HP Deskjet 1050, 1050A, 2050, and 2050A Printer Series - Scanning a Document to a PDF File Is Not Available when using HP Software in Windows

Issue

When you attempt to scan a document using the HP software, the method to create a PDF file is not available.

Solution: Download and install the updated software driver from the HP Website

The scan to a PDF document functionality is not available in older versions of the HP software. Download and install the latest version of the software to create PDFs.

Video of downloading and installing software from the HP Web site

The following video demonstrates how to download and install the software in Windows Vista.

NOTE:

This video is for demonstration purposes only. The product and software in the video might differ from your product and available software.

Download and install the software in Windows Vista

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Step one: Download the software

Follow these steps to download the software and save it to your computer.

Disconnect the USB cable from both the product and the computer (if you already connected it).
Turn the product on.
Browse to the Get Software and Drivers page: Get Software and Drivers
Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
- If prompted to enter your product in the window.
  1. Type your product number in the window.
  2. Click Next . If necessary click your model in a list of similar products.
  3. Click Software and Driver Downloads .
  4. Click the drop-down arrow ( ), and then click your operating system.
  5. Continue to the next step.
- If prompted to select your operating system .
  1. Click the drop-down arrow ( ), and then click your operating system.
  2. Click Next .
  3. Continue to the next step.
Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
Click Download . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file.
Click Save . The software downloads to your computer.

Hint: Make a note of the place that you saved the file, in case you want to install it at a later time.

Step two: Install the software

Follow these steps to install the downloaded software.

After the download completes, click Open folder , and then click the downloaded file. The file name ends in .exe.

NOTE: If you closed the Download Complete screen, browse to the folder where you saved the software, and then open it.
Accept the default location to save the files, click Next , and then wait while the installer prepares the installation.
When the install wizard starts, follow the on-screen instructions to install the software.

NOTE: Do not reconnect the USB cable until the install wizard prompts you to connect.

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HP Deskjet 1050, 1050A, 2050, and 2050A Printer Series - Scanning a Document to a PDF File Is Not Available when using HP Software in Windows