Warranty

Hewlett Packard warrants you, the end user customer that this media product is free from defects in materials and workmanship for a limited lifetime period of the product from the time of purchase. If HP receives notice of such defect during the warranty period, HP will, at its option, either repair or replace such defective product.

What the warranty does not cover

This warranty does not apply to defects caused by misuse, improper storage, or normal wear and tear. Improper storage includes without limitation, not complying with HP’s recommendations on optimum storage temperatures and humidity.

If HP is unable, within a reasonable time, to repair or replace any product then purchaser shall be entitled to a refund of the purchase price.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICUALR PURPOSE.

This warranty gives you specific legal rights and you may also have other rights that vary from state to state, or province to province. THE REMEDIES PROVIDED IN THIS WARRANTY STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Consumer transactions in the United Kingdom, New Zealand and Australia, the disclaimers and limitations above shall not affect the statutory rights of the consumer.

Customer Responsibilities

To enable HP to provide the best possible support during the Limited Lifetime Warranty period, you will be required to:

• Maintain proper and adequate environment in accordance with the instructions furnished.
• Always load the most recent firmware in drives, install software patches in applications, run HP diagnostics and utilities such as Library and Tape Tools and implement temporary procedures or workarounds by HP while HP works on a permanent solution.
• Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing additional software or patches, removing third party options and/or substituting options.

What does “limited lifetime�? mean?

In the above Limited Lifetime Statement, HP defines limited lifetime as the normal working life of the product. Owing to variations in individual usage, there is no definitive lifetime period that will apply equally to all customers. For warranty purposes, "normal working life" for Travan equates to 5 years or 100 full back ups (FVB) or combination of FVB and Restores (whichever is soonest). Additionally Travan products can be archived for up to 10 years as long as the correct environmental conditions are met as outlined in the HP StorageWorks Travan - HP Travan Media Care document.