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HP Photosmart C4380 and C4500 All-in-One Printer Series - Installing the Printer Software on a Wireless Network
Introduction
This document explains how to install the print drivers and other software for your HP product to use it on a wireless network. The wireless setup instructions are specific to a wireless network that uses an access point (infrastructure network). This document also explains how to change your product from a USB install to a network install.
Figure 1: Wireless network that uses an access point
Wireless network setup |
NOTE:
|
If you have more than one computer on the network, install the product software on each computer that you plan to share with the HP product. |
Windows XP
Follow these steps for the Windows XP operating system.
IMPORTANT:
You must follow these steps in the order presented
. Step one: Gather the required network setup items
You must have the following items before you install the HP product on the wireless network:
|
Don't worry if you do not have all of the items yet!
The HP Print and Scan Doctor
can help you gather some of these items (
). |
Network name:
The network name is the SSID
WEP key or WPA security passphrase
A computer that is connected to the wireless network
Internet access:
HP recommends broadband Internet access such as cable or DSL
|
NOTE:
|
Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates. |
Your wireless-capable HP printer:
Place it close to the computer during the installation procedure
A USB cable
(used only during installation). Do not connect the cable now
Use an automated tool to help gather information
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor
. If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
|
Step two: Prepare for installation
Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the HP product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
I have already installed my HP product with a USB connection and want to switch to a wireless connection.
On the Windows taskbar, click Start
( 
), and then click Printers and Faxes
. The Printers and Faxes
folder opens. Find the icon for your HP product ( 
), and then right-click it. Click Delete
to remove the product.
Disconnect the USB cable from the product and the computer.
I have not already installed my HP product with a USB connection.
Continue to the next step to connect the HP product to the network.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the printer CD!
You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT
: If you get any firewall messages during installation, click unblock
, accept
, continue
, yes
, allow
, or permit
, or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Click Start
(
), click My Computer
, and then double-click the CD drive. |
NOTE:
|
If the User Account Control
screen opens, click Allow
to continue. |
Follow the on-screen instructions to start the installation.
If prompted to choose the type of installation, review the following information:
| Recommended type
|
Custom type
|
|---|
| Recommended
, Full
, or Easy
|
Custom
, Express
, or Advanced
|
For full use of all your product features
: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
|
A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
|
The Recommended
type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network
type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
Figure 2: Choose a connection type
Illustration of connection types Click Next
.
IMPORTANT
: At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next
again to continue with the installation.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Step-by-step instructions follow, but you can also watch a video preview of downloading the software and installing the product on the network.
Follow these steps to download the software, and then install it.
Video of downloading the software and installing the product on the wireless network
Watch the following video for a demonstration of downloading the software, and then installing the product on a wireless network.
|
NOTE:
|
This video is for demonstration purposes only. The product and software in the video might differ from your product and available software. |
If you have trouble viewing the video or to view the video in a different size,
click here
to play the video on YouTube.�? Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic
type, and Full Feature
type. If both options are available, the following information might help you decide which driver to download.
| Basic
type
|
Full Feature
type
|
|---|
HP does not recommend installing the basic driver
unless you have one of the following reasons:
|
For full use of all your product features:
This driver provides complete product functionality for printing, scanning, copying, and faxing.
|
Follow these steps to download the software and driver for your product.
Disconnect the USB cable from both the product and the computer (if you already connected it).
Turn the product on.
-
Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
Click the Plus sign ( 
) next to Driver
, and then click the driver that you want to download. If you need help deciding, see the information in the previous table. Read through the minimum system requirements and additional instructions. You can also click View directions
( 
) for complete download instructions. Click Download
. This option allows you to install the software at any time after the download completes.
Click Save
, and then browse to the location on your computer where you want to save the file.
Click Save
. The software downloads to your computer.
Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder
, and then click the downloaded file. The file name ends in .exe
.
|
NOTE:
|
If you closed the Download Complete
screen, browse to the folder where you saved the .exe
file, and then click it. |
You can accept the default location to save the files. Click Next
, and then wait while the installer extracts the files to prepare for installation.
When the Install Wizard starts, follow the on-screen instructions to install the software.
|
NOTE:
|
You might be prompted to select either the Typical (Recommended)
or Minimum
installation.| Typical (Recommended)
|
Minimum
|
|---|
For full use of all your product features
: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.
|
A minimum type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software.
|
|
HP recommends the Typical (Recommended)
type of installation to get the most out of your printer.
