Windows XP Professional x64 Edition

The recently released Windows XP Professional x64 Edition requires drivers specifically engineered for use with the x64 operating system. The majority of drivers previously released for the 32 Bit Windows XP operating systems (Windows XP Home, XP Professional, and Media Center Edition), do not work on Windows XP Professional x64 Edition. Please consult the following document for information about planned support:

• HP Scanjet Scanners - Support for Microsoft Windows XP Professional x64 Edition

Windows XP and Service Pack 2

Microsoft has released a new update for Windows XP: Service Pack 2 (SP2). This update adds a whole new set of functionalities and reinforces the security of the operating system. However, after the SP2 installation, some programs, applications, or devices might behave differently. In order to know more about the SP2, please consult the following links:

• Important Information From HP About Microsoft® Windows® XP Service Pack 2

Before updating Windows XP with the Service Pack 2, read the following Microsoft documentation in order to avoid issues at a later stage:

• Programs that might stop working
• Programs that might experience performance or functionality issues

Use this document to learn more about the new Service Pack 2 security features and how to download drivers from HP Web site while still keeping your computer secure, Downloads Fail and Security Warnings Appear after Installing Service Pack 2 for Windows XP

Windows XP and Windows 2000 Profesional

• How to Download, Install and Uninstall the HP Scanjet Scanning Software in Windows XP
• HP Digital Imaging - HP Precisionscan Scanning Software Destinations Update 1.0, Including Support for Microsoft (R) Office XP
• HP Scanjet Scanners - How to Set a Restore Point Before Installing HP Scanning Software in Microsoft Windows Me and Windows XP
• HP Scanjet Scanners - Finding a Solution When a Digital Signature Not Found Screen Is Displayed While Installing Scanners on Microsoft(R) Windows 2000 or XP
• HP Scanjet Scanners - Upgrading and Supporting Scanners on Microsoft(R) Windows 2000 Professional

Apple Macintosh

• HP Scanjet Scanners Support for Mac OS X
• HP Products - Macintosh Support with Apple Boot Camp and Windows XP

Linux

• HP Scanjet - Elimination of Toolkits and Software Developer Support

Uninstallation

The uninstall option of the setup program has also been designed to help the scanner user to solve some software incidences that may happen either when installing or opening the HP scanning software. Please follow these steps to uninstall the HP scanning software:

• Microsoft Windows
  1. Click Start , point to Settings , and then click Control Panel . In Windows XP, click Start , and then click Control Panel .
  2. Click Add/Remove Programs , and then select the HP Scanning software .
  3. Click Change or Add/Remove , depending on your Windows version.
  4. Continue with the instructions on the screen, and then click Remove .
• Apple Macintosh
  1. Unplug the scanner and restart the computer. (If the scanner is not unplugged and the computer is not restarted before installing the software, some files are not removed from the computer during uninstallation.)
  2. Click on the Macintosh HD icon, select Applications and then, Hewlett Packard . This folder should contain a HP Uninstaller .
  3. Double-click the Uninstaller , and then follow the instructions on the screen.
  4. Once uninstalling has finished,
     • In Mac OS X:
       1. Click on the Macintosh HD , select Users , Username , Library , Preferences and then, delete all files beginning with com.hp and HP/Hewlett Packard .
       2. Open the System Preferences and click on Accounts .
       3. From the Startup Items tab, delete the HP Scanjet Manager .
     • In Mac OS 9:
       1. Click on the Macintosh HD , select Systemfolder , Preferences and then, delete all files beginning with com.hp and HP/Hewlett Packard .
       2. In the Systemfolder , go to the Startup Items folder and drag the HP Scanjet Manager into the Trash .
  5. Restart the Mac and empty the Trash .

Windows Safe Mode Installation

This installation mode could help to solve some errors that may appear when attempting to scan. Please refer to the following documents for further information:

• HP Scanjet - Guide to Installing the HP Scanjet Scanner Software in Windows Safe Mode
• HP Scanjet - Uninstall/Reinstall the HP Precisionscan, Pro, LT, or LTX Software in Safe Mode

Repair Utility

The Repair Utility could solve some software issues that may happen either when installing or opening these softwares. To perform it follow the steps below:

1. Click Start , point to Settings , and then click Control Panel . In Windows XP, click Start , and then click Control Panel .
2. Click Add/Remove Programs , and then select the HP Photo and Imaging or the HP PrecisionScan Pro 3.x software.
3. Click Change (or Add/Remove , depending on the Windows version).
4. Follow the instructions on the computer screen, and then click Repair .

If the Repair option does not solve the issue, install the scanner on another computer. This will help to determine if the problem is related to the first computer or to the scanner.

If the previous procedure does not work, contact HP Customer Support. Click here to contact HP Customer Support

Installation error messages documentation

The following error messages are links to individual support documents. Follow the appropiate link for instructions on resolving the error:

• Resolving Internet Explorer Script Errors
• HP Scanjet Scanners - 'An Unexpected Internal Error Has Occurred' Error Message While Scanning
• HP Image Zone and/or HP Photo and Imaging Software - Unexpected Internal Errors and Communications Failure Patch
• HP Scanjet Series Scanners - The HP Director and Image Zone Icons are Missing from the Desktop in Microsoft Windows XP
• HP Imaging and Printing Products - Windows Installer MSI Errors Display During Product Installation
• MDAC 2.8 RTM Error Message While Installing the HP Image Zone Version 4.x on Windows XP SP2
• HP Photosmart Digital Cameras and HP Scanjet Scanners - Resolving Image Zone Install Error 1402, 1406, 1714, 1904, 1935, 2203, or Unknown Error
• Resolving C++ Runtime Errors When Opening HP Photo and Imaging Software or HP Image Zone Software
• HP Photo and Imaging Software or HP image Zone Software - Failed to Create Registry Value during Installation in Windows XP
• HP Scanjet - Resolving Lockups That Occur During Installation of the HP Photo and Imaging or Image Zone Software
• HP Scanjet Scanners - Resolving Error Messages During Installation of the HP Scanning Software

List of Scanners and Latest Update/Patch Information

The following document gathers the information about the latest updates or patches available for the HP Photo, Photosmart and Scanjet scanners, HP Scanners - List of Scanners and Latest Update/Patch Information