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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
Advisory: HP ProLiant DL585 G2 and ProLiant BL685c Servers May Intermittently Stop Responding or Generate a Blue Screen After Powering On, Powering Off, Entering Hibernation or Enabling/Disabling a Device in Windows Device Manager
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
On rare occasions, an HP ProLiant DL585 G2 server or HP ProLiant BL685c Server Blade running any edition of Microsoft Windows Server 2003 or Microsoft Windows Server 2003 x64 may stop responding or generate a Non-Maskable Interrupt (NMI) blue screen (similar to the following) when powering on, powering off, entering hibernation or when enabling/disabling a device in Windows Device Manager.
This condition occurs because the PCI Express Bridge chipset does not properly handle a PCI Express device entering a D3hot power management state as a result of powering on, powering off, entering hibernation or when enabling/disabling a device in Windows Device manager.
Note:
The D3hot power management state is one of the five power management settings provided by the PCI specification. The PCI specification defines five power saving steps: D0, D1, D2, D3hot and D3cold. D0 indicates "full power", D3 indicates "minimal power usage". During the D3cold state the power supply of a specific PCI device is cut off completely. During the D3hot state, the device still receives power. The D1 and D2 states describe graded energy saving modes between "On" and "Off". D1 is referred to as a "slight sleep mode". This means that the largest part of a device still functions while other parts are already shut down. For example, in a networking card, this could be the monitoring of the data flow. PCI devices that are not needed for a period of time change to the D2 state. This means that everything is turned off and only the configuration registers remain accessible. The only function the device can enable via the PCI bus is a power management event (PME).
SCOPE
Any HP ProLiant DL585 G2 server or HP ProLiant BL685c Server Blade running any edition of Microsoft Windows Server 2003 or Microsoft Windows Server 2003 x64.
RESOLUTION
If this condition occurs on a server configured with an embedded PCI Express device
, an
Emulex or QLogic Fibre Channel Mezzanine HBA, or any of the following network adapters
, apply the
PCI Express Power
Management Update for the HP ProLiant DL585 G2 and HP ProLiant BL685c Version 1.0.0.0
, available for download at the URL listed below:
- HP NC373i Integrated Multifunction Gigabit Server Adapter
- HP NC373F PCI Express Multifunction Gigabit Server Adapter
- HP NC373T PCI Express Multifunction Gigabit Server Adapter
- HP NC373m PCI Express Dual Port Multifunction Gigabit Server Adapter
- HP NC374m PCI Express Multifunction Gigabit Server Adapter for HP BladeSystem
PCI-express Power Management Update for the HP ProLiant DL585 G2 and HP ProLiant BL685c Version 1.0.0.0:
http://h18007.www1.hp.com/support/files/server/us/locate/10026.html
If this condition occurs on a server configured with a third-party PCI Express device
, power-cycle the server as a workaround. In addition, avoid hibernation and enabling/disabling a device in Windows Device Manager on a server operating in a production environment.
This condition is currently under investigation. This advisory will be updated when additional information becomes available.
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RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
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To search for additional advisories related to ProLiant servers running Microsoft Windows Server 2003 and displaying a blue screen, use the following search string:
+ProLiant +Advisory +"blue screen"
KEYWORDS
: hang, freeze, NMI, bluescreen, blue screen, BSOD
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Hardware Platforms Affected: Microsoft Windows Server 2003 64Bit(Standard HP Product), HP ProLiant DL585 G2 Server series, HP ProLiant BL685c Server series
Operating Systems Affected: Microsoft Windows Server 2003 Enterprise x64(Standard HP Product), Microsoft Windows Server 2003 Standard x64(Standard HP Product), Microsoft Windows Server 2003 Enterprise Edition(Standard HP Product), Microsoft Windows Server 2003 Standard Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00864181
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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