NOTE:

The error log codes are listed with the associated display panel message.

Control Panel Message

TRAY OPEN

Event Log Error

Tray 2 open

Tray 3 open

Required Action

Closing the tray does not clear the error condition.

Control Panel Message

TRAY 4 OPEN

Event Log Error

Closing the tray does not clear the error condition.

Required Action

Closing the tray does not clear the error condition.

Control Panel Message

11.0 TRAY ERROR

Required Action

Paper tray is empty, tray-size sensing or config is defective.

Control Panel Message

12 COVER OPEN ERROR

Required Action

Check print cartridge/DC power supply or controller malfunction/tab missing

Control Panel Message

13.0 PAPER JAM CLEAR PRINTER

Event Log Error

Attendance Required

Required Action

Paper is jammed somewhere in the paper path, or a sensor flag may be stuck, causing a false paper jam warning. The jam was detected immediately after a power cycle. See Figure 1 below for sensor flag locations.

Control Panel Message

13.x PAPER JAM CLEAR n PAGES OR 13.xx PAPER JAM CLEAR n PAGES

Event Log Error

Attendance Required

Required Action

1. Paper is jammed in the specified Paper Handling Device. Troubleshoot the Error Log message (either Show or Print the Error Log).
   1. n = number of pages inside the printer.
   2. x = cause of Jam (for example, 13.3 PAPER JAM would indicate a jam in the Fuser Assembly) mechanism.
   3. Remove jammed paper.
   4. Refer to the "General Paper Path Troubleshooting " section below.
2. Verify movement is not hindered in any of the Paper Jam sensor flags (see Figure 1 above).
   1. PS31 (in the Transfer Door)
   2. PS32 (in the Transfer Door)
   3. PS2 (at the paper input slot)
   4. PS1 (at the Registration Assembly)
   5. PS1403 (Fusing Exit)
   6. PS1402 (Face Down Delivery)
   7. PSEntry (Flipper Assembly of Multi-Bin Mail Use the Paper Path Test to isolate the specific paper path if possible (for example, Tray 1, Tray 2, Tray 3, Tray 4, or the Duplex paper path)
3. To view the Tray 3 paper path, remove Tray 2 and view pickup rollers through the Tray 2 cavity.
4. To view the Tray 2 paper path, remove the duplex option if installed, and view the Tray 2 pickup rollers through the Front Duplex Paper Jam access door.
5. For Tray 1, view pickup roller at Tray 1. For Tray 4, override the Transfer Door interlock (see Figure 2, call-out 1) and watch the pickup roller as paper is being fed.)
6. The Duplex paper path can be viewed by removing Tray 3 and opening the Front Duplex Paper Jam access door.

Control Panel Message

13.0 PAPER JAM

Event Log Error

13.0n.00

Required Action

0 = Non Specific paper jam.

Control Panel Message

13.1 PAPER JAM

Event Log Error

13.0n.01

1 = PAPER FEED 1 PAPER LATE JAM (Paper late arriving at PS2)

Required Action

1. PS2 is located in the Paper Pickup Unit.
2. Inspect paper path.
3. Verify flag movement by manually inserting sheet of paper into slot beneath right side, paper path. access door and listening for flag movement.

Control Panel Message

13.2 PAPER JAM

Event Log Error

13.0n.02

2 = PAPER FEED 2 PAPER LATE JAM (Paper late arriving at PS1).

Required Action

1. PS1 is the Registration photosensor.
2. Remove the print cartridge and lift up on green lever to access sensor flag.
3. Verify flag movement.

Control Panel Message

13.3 PAPER JAM

Event Log Error

13.0n.03

3 = FUSER OUTPUT PAPER LATE JAM (Paper late arriving at PS1403)

Required Action

1. PS1403 is located in the Fusing Assembly.
2. Remove Print Cartridge.
3. Open the Fuser Access Door.
4. Inspect paper path.
5. Verify photosensor flag in the Fusing Assembly moves freely.
6. Check the main gear assembly.

Control Panel Message

13.4 PAPER JAM

Event Log Error

13.0n.04

4 = FUSER OUTPUT PAPER STOPPED JAM.

Required Action

1. PS1403 is located in the Fusing Assembly.
2. Remove Print Cartridge.
3. Open the Fuser Access Door.
4. Inspect paper path.
5. Verify photosensor flag in the Fusing Assembly moves freely.

Control Panel Message

13.5 PAPER JAM

Event Log Error

13.0n.05

5 = FACE DOWN OUTPUT PAPER LATE JAM

Required Action

1. PS1402, the facedown delivery photosensor is located on the Facedown Delivery assembly.
2. Inspect Diverter Drive Assembly.
3. Located on the access door to the Fusing Assembly and the Facedown Delivery Assembly.
4. Verify paper path from the Fusing Assembly to the top Facedown Bin is clear.
5. Verify that all sensor flags move freely.

Control Panel Message

13.6 PAPER JAM

Event Log Error

13.0n.06

6 = FACE DOWN OUTPUT PAPER STOPPED JAM

Required Action

1. PS1402, the facedown delivery photosensor is located on the Facedown Delivery assembly.
2. Inspect Diverter Drive Assembly.
3. Located on the access door to the Fusing Assembly and the Facedown Delivery Assembly.
4. Verify paper path from the Fusing Assembly to the top Facedown Bin is clear.
5. Verify that all sensor flags move freely.

Control Panel Message

13.7 PAPER JAM

Event Log Error

13.0n.07

7 = 2-SIDED TURNAROUND PAPER LATE JAM

Required Action

1. Paper Jam messages 13.7 through 13.10 involve paper jams related to the Duplex Module.
2. Paper is diverted into the Duplex module after leaving the Fusing Assembly.
3. The paper is then "turned around" and re-fed into printer’s paper path.
4. To view a duplex print operation:
   1. Remove Tray 3.
   2. Initiate a duplex print job from the printer’s Control Panel.
   3. Observe the trailing edge of the paper being turned around in the Tray 3 paper cavity.
5. Re-seat the module.
6. Verify the operation of the complete Duplex Assembly, the Fusing Assembly, and the Diverter Assembly.

