashing green Power LED	Manual keys combination - Fn+F4	Press any key	Flashing green Power LED
Time Out Default 15 minutes. If on Battery power (system will not go to Sleep if on AC power)
Hibernate	Manual - Press Power Button once	Press Power Button once	No Power LED, blank screen
Time Out Default If low battery or after 1 hour of sleep (system will not Hibernate if on AC power)
Off	Perform normal Windows shutdown via the start button, or press and hold down the power button for 4 seconds	Press Power Button once	No Power LED, blank screen

Battery Operating Time

Battery operating time is affected by variables, such as the following:

Power conservation settings
Hardware configuration
Software applications

Installed options
Display brightness
Hard drive usage

Power button
Changes in operating temperature
Type and number of installed PC Cards

Rebooting After a Lockup

Occasionally you may encounter a frozen keyboard or a locked screen. To reboot your computer (as if from a cold start) press and hold down the Power Button for at least four seconds, which will cause a manual shutdown. Then, restart it with a single press of the Power Button. If it still doesn't recover, press the Power Button and hold it for four seconds to shut it down, then, remove the battery or unplug the AC power for at least 30 seconds. Reinsert the battery or reconnect AC power and press the Power Button once to reboot.

Servicing Your Computer - Full Off Mode

If you need to install or replace components in your system, you must turn the computer off completely. Follow the instructions above for properly putting the computer into Off mode, unplug from the outlet, and remove the battery.

1247 Processor

Technology Description| Removal/Replacement

Mobile AMD-K6-2(r) Processor with 3DNow!(tm) Technology

Technology Description

The Mobile AMD-K6-2 processor is the second generation of AMDs successful Mobile K6 processor product line. Designed in low power 0.25um technology, the Mobile AMD-K6-2 brings advanced capabilities to notebook computing, including support for a 100MHz front-side bus, 100MHz L2 Cache and SuperScalar MMX (tm) technology. With its innovative 3DNow! technology, the Mobile AMD-K6-2 processor delivers a new level of 3D graphics, sound and video performance for multimedia notebook computing.

Positioning:

The first 3D enhanced processor for notebook computing offers outstanding performance and value with complete Microsoft (r) Windows (r) operating system compatibility.

Key Messages and Features:

Outstanding Performance and Value

The Mobile AMD-K6-2 processor is based on a leading-edge 6th generation architecture and innovative 3Dnow! technology offering superior price/performance value.

Advanced Design

The Mobile AMD-K6-2 processor is one of the industry's most sophisticated X86 designs. The keys to the mobile AMD-K6-2 processor's performance are its advanced, six-issue RISC86(r) SuperScalar micro architecture with decoupled decode and execution units, as well as a large 64Kbyte on-chip L1 cache. The execution units support single-clock internal RISC operations, out-of-order execution, data forwarding, speculative execution and register renaming.

3DNow! Technology

AMD's 3DNow! technology enhances 3D multimedia, graphics, sound and video performance by removing the bottleneck between the CPU and graphics accelerator at the front-end of the graphics pipeline. 3DNow! is a set of new instructions developed by AMD, including advanced SIMD (single instruction multiple data) floating-point instructions that provide up to 4X the peak computation bandwidth of previous generation PC processors. With widespread support from Microsoft and the x86 software developer community, 3DNow! is fast becoming a de-facto standard for a new generation of visually compelling applications.

Windows Compatibility

The Mobile AMD-K6-2 processor is fully compatible with Microsoft (r) Windows (r) 98, Windows NT (r) and other leading operating systems. The Mobile AMD-K6-2 is also compatible with more than 60,000 software applications, including the latest 3DNow! and MMX software

Compaq Differentiation and Value Add:

With the savings offered by the Mobile AMD-K6-2 processor, Compaq has the opportunity to deliver more richly configured systems with value added features, while still providing leading-edge performance. The customer gets a premium product and a competitive price.

User Benefits:

- Equally priced notebooks will have more features and better performance

- Equally configured notebooks will cost less

- Leading-edge performance for business / productivity applications

- Advanced 3DNow! technology delivers sharp and more lifelike 3D graphics, sound and video

Removal

To remove the processor, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove palmrest cover with touchpad.

3. Remove the heatspreader.

4. Remove the keyboard.

5. Insert a small blade screw driver into the bottom slot opening on the processor and push toward the display to release the processor from the chassis slot.

6. Lift the processor out of the processor chassis slot.

To replace the processor complete the following steps:

1. Insert the processor into the slot on the system board.

NOTE :	The notch on the left corner of the processor serves as an orientation indicator. Align the notch on the left corner of the processor with the notch on the left corner of the processor chassis slot.

NOTE:	When installing the processor into the chassis slot, be sure that the hole pattern on the chassis slot lines up with the pins on the processor. The processor should drop into the socket without any force.

2. Insert a small blade screw driver into the top slot opening on the processor and push it away from the display to lock the processor.

1247 Software

Productivity/Finance

Education/Reference

Internet/Communications

Microsoft Windows 98 ( Second Edition)
Microsoft Works 4.5
Microsoft Money 99
RingCentral Fax

M

Microsoft Internet Explorer

Compaq Easy Internet Access
Netscape Communicator
America OnLine

Utilities

McAfee Anti Virus

Compaq Service Connection

Compaq Service Connection 4.0 provides automatic updates for the software that comes with these products. It can operate in the background while a customer is on the Internet, or it can be manually initiated. In automatic mode, a user will be aware it is running only when an update notice appears on their screen. These notices will contain the latest software updates appropriate for the specific Presario model owned by the user. When a notice appears on the screen, the user has a choice to install the software, delete the notice, or postpone installation. To install postponed updates, click on the Presario Support icon on the computer's desktop, and then double-click on the Service Connection icon. The screen that appears shows a list of updates and indicates which ones have not been installed.

* Postponed installation notices are automatically deleted after 10 days.

