Remote firmware update methods

The HP Color LaserJet CP5520 series printer features remote firmware update capabilities. Currently we are limited to only three supported methods of performing upgrades on this device. We no longer support the legacy methods of upgrading your device through the FTP, LPR, Port 9100 methods.

Current Firmware upgrade methods

1. Embedded Web Server
2. Walk up USB thumb drive
   1. Pre-Boot Menu
   2. Standard Control Panel, Device Maintenance application
3. Web Services – Web JetAdmin

Where to get the latest firmware

Prior to the release of the printer please contact your Technical Marketing Engineers responsible for this product for further details of retrieving the Firmware files.

We will be providing an FTP link with the files which are approximate 180MB.

Once the Product has released the firmware will be on www.hp.com under the Support and Drivers download link.

Determining the current level of firmware

Please print a configuration page prior to performing any firmware update. To print the configuration page:

1. Go to the printer’s control panel.
2. Press the Home or OK hard button.
3. Scroll down using the hard arrow to the Administration menu.
4. Press the hard OK button.
5. On the Reports menu press the OK button.
6. On the Configuration /Status Pages menu press the OK button.
7. Scroll down using the hard arrow to the Configuration page option and press OK .
8. Scroll back up to the top to the Print option.
9. Press the hard OK button.

On the printed Configuration page look in the section marked Device Information for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this:

Firmware Datecode: 20100831

Firmware Revision: 103067_104746

Active and Repository Firmware locations

The Firmware Bundle now consists of multiple parts. The main components are the Windows CE Operating System and the printer/peripheral firmware files.

There are two locations/partitions on the hard drive that the Firmware components reside:

1. The Active – where the Operating System and Firmware currently are running
2. The Repository – the recovery location

If the Active location is damaged or a Partial Clean was performed, the printer will automatically copy over the OS and Firmware files from the Repository location and will recover the printer.

If both the Active and Repository locations are damaged or a Clean Disk was performed then both locations will be lost and the printer will display a 99.09.67 error. You will be required to upload firmware to the printer in order for it to function again.

How to perform firmware upgrades

Currently the Firmware Bundle is called a “xxxxxxx.bdl�? file. This file requires an interactive upgrade method. You cannot upgrade the printer using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to upgrade the firmware of this device.

Please make sure that your printer is ready to receive the firmware file and no error messages are being displayed on the control panel.

Embedded Web Server: (control panel is at a Ready screen)

After uncompressing the file you will see a xxxxxxx.bdl file.

1. Open an Internet Browser Window.
2. Enter the IP address in the URL line.
3. Select the Firmware Upgrade link from within the Troubleshooting tab. (see below)
4. If you get a warning screen please read and following instruction for setting a Administrator password within the Security Tab.
   
5. Browse and choose the bundle firmware file. Select the Install button.
   
6. Do not close the Browser Window or interrupt communication until the Embedded Web Server displays the Confirmation Page. (see below)
7. The printer will need to be power cycled. This can be done Now or Later from the Confirmation Page within the EWS.
   

Pre-Boot walk-up USB thumb drive: (control panel Pre-Boot menu)

After uncompressing the file you will see a xxxxxxx.bdl file.

1. Copy the xxxxxxx.bdl file to the USB thumb drive.
2. Turn on the printer.
3. As the printer boots up, press the Stop button when you see the Ready, Data and Attention LED’s light solid.
4. Scroll down using the hard arrow buttons until you come to the Administrator menu and press OK .
   
5. Scroll down to the Download menu and press OK .
   
6. Insert the USB Thumb drive which has the device Firmware xxxxxxx.bdl file on it. If a message appears – No USB Thumbdrive files found , you may need to connect your Thumb drive to the external USB connection on the Formatter.
7. Scroll down to the USB Thumbdrive menu and press OK .
   
8. If you have more than one .bdl file on your USB Thumb drive, select the file you want loaded and press OK .
   
9. The firmware file will start to copy over to the drive and then will complete.
   Please be patient since this may take up to 10 minutes to reboot.
   
   
10. Press the Back button 4 times until you see the Continue menu and press OK .
11. The printer will continue to boot to the Ready state.

Walk-up USB thumb drive: (Standard control panel menu)

After uncompressing the file you will see a xxxxxxx.bdl file.

1. Copy the xxxxxxx.bdl file to the USB thumb drive.
2. Press the Home or OK Control Panel button.
3. Scroll down using the hard arrow buttons until you come to the Device Maintenance menu.
4. Press the OK button.
5. Scroll down until you come to the USB Firmware Upgrade menu.
   
6. Press the OK button.
7. Insert the USB thumb drive, as instructed, into the Host USB port on the front of the device and press the OK button.
   
8. If you have multiple xxxxx.bdl files on the USB them drive, scroll to the correct version and press the OK button.
   
9. A message will appear to upgrade to an older, newer or reinstall same version. Choose your option and press OK .
   The printer will now start to update your firmware from the USB device. Please be patient since this may take up to 10 minutes to reboot.
10. 
    Please do not interrupt the updating process. The printer will reboot automatically.

    NOTE:

    When the upgrade process has completed the LaserJet will reboot. Once the printer or MFP is back online, print a Configuration Page and verify that the new firmware has been installed.

Web Services – Web JetAdmin:

Please consult your Web JetAdmin User Guide for upgrading your printer via Web JetAdmin.