When prompted to select a connection type, select USB
.
Follow the on-screen instructions to complete the installation.
Additional resources
| HP's Wireless Printing Center
|
Graphic and link to HP's Wireless Printing Center
|
Visit
HP's Wireless Printing Center
(in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system. |
| HP Consumer Forums
|
Graphic and link to HP Consumer Forums
|
See what other customers are saying at the
HP forums
. |
Windows Vista
Follow these steps for the Windows Vista operating system.
IMPORTANT:
You must follow these steps in the order presented
.
Step one: Gather the required network setup items
You must have the following items before you install the HP product on the wireless network:
|
|
Don't worry if you do not have all of the items yet!
The HP Print and Scan Doctor
can help you gather some of these items (
). |
Network name:
The network name is the SSID
WEP key or WPA security passphrase
A computer that is connected to the wireless network
Internet access:
HP recommends broadband Internet access such as cable or DSL
|
NOTE:
|
Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates. |
Your wireless-capable HP printer:
Place it close to the computer during the installation procedure
A USB cable
(used only during installation). Do not connect the cable now
Use an automated tool to help gather information
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor
. If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
|
Step two: Prepare for installation
Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the HP product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
I have already installed my HP product with a USB connection and want to switch to a wireless connection.
On the Windows taskbar, click Start
(
), and then click Printers and Faxes
. The Printers and Faxes
folder opens. Find the icon for your HP product (
), and then right-click it. Click Delete
to remove the product.
Disconnect the USB cable from the product and the computer.
I have not already installed my HP product with a USB connection.
Continue to the next step to connect the HP product to the network.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the printer CD!
You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT
: If you get any firewall messages during installation, click unblock
, accept
, continue
, unblock
, yes
, allow
, or permit
, or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Click Start
(
), click My Computer
, and then double-click the CD drive. |
NOTE:
|
If the User Account Control
screen opens, click Allow
to continue. |
Follow the on-screen instructions to start the installation.
If prompted to choose the type of installation, review the following information:
| Recommended type
|
Custom type
|
|---|
| Recommended
, Full
, or Easy
|
Custom
, Express
, or Advanced
|
For full use of all your product features
: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
|
A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
|
The Recommended
type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network
type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
Figure 3: Choose a connection type
Illustration of connection types Click Next
.
IMPORTANT
: At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next
again to continue with the installation.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic
type, and Full Feature
type. If both options are available, the following information might help you decide which driver to download.
| Basic
type
|
Full Feature
type
|
|---|
HP does not recommend installing the basic driver
unless you have one of the following reasons:
|
For full use of all your product features:
This driver provides complete product functionality for printing, scanning, copying, and faxing.
|
Follow these steps to download the software and driver for your product.
Disconnect the USB cable from both the product and the computer (if you already connected it).
Turn the product on.
-
Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
Click the Plus sign (
) next to Driver
, and then click the driver that you want to download. If you need help deciding, see the information in the previous table. Read through the minimum system requirements and additional instructions. You can also click View directions
(
) for complete download instructions. Click Download
. This option allows you to install the software at any time after the download completes.
Click Save
, and then browse to the location on your computer where you want to save the file.
Click Save
. The software downloads to your computer.
Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder
, and then click the downloaded file. The file name ends in .exe
.
|
NOTE:
|
If you closed the Download Complete
screen, browse to the folder where you saved the .exe
file, and then click it. |
You can accept the default location to save the files. Click Next
, and then wait while the installer extracts the files to prepare for installation.
When the Install Wizard starts, follow the on-screen instructions to install the software.
|
NOTE:
|
You might be prompted to select either the Typical (Recommended)
or Minimum
installation.| Typical (Recommended)
|
Minimum
|
|---|
For full use of all your product features
: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.
|
A minimum type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software.
|
|
HP recommends the Typical (Recommended)
type of installation to get the most out of your printer.
When prompted to select a connection type, select USB
.
Follow the on-screen instructions to complete the installation.
Additional resources
| HP's Wireless Printing Center
|
|
Graphic and link to HP's Wireless Printing Center
|
Visit
HP's Wireless Printing Center
(in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system. |
| HP Consumer Forums
|
|
Graphic and link to HP Consumer Forums
|
See what other customers are saying at the
HP forums
. |
Windows 7
Follow these steps for the Windows 7 operating system.