Antivirus Software

McAfee VirusScan comes pre-installed with these products and is located in the Presario Support Folder. This industry-leading antivirus software provides easy file maintenance with a robust set of scanning features that protect a computer from a wide range of viruses. McAfee VirusScan updates are provided at no cost for the first year of ownership and can be automatically downloaded from the McAfee Web site www.mcafee.com after the software has been registered. Compaq recommends that the user create a Virus Scan diskette that can be used at any time if the PC fails to boot. To do this, double-click on the Presario Support icon and then double click on the Quick Restore icon. Click on the Utilities button to create a diskette.

QuickRestore

These new products come with a flexible set of restoration tools. The new SystemSave feature offers a quick and easy method of backing up files. SystemSave takes a snapshot of all of the applications and data on the C: partition and stores it in compressed files on the D: partition of the hard drive or on an external storage device connected to the parallel port.

To perform a SystemSave, click on the Presario Support icon on the computer's desktop. Open the QuickRestore folder and choose the SystemSave option. To restore a SystemSave image, select the Typical Restore option in the QuickRestore main menu.

In addition to the new Typical Restore option, the QuickRestore Utility allows a customer to perform either a Full Restore or a Custom Restore. The Full Restore completely restores the original factory image of the hard drive. The Custom Restore restores a specific driver or application.

Custom Restore has been improved, offering more drivers and applications. When performing a Custom Restore, the user's data and programs will not be overwritten. However, Compaq recommends backing up all data prior to performing a Custom Restore or any type of restore to ensure that the data does not become lost or corrupted. Compaq also recommends that the customer use the Utilities menu in the QuickRestore application to make an emergency DOS diskette for booting to DOS if necessary.

CAUTION: A Full Restore will completely reformat the hard drive and erase all personal files and applications.

A Full Restore can be performed by selecting the Full Restore option in the QuickRestore menu, or by inserting the bootable QuickRestore CD included with the PC.

NOTE: The QuickRestore CD contains a Full Restore image only; it will not restore SystemSave, Typical Restore or Custom Restore files.

Carbon Copy

All new Presario models include Compaq Carbon Copy 5.0. This software tool provides the capability for support technicians to access a system remotely over the modem, quickly diagnose any technical problems, and provide step-by-step interactive help using voice and data communication. While explaining what they are doing to a user's PC, Compaq technicians can use Carbon Copy 5.0 to reproduce errors, download software updates, and make adjustments directly to the user's PC. The result is a more accurate diagnosis and faster resolution of system problems. To access Carbon Copy 5.0, click on the Presario Support icon on the desktop and select the Compaq Support Host icon.

Diagnostics

Compaq Diagnostics for Windows Version 2.13 (or later) is preinstalled on these products and can be accessed by clicking on the Presario Support icon on the computer's desktop. Compaq PC Diagnostics are available and can be downloaded from the Compaq Web site at www.compaq.com/athome/support.

Ordering Information

Diskettes and/or CD-ROMs for software installed on these PCs can be ordered from the Compaq Order Center for a nominal cost. If the software can be installed using Selective QuickRestore, the individual diskettes are not available.

In the U.S. or Canada, to obtain more information about the software available, or to order diskettes or CD-ROMs, call the Compaq Order Center at 1-800-952-7689 (U.S.) or 1-800-349-8498 (Canada). In Latin America, contact the local Compaq Service organization.

1247 System Board

Removal/Replacement

To remove the system board, complete the following steps:

1. Prepare the computer for disassembly.

2. Remove the palmrest cover with touch pad.

3. Remove the heatspreader.

4. Remove the keyboard.

5. Remove the processor.

6. Remove the modem.

7. Remove the hard drive.

8. Remove the display panel assembly.

9. Remove the Upper CPU Cover.

10. Remove the battery charger board.

11. Remove the diskette drive.

12. Remove the CD drive.

13. Remove the fan.

14. Disconnect the speaker assembly cables.

15. Remove three standoffs from the system board.

16. Remove two screws from the CD Drive mounting rails and remove the mounting rails from the system board.

17. Remove three screws from the system board.

18. Pull the PCMCIA eject lever out (straight), lift up the right side of the system board and pull forward to remove the system board from the chassis.

To replace the system board, reverse the previous procedures.

IMPORTANT:

Remove all cables from the system board.

1247 System Specifications

Computer Specifications
	U.S.	Metric
Dimensions (models with 12.1" display) Height Depth Width	1.97 in 12.20 in 10.08 in	5.0 cm 31.3 cm 25.7 cm
Weight Model 1247	7.3lbs	3260 g
Stand-Alone (Battery Pack) Power Requirements Nominal Operating Voltage Maximum Operating Power Peak Operating Power	NiMH W @ 9.6 V W @ 9.6 V W @ 9.6 V	Li-ion W @ 14.8 V W @ 14.8 V W @ 14.8 V
AC Power Requirements Operating Voltage Operating Current Operating Frequency Maximum Transient	100-240 V 0.8/0.4 A RMS 47-63 Hz Meets IEC 801-4 and IEC801-5 1kV for 50 ns
Temperature
Operating	41 to 95 F	5 to 35 C
Nonoperating	-4 to 140 F	-20 to 60 C
Relative Humidity (Non-condensing)
Operating	10 to 90%	35 C to 90%
Nonoperating (tw = 38.7C max)	5 to 95%	60 C to 95%
Altitude
Operating	0 to 10,000 ft	0 to 3.15 km
Nonoperating	0 to 30,000 ft	0 to 10.14 km
Shock
Operating	10 G, 11 ms, half sine
Non operating	240 G, 2 ms, half sine
Vibration
Operating	0.55 G, 0.25 Oct/Min sweep rate
Nonoperating	1.5 G, 0.25 Oct/Min sweep rate

NOTE:

Applicable product safety standards specify thermal limits for plastic surfaces. Compaq Presario 1200 Series Portable Computers operate well within this range of temperatures.