Control Panel Message

13.8 PAPER JAM

Event Log Error

13.0n.08

8 = 2-SIDED TURNAROUND PAPER STOPPED JAM

Required Action

1. Paper Jam messages 13.7 through 13.10 involve paper jams related to the Duplex Module.
2. Paper is diverted into the Duplex module after leaving the Fusing Assembly.
3. The paper is then "turned around" and re-fed into printer’s paper path.
4. To view a duplex print operation
   1. Remove Tray 3.
   2. Initiate a duplex print job from the printer’s Control Panel.
   3. Observe the trailing edge of the paper being turned around in the Tray 3-paper cavity.
5. Re-seat the module.
6. Verify the operation of the complete Duplex Assembly and the Diverter Assembly.

Control Panel Message

13.9 PAPER JAM OR 13.9n Paper Jam

Event Log Error

13.0n.09

9 = 2-SIDED PATH PAPER LATE JAM

Required Action

1. Paper Jam messages 13.7 through 13.10 involve paper jams related to the Duplex Module.
2. Paper is diverted into the Duplex module after leaving the Fusing Assembly.
3. The paper is then "turned around" and re-fed into printer’s paper path.
4. To view a duplex print operation
   1. Remove Tray 3.
   2. Initiate a duplex print job from the printer’s Control Panel.
   3. Observe the trailing edge of the paper being turned around in the Tray 3-paper cavity.
5. Re-seat the module.
6. Verify the operation of the complete Duplex Assembly and the Diverter Assembly.

Control Panel Message

13.10 PAPER JAM

Event Log Error

13.0n.10

10 = 2-SIDED PATH PAPER STOPPED JAM.

Required Action

1. Paper Jam messages 13.7 through 13.10 involve paper jams related to the Duplex Module.
2. Paper is diverted into the Duplex module after leaving the Fusing Assembly.
3. The paper is then "turned around" and re-fed into printer’s paper path.
4. To view a duplex print operation:
   1. Remove Tray 3.
   2. Initiate a duplex print job from the printer’s Control Panel.
   3. Observe the trailing edge of the paper being turned around in the Tray 3-paper cavity.
5. Re-seat the module.
6. Verify the operation of the complete Duplex Assembly and the Diverter Assembly.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.17.11 through 13.59.11

Required Action

1. 11 = 2000 Sheet High Capacity Input related Paper Jam messages.
2. Several of these messages are further explained later.
3. This group of errors is related to the first device on in the C-Link daisy chain; in the supported configuration this should be the 2000-Sheet High Capacity Tray.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.17.11

A paper jam occurred at the Vertical Transfer Assembly entrance. Paper did not reach entry sensor (PS31. See Figure 2, call-out 3) on time. If the feed rollers are not working properly, the paper will not advance or it will arrive at sensor PS32 late (see Figure 2, call-out 4)

Required Action

1. Verify that PS31 and PS32 sensor flags are not blocked and that the sensors are free of dust and debris.
2. Use the Paper Path Test to initiate a print job from Tray 4.
3. Open the Transfer Door.
4. Override PS35.
5. Ensure the feed rollers are advancing paper.
6. If the rollers do not rotate, verify that the following Tray 4 connectors are secure:
   1. Main Drive Assembly
   2. Pickup Assembly
   3. Controller PCA
   4. Power Supply.
7. If the rollers drop down and rotate but do not advance the paper, replace the feed rollers.

   NOTE:

   The feed rollers should be replaced during the 350,000 page User Maintenance (250,000 images with HP LaserJet 5Si Heavy Media printers). Replace the Paper Pickup Assembly.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.27.11

A paper jam occurred at the Vertical Transfer Assembly. Paper did not reach the exit sensor (PS32) on time.

Required Action

1. See all recommendations listed for Error Log Message 13.17.11.
2. Make sure the brass washer on the outboard side of the Vertical Transfer Door registration clutch is present.
3. Make sure that the registration clutch does not move more than 2 millimeters from side-to-side.
4. Clean PS32 and the Vertical Transfer Assembly rollers.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.33.11

A paper jam occurred at the Vertical Transfer Assembly entrance. Paper stays in PS31 longer than expected.

Required Action

See all recommendations listed for Error Log Message 13.27.11.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.43.11

A paper jam occurred at the Vertical Transfer Assembly exit. Paper stays in PS32 longer than expected.

Required Action

See all recommendations listed for Error Log Message 13.27.11.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.49.11

A paper jam occurred at the Vertical Transfer Assembly entrance while powering on the printer or after opening the Vertical Transfer Assembly. Paper in PS31 at power-on.

Required Action

See all recommendations listed for Error Log Message 13.27.11.

Control Panel Message

13.11 PAPER JAM

Event Log Error

13.59.11

A paper jam occurred at Vertical Transfer Assembly exit or after opening the Vertical Transfer Assembly. Paper in PS32 at power-on (flush routine not implemented at power-on). If Error Log Message 13.59.1y is followed by 66.00.19 or 66.00.20 in the printer’s error log, this means the printer was printing a long job and a time-out occurred.

Required Action

1. See all recommendations listed for Error Log Message 13.27.11, and follow these steps:
2. Cycle power to clear the error.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.01.12 through 13.08.82

12 = Multi-Bin Mailbox / Mailbox with Stapler Paper Jam.

Required Action

This group of errors is related to the second device on in the C-Link daisy chain; in the supported configuration this should be the Multi-Bin Mailbox.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.10.03 through 13.13.03

Required Action

This group of errors is related to the third device on in the C-Link daisy chain; in the supported configuration this should be the Staple Assembly.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.01.12

A paper jam occurred at the Flipper Assembly’s input. The flipper assembly is located in the upper portion of the Multi-Bin Mailbox. The assembly receives paper from the printer via the Input Paper Guide and directs paper into either the face-up bin or into the transport belt of the mailbox. PSEntry detects paper entering the Flipper Assembly.

