 |
» |
|
|
|
|
|
|
|
|
HP LaserJet 6L, 1100, 1100A, 3100, and 3150 Series Products - Multiple Sheets Feed Through the Printer
ISSUE:
Multiple sheets feed through the HP LaserJet 6L, 1100/1100A, 3100 or 3150 series product during a print job.
SOLUTION:
Listed below are some possible solutions:
-
Verify the media is in good condition and is not damaged, curled, wrinkled, or irregularly shaped. Media that is not stored in the original packaging will adapt to the HP LaserJet series printers' environment.
Check the following environmental conditions at the HP LaserJet series printer’s location. Each can be a contributing factor to print quality and output problems, resulting in severe paper curl, paper pick problems, multiple feeds, ghosting, and jamming.
Temperature and humidity
: Paper is too dry and not moist enough. Insufficient moisture makes paper less conductive and creates static buildup.
Exposure to sunlight can cause the paper to become unduly dry creating static buildup and conductivity problems.
Turn the paper stack over or turn it around in the input tray to reverse the direction of the paper.
Load paper from a new, unopened ream of paper.
Avoid mixing paper types in the input tray.
Verify the paper is cut to specification. This can cause poor print alignment, skewed stacking, improper fit in the input tray, or difficulties for the paper sensors. Change the paper type or try another brand of paper.
When adding paper to an existing stack in the paper input bin, always remove and realign all of the paper to avoid multiple paper feeds, paper jams, or both.
Do not "fan" the paper before adding it to the paper input bin. Instead, "break" the paper by gently folding the stack of paper in half in a U shape.
Try printing on the other side of the paper.
-
Clean the printer with a dry lint-free cloth, or with the recommended cleaning kit from HP. Make sure to remove all dust, spilled toner and particles of paper from the unit, see the User's Manual
that shipped with the unit for cleaning instructions specific to the model.
|
NOTE:
|
Dirt, debris, and paper fragments may accumulate on top of the separation pad. Clean this area, if necessary. |
Store media in the paper ream, out of direct sunlight, and in a cool, dry environment.
Avoid the following types of media:
Print media that is very rough, highly textured, or heavily embossed.
Print media with multipart forms.
Print media that offsets or discolors.
Print media that is extremely shiny or glossy.
If none of these possible solutions resolve the issue, the separation pad may need to be replaced. Contact your local service provider to have this service performed as it is not a customer replaceable part.
|
|
Printable version