1247 Video

Trident CyberBlade 3D

Technology Description:

Trident CyberBlade 3D graphics with 4 MB shared video memory (user configurable up to 8 MB)
High-performance 3D graphics
Maximum internal resolution of up to 800 x 600 x 16M; with external monitor - 1280 x 1024 non- interlaced
24-bit color provides up to 16M brilliant colors

Positioning:

Tremendous graphics performance creates the ultimate multimedia experience in the new Compaq Presario Notebooks.

Compaq Differentiation/Value Add:

Compaq Presario graphics deliver excellent performance, low power consumption, and video memory integration on the smallest circuit board.

User Benefits:

Low Power Consumption

By integrating video memory into the graphics controller chip, power-consuming I/O pins used as connectors between the once separate chips are eliminated. Ultra high-speed and efficient transport of data to the frame buffer reduces CPU load and subsequently also reduces power consumption. Combined with other advanced power management techniques, this technology can reduce as much as one-quarter of the power used by conventional accelerators, greatly extending battery life when computing on the road.

Integrated Video Memory

Convenient chip integration places video memory on the graphics accelerator saving precious space within the portable.

1247 Warranty

The new Presario 1200 Series notebooks are covered by a Compaq One-Year Limited Warranty. Coverage is for parts and labor, and the warranty is valid only in the country where the unit was purchased. Warranty service may be obtained as follows:

U.S. and Canada: Call Compaq directly at 1-800-OKCOMPAQ

(1-800-652-6672) to arrange for a repair. Compaq will pick-up, repair, and return the PC to the customer by the end of the second business day ^* . Carry-in warranty claims on these new Presario notebooks will still be honored ^** .

Latin America: Carry-in service is available.

^* Second-business-day service available only within the continental U.S.

^** Ability to submit carry-in warranty claims on these products is subject to change.

Warranty Upgrade Information

Compaq Manufacturer Warranty Upgrades can be purchased as follows:

United States: Call 1-800-888-0220 to order immediately, or call the Compaq Service Center at 1-800-OK-Compaq, select the PaqFax option and request document #1226.
Canada: Call Compaq Customer Relations at 1-800-263-5868.
Latin America: Call the local Compaq Service organization.

1247 Dip Switch Settings

CAUTION: Only change settings 1-5 on SW1

. Other settings vary by model and should not be changed when replacing the system board. Ensure the dip switch voltage settings (SW1

and SW2

) on the system board are correct for the computer model and processor voltage marked on the processor chip. If the system board dip switch voltage settings are not correct, damage may occur to the computer and/or system board.

NOTE:

The black area on the dip switch indicates the position of the switch.

1247 Pin Assignments

NOTE: The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk (*).

Parallel Connector

Pin	Signal	Pin	Signal
1	Strobe*	10	Acknowledge*
2	Data Bit 0	11	Busy
3	Data Bit 1	12	Paper Out
4	Data Bit 2	13	Select
5	Data Bit 3	14	Auto Linefeed*
6	Data Bit 4	15	Error*
7	Data Bit 5	16	Initialize Printer*
8	Data Bit 6	17	Select In*
9	Data Bit 7	18-25	Signal Ground
* = Active low

Serial Connector
Connector	Pin	Signal
	1 2 3 4 5 6 7 8 9	Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send Ring Indicator

Keyboard/Mouse
Connector	Pin	Signal
	1 2 3 4 5 6	Data 1 Data 2 Ground +5 V Clock 1 Clock 2

External VGA Monitor
Connector	Pin	Signal
	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15	Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock

Universal Serial Bus
Connector	Pin	Signal
	1 2 3 4	+5V Data - Data + Ground

Modem
Connector	Pin	Signal
	1 2 3 4 5 6	Unused Unused Tip Ring Unused Unused

1247 System Resources

IRQs| DMA| I/O Address|Memory Catalog | Display

System Interrupts

System Interrupts
Hardware IRQ	System Function
IRQ0	Timer Interrupt
IRQ1	Standard 101/102-Key or Microsoft Natural Keyboard
IRQ2	Programmable interrupt controller
IRQ3	Compaq Presario 56K-DF
IRQ4	Communications Port (COM1)
IRQ5	ES1869 Plug and Play AudioDrive
IRQ6	Standard Floppy Disk Controller
IRQ7	Printer Port (LPT1)
IRQ8	System CMOS/real time clock
IRQ9	(free)
IRQ10	OPTi 82C861 PCI to USB Open Host Controller
IRQ10	IRQ Holder for PCI Steering
IRQ11	IRQ Holder for PCI Steering
IRQ11	IRQ Holder for PCI Steering
IRQ11	NeoMagic MagicGraph 128XD
IRQ11	Texas Instruments PCI-1131 CardBus Controller
IRQ11	Texas Instruments PCI-1131 CardBus Controller
IRQ12	Synaptics PS/2 TouchPad
IRQ13	Numeric data processor
IRQ14	Primary IDE controller (dual fifo)
IRQ14	Opti Viper Max Dual PCI IDE Controller
IRQ15	Secondary IDE controller (dual fifo)
IRQ15	Opti Viper Max Dual PCI IDE Controller

System DMA

System DMA
Hardware DMA	System Function
0	(free)
1	ESS SOLO-1 DOS Emulation
2	Standard Floppy Disk Controller
3	(free)
4	Direct memory access controller
5	(free)

System I/O Address

System I/O Address
I/O Address (Hex)	System Function (Shipping Configuration)