Required Action

1. Clear the paper jam:
2. Ensure the Multi-Bin Mailbox is seated adjacent to the printer and the mailbox input paper guide fits snugly into the print engine.
3. Both devices should sit on level, sturdy surfaces.
4. Check the PS Entry photosensor flag by opening the paper access flap at the rear of the flipper assembly.
5. Slide a piece of paper through the paper input slot.
6. While sliding the paper through the slot, see if the black, page width flag moves up and down easily.
7. If the flag’s movement is hindered, remove the obstruction or replace the mailbox assembly.
8. Under normal operating conditions, holding this flag up to its top-most position, and then powering on the printer will result in the printer displaying 13.12 PAPER JAM (Error Log Message 13.01.12).

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.02.22

A paper jam occurred at the Face-Up Bin (output of the Flipper Assembly). The Flipper Assembly, located in the upper portion of the Multi-Bin Mailbox, receives paper from the printer via the

Diverter Assembly. The Flipper Assembly directs paper to either the Face-Up Bin or to the mailbox’s transport belt. PSFaceUp sensor flag detects paper as the paper moves from the Flipper Assembly into the Face-Up Bin.

Required Action

1. Clear the paper jam by verifying that the sensor flag is free moving.
2. Remove any obstructions.
3. Replace the Multi-Bin Mailbox with an upgrade unit if any defective component is found.

   NOTE:

   All components of the Multi-bin Mailbox, C3763A, or Multi-bin Mailbox with Stapler, C 3774A are obsolete. If a repair is required upgrade the Mailbox.

4. Under normal operating conditions, holding this flag up to its top-most position, and then powering on the printer will result in the printer displaying 13.12 PAPER JAM (Error Log Message 13.02.22).

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.03.32

A paper jam occurred along the Transport Belt. When the paper’s final destination is either the stapler or one of the mailboxes paper moves from the Flipper Assembly to the Transport Belt. Magnetic attraction holds the paper between the transport belt and a magnetic strip affixed to the moving head assembly.

Required Action

Clear the paper jam by following these steps: Inspect the Metallic Tape; remove any obstructions that may be in its path. Remove the left-side cover of the Mailbox. Verify that the Encoder Disc is securely mounted to the Transport Motor shaft and the Encoder photosensor is positioned correctly to read the segmented encoder disc. If the error persists, replace the Multi-Bin Mailbox.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.04.42, 13.05.52

A paper jam occurred in the delivery head. The delivery head receives paper as it moves down the Transport Belt. The delivery head delivers paper to either the designated mailbox slot or to the stapling assembly. The PSExit 1 photosensor flag detects paper as it enters the delivery head. Once paper is sensed, the eject motor rotates and moves paper to the bin. The PSExit 2 photosensor flag detects the paper’s trailing edge as it moves from the head assembly into the designated bin.

Required Action

1. Clear the paper jam.
2. Inspect the delivery head from the output side of the mailbox. (It may be necessary to remove the stapling assembly and/or some of the mailbox slots.)
3. Verify that PSExit 1 and PSExit 2 sensor flags can move freely. The PSExit1 flag should rotate towards the output bins, and the PSExit 2 flag should move up and down.
4. Remove any obstructions. If the flag moves normally, but the error still persists, replace the mailbox assembly.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.06.62

A paper jam occurred on the delivery head (while scanning for bins). During power-on, the Multi-Bin Mailbox and the delivery head travels the length of the mailbox verifying that all bins (and the stapler) are installed. This is performed when the PS Bin Full/Head Position photosensor, located in the delivery head assembly, reads a "scan bar." The scan bar is formed by plastic protrusions located on the rear surface of each bin and the stapling assembly (see Figure 3, call-outs 1 and 2; call-out 1 shows the "home position" scan bar gap). When all the bins are in place, one continuous scan bar is formed.

Required Action

1. Clear the paper jam.
2. Roll the mailbox assembly away from the printer to inspect the front of the mailbox.
3. Determine if one continuous scan bar is present. Each bin, and the stapler assembly, if installed, must be in place to form a continuous scanbar.
4. Ensure the Stapler Assembly is firmly seated on to the mailbox, and ensure all mailbox trays are in place.
5. With the 8-bin mailbox, ensure the blind cover and all bins are installed and not broken. Remove the mailbox assembly’s left-side cover.
6. Verify the flat ribbon cable that connects the delivery head to the mailbox’s controller PCA is not damaged and/or is connected. If the problem persists, replace the Multi-Bin Mailbox.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.07.72

A paper jam occurred in the input guide. The input guide is located at the entry and accepts paper from the printer. It guides the paper into the Flipper Assembly on the Multi-Bin Mailbox. PSEntry in the Flipper Assembly of the mailbox detects paper entering the paper from the paper input guide.

Required Action

Clear the paper jam by performing the procedures recommended for Error Log Message 13.01.12.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.08.82

The paper stopped moving because there is an error in the printer but not in the mailbox.

Required Action

1. Clear the paper jam.
2. Cycle power.
3. To view a history of error messages related to the mailbox, print or view the error log.
4. Perform the paper path test to verify that the mailbox is functioning properly.
5. Perform the power-up sequence recommended for error log message "13.01.12."
6. Verify that the scanbar is complete and that all photosensor flags are free to move. If the message persists after performing all the preceding checks, replace the mailbox assembly.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.11.03

A pusher jam occurred. Two sets of pusher arms are located within the stapler assembly: the offset pusher and the registration pusher (see Figure 4, call-out 3). As viewed from the rear, the registration pusher arms apply slight pressure against the right edge of the paper, registering the paper against the left side wall of the stapling bed. Registration is necessary to ensure that all paper in the stapling bed is "square" prior to stapling. The rack motor and PS Rack photosensor control the motion of the pusher arms.

