| Error Number
|
Description
|
| 300
|
Fax session has completed without errors
|
| 311
|
The user of the local machine has pressed STOP causing the session to be prematurely halted before all pages have been transmitted.
|
| 312
|
A remote fax device has failed to answer the call. Specifically fax tones or the fax handshake from a remote machine has not been detected. Typically this is due to the user calling the wrong number, the correct number has been called but the machine has been configured not to answer, or the remote machine has temporarily disabled answering due to a condition such as lack of paper or a paper jam.
Solution:
Confirm the remote fax machine is ready to receive a document and reattempt the transmission.
|
| 313
|
A busy signal has been detected each time the local machine has attempted to call the remote machine.
Solution:
Reattempt the fax transmission at a later time when the line is no longer busy.
|
| 316
|
The local machine is setup to initiate document transmission, but it has detected that the remote machine is not able to receive a document. This error should be very rare since normally a remote machine will not answer if it cannot receive a document. On of the few exceptions to this would occur if the remote machine was configured to poll transmit a document but was unable to receive.
Solution:
Configure the remote machine for reception. Typically the remote user should ensure paper is loaded in the machine, paper jams are fixed, and any other system abnormalities are cleared.
|
| 317
|
The remote machine cannot support a fax reception at any speed or modulation that is supported by the local machine. No solution.
|
| 318
|
The remote machine cannot support a fax reception at the page width selected by the local machine. No solution.
|
| 321
|
There was a communication error with the receiving fax machine due to poor telephone line conditions.
Solution:
Reattempt the fax transmission at a different time when telephone line conditions have improved.
|
| 322 -324
|
Telephone line conditions were too poor to send a fax.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved.
2. If the session fails after transmitting several pages of a large document, retransmit the document as several smaller documents.
|
| 325 - 328 (ECM error)
|
Telephone line conditions were very poor.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved or
2. Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page; however, the ability to transmit the entire document will be improved. (See error 222 for ECM disable instructions
.)
|
| 329 - 331
|
The remote machine has reported that one or more pages have been received (non-ECM mode) with excessive errors. This error does not result in the session being terminated immediately. Subsequent page transmission can still occur and later pages may be received without error.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved or
2. Select a lower speed for the initial transmission speed. (See error 227 for selecting a slower speed
.)
|
| Error Number
|
Description
|
| 332 - 337
|
There is a defect in the remote fax machine (the other machine) and there is no solution except to send or receive to or from another fax machine.
|
| 338-342 (ECM error)
|
Same as 332
|
| 343
|
Same as 332
|
| 344 - 348
|
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted or:
The remote user has pressed the Stop key while the reception was in progress or:
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved.
2. If the fax session was using error correction, disable ECM.
|
| 349 - 353 (ECM error)
|
Same as 344
|
| 356 - 361
|
Same as 344
|
| 362 - 366 (ECM error)
|
Same as 356
|
| 367 - 372
|
The remote machine appears to be “stuck on�?. There is no solution.
|
| 373 - 377 (ECM error)
|
Same as 367
|
| 380
|
Same as 367
|
| 381
|
The remote machine has failed to issue a valid response to a CTC frame. This occurs during ECM transmission after multiple retransmissions of erred data.
Solution:
There is no solution as there is a defect in the remote machine.
|
| 382
|
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted or
The remote user has pressed the STOP key while the reception was in progress.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved.
2. Disable ECM. (See error 222 for disable ECM instructions
.)
|
| 383
|
The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted or:
The remote user has pressed the Stop key while the reception was in progress.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved or
2. Disable ECM. (See error 222 for disable ECM instructions
.)
|
| 384
|
The local machine has attempted a black JPEG transmission to a machine that does not support this mode.
Solution:
Reattempt the fax transmission using a different mode.
|
| 386
|
The local machine has failed to complete Phase 3 of the initial V.34 handshake after originating a fax session. This is usually due to poor line conditions although it may be a compatibility issue with certain machines and/or line conditions.
Solution:
1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 387
|
The local machine has failed to successfully negotiate the initial V.8 handshake with the remote machine after originating a fax session. Typically this will occur when the remote machine is not fax capable or has disabled reception. It may also be a compatibility issue with certain machines and/or line conditions.
Remedy/Solution:
Reattempt the fax transmission at a different time when telephone line conditions have improved.
-
|
| Error Number
|
Description
|
| 388
|
The local machine has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames. If the machine is in V.17 mode, it is likely the connection has been interrupted. In V.34 mode is also possible for this error to occur due to compatibility problems with certain machines and/or line conditions.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 389
|
The local machine has originated a fax session and has reattempted V.8 negotiations multiple times without success.
Solution:
1. Reattempt the fax transmission at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the transmission using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 390
|
The local machine has originated a fax session using error correction (either V.34 or V.17). Transmission of an image has been abandoned after a timeout when no data has become ready for transmission. This is most likely due to a low memory condition although it could be due to other internal problems causing generation of data for transmission to stall.
