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HP Deskjet 2050 All-in-One Printer Series - Scans or Copies Are Blank
Issue
When you scan or copy an original, the output is blank.
Solution
Click the Plus sign ( 
) next to your issue for more information. Blank scan
Follow these steps to resolve the issue.
Step one: Plug the power cord directly into a wall outlet
If your product is not plugged directly into a wall outlet, there might not be enough power reaching the product. Follow these steps to plug the power cord directly into a wall outlet.
Press the Power button ( 
) to turn off the product. Unplug the power cord from any surge protector, extension cord, or power strip, and then plug the power cord directly into a wall outlet.
Press the Power button (
) to turn on the product. Try the scan again.
If the scan was successful
, you can stop troubleshooting.
If the scan was not successful
, continue to the next step.
Step two: Make a copy
Follow these steps to make a copy. These steps help you to find out if the issue is software or hardware related.
-
Load plain white paper in the paper tray. Slide the paper in until it stops.
Slide the paper width guide snugly against the paper.
Figure 1: Load plain white paper in the paper tray
Image: Load plain white paper in the paper tray. Lift the scanner lid.
Figure 2: Lift the scanner lid
Image: LIft the scanner lid. Place the document or picture on the scanner glass with the print side down, and then position it according to the engraved guides around the glass on the right-front corner.
Figure 3: Place the document on the scanner glass
Image: Place the document on the scanner glass Close the scanner lid.
Figure 4: Close the scanner lid
Image: Close the scanner lid. Press either the Start Copy Black button ( 
) or the Start Copy Color button ( 
).
Blank copy
Follow these steps to troubleshoot hardware issues.
Step one: Plug the power cord directly into a wall outlet
Press the Power button (
) to turn off the product. Unplug the power cord from any surge protector, extension cord, or power strip, and then plug the power cord directly into a wall outlet.
Press the Power button (
) to turn on the product.
Step two: Print a self-test report
Press and hold the Start Copy Black button (
) and the Start Copy Color button (
) until the product makes some noise. Release both buttons. The self-test report prints.
Figure 5: Example self-test report
Graphic: self-test report
Step three: Clean the cartridges
Click the plus sign (
) next to your operating system for more information.
Windows
Open the HP product software:
Windows XP
Click Start
( 
), click All Programs
, click HP
, click the folder for your HP product, and then click the icon for your HP product ( 
). Windows Vista
Click the Windows icon ( 
), click Programs
, click HP
, click the folder for your HP product, and then click the icon for your HP product (
). Windows 7
Click the Windows icon (
), click All Programs
, click HP
, click the folder for your HP product, and then click the icon for your HP product (
).
|
NOTE:
|
You can also open the HP product software from your computer desktop: double-click the icon for your HP product (
). |
The product software opens.
Double-click Printer Actions
( 
). Double-click Maintenance Tasks
( 
). The HP Toolbox opens. Click Clean Ink Cartridges
, and then follow the on-screen instructions to clean the cartridges.
Mac
Make sure that the product is turned on and connected to the computer.
On the computer, click the Apple icon ( 
), and then click System Preferences
. Click Print & Fax
for Mac OS X 10.5 and 10.6, or Print & Scan
for OS X 10.7.
In the left pane, click your product to highlight and select it.
Click Options and Supplies
, and then click the Utility
tab.
Click Open Printer Utility
. The HP Utility opens.
Click Clean Cartridges
. The product cleans the cartridges.
|
NOTE:
|
Features and options might vary depending on your HP product model. |
Try the scan or copy again.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step four: Clean the scanner glass and scanner backing
Before you begin, gather the following materials:
| CAUTION:
|
Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass. |
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Lift the scanner lid.
Figure 6: Lift the scanner lid
Image: LIft the scanner lid. Spray a clean, soft, lint-free cloth with mild glass cleaner.
| CAUTION:
|
Do not spray the glass cleaner directly on the glass to avoid damaging the scanner. |
Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
Figure 7: Scanner glass
Image: Scanner glass. Figure 8: Scanner lid
Image: Scanner lid. Dry the scanner glass thoroughly with a clean, dry cloth to prevent spotting, and then dry the white underside of the scanner lid.
|
NOTE:
|
Do not use paper-based wipes or tissues that can leave fiber residue. |
Close the scanner lid.
Figure 9: Close the scanner lid
Image: Close the scanner lid. Reconnect the power cord to the product, and then press the Power button (
) to turn on the product. Try the scan or copy again.
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
Step five: Service the All-in-One
Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. If your product is in warranty
, contact HP.
If your product is out of warranty
, fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. |
|
Версия для печати