Required Action

1. During the Power-on sequence, the following stapler mechanisms are exercised and returned to their starting positions: registration pusher, offset pusher (see Figure 4, call-out 1), exit flap retainer arms (see Figure 4, call-out 2), and slider arms (see Figure 4, call-out 4).
2. Clear any paper from the stapling bed.
3. Open the top cover assembly.
4. Inspect the offset and registration pusher arms.
5. Verify that nothing interferes with their movement. The arms easily slide back and forth with a slight amount of resistance.
6. Remove any obstruction(s).
7. Cycle power. See if the printer completes its power-on sequence.
8. Check the top cover assembly pushers and cables. If the pushers are stuck or the cables are damaged, replace the entire assembly. The top cover assembly includes the cables.

   Figure 4: Components of the Stapler unit

   

   1 - The offset pusher

   2 - Exit Flap

   3 - Registration Pusher

   4 - The slider arms

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.12.03

A slider jam occurred. The slider arms are stuck or something is interfering with their movement. Two slider arms hold the rear edge of the paper stack in position during the stapling process. The sliders help remove paper from the stapling bed during the eject cycle. During the power-on sequence, the motion of the sliders is highly visible since they extend and return to their start position. Motor "M3" and the PSSlider photosensor control the motion of the slider arms.

Required Action

1. Remove the paper on the stapling bed
2. Cycle power. See if the stapler completes its power-on sequence (see Error Log Message 13.11.03).
3. Determine if the wire bail on the stapler’s output paper path is not installed upside down.
4. The stapler’s sliders should not hit the bail.
5. Check the stapling bed assembly, which includes the sliders and cables. If the sliders are stuck or the cables are damaged, replace the entire stapler.

Control Panel Message

13.12 PAPER JAM

Event Log Error

13.13.03

A retainer jam occurred. The retainer is a rotating shaft containing two flexible rubber fingers and is located in the front upper portion of the stapling assembly. The retainer fingers rotate up as the stapling bed receives paper from the head assembly of the Multi-Bin Mailbox. Once paper is in the stapling bed, the retainer arms rotate counterclockwise to hold the back edge of the paper against the rear wall of the stapling bed. This action, along with the registration pusher, correctly aligns the paper prior to stapling.

Required Action

1. Clear the retainer jam.
2. Remove the stapling assembly.
3. Inspect the retainer fingers to determine if anything is preventing them from rotating.
4. Remove any obstructions that may be present.
5. Remove the stapling assembly’s back plate.
6. Verify that the Retainer Motor connect is connected to the Control PCA. If all connections are secure on the Control PCA, yet the retainer fingers are still "stuck," replace the stapling assembly.

Control Panel Message

13.13 PAPER JAM

Event Log Error

13 = FUSER ACCORDION JAM

Required Action

Fusing Assembly related paper jams. Inspect paper path before and after the Fusing Assembly.

Control Panel Message

13.14 PAPER JAM

Event Log Error

14 = PRINTER COULD NOT AUTO EJECT PAPER

Required Action

1. Inspect entire paper path for paper or debris.
2. Clear the jammed paper. To return the printer to a Ready state, open and close the top printer door (the door that allows access to the print cartridge).
3. If error persists, check all sensors in the paper path.
4. During examination of the registration sensor, verify the Mylar strip that rests on the hinge rod for flap 2 of the registration assy has not been forced under the rod. This would cause the sensor to appear OK when it is examined, but would be activated when flap 2 is returned to the operating position.

Control Panel Message

ERR 14

Event Log Error

ERR 14

Consumables Error

Control Panel Message

ERR 16

Event Log Error

ERR 16

Toner in print cartridge uneven.

Required Action

Print cartridge contact points are malfunctioning

HV Power supply is defective

Control Panel Message

20 Memory Overflow Data Lost

Event Log Error

20.00.00

The printer received more data from the computer than can fit in its available user memory. Only the data currently in the available memory will be printed. Some data may be lost.

Required Action

1. Press Select to continue.
2. To increase memory, remove some fonts, macros, or any other data from memory; or, simplify the page sent to the printer.
3. Install additional memory.

   NOTE:

   The printer will automatically resume printing after this error occurs if AUTO CONTINUE=ON is set.

Control Panel Message

21 Print Overrun Data Lost

Event Log Error

21.00.00

The data (dense text, rules, raster or vector graphics) sent to the printer were too complex.

Required Action

1. Press SELECT to resume printing.
2. If AUTO CONTINUE=ON, the printer will stop printing, display the error for 10 seconds; then clear the error and resume printing.
3. Some data loss may occur.
4. Try to simplify the print job.
5. If the job must be printed as is, set PAGEPROTECT=ON from the Configuration Menu. Then print the job.
6. Reset PAGEPROTECT=AUTO, otherwise the printer’s performance will degrade.

Control Panel Message

22 PARALLEL IO ERROR CHECK SETUP

Event Log Error

22.00.00

An I/O buffer overrun error. For parallel (PAR) configurations, the computer and printer are not communicating because of improper signal protocols.

Required Action

Press SELECT to clear the error message. Data will be lost. If the error continues, check for loose cables and use a high-quality cable (HP C2951A or equivalent).

Control Panel Message

22 HP MIO 1 IO ERROR CHECK SETUP

Event Log Error

22.01.00

The upper slot HP MIO buffer has overflowed.

Required Action

Press SELECT to continue. Data will be lost. Pressing SELECT will cancel the current print job at the upper port. If a non-HP MIO device is installed, refer to the manual for that device.

Control Panel Message

22 HP MIO 2 IO ERROR CHECK SETUP

Event Log Error

22.02.00

The lower slot HP MIO buffer has overflowed.

Required Action

Press SELECT to continue. Data will be lost. Pressing SELECT will cancel the current print job at the lower port. If a non-HP MIO device is installed, refer to the manual for that device.

Control Panel Message

ERR 23

Event Log Error

23.00.00

Processing Error

Required Action

I/O card is unable to accept data or is not connected to the network

Control Panel Message

30.1.1 DISK FAILURE OR 30.1.2 FAILURE

Event Log Error

30.01.1, 30.01.2

An optional disk accessory has failed its self-test. This error is saved in the error log.