0000 - 000Fh	Direct memory access controller
0020h - 0021h	Programmable interrupt controller
0040h - 0043h	System timer
0060h - x0060h	Standard 101/102-Key or Microsoft Natural Keyboard
0061h - x0061h	System speaker
0064h - x0064h	Standard 101/102-Key or Microsoft Natural Keyboard
0070h - 0071h	System CMOS/real time clock
0080h - 0080h	Motherboard resources
0081h - 008Fh	Direct memory access controller
0092h - 0092h	Motherboard resources
00A0h - 00A1h	Programmable interrupt controller
00B1h - 00B3h	Motherboard Resources
00C0h - 00DFh	Direct memory access controller
00EAh - 00EBh	Motherboard resources
00F0h - 00FFh	Numeric data processor
0100h - 010Fh	Motherboard resources
0170h - 0177h	ALi M5229 PCI Bus Master IDE Controller
0170h - 0177h	Secondary IDE controller (dual fifo)
01F0h - 01F7h	ALi M5229 PCI Bus Master IDE Controller
0200h - 0203h	Gameport Joystick
0220h - 022Fh	ESS SOLO-1 DOS Emulation
0330h - 0331h	ESS SOLO-1 DOS Emulation
0376h - 0376h	Secondary IDE controller (dual fifo)
0376h - 0376h	ALi M5229 PCI Bus Master IDE Controller
0378h - 037Fh	Printer Port (Ltp1)
0388h - 038Bh	ESS SOLO-1 DOS Emulation
03B0h - 03BBh	RAGE LT PRO AGP 2X (English)
03C0h - 03DFh	RAGE LT PRO AGP 2X (English)
03F0h - 03F5h	Standard Floppy Disk Controller
03F6h - 03F6h	Primary IDE controller (dual fifo)
03F6h - 03F6h	ALi M5229 PCI Bus Master IDE Controller
03F7h - 03Fh7	Standard Floppy Disk Controller
03F8h - 03FFh	Communication Port (COM1)
040Bh - 040Bh	Motherboard Resources
040D0h - 04D1h	Motherboard Resources
04D6h - 04D6h	Motherboard Resources
0CF8h - 0CFFh	PCI Bus
1000h - 103Fh	Motherboard Resources
1040h - 105Fh	Motherboard Resources
1060h - 106Fh	ESS SOLO-1 PCI AudioDrive
1070h - 107Fh	ESS SOLO-1 PCI AudioDrive
1080h - 10FFh	PCI Fast Ethernet DEC 21143 Based Adapter
1400h - 14FFh	Lucent 56K V.90 PCI DF Modem
1800h - 183Fh	ESS SOLO-1 PCI AudioDrive
1840h - 1847h	Primary IDE controller (dual fifo)
1840h - 184Fh	ALi M5229 PCI Bus Master IDE Controller
1848h - 184Fh	Secondary IDE controller (dual fifo)
1850h - 1853h	ESS SOLO-1 PCI AudioDrive
1854h - 1857h	ESS SOLO-1 PCI AudioDrive
1858h - 185Fh	Lucent 56K V.90 PCI DF Modem
2000h - 2FFFh	PCI standard PCI-to-PCI bridge
2000h - 20FFh	RAGE LT PRO AGP 2X (English)

System Memory Catalog

System Memory Catalog
Memory Address	System Function
x00000000 - x0009FFFF	System board extension for PnP BIOS
x000A0000 - x000AFFFF	NeoMagic MagicGraph 128XD
x000B0000 - x000BFFFF	NeoMagic MagicGraph 128XD
x000C0000 - x000CBFFF	NeoMagic MagicGraph 128XD
x000E0000 - x000FFFFF	System board extension for PnP BIOS
x00100000 - x01FFFFFF	System board extension for PnP BIOS
x03000000 - x03000FFF	Texas Instruments PCI-1131 CardBus Controller
x03001000 - x03001FFF	Texas Instruments PCI-1131 CardBus Controller
xFD000000 - xFDFFFFFF	NeoMagic MagicGraph 128XD
xFEA00000 - xFEBFFFFF	NeoMagic MagicGraph 128XD
xFECFF000 - xFECFFFFF	OPTi 82C861 PCI to USB Open Host Controller
xFED00000 - xFEDFFFFF	NeoMagic MagicGraph 128XD
xFFFC0000 - xFFFFFFFF	Motherboard resources

Display

12.1" (Diagonal) HPA Display
	U.S.	Metric
Active Area Height Width	9.56" 7.17"	245 mm 183.8 mm
Overall Dimensions Width Height Depth	7.9" 10.7" .31"	202.5 mm 275.0 mm 8.0 mm
Weight	18.2 oz.	520 g
Contrast Ratio	40:1
Brightness	70 nits. Avg.
Total Power Consumption	5.4 W (max)

1247 Serial Number Placement

Report the computer [ 1 ] serial number to Compaq when requesting information or ordering spare parts.

1247 Trouble Shooting: Clearing CMOS

Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS. The 1 RTC battery is located on the system board.

If the password is not known, clear it by performing the following steps:

1. Turn off the computer.

2. Disconnect the power cord.

3. Remove the battery pack.

4. Remove the Palmrest Cover with Touch Pad.

5. Remove the keyboard.

6. Remove the heatspreader.

7. Remove modem.

8. Remove RTC battery for 30 seconds and replace it .

9. Reassemble the computer.

10. Turn on the computer to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 10.

1247 Trouble Shooting: Diagnostics

Compaq Diagnostics

Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.

The Diagnostics menu includes the following utilities:

Computer Checkup (TEST)
View System Information (INSPECT)
Prepare Computer for a Compaq Service Call (RemotePaq)

If you have a problem you cannot solve, run the Diagnostics utilities before you call for support. Run Computer Checkup and select to save the device list to a file and to print or to save the log of errors. Run the View System Information (INSPECT) utility and select to print or to save that information. Have the files or the printed information available when you call for support.

Computer Checkup (TEST)

Computer Checkup (TEST) determines whether the various computer components and devices are recognized by the system and are functioning properly. You can display, print, or save the information generated by Computer Checkup.

Follow these steps to run Computer Checkup:

1. Plug the computer into an external power source. (A low battery condition could interrupt the program.)

2. Turn on the external devices that you want to test. Connect the printer if you want to print a log of error messages.

3. Insert the Compaq Diagnostics diskette in drive A.

4. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

5. Press Enter to continue. The Diagnostics menu appears.

6. Select Computer Checkup from the Diagnostics menu. A Test Option menu appears.

7. Select View the Device List from the Test Option menu. A list of the installed Compaq devices appears.

8. If the list of installed devices is correct, select OK . The Test Option menu appears.

NOTE:

If the list is incorrect, ensure that any new devices are installed properly.