IMPORTANT:
You must follow these steps in the order presented
.
Step one: Gather the required network setup items
You must have the following items before you install the HP product on the wireless network:
|
|
Don't worry if you do not have all of the items yet!
The HP Print and Scan Doctor
can help you gather some of these items (
). |
Network name:
The network name is the SSID
WEP key or WPA security passphrase
A computer that is connected to the wireless network
Internet access:
HP recommends broadband Internet access such as cable or DSL
|
NOTE:
|
Internet access is not required for you to install your printer with a wireless connection. However, you do need Internet access to use Web services or get product updates. |
Your wireless-capable HP printer:
Place it close to the computer during the installation procedure
A USB cable
(used only during installation). Do not connect the cable now
Use an automated tool to help gather information
HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor
. If you have difficulty gathering your network information, try using the HP Print and Scan Doctor to retrieve your network name and password.
|
Step two: Prepare for installation
Make sure the HP product, access point, and computer are all turned on, and that the computer is connected to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the HP product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
I have already installed my HP product with a USB connection and want to switch to a wireless connection.
On the Windows taskbar, click the Windows icon ( 
), and then click Control Panel
. The Windows Control Panel
opens. In the Control Panel
, click Devices and Printers
.
Find the icon for your HP product ( 
), and then right-click it. Click Delete
to remove the product.
Disconnect the USB cable from the product and the computer.
I have not already installed my HP product with a USB connection.
Continue to the next step to connect the HP product to the network.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the printer CD!
You can download the most current software available for your printer from the HP website at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT
: If you get any firewall messages during installation, click unblock
, accept
, continue
, unblock
, yes
, allow
, or permit
, or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Click the Windows icon (
), click Computer
, and then double-click the CD drive. |
NOTE:
|
If the User Account Control
screen opens, click Allow
to continue. |
Follow the on-screen instructions to start the installation.
If prompted to choose the type of installation, review the following information:
| Recommended type
|
Custom type
|
|---|
| Recommended
, Full
, or Easy
|
Custom
, Express
, or Advanced
|
For full use of all your product features
: This installation provides full product functionality. HP also includes valuable software to help you get the most out of your product.
|
A custom type of installation might be available for your product. This installation allows you to install the minimum software required or the preferred software. Use this type of installation only if you have one of the following reasons:
|
The Recommended
type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network
type, not the USB type. The USB cable is for the installation procedure only. (The installer prompts you when to connect and disconnect the USB cable.)
Figure 4: Choose a connection type
Illustration of connection types Click Next
.
IMPORTANT
: At this point, the installer searches, but does not find the product because it is not yet connected. This is expected behavior and does not indicate a problem with the setup. Click Next
again to continue with the installation.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic
type, and Full Feature
type. If both options are available, the following information might help you decide which driver to download.
| Basic
type
|
Full Feature
type
|
|---|
HP does not recommend installing the basic driver
unless you have one of the following reasons:
|
For full use of all your product features:
This driver provides complete product functionality for printing, scanning, copying, and faxing.
|
Follow these steps to download the software and driver for your product.
Disconnect the USB cable from both the product and the computer (if you already connected it).
Turn the product on.
-
Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
Click the Plus sign (
) next to Driver
, and then click the driver that you want to download. If you need help deciding, see the information in the previous table. Read through the minimum system requirements and additional instructions. You can also click View directions
(
) for complete download instructions. Click Download
. This option allows you to install the software at any time after the download completes.
Click Save
, and then browse to the location on your computer where you want to save the file.
Click Save
. The software downloads to your computer.
Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder
, and then click the downloaded file. The file name ends in .exe
.
|
NOTE:
|
If you closed the Download Complete
screen, browse to the folder where you saved the .exe
file, and then click it. |
You can accept the default location to save the files. Click Next
, and then wait while the installer extracts the files to prepare for installation.
When the Install Wizard starts, follow the on-screen instructions to install the software.
|
NOTE:
|
You might be prompted to select either the Typical (Recommended)
or Minimum
installation.| Typical (Recommended)
|
Minimum
|
|---|
For full use of all your product features
: This installation provides full printer functionality. HP also includes valuable software to help you get the most out of your printer.
|
A minimum type of installation might be available for your printer. This installation allows you to install the minimum software required or the preferred software.
|
|
HP recommends the Typical (Recommended)
type of installation to get the most out of your printer.