Required Action

1. Press SELECT to continue.
2. Inspect the cable connector for the disk drive.
3. Test the disc by selecting PRINT DISC DIRECTORY from the test on the control panel.

Control Panel Message

31.1.1 DISK NOT INITIALIZED

Event Log Error

31.01.01

An optional disk accessory is not properly initialized. If the proper initialization command is sent to the disk, the message may be removed.

Required Action

1. Press SELECT to continue.
2. Refer to the Windows Jetadmin Utility or Macintosh LaserJet Utility to initialize the disk.

Control Panel Message

40.x MIO ERROR

Event Log Error

40.00.00

An abnormal connector break in the specified MIO card occurred while transferring data from the computer to the printer.

x = 1: HP MIO port 1 (upper slot)

x = 2: HP MIO port 2 (lower slot)

Required Action

1. Press SELECT to continue. Data will be lost. The current print job at the port in question will be canceled. The physical port will be removed from the list of active ports. The system will continue operating with all other active ports.
2. Cycle the printer’s power to replace the port on the list of active ports.
3. Cold reset the printer.
4. Reconfigure the Jet Direct port.

Control Panel Message

41.x ERROR

Event Log Error

41.01

41.02

41.03

41.04

41.05

A temporary, non-fatal printing error occurred. This error is saved in the error log.

x = 1: GENERAL MISPRINT ERROR

x = 2: BEAM DETECT MALFUNCTION

x = 3: IMPROPER PAPER SIZE

x = 4: NO VIDEO SYNC

x = 5: NOISY VIDEO SYNC REQ SIGNAL

Required Action

1. Remove the page from the output message bin.
2. Press SELECT to continue. The page containing the error will automatically reprint. If the printer is set to AUTO CONTINUE=ON, the printer will automatically continue printing when this error occurs.
3. For improper paper size errors, check for paper jams.
4. Refer to 13.x PAPER JAM earlier in this document for more information.
5. If the error persists, cycle power to the printer.

Control Panel Message

42.x ERROR

Event Log Error

42.01.01

42.06.01

Required Action

Similar to 79 Service (0142) error

Control Panel Message

50.x FUSER ERROR CYCLE POWER

Event Log Error

Service Messages:

50.01.00

50.02.00

50.03.00

50.04.00

The fuser is malfunctioning, which may be from either an overheating or under-heating condition.

x =1: Fuser low temperature failure

x =2: Warm-up failure (timed out)

x =3: Over temperature failure

In the Configuration Menu of the printer’s control panel, turn Powersave=Off. Replacing the fusing assembly or fuser cable assembly will not correct the issue.

x =4: Bad fuser

Required Action

1. Turn off the printer for at least 20 minutes and then turn it back on.
2. If the error continues, verify that the Fusing Assembly is installed correctly and is fully seated into its connectors (no bent pins or pins outside their receptacles).
3. Reseat or replace the fuser cable assembly.

   NOTE:

   50.4 are frequently caused by inadequate site power. Try a different circuit. If the printer is connected through a surge protector or power strip, try a direct connection.

Control Panel Message

51.x ERROR CYCLE POWER

Event Log Error

Service Message 51.01.00

A laser subsystem problem exists.

x = 1: Beam detect malfunction

x = 2: Laser malfunction

Required Action

1. Press SELECT to resume operation.

   NOTE:

   If the printer is set to AUTO CONTINUE=ON, the printer will automatically continue printing when this error occurs.

2. If error persists, reseat or replace cables from the DC Controller to the Laser/Scanner Assembly.

Control Panel Message

52.x ERROR CYCLE POWER

Event Log Error

Service Message 52.01.00, 52.02.00

A scanner subsystem problem exists.

x = 1: Scanner start-up failure

x = 2: Scanner rotation failure

Required Action

1. Turn off the printer and then turn it on again.
2. If the error continues, reseat or replace cables from the DC Controller to the Laser/Scanner Assembly.

Control Panel Message

53.xy.zz MEMORY ERR CYCLE POWER

Event Log Error

Service Message 53.xy.zz

A SIMM memory error occurred.

x = Hardware Type

0: ROM

1: RAM

y = Hardware Device

0: Internal Memory

1: SIMM Slot 1

2: SIMM Slot 2

3: SIMM Slot 3

4: SIMM Slot 4

zz = Error Number

0: Unsupported memory

1: Unrecognized memory

2: Unsupported memory size

3: Failed RAM test

4: Exceeded maximum RAM size

5: Exceeded maximum ROM size

6: Invalid SIMM speed

7: SIMM reporting information incorrectly

8: SIMM RAM parity error

9: Not used

10: SIMM address conflict

11: ROM out of bounds

12: Could not make temporary mapping

Required Action

1. Make sure the SIMM is installed correctly.
2. Verify all memory SIMMs are HP products or remove non-HP memory and retry.
3. Problems caused by non-HP products are not covered by this product’s warranty or any applicable maintenance contract. Replace the SIMM that caused the error.

   NOTE:

   If no replacement SIMM is available, press SELECT to continue. The SIMM that caused the error will not be configured. If the SIMM device has more than one bank of memory, the good banks will be configured.

Control Panel Message

54 2-SIDED ERROR CHECK DUPLEXER

Event Log Error

Service Message 54.00.00

A malfunction occurred in the duplexer.

Required Action

1. The job may have to be canceled and the duplexer removed to continue.
2. Replace the duplexer and reprint the job

Control Panel Message

55.A or 55.3 PRESS SELECT KEY

Event Log Error

Service Message 55.0A.00 or 55.03.00

Required Action

A re-furbished fuser or a fuser that has exceeded its usable life causes this error. Identify re-furbished fusers by comparing the color of the rollers. HP rollers are black while re-furbished rollers may vary.

The error may be more prevalent after a new duplexer (C4782A) is installed.

The duplexer has a PCA board that queries the fuser and reports the error to the formatter.