9. Select one of the following from the Test Option menu:

Quick Check Diagnostics.Runs a quick, general test on each device with a minimal number of prompts. If errors occur, they display when the testing is complete. You cannot print or save the error messages.
Automatic Diagnostics.Runs unattended, maximum testing of each device with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or save a log of errors.
Prompted Diagnostics.Allows maximum control over testing the devices. You can choose attended or unattended testing, decide to stop on errors, or choose to print or save a log of errors.

10. Follow the instructions on the screen as the devices are tested. When testing is complete, the Test Option menu appears.

11. Exit the Test Option menu.

12. Exit the Diagnostics menu.

View System Information (INSPECT)

The View System Information (INSPECT) utility provides information about the computer and installed or connected devices. You can display, print, or save the information.

Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics diskette:

1. Turn on the external devices that you want to test. Connect the printer if you want to print the information.

2. Insert the Compaq Diagnostics diskette in drive A.

3. Turn on or restart the computer. The computer starts from drive A, and the Diagnostics Welcome screen appears.

4. Press Enter to continue. The Diagnostics menu appears.

5. Select View System Information (INSPECT) from the Diagnostics menu.

6. Select the item you want to view from the following list:

System	Memory
ROM	Audio
Keyboard	Operating system
System ports	System files
System storage	Windows files
Graphics

7. Follow the instructions on the screen to cycle through the screens, to return to the list and choose another item, or to print the information.

1247 Trouble Shooting: Error Codes

Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies.

The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.

IMPORTANT:

Retest the system after completing each step. If the problem has been resolved, do not proceed with the remaining steps.

101 through 114	Processor Test
200 through 215	Memory Test
300 through 304	Keyboard Test
401 through 403	Parallel Printer Test
501 through 516	Video Test
600 through 699	Diskette Drive Test
1101	Serial Test
1701 through 1736	Hard Drive Test
2402 through 2480	Video Test
3206	Audio Test
8601 through 8602	TouchPad/Pointing Device interface Test
3301 through 6623	CD Drive Test

Processor Test Error Codes

Error Code	Description	Recommended Action
101-xx	CPU test failed	Replace the processor and retest.
102-xx	Coprocessor or Weitek Error	1. Run the Configuration and Diagnostics Utilities. 2. Replace the processor board and retest.
103-xx	DMA page registers test failed.	Replace the system board and retest.
104-xx	Interrupt controller master test failed.
105-xx	Port 61 error
106-xx	Keyboard controller self-test failed.
107-xx	CMOS RAM test failed.
108-xx	CMOS interrupt test failed.
109-xx	CMOS clock test failed.
110-xx	Programmable timer load data test failed.
113-xx	Protected mode test failed.
114-01	Speaker test failed.	1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest.

Memory Test Error Codes

200-xx	Memory machine ID test failed.	1. Flash the system ROM and retest. 2. Replace the system board and retest.
202-xx	Memory system ROM checksum failed.
203-xx	Write/Read test failed.	1. Remove the memory module and retest. 2. Install a new memory module and retest.
204-xx	Address test failed.
211-xx	Random pattern test failed.
214-xx	Noise test failed.
215-xx	Random address test failed.

Keyboard Test Error Codes

300-xx	Failed ID Test	1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 2. Replace the keyboard and retest. 3. Replace the system board and retest.
301-xx	Failed Self-test/Interface Test
302-xx	Failed Individual Key Test
304-xx	Failed Keyboard Repeat Test

Parallel Printer Test Error Codes

401-xx	Printer failed or not connected	1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest.
402-xx	Failed Port Test
403-xx	Failed Printer Pattern Test

Video Test Error Codes (501-xx through 516-xx)

501-xx	Failed Video Controller Test	1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest.
502-xx	Failed Video Memory Test
503-xx	Failed Video Attribute Test
504-xx	Failed Video Character Set Test
505-xx	Failed Video 80 x 25 mode 9 x 14 Character Cell Test
506-xx	Failed Video 80 x 25 mode 8 x 8 Character Cell Test
507-xx	Failed Video 40 x 25 Mode Test
508-xx	Failed Video 320 x 200 Mode Color Set 0 Test
509-xx	Failed Video 320 x 200 Mode Color Set 1 Test
510-xx	Failed Video 640 x 200 Mode Test
511-xx	Failed Video Screen Memory Page Test
512-xx	Failed Video Gray Scale Test
514-xx	Failed Video White Screen Test
516-xx	Failed Video Noise Pattern Test

Diskette Drive Test

600-xx	Failed Diskette ID Drive Types Test	1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest.
601-xx	Failed Diskette Format
602-xx	Failed Diskette Read Test
603-xx	Failed Diskette Write/Read/Compare Test
604-xx	Failed Diskette Random Read Test
605-xx	Failed Diskette ID Media
606-xx	Failed Diskette Speed Test
609-xx	Failed Diskette Reset Controller Test
610-xx	Failed Diskette Change Line Test
697-xx	Diskette type error
698-xx	Diskette drive speed not within limits
699-xx	Diskette drive/media ID error	1. Replace media. 2. Run the Configuration and Diagnostics Utilities.

