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HP Scanjet - Windows 8 support


Introduction
This document provides details on the scanner products that have driver and/or software support for the Microsoft Windows 8 operating system. Some older Scanjet products have limited, basic feature software support only. This is based on customer demand and the continued evolution of technology standards. Use the following information to find out the level of support offered for your product and where to obtain it.
NOTE: When upgrading from an older version of Windows to Window 8, HP recommends first uninstalling and removing existing HP drivers and software before installing the recommended solution listed below.
Driver and software types
For some products there are multiple driver types you can select depending on the environment:
  • HP Scanning software - Recommended where available, the HP Scanning software is either included on HP Win 7 CD/DVD that came with a new product or is available for download from www.hp.com.
  • Basic feature driver (Basic driver) - This download can be used when no other solution is available to provide basic Windows Imaging Application (WIA) features.
  • Smart Document Scan software (TWAIN) - For use by customers that do not have imaging applications and need TWAIN-compatible software. SDSS 2.x requires downloading and installing the ISIS/TWAIN driver and utilities and the SDSS software. SDSS 3.x requires downloading and installing the TWAIN only and SDSS software.
  • Kofax VirtualReScan (VRS) software (ISIS) - Download for use by customers that require the document-processing features of Kofax VRS. Requires downloading and installing both the ISIS driver and the Kofax VRS.
  • ISIS/TWAIN - Download includes driver and utilities only (no scan application) for both ISIS and TWAIN for use by customers that have either ISIS-compatible AND/OR TWAIN-compatible imaging applications.
  • ISIS - Download including driver and utilities only (no scan application) for use by customers that have ISIS-compatible imaging applications.
  • TWAIN - Download including driver and utilities only (no scan application) for use by customers that have TWAIN-compatible imaging applications.
Supported Products
The following list of scanners are supported in Windows 8 with either the full feature CD that came with the product, or full feature software or basic drivers available for download from www.hp.com/go/support . Available drivers are indicated with a green check mark ( ).
Some products may have a full feature CD that shipped with the scanner included in the box. HP software CDs for Windows Vista and Windows XP might not install in Windows 8. Go to www.hp.com/go/support to download Windows 8 scanner software.
NOTE: Windows on ARM tablet solutions are not available for HP Scanjet products.
NOTE: If you do not see your product in the list below, it might not be supported. Go to Products Not Supported in Windows 8 (c03477149) (in English).
Legend  
= Not available
= Available
= Available with limitations
= USB connection
= Network connection (wired only)

NA = Does not apply
  Windows 8 solutions for PC & Laptop Compatibility requirements Administrators
HP Scanjet Model PC/Laptop support Recommended solution 4 CD/DVD available Install connection ** Scan connection ** Other Solutions available for download +
1000 mobile HP Scanning software Order CD
Note: The 1000 Photo Scanner is not supported.
2400 HP Scanning software Basic driver
3000 HP Scanning software Order CD
3670 Workaround Basic driver
3690 Workaround Basic driver
3800 HP Scanning software Basic driver
4370 Workaround
4850 Workaround Basic driver
4890 Workaround Basic driver
5000 Smart Document scan software & TWAIN only driver Order CD Basic driver
ISIS/TWAIN
TWAIN only
5530 Workaround Basic driver
5590/5590p HP Scanning software Order CD TWAIN only
Basic driver
7000 Smart document scan software & TWAIN only driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
TWAIN only
Enterprise 7000 s2 Smart document scan software and TWAIN only driver Order CD Kofax VRS (ISIS)
ISIS only
TWAIN only
Enterprise 7000n N/A N/A N/A N/A
Enterprise 7500 Smart document scan software & TWAIN only driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS only
TWAIN only
7650 HP Scanning software Basic driver
ISIS/TWAIN
7650n HP Scanning software Basic driver
ISIS/TWAIN
7800 Smart document scan software and ISIS/TWAIN driver Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
8200c/8200gp Workaround Basic driver
8250 Workaround Basic driver
8270 HP Scanning software Basic driver
ISIS/TWAIN
8290 Workaround Basic driver
8300 Digital Flatbed HP Scanning software Basic driver
8300 Professional Image HP Scanning software Basic driver
8350 HP Scanning software OR
Smart Document Scan software and ISIS/TWAIN driver
Basic driver
SDSS (TWAIN)
Kofax VRS (ISIS)
ISIS/TWAIN
8390 HP Scanning software OR
Smart Document Scan software and ISIS/TWAIN driver
Basic driver
SDSS (TWAIN)
Kofax VRS (ISIS)
ISIS/TWAIN
Enterprise 8500 fn1 N/A N/A N/A N/A
Enterprise 9000 Smart document scan software and TWAIN only driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
TWAIN only
G2410 HP Scanning software Order CD Basic driver
G2710 HP Scanning software Order CD Basic driver
G3010 HP Scanning software Basic driver
G3110 HP Scanning software Basic driver
G4010 HP Scanning software Order CD Basic driver
G4050 HP Scanning software Order CD Basic driver
N6010 HP Scanning software Basic driver
N6310 HP Scanning software Order CD Basic driver
ISIS/TWAIN
N6350 HP Scanning software Order CD Basic driver
ISIS/TWAIN
N7710 Smart document scan software and ISIS/TWAIN driver Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
N8420 Smart document scan software and ISIS/TWAIN driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
N8460 Smart document scan software and ISIS/TWAIN driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
N9120 Smart document scan software and TWAIN only driver Order CD Basic driver
Kofax VRS (ISIS)
ISIS/TWAIN
TWAIN only
If your product is not listed here, then the scanner is not officially supported by HP. For more information, go to Products Not Supported in Windows 8 (c03477149).
NOTE: HP drivers and software created for the Microsoft Windows Vista operating system might provide a workaround in Microsoft Windows 8 but are not guaranteed.
Some products listed above and products that do not have scan software available from HP are compatible with select third-party software. For more information about scan software alternatives for Windows 8, go to Third-party scan software solutions (c03479564) (in English).
Footnotes
Footnotes
** To install the driver or to scan, you must connect the product to the computer using a supported connection type. Some products do not support network scanning or network installs. Scanjet products do not support wireless installs. Use a USB cable connection.
+ Internet connection required.
4 HP Scanning software, and Smart Document Scan software are larger file downloads. If you are using a dial up connection, consider ordering the solution on CD if available. To check, click the link in the Recommended solution column for your product.

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