The old style duplexer (C3762A) took longer to report this condition, so the errors may be less prevalent or not displayed at all with the old style duplexer.

Control Panel Message

55.xx ERROR PRESS SELECT KEY

Event Log Error

Service Message 55.xx.00

A printer command error occurred, which indicates a problem between the Formatter PCA and the print engine.

xx = error code:

01 =Unable to bring up the engine

02 =Excessive noise glitches on the Printer Ready signal (PPRDY)

03 =Printer Ready signal (PPRDY) was lost

04 =No response to a signal communicate request

05 =Engine reporting different source and/or destination than was selected by the Formatter PCA

06 =Unable to synchronize the engine serial communications

07 =Serial receive parity error

08 =Serial transmit parity error

09 =Missed a serial communication interrupt

10 =Serial communication is hung

11 =Lost a serial communication extended interrupt request (XISR)

12 =Invalid communication timeout error

13 =Serial communication delayed.

Required Action

1. Cycle power.
2. If the error continues, check the Formatter seating into DC Controller.
3. Ensure no pins are bent.
4. Reseat or replace the cable from the DC Controller and the Laser/Scanner Assembly.

   NOTE:

   These connections may appear to be correct, but if the problem persists, reseat cable connections making sure they are properly connected.

Control Panel Message

55.3 ERROR PRESS SELECT KEY

Event Log Error

Service Message 55.03.00

Required Action

1. Old Duplex Assembly, model C3762A, was replaced with the new Duplex Assembly, model C4782A. Now the printer displays a 55.3 error.
2. Check the page count.
3. If near a maintenance kit, have the customer do a maintenance kit Typically the older duplex or is not as sensitive as the newer on and does not report this error. It is caused by an old or worn fuser.

Control Panel Message

56.x ERROR PRESS SELECT KEY

Event Log Error

Service Messages:

56.01.00

56.02.00

An invalid input source or output destination was selected.

x = 1: Invalid input source

x = 2: Invalid output destination

Required Action

1. Check the installed input and output devices.
2. Select a valid device.
3. If the message is intermittent, from the Configuration Menu, select POWERSAVE=OFF .

Control Panel Message

57.x FAN FAILURE CALL SERVICE

Event Log Error

Service Messages:

57.01.00

57.02.00

57.03.00

57.04.00

Required Action

1. A fan motor failure occurred. All fans are enabled to low speed operation at printer power-on. Fans will go into high-speed operation during the print cycle. All fans are disabled during PowerSave Mode.
   • x = 1: FM1 (Laser/Scanner Fan)
   • x = 2: FM2 (Power Supply Cooling Fan)
   • x = 3: FM3 (Formatter Fan)
   • x = 4: FM4 (Face Down Deliver Fan)
2. Cycle power. It the message continues, check and reseat cabling between the fan motor(s) and the DC Controller PCA.
   • Fan 1 J208
   • Fan 2 J216
   • Fan 3 J210
   • Fan 4 J225
3. Replace the faulty fan motor.

Control Panel Message

58.x PRINTER ERROR CYCLE POWER

Event Log Error

Service Messages:

58.01.00

58.02.00

58.03.00

58.04.00

The tray lifter malfunctioned.

58.1 = Tray 2 lifter malfunction

58.2 = Tray 3 lifter malfunction

58.3 = Tray 1 lifter malfunction

58.4 = Tray 4 lifter malfunction

Required Action

1. Press SELECT to continue.
2. The printer will ignore the faulty tray until the next power cycle.
3. Cycle power.
4. Determine which tray appears to be causing the problem.
5. The tray lifter mechanisms lift the paper stack in each tray until the paper is located directly beneath the feed rollers.
6. To watch Tray 3 lift, remove Tray 2 and use Tray 2’s cavity to see Tray 3 move into position during power-on.
7. To watch Tray 2 being lifted, remove the duplexer, if installed, and through the duplex paper jam access door, watch Tray 2 being lifted during power-on.
8. To watch Tray 4 being lifted, open the Vertical Transfer Door and then open and close Tray 4. Override the Vertical Transfer Door closed photosensor (PS35) (see Figure 2, call-out 1) and see if Tray 4’s paper stack is being lifted.
9. If the message persists for Trays 1, 2 and 3: Replace the Paper Input Assembly. Replace the Main Gear Assembly.
10. For Tray 4, check the white bushing, located on the lower part of the Main Drive Assembly. Replace Tray 4. Replace the Gear Assembly.

Control Panel Message

59.x PRINTER ERROR CYCLE POWER

Event Log Error

Service Messages:

59.01.00

59.02.00

The Main Motor is powered by +24 VB, which is generated when Switch 1401 on the Switch/Sensor PCA closes.

59.1 = Main motor start up failure.

59.2 = Main motor rotation failure.

Required Action

1. Cycle power.
2. A defective print cartridge can also cause a 59.1 error by jamming the main gear assembly when it is installed.
3. If the message persists, replace the Switch/Sensor PCA.
4. Check and reseat cabling between the main motor and DC Controller PCA (J218).

   NOTE:

   To determine if the Main Motor is rotating, turn on the printer and see if the top face-down stacker rollers are rotating.

Control Panel Message

61.x PRINTER ERROR CYCLE POWER

Event Log Error

Service Message 61.0x.00

The printer encountered a parity error when accessing either internal memory (x = 0) or SIMM memory (x = 1-4).

Required Action

1. Cycle power.
2. If the message persists: Verify that the SIMM module is installed correctly.
3. Turn off the printer, remove the SIMM module, and then turn on the printer.
4. If the message does not display, replace the defective SIMM.
5. If the message continues, turn off the printer and remove the next SIMM module, then turn on the printer.
6. Repeat this step for the remaining SIMM modules until the problem is isolated.
7. If the message continues without any SIMMs installed, replace the Formatter PCA.