Serial Test Error Codes

1101-xx

Failed Serial Port Test

1. Check port configuration.

2. Replace the system board and retest.

Hard Drive Test Error Codes

1701-xx	Failed Hard Drive Format Test	1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest.
1702-xx	Failed Hard Drive Read Test
1703-xx	Failed Hard Drive Write/Read/Compare Test
1704-xx	Failed Hard Drive Random Seek Test
1705-xx	Failed Hard Drive Controller Test
1706-xx	Failed Hard Drive Ready Test
1707-xx	Failed Hard Drive Recalibration Test
1708-xx	Failed Hard Drive Format Bad Track Test
1709-xx	Failed Hard Drive Reset Controller Test
1710-xx	Failed Hard Drive Park Head Test
1715-xx	Failed Hard Drive Head Select Test
1716-xx	Failed Hard Drive Conditional Format Test
1717-xx	Failed Hard Drive ECC* Test
1719-xx	Failed Hard Drive Power Mode Test
1724-xx	Failed Network Preparation Test
1736-xx	Failed Drive Monitoring Test
*ECC = Error Correction Code

Video Test Error Codes (2402-xx through 2480-xx)

2402-xx	Failed Video Memory Test	1. Run the Configuration and Diagnostics Utilities 2. Replace the display assembly and retest. 3. Replace the system board and retest.
2403-xx	Failed Video Attribute Test
2404-xx	Failed Video Character Set Test
2405-xx	Failed Video 80 x 25 mode 9 x 14 Character Cell Test
2406-xx	Failed Video 80 x 25 mode 8 x 8 Character Cell Test
2408-xx	Failed Video 320 x 200 Mode Color Set 0 Test
2409-xx	Failed Video 320 x 200 Mode Color Set 1 Test
2410-xx	Failed Video 640 x 200 Mode Test
2411-xx	Failed Video Screen Memory Page Test
2412-xx	Failed Video Gray Scale Test
2414-xx	Failed Video White Screen Test
2416-xx	Failed Video Noise Pattern Screen
2418-xx	Failed ECG/VGC Memory Test
2419-xx	Failed ECG/VGC ROM Checksum Test	1. Run the Configuration and Diagnostics Utilities. 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest.
2421-xx	Failed ECG/VGC 640 x 200 Graphics Mode Test
2422-xx	Failed ECG/VGC 640 x 350 16 Color Set Test
2423-xx	Failed ECG/VGC 640 x 350 64 Color Set Test
2424-xx	Failed ECG/VGC Monochrome Text Mode Test
2425-xx	Failed ECG/VGC Monochrome Graphics Mode Test
2431-xx	Failed 640 x 480 Graphics Test
2432-xx	Failed 320 x 200 Graphics (256 Color Mode) Test
2448-xx	Failed Advanced VGA Controller Test
2451-xx	Failed 132-Column Advanced VGA Test
2456-xx	Failed Advanced VGA 256 Color Test
2458-xx	Advanced VGA BitBLT Test	Replace the system board and retest.
2468-xx	Advanced VGA DAC Test
2477-xx	Advanced VGA Data Path Test
2478-xx	Advanced VGA BitBLT Test
2480-xx	Advanced VGA LineDraw Test

Audio Test Error Codes

3206-xx

Audio System Internal Error

Replace the system board and retest.

TouchPad/Pointing Device Interface Test Error Codes

8601-xx	Failed Mouse Test	1. Replace the TouchPad and retest. 2. Replace the system board and retest.
8602-xx	Failed Interface Test

CD Drive Test Error Codes

3301-xx	Failed CD Drive Read Test	1. Replace the CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD drive and retest. 5. Replace the system board and retest.
3305-xx	Failed CD Drive Seek Test
6600-xx	Failed ID Test
6605-xx	Failed Read Test
6608-xx	Failed Controller Test
6623-xx	Failed Random Read Test

1247 Trouble Shooting: POST

Running POST

To run POST, complete the following steps:

Turn off the computer, then turn on the computer.
If POST does not detect any errors, the computer will not beep. This indicates successful completion of POST test. POST has run successfully and boots from the hard drive (or from a bootable diskette if one is installed in the diskette drive).
If POST detects errors, the errors are indicated by screen and/or audible messages. Refer to "Power-On Self-Test (POST) Codes" in the tables for a list of POST codes and their relevant descriptions.

NOTE:

If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables.

Power-On Self-Test Messages

102-System Board Failure
Probable Cause	Recommended Action
DMA, timers, etc.	Replace the system board.
162-System Options Not Set
Probable Cause	Recommended Action
Configuration incorrect	Run Computer Setup.
CMOS reflects that an invalid configuration has been set.	Run Computer Setup.
RAM failure	1. Replace the memory modules. 2. Replace the system board.
Memory test data error	1. Replace the memory modules. 2. Replace the system board.
XX000YZZ RAM failure	Replace the system board.

XX000YZZ 201-Memory Error
Probable Cause	Recommended Action
RAM failure	1. Replace the memory modules. 2. Replace the system board.
Memory test data error	1. Replace the memory modules. 2. Replace the system board
XXOOOYZZ Ram failure	1. Replace the system board
301-Keyboard Error
Probable Cause	Recommended Action
Keyboard failure	1. Ensure the keys are not depressed during POST. 2. Reconnect the keyboard with the computer off. 3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause	Recommended Action
Keyboard or system board error	1. Replace the keyboard. 2. Replace the TouchPad or mouse. 3. Replace the system board.
601-Diskette Controller Error
Probable Cause	Recommended Action
Mismatch in drive type or failure in the diskette controller	1. Run Computer Checkup (TEST). 2. Check and/or replace cables. 3. Replace the system board.
605-Diskette Drive Error
Probable Cause	Recommended Action
Mismatch in drive type	Run Computer Setup.
1780-Primary Hard Drive 0 Failure
Probable Cause	Recommended Action
Disk 0 failed to respond	1. Run Computer Checkup (TEST). 2. Replace the hard drive.
Hard drive format error	1. Run Computer Checkup (TEST). 2. Replace the hard drive.
1782-Hard Drive Controller
Probable Cause	Recommended Action
Hard drive controller failure	1. Run Computer Setup. 2. Replace the hard drive

1247 Trouble Shooting: Preliminary Steps

Before running POST, complete the following preliminary steps:

1. If a power-on password has been established, type the password and press the Enter key. If the password is not known, clear the password.

