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SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01135593

Version: 1

Advisory: Installation of SUSE LINUX Enterprise Server 9 x86 Service Pack (SP) 3 (or Earlier) May Stop Responding on a ProLiant Server Configured with 16 Processor Cores
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-08-10

Last Updated: 2007-08-10


DESCRIPTION

While attempting an installation of SUSE LINUX Enterprise Server 9 x86 Service Pack (SP) 3 (or earlier) on a ProLiant server configured with 16 processor cores, after the first server reboot, the server will stop responding. No messages are displayed when this occurs.

Note : This is not ProLiant server-specific.

SCOPE

Any ProLiant server configured with 16 processor cores and attempting an installation of SUSE LINUX Enterprise Server 9 x86 SP 3 (or earlier).

RESOLUTION

To boot to the operating system for the first time, boot with kernel parameter "maxcpus=8." Add the "maxcpus=8" parameter to the /boot/grub.conf file to allow the kernel parameter setting to be applied when booting the server later.

To enable all 16 processor cores, obtain a new kernel from SUSE.

This does not occur with SUSE LINUX Enterprise Server 10.

RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:

 

SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154 .
To search for additional advisories related to Linux, use the following search string:
+ProLiant +Advisory +Linux
KEYWORDS : install stops, install won't boot, reboot to OS

Hardware Platforms Affected: HP ProLiant DL580 G5 Server series, HP ProLiant BL680c G5 Server series
Operating Systems Affected: SUSE Linux Enterprise Server 9 (x86)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01135593
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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