Control Panel Message

62.x PRINTER ERROR CYCLE POWER

Event Log Error

Service Message 62.0x.00

The printer encountered a problem when accessing an internal memory (CRC error).

x = device

0 = Formatter

1-4 = SIMM Module

Required Action

1. Cycle power.
2. If the message persists, verify that the SIMM module is installed correctly. Turn off the printer, remove the SIMM module, and then turn on the printer.
3. If the message does not display, replace the defective SIMM.
4. If the message continues, repeat the step above for the remaining SIMM modules to isolate the problem.
5. If the message continues without any SIMMs installed, replace the Formatter PCA.

Control Panel Message

64 PRINTER ERROR CYCLE POWER

Event Log Error

Service Message 64.00.00

A scan buffer error occurred.

Required Action

1. Cycle power.
2. If the message persists, replace the DC Controller PCA.

Control Panel Message

65 PRINTER ERROR CYCLE POWER

Event Log Error

Service Message 65.00.00

A dynamic RAM controller error occurred.

Required Action

Cycle power. If the message persists, replace the Formatter PCA.

Control Panel Message

66.0.1 through 66.0.45 DEVICE ERROR CYCLE POWER

Event Log Error

• Service Messages 66.00.01 through 66.00.45
• The printer is unable to communicate with the External Paper Handling PCA.
• 00.15=power failure or AC power supply disconnected.
• 00.31-66.00.35 are related to non-supported printers.
• 00.41-66.00.45 are related to invalid device configuration.

Required Action

1. For error codes 1-22: Verify C-Link Cables are installed correctly. Print the PCL configuration pages.
   1. Review the configuration page.
   2. Determine which installed devices are not present.
2. Replace the External Paper Handling Controller.
3. If problems persist, reduce the printer to a minimum configuration. For example, start with the Formatter PCA only and print the PCL configuration pages.
4. Add the External Paper Handling Controller (no cable) and print the PCL configuration pages.
5. Add the C-Link Cable to the 2000-Sheet Input Tray and retry until all devices are added, or the failing device is identified.
6. Replace the controller for the failing Paper Handling Device.
7. For errors 66.00.14 through 66.00.22, the printer may have possible short-term AC power failures. Replace the Multi-Bin Mailbox’s External Power Supply.

Control Panel Message

66.1.1 DEVICE ERROR CYCLE POWER

Event Log Error

Service Message 66.01.01

Feed Motor malfunction. The 2000-Sheet Input Feeder Main Drive Motor provides all "drive" capabilities for feeding paper in Tray 4.

Required Action

1. To see if the 2000-Sheet Main Motor is functioning, open the vertical transfer door. Then open and close Tray 4.
2. Override the vertical transfer door open photosensor (PS35) (see Figure 2, call-out 1).
3. See if the white drive roller on the lower right-hand side of the printer rotates.
4. If it does not rotate, check the cable connections from the 2000-Sheet Feeder to the Main Drive Assembly, Pickup Assembly, Controller PCA, and Power Supply.

Control Panel Message

66.1.2 DEVICE ERROR CYCLE POWER

Event Log Error

Service Message 66.01.02

Lifter malfunction. Under normal operating conditions, when Tray 4 is closed, the Tray 4 paper stack lifts until the paper is directly beneath the Tray 4 feed rollers. Photosensor flag PS34, the Paper Surface photosensor determines when the paper stack is lifted to its feed position.

Required Action

See the recommended actions for Message Tray 4 Empty.

Control Panel Message

66.1.3 DEVICE ERROR CYCLE POWER

Event Log Error

Service Message 66.01.03

Both Feed Motor and Lifter malfunction.

Required Action

See recommended actions for Error Log Messages 66.01.01 and 66.01.02.

Control Panel Message

66.1.15 DEVICE ERROR CYCLE POWER

Event Log Error

Service Message 66.01.15

A power failure or AC Power Supply disconnected.

Required Action

1. Check all c-link cables for correct installation.
2. Check AC Power Supply for functionality.
3. Check PCL configuration page for installed options.

Control Panel Message

66.2.1 DEVICE ERROR CYCLE POWER

Event Log Error

Service Message 66.02.01

Home reference is not found. During the power-on sequence, the Multi-Bin Mailbox and the delivery head travel the length of the mailbox verifying that all the bins and the stapler are installed. This is performed when the PS Bin Full/Head Position photosensor, located in the Head Assembly, reads a scan bar. A scan bar forms by plastic protrusions located on the rear surface of each bin and the stapler (see Figure 3). When all the bins are in place, one continuous scan bar is formed.

Required Action

1. Roll the mailbox assembly away from the printer.
2. Inspect the front of the mailbox to determine if one continuous scan bar is present.
3. Each bin, and the stapler assembly, if installed, must be in place to form a continuous scanbar.
4. Ensure the stapler is firmly seated on to the mailbox.
5. Ensure all mailbox trays are in place.
6. With the 8-bin mailbox, ensure the Blind Cover is installed.
7. Verify the Multi-Bin Mailbox Head assembly can move freely.
8. Override the Mailbox Interlock switch (see Figure 3, call-out 3) then power-on the printer and observe the mailbox head assembly go through the normal power-up sequence.

Control Panel Message

66.2.2 DEVICE ERROR CYCLE POWER

Event Log Error

Error Message 66.02.02

One or more bins were not found.

Required Action

1. Make sure that all bins are properly installed.
2. Check the bins for damage.

Control Panel Message

66.2.3 DEVICE ERROR CYCLE POWER

Event Log Error

Error Message 66.02.03

Delivery Head rollers are not sliding. One or more fingers on the delivery roller mechanism in the mailbox’s Delivery Head Assembly are out of position.

Required Action

1. The mailbox goes through its normal power-on sequence: The head assembly in the mailbox moves to the bottom-most position on the mailbox, then it travels up to its home position. Any fault condition in the mailbox prevents it from going through its normal power-on sequence.
2. Watch the mailbox delivery head from the rear. It may be necessary to first remove the stapler.
3. If it is present, four pairs of white rollers should be visible. A black roller is sandwiched between the white rollers. A small plastic "finger" should be riding on the top surface of the black roller.
4. Verify the Multi-Bin Mailbox Head assembly can move freely.