2. Run Computer Checkup.

3. Turn off the computer and its external devices.

4. Disconnect any external devices that you do not want to test. Do not disconnect the printer if you want to test it or use it to log error messages.

IMPORTANT:

If the problem only occurs when an external device is connected to the computer, the problem may be related to the external device or its cable. Verify this by running POST with and without the external device connected.

5. Install loopback plugs in the serial and parallel connectors if you would like to test these ports.

6. Ensure the hard drive is installed in the computer.

7. Ensure that the battery pack is inserted in the computer and the computer is connected to an external AC power source.

When the preliminary steps are completed, you are ready to run POST.

1247 Trouble Shooting: Solving Minor Problems

Solving Minor Problems

Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software.

Solving Audio Problems

Some common audio problems and solutions are listed in the following table.

Solving Audio Problems
Problem	Probable Cause	Solution(s)
Computer does not beep after the Power-On Self-Test (POST).	This is typical; it indicates successful completion of the Power-On Self-Test (POST).	No action is required.

Solving Battery Pack and Battery Gauge Problems

Some common causes and solutions for battery pack problems are listed in the following table.

The "Solving Power Problems" section in this chapter may also be applicable.

Solving Battery Pack and Battery Gauge Problems
Problem	Probable Cause	Solution(s)
Computer won't turn on when battery pack is inserted and power cord is unplugged.	Battery pack is discharged.	Connect the computer to an external power source and charge the battery pack. Replace the battery pack with a fully charged battery pack.
		Check the battery connectors on the system board to verify they are evenly spaced and that they are not bent or broken.
Computer is beeping and battery LED icon is blinking.	Battery charge is low.	Immediately save any open file(s). Then do any one of the following: Connect the computer to an external power source to charge the battery pack. Turn off the computer or initiate Hibernation until you can find another power source or charge the battery pack.
Computer battery LED icon (front on the unit) blinks to indicate low battery condition, but computer does not beep.	Volume is turned down too low.	Adjust the volume.
Battery LED icon doesn't light and battery pack won't fast charge.	Battery pack is already charged.	No action is necessary.
	Battery pack was exposed to temperature extremes.	Allow time for the battery pack to return to room temperature.
	Battery pack is at end of its life.	Replace battery pack.
You have to set the date and time every time you turn on the computer.	RTC battery is dead.	Replace the RTC battery.

Problem	Probable Cause	Solution(s)
Battery charge does not last as long as expected.	Battery is being exposed to high temperatures or extremely cold temperatures.	Keep the battery pack within the recommended operating temperature range 50 F to 104 F (10 C to 40 C) or recommended storage range -4 F to 86 F (-20 C to 30 C ). Recharge the battery pack.
	Battery has partially self-discharged.	Recharge the battery. Discharge the battery completely and then recharge it.
	Power management is disabled.	Set a power management level in Computer Setup.
	An external device or PC Card is draining the battery.	Turn off or disconnect external devices when not using them.
Battery pack is warm to the touch after charging.	Normal warming has occurred due to charging.	No action is required.
Battery pack operating time is far less than the documented average operating time.	Power management is turned off or disabled.	Enable power management in Computer Setup and in Windows Power Properties.
	An external device or PC Card is draining the battery.	Turn off or disconnect external devices when not using them.
	Battery pack has partially self-discharged.	Condition the battery pack by fully charging, fully discharging, then fully recharging it. To maintain the charge, leave battery packs in the computer when it is connected to external power. If the computer is disconnected from external power for more than two weeks, remove battery packs from the computer to reduce the discharge rate.
	Battery pack is being exposed to high temperatures or extremely cold temperatures.	Keep the battery pack within the recommended temperature ranges. Operating: 50 F to 104 F (10 C to 40 C) Storage: -4 F to 86 F (-20 C to 30 C ) Recharge the battery pack.

Solving CD Drive Problems

Some common causes and solutions for CD drive problems are listed in the following table.

Solving CD Drive Problems
Problem	Probable Cause	Solution(s)
CD drive cannot read a compact disc.	Compact disc is upside down or is improperly inserted in the CD drive.	Open the CD loading tray, lay the compact disc in it (label side up), then close the tray.
	CD is CD Plus or Pregap/Track 0 type.	Cannot read these type CDs in 24x. Remove the CD.

Solving Diskette and Diskette Drive Problems

Some common causes and solutions for diskette and diskette drive problems are listed in the following table.

Solving Diskette and Diskette Drive Problems
Problem	Probable Cause	Solution(s)
Diskette drive cannot write to a diskette.	Diskette is write-protected.	Disable the diskette's write-protect feature or use a diskette that is not write-protected.
	Computer is writing to the wrong drive.	Check the drive letter in the path statement.
	Not enough space is left on the diskette.	Use another diskette.
	Drive error has occurred.	Run Computer Checkup from the Compaq Diagnostics diskette.
	Diskette is not formatted.	Format the diskette. At the system prompt, enter FORMAT A:
Diskette drive cannot read a diskette.	The wrong type of diskette is being used.	Use the type of diskette required by the drive.
	Diskette has a bad sector.	Copy files to hard drive or another diskette. Reformat bad floppy.
	Drive error has occurred.	Run Computer Checkup from the Compaq Diagnostics diskette.
	Diskette is not formatted.	Format the diskette. At the system prompt, enter FORMAT A:
Cannot boot from diskette.	Bootable diskette is not in drive A.	Put the bootable diskette in drive A.
	Diskette Boot has incorrect setting in Computer Setup.	Run Computer Setup and set diskette as first to boot.

Solving Display Problems

This section lists some common causes and solutions for computer display and external monitor problems.