Solution:
Reattempt the transmission after making sure documents stored in memory are printed and the unit has paper ready for printing. If the problem persists reinitialize permanent storage.
|
| 391
|
The local machine has originated a fax session without error correction (not V.34 ). Transmission of an image has been abandoned after a timeout when no data has become ready for transmission. This is most likely due to a low memory condition although it could be due to other internal problems causing generation of data for transmission to stall.
Solution:
1. Reattempt the transmission after making sure documents stored in memory are printed and the unit has paper ready for printing. If the problem persists reinitialize permanent storage.
|
| 392
|
The local machine has answered a fax session and completed the initial V.34 handshake but has been to detect any T30 frames. This failure is either a compatibility problems with certain machines or is due to line conditions.
Solution:
1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the reception using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 393
|
The local machine has failed to complete Phase 3 of the initial V.34 handshake after answering a fax session. This is usually due to poor line conditions although it may be a compatibility issue with certain machines and/or line conditions.
Solution:
1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the reception using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 394
|
The local machine has failed to successfully negotiate the initial V.8 handshake with the remote machine after answering a fax session. Typically this will occur when the calling machine is not fax capable. It may also be a compatibility issue with certain machines and/or line conditions.
Solution:
1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. Disable V.34 on the local machine and attempt the reception using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 395
|
An unexpected T.30 frame has been received between pages during a multipage V.34 reception. This is almost certainly a compatibility problem with the remote machine and may be due to an error with the implementation of the remote machine.
Solution:
1. Reattempt the fax reception. If transmission errors are not encountered because line conditions have improved then this error will probably be avoided.
2. Disable V.34 on the local machine and attempt the reception using the V.17 mode. (See error 227 for changing to a slower speed or disabling V.34
.)
|
| 396
|
An error occurred during a V.34 transmission when the local machine was unable to correctly handshake with the remote machine and was consequently unable to transmit a T30 frame. This occurs when the line was disconnected or if line conditions degrade during the session.
Solution:
Reattempt the fax transmission at a different time when telephone line conditions have improved.
|
| 397
|
Same as comm error 396
|
| 398
|
Same as comm error 396
|
| 399
|
Same as comm error 396
|
| 400
|
Same as comm error 396
|
| 401
|
Same as comm error 396
|
| 402
|
Same as comm error 396
|
| 403
|
Same as comm error 396
|
| 404
|
Same as comm error 396
|
| 405
|
Same as comm error 396
|
| 406
|
Same as comm error 396
|
| 407
|
Same as comm error 396
|
| Error Number
|
Description
|
| 408
|
Same as comm error 396
|
| 409
|
Same as comm error 396
|
| 410
|
Error occurred during a V.34 reception when the local machine was unable to correctly handshake with the remote machine and was consequently unable to transmit a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 411
|
Same as comm error 410
|
| 412
|
Same as comm error 410
|
| 413
|
Same as comm error 410
|
| 414
|
Same as comm error 410
|
| 415
|
Same as comm error 410
|
| 416
|
Same as comm error 410
|
| 417
|
Same as comm error 410
|
| 418
|
Same as comm error 410
|
| 419
|
Same as comm error 410
|
| 420
|
V.34 negotiations have failed from the originating machine during phase 4. Phase 4 occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 421
|
V.34 negotiations have failed from the originating machine during phase 3. Phase 3 occurs after V.8, before phase4, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 422
|
V.34 negotiations have failed from the answering machine during phase 4. Phase 4 occurs after V.8 and before the first T.30 frames are exchanged.
Solution:
1. Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 423
|
V.34 negotiations have failed from the answering machine during phase 3. Phase 3 occurs after V.8, before phase 4, and before the first T.30 frames are exchanged.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 430
|
The transmitting machine is unable to send continuous ones at the end of the control channel prior to starting the primary channel. This is a V.34 error. This error may be associated with line conditions although it is more likely to be due to internal problems with the modem.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 431
|
The transmitting machine has not received a response after aborting a transmission. Depending upon when the session is aborted some remote machines may not respond. It should be noted the local unit always attempts to abort the session in a graceful way which would allow the remote machine to respond to the final PPS_EOP.
Solution:
No action required. The session was aborted.
|
| 440
|
Error occurred during a V.34 transmission after one or more partial pages (image data) were transmitted using the primary channel. The transmitting machine was unable to restart the control channel in order to resume the T30 handshake. This typically occurs when the receiving machine prematurely disconnects during partial page reception, although it is possible it may also be due to compatibility issues.
Solution:
Reattempt the fax reception at a different time when telephone line conditions have improved.
|
| 441
|
Same as comm error 440
|
| 442
|
Same as comm error 440
|
| 443
|
Same as comm error 440
|
| 444
|
Same as comm error 440
|
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