Control Panel Message

66.2.4 DEVICE ERROR CYCLE POWER

Event Log Error

Error Message 66.02.04

Transport Belt stopped at power on. Too many retries to start.

Required Action

1. Verify proper installation of Multi-Bin Mailbox to printer.
2. Check site requirements.
3. See recommended action for Error Log message 13.03.32.

Control Panel Message

66.2.5 DEVICE ERROR CYCLE POWER

Event Log Error

Error Message 66.02.05

Transport Belt stopped. Too many retries to start. Multi-Bin Mailbox may not be attached/aligned completely to printer.

Required Action

See recommended actions for Error Log message 13.03.32.

Control Panel Message

66.2.6 or 66.2.7 DEVICE ERROR CYCLE POWER

Event Log Error

Error Messages: 66.02.06 or 66.02.07

Communication or protocol error

Required Action

1. Cycle Power.
2. Verify that the C-Link cables are installed correctly.
3. Check cable connections for bent pins and reseat connections. Replace as required.
4. See recommended action for error log code "66.00.01."
5. Check the ground connections on anti-ESD brushes (Delivery Head and Flipper), the Input Paper Guide, the Multi-Bin Mailbox Controller PCA, the Flipper shafts, and the Stapler retainer shaft and wire bail.

Control Panel Message

66.2.14 DEVICE ERROR CYCLE POWER

Event Log Error

Error Message 66.02.14

Multi-Bin Mailbox C-Link is not responding.

Required Action

1. Cycle power.
2. Print the PCL configuration pages.
3. Determine which installed devices are not present on the configuration pages.
4. Verify that the C-Link Cables are installed correctly.
5. Check cable connections for bent pins and reseat connections.
6. Check to make sure that the MBM DC Power supply is connected.
7. If problems persist, reduce the printer to minimum configuration. For example, start with the Formatter PCA only and print the PCL configuration pages.
8. Then add the External Paper Handling Controller without the cable and print the PCL configuration pages.
9. Add the C-Link Cable to the 2000-Sheet Input Tray and retry until all devices are added or the failing device is identified.

Control Panel Message

67 PRINTER ERROR

Event Log Error

Service Message 67.00.00

A miscellaneous interface hardware error occurred.

Required Action

Turn off the printer and all accessories, and then turn them ON. If the message persists, check all installed accessories and C-Link cables. Check all installed FRUs

Control Panel Message

68 NVRAM

Event Log Error

Service Message 68.00.00

The NVRAM has reset or the Formatter firmware has been replaced.

Required Action

1. An NVRAM reset sets some parameters to their default settings. For example, the page count is set to 0, the S/N is set to AAXXYY9999, the MIO Card(s) configuration, and the printer’s error log are cleared.
2. Reconfigure the MIO cards with HP Jetadmin to work again.
3. Print the error log and the PCL configuration pages.
4. Re-enter the printer’s S/N and page counts from SERVICE MODE.

Control Panel Message

68 ERROR CHECK CONFIGURATION

Event Log Error

68.00.00

Non-volatile memory (NVRAM) error occurred.

Required Action

Cycle power.

Control Panel Message

68 NVRAM FULL CHECK CONFIGURATION

Event Log Error

68.00.00

T he non-volatile memory (NVRAM) is full.

Required Action

Press SELECT . The printer will go offline. Remove the MIO card and perform a COLD RESET. The printer displays the message RESTORING FACTORY SETTINGS . When the initialization is complete, the printer will automatically return online.

Control Panel Message

70 or 71 ERROR

Event Log Error

70.00.00 or 71.00.00

A language (personality) SIMM problem was identified. The SIMM is not compatible with the firmware.

Required Action

Remove or replace the language (personality) SIMM.

Control Panel Message

79 SERVICE (04CC)

Event Log Error

Catastrophic System Message

The Main Motor was running for over 20 minutes.

Required Action

See recommended action for General "79 Service (XXXX)" messages.

Control Panel Message

79 SERVICE (0142)

Event Log Error

Catastrophic System Message

Duplex job selecting media by source and odd number of pages.

Required Action

See recommended action for General "79 Service (XXXX)" messages.

Control Panel Message

79 SERVICE (xxxx) CALL SERVICE

Event Log Error

Catastrophic System Message

An unrecoverable firmware error occurred. The numbers (xxxx) following the error indicate the specific error.

Required Action

1. Record the error message including the number in parentheses (XXXX), then press SELECT .
2. Write down any message, and press SELECT again and write down any message.
3. Turn off the printer, and then on again.
4. If the message persists, determine if the error occurs with one particular print job or application.
5. If yes, it is very probable that the print job or application is corrupt. Try another request.
6. Additionally, if the message persists with one particular driver (PCL driver), try the PostScript (R) or vice versa.
7. Try a different driver, such as HP LaserJet 4Si series printer, if available.
8. Cycle power
9. Reseat or replace the interface cable and cycle power.
10. Remove the SIMMs one at a time and cycle power.
11. Remove the MIO Card(s) one at a time and cycle power.
12. Try using the parallel interface, if possible.
13. With the MIO cards out of the printer, perform a COLD RESET.

Control Panel Message

80 SERVICE (XXXX) CALL SERVICE

Event Log Error

Catastrophic System Message

An unrecoverable MIO protocol error occurred. The numbers (xxxx) following the error indicate the specific error.

Required Action

1. Record the error message and the 4-digit code before continuing.
2. Cycle power.
3. If the message persists, remove the MIO cards one at a time and cycle power to isolate the problem.
4. Try using the parallel interface, if possible.
5. Replace the defective MIO card. If it is an HP card, include the four-digit error code with the defective MIO card and return it to H

This error can sometimes be resolved by upgrading the firmware. For more information and troubleshooting steps, please refer to HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting

Control Panel Message

ERR 89

Event Log Error

Staple jammed

Required Action

Clear Staple Jam