When prompted to select a connection type, select USB
.
Follow the on-screen instructions to complete the installation.
Additional resources
| HP's Wireless Printing Center
|
|
Graphic and link to HP's Wireless Printing Center
|
Visit
HP's Wireless Printing Center
(in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system. |
| HP Consumer Forums
|
|
Graphic and link to HP Consumer Forums
|
See what other customers are saying at the
HP forums
. |
Mac OS X
Follow these steps for the Mac OS X operating system. Next, choose your connection type.
Important
: Set up the HP hardware before installing the software. If you have not already done so, find the Hardware Setup document for your product before completing these steps.
Important
: If you are connecting your product to a computer that has a Mac OS X 10.6 (Snow Leopard) operating system, do not reinstall software from Mac OS X 10.3, 10.4, or 10.5. Older software is not compatible with Snow Leopard.
|
IMPORTANT
: Before you can install the product, your wireless network must already be set up. (To set up your network, follow the instructions that came with your particular access point.) |
IMPORTANT
: Before you can install the product, you must have the following information about the network:
|
NOTE:
|
To gather this information, you can ask the person who originally set up your network, see the documentation that came with the access point, or contact the manufacturer. HP cannot set up or change the network SSID, WEP key, or WPA passphrase. |
|
If you have not yet installed your product, follow the instructions in 'Option one: Wireless installation.'
If you want to change your existing connection to a wireless network, follow the instructions in 'Option two: Change connection type.'
Option one: Wireless installation
If you have not previously installed the software, follow these instructions.
Step one: Prepare for installation
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Step two: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the product CD!
You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
|
|
CD
|
Download
|
|---|
| For a new product: |
CD installation is a quick and easy method. |
If you do not have a CD, you can download the software you need. |
| For an older product: |
CD installation might not work
if you are installing the product on a computer running a newer operating system that released AFTER the HP product released. |
Downloading the software provides the best results for your older product.
Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.
|
| About the software: |
The software on the CD is current to the date of the product release. |
The software that you can download from the HP Web site is the most current software available for your product. HP often updates software and drivers AFTER the product and CD release to the market. |
Step three: Install the software
To install the product software, follow the steps for the method that you want to use (CD or download).
|
NOTE:
|
If you partitioned your hard drive, you must install the driver on the same partition as the operating system. |
Method one: Download and install the software from the HP Web site
Disconnect the USB cable from both the product and the computer (if you already connected it).
Turn the product on.
-
Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
Click the Plus sign (
) next to Driver
, and then click the driver that you want to download. |
NOTE:
|
HP recommends the Full Feature
type of download, if available, to take advantage of all your product features. |
Read through the minimum system requirements and additional instructions. You can also click View directions
(
) for complete download instructions. Click Download
. If your browser opens a new dialog box, you might also need to click Save
or Save File
.
The file downloads to your computer.
Figure 5: Example of downloaded file
Example of downloaded file Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the product name.
Figure 6: Example of disk image file
Example of disk image file Double-click the disk image file.
Double-click the HP Installer
icon.
The HP Installer
program opens.
When prompted, select your HP product, and then click OK
.
Follow the on-screen instructions to complete the installation.
Method two: Install the software with the software CD
Insert the Macintosh product CD into the CD drive of the computer.
Double-click the HP software disc icon
that displays under the Macintosh HD icon.
Double-click the HP Installer
icon.
The HP Installer
program opens.
When prompted, select your HP product, and then click OK
.
Follow the on-screen instructions to complete the installation.
Option two: Change connection type
If you want to change your existing connection to a wireless network, follow these instructions.
Open HP Device Manager.
Figure 7: HP Device Manager icon
HP Device Manager icon From the Information and Settings
drop-down menu, click Setup Assistant
.
The HP Setup Assistant window opens.
- Follow the on-screen instructions to change your connection type to an existing wireless network.
Additional resources
| HP's Wireless Printing Center
|
|
Graphic and link to HP's Wireless Printing Center
|
Visit
HP's Wireless Printing Center
(in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system. |
| HP Consumer Forums
|
|
Graphic and link to HP Consumer Forums
|
See what other customers are saying at the
HP forums
. |
|
|
Printable version
