Introduction

Whenever the printer is switched on, it automatically performs a series of internal self-test and mechanical initialization sequences. If any of the printer parts fail, a system error will appear.

This document contains information about reading error codes, and lists the error codes along with their descriptions and the corrective actions that are recommended for resolving them.

Reading the error codes

System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The front panel of the printer can only display graphics, so the system error codes are represented as bars. Determine the error code by counting the bars on the front panel display.

Each bar represents one numerical unit, and each flashing bar represents two numerical units. The first two columns of bars represent the first digit in the error code, the next two columns represent the second digit, the fifth column represents the third digit, and the sixth column represents the final digit. The error code displayed in figure 1 below is 79:04.

The first two digits of the error code indicate the failing subsystem, and the final two digits indicate the recovery action.

To review the printer's system error code history, print the internal printer information pages:

1. On the printer's front panel, press and hold the Power switch.
2. While still pressing the Power switch, press the OK button four times.
3. Release the Power switch, and the information pages will print.

Error code descriptions and corrective actions

The following table lists the system error codes, descriptions of the problem, and the corrective actions recommended to resolve the problem.

Only try one recommended action at a time, and then check if the error code has disappeared before moving on to the next action.

01:10 error code

01:12 error code

02:10 error code

04:13 error code

08:11 error code

11:10 error code

11:11 error code

21:10 error code

22:10 error code

35:01 error code

37:01 error code

37:10 error code

42:10 error code

56:10 error code

56:13 error code

58:10 error code

61:05 error code

62:04, 63:04, 64:04 and 65:04 error code

65:01 error code

71:03 error code

71:14 error code

72:04 error code

74:12 error code

79:04 error code

81:01 error code

81:12 error code

83:10 error code

85:10 error code

86:01 error code

There has been a scan-axis shutdown - usually a paper jam caused by a blockage of the scan-axis system.

86:11 error code

95:00 error code

95:02 error code

95:04 error code

Warning codes

Warnings will not be displayed on the front panel. They will appear on the Information page, allowing continued operation of the printer without the need of immediate intervention. To print an Information Page, hold the POWER button down while pressing and releasing the CONTINUE button four times.

270:00 warning code

271:00 warning code

272:00 warning code

273:00 warning code

274:00 warning code

275:00 warning code

66:02:1 warning code (applicable to HP Designjet 130/130nr only)

66:02:2 warning code (applicable to HP Designjet 130/130nr only)

83:01:1 warning code (applicable to HP Designjet 130/130nr only)

83:01:3 warning code (applicable to HP Designjet 130/130nr only)

94:02:1 warning code

94:02:2 warning code (applicable to HP Designjet 120/120nr only)

94:02:3 warning code

94:02:4 warning code

94:02:5 warning code

94:02:6 warning code (applicable to HP Designjet 130/130nr only)

94:02:7 warning code (applicable to HP Designjet 130/130nr only)

94:02:8 warning code

94:02:9 warning code (applicable to HP Designjet 120/120nr only)

941:02:1 warning code

941:02:2 warning code

941:02:3 warning code

941:02:4 warning code (applicable to HP Designjet 130/130nr only)

941:02:5 warning code (applicable to HP Designjet 130/130nr only)

Upgrading the firmware

1. Download the HP Designjet System Maintenance Tool from the Web.
2. Install the tool.
3. Select the Help/Maintenance menu option in the software RIP.
4. Select Upgrade firmware . The HP Designjet System Maintenance Tool checks the firmware version of the printer and downloads the necessary upgrade. (The firmware version is not checked when using Windows NT.)

Clearing a paper jam

1. Try pressing the CONTINUE button (upper-right button) on the printer's front panel. If this does not solve the problem, continue with the remaining steps.
2. Turn off the printer.
3. Remove all media from the trays. Pull out any media that is visibly stuck.
4. If the rear path through is installed, remove it by pressing the buttons on each side and pulling it out.
   Figure 4: Rear path through

   

   1 - Rear path through buttons
5. If a duplexer is installed, remove it by pressing the buttons on each side and pulling it out.
   Figure 5: Duplexer

   

   1 - Duplexer button
6. Removing the rear path trough or the duplexer gives access to the inside of the printer from the rear. Pull out any media that may be stuck inside the duplexer or that is accessible from the rear.
7. Replace the rear path trough or the duplexer and make sure it fits securely.
8. Remove the back panel by pressing the two catches inwards.
9. Pull out any media that may be stuck inside.
10. Replace the back panel and make sure it fits securely.
11. Close the rear access door.
12. If the printer still reports jammed media, lift the top cover and pull out any media that may be stuck.

    CAUTION:

    When lifting the cover, be careful not to damage or disturb any of the tubes or other internal parts of the printer.

13. Turn the printer back on.

Cleaning the printheads

1. Select the Help button from the driver software.
2. Start the Maintenance application.
3. Select the Recover Printheads option. (This is the cleaning process.)

Installing printheads

1. Press the POWER button to turn on the printer.
2. Open the ink cartridge door at the front, right side of the printer. Continue lifting the ink cartridge door until the printheads are accessible.
3. When the printhead door is opened, the carriage assembly will briefly move left, then back right.

   WARNING:

   Do not attempt to access the printheads until the carriage assembly has come to a complete stop, flush against the right side of the printer.

4. Access the printheads by lifting the latch from the rear. Pull the latch forward and down to release the latch hook. Then, lift up and push the latch toward the back of the printer.
5. Remove the printhead from the packaging. Remove the protective tape from the printhead.
6. Insert the printhead into its own color-coded socket. Firmly press the printhead into its slot.
7. Repeat Steps 5 and 6 for each of the six printheads that may need to be installed or replaced.
8. Close the printhead latch. Ensure that the hook on the printhead latch catches the carriage lock.
9. Close the printhead door, and then close the ink cartridge door.

Cleaning the electrical contacts

Tools needed:

• Lint-free cloth.
• Distilled water (if available but not necessary).

  CAUTION:

  Avoid dry cotton swabs or dry fiber-like towels. Loose lint or fibers may scratch the delicate materials, thereby causing damage to the printheads.

1. Prepare lint-free cloth dampened with warm distilled water (if available). Be sure to rotate the lint-free cloth between the thumb and forefinger to pack the cotton and remove excess water. Never drip water into the printer.

   CAUTION:

   Avoid using alcohol or other cleaning solvents. Chemicals may cause damage to the printheads. Do not wipe or clean the actual nozzle area of the printheads. Wiping or rubbing this area may cause damage to the printhead.

2. Remove all of the printheads from their slots.
3. Gently wipe the electrical contacts inside the cartridge’s carriage slots in an up-and-down motion, until all of the ink is removed.
4. Clean the electrical contacts on the back of each of the four printheads as well.

   CAUTION:

   Wait until all the cleaned parts are dry.

5. Reinsert the printheads.

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