You can perform a monitor self-test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer. To do so, complete the following steps:

1. Turn off the monitor.

2. Turn off the computer.

3. Disconnect the monitor signal cable from the computer.

4. Turn on the monitor and allow it to warm up for one minute.

The display should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

Solving Display Problems
Problem	Probable Cause	Solution(s)
Screen is dim.	Control for brightness or contrast (if applicable) is not set properly.	Adjust the Brightness of the display by using Fn + F7 (¯ ) or Fn + F8 ( ). Adjust the Contrast of the display by using Fn + F5 (¯ ) or Fn + F6 ( ).
	Computer screen is in direct light.	Tilt display or move computer.
Screen is blank.	Screen save was initiated by Power Management due to lack of user activity.	Press any key or touch the Touch Pad.
	Display has overheated.	If computer is in direct sunlight, move it and allow it to cool off.
Display is blank and the Suspend icon is flashing.	System is in Suspend mode.	Press any key or touch the Touch Pad.
Internal display is blank and the screen on an external monitor displays information.	Display function was switched to the external monitor.	Use Fn + F2 to switch between LCD or CRT.

Problem	Probable Cause	Solution(s)
Internal display flashes or has garbled characters when computer is connected to external monitor.	Using 1024 x 768 or higher resolution on external monitor and have toggled back to internal display, which supports up to 800 x 600.	Restart the computer.
The light tubes on the edge of the display panel do not light up at all and Power-On Self-Test (POST) completes when the unit is powered up.**	Improper backlight or display cable connections	Replace the display assembly.
	Defective inverter board.	Replace the display assembly.
	Defective display cable.	Replace the display assembly.
	Defective display panel.	Replace the display assembly.
	Defective system board.	Replace the system board.
The light tubes on the edge of the display panel do not light up at all and Power-On Self-Test (POST) does not complete when the unit is powered up.**	Defective system board.	Replace the system board.
Backlight (brightness) cannot be adjusted with Fn + F7 (¯ ) or Fn + F8 ( ).***	Improper display cable connections.	1. Reseat the display cable to the system board. 2. Replace the display assembly.
	Defective inverter board.	Replace the display assembly.
	Defective display cable.	Replace the display assembly.
	Defective system board.	Replace the system board.
Contrast cannot be adjusted with Fn + F5 (¯ ) or Fn + F6 ( ).	Improper display cable connections.	1. Reseat the display cable to the system board. 2. Replace the display assembly.
	Defective inverter board.	Replace the display assembly.
	Defective display cable.	Replace the display assembly.
	Defective system board.	Replace the system board.
** This problem indicates that the backlight or its power circuitry has failed. Since you cannot observe the POST result on the display panel when the backlight is not functioning, connect the unit to an external monitor before powering the unit up. If an external monitor is not available, verify that POST completes by opening and closing the display, listening for the single or double beep, and watching for the LEDs turn on at the front of the computer.

Problem	Probable Cause	Solution(s)
This display panel has a continuous pattern across it (e.g., a "jailbars" pattern), has a single color on it, or has garbled graphics across the entire panel. This failure is for patterns across the entire panel (not just on one section).	Improper display cable connections	Reseat the display cable to the following until the problem is solved: 1. System board 2. Display assembly
	Defective display cable.	Replace the display assembly.
	Defective inverter board.	Replace the display assembly.
	Defective system board.	Replace the system board.
Ghost bars extending from graphics on the display.	Common characteristic of STN displays.	1. Change the background colors. 2. Adjust the Contrast of the display by using Fn + F5 or Fn + F6 .
A single line, small group of lines, or block appears on the display panel. This failure occurs in only a section of the display panel.	Defective display panel.	Replace the display assembly.

NOTE:

To perform a "self-test" on an external VGA color or monochrome monitor, complete the following steps: The screen should be white. A narrow black border may also appear on the left and right sides of the display. Either of these displays indicates that the monitor is working properly.

Solving Hard Drive Problems

Some common causes and solutions for hard drive problems are listed in the following table.

CAUTION:

To prevent loss of information, always maintain an up-to-date backup of your hard drive at all times, in case of errors or failures.

Solving Hard Drive Problems
Problem	Probable Cause	Solution(s)
Reading hard drive takes an unusually long time after restarting the computer.	System entered Hibernation due to low battery condition and is now exiting from it.	Give the system time to restore the previously saved data to its exact state before Hibernation.
Hard drive error occurs.	Hard drive has bad sectors or has failed.	Run Computer Checkup.
Hard drive does not work.	Hard drive is not seated properly.	Turn off and unplug the computer, remove the battery pack, and remove and then reinstall the hard drive.

Solving Hardware Installation Problems

Some common causes and solutions for hardware installation problems are listed in the following table.

Solving Hardware Installation Problems
Problem	Probable Cause	Solution(s)
A new device is not recognized as part of the computer system.	Cable(s) of new external device are loose or power cables are unplugged.	Ensure that all cables are properly and securely connected.
	Power switch of new external device is not turned on.	Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system.
	Device is not seated properly.	Turn off the computer and reinsert the device.

Solving Keyboard/Numeric Keypad Problems

Some common causes and solutions for keyboard/numeric keypad problems are listed in the following table.

Solving Keyboard/Numeric Keypad Problems
Problem	Probable Cause	Solution(s)
Embedded numeric keypad on computer keyboard is disabled.	Num Lock function is not enabled.	Press the Shift +NumLk keys to enable the Num Lock function and embedded numeric keypad. The Num Lock icon on the status panel turns on.
Embedded numeric keypad is disabled and Num Lock function is on.	External numeric keypad is connected to the computer.	Disconnect the external numeric keypad from the computer.

Solving Memory Problems

Some common causes and solutions for memory problems are listed in the following table.

Solving Memory Problems
Problem	Probable Cause	Solution(s)
Memory count during Power-On Self-Test (POST) is incorrect.	Optional memory expansion card is installed incorrectly, is incompatible with the computer, or is defective.	Ensure that the optional memory expansion card is installed correctly.
"Out of Memory" message is displayed on the screen or insufficient memory error occurs during operation.	System ran out of memory for the application.	Check the application documentation for memory requirements. Install additional memory.
	Too many TSR (terminate-and stay-resident) applications are running.	Remove from memory any TSR applications that you do not need.

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