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HP LaserJet Pro M1212, M1213, M1217, and M1219 Multifunction Printers - Toner Light Blinks or 'Install Black Cartridge' Message Displays on the Control Panel
Issue
You have installed the product and inserted the toner cartridge. After you turn the product on, an 'Install Black Cartridge'
message displays, or the toner light blinks on the control panel.
Solution
There might be packing material inside your product.
Perform the solutions below in the order presented until your issue is resolved.
Solution one: Check to make sure that there is no packing material inside the product
Follow the steps below in the order presented to remove all packing material from inside the product.
Open
the cartridge access door.
Figure 1: Open the cartridge access door
Illustration: Opening the cartridge access door. Lift up the paper packing material, but do not remove it.
Figure 2: Lift the paper packing material
Illustration: Lifting the paper packing material. Remove the print cartridge packing material.
Figure 3: Remove the print cartridge packing material
Illustration: Removing the print cartridge packing material. Remove the print cartridge from
the product.
| CAUTION:
|
To prevent damage to the print cartridge, hold the print
cartridge at each end. |
Figure 4: Remove the print cartridge
Illustration: Removing the print cartridge. Remove the packing material from inside the product.
Figure 5: Remove the packing material from inside the product
Illustration: Removing the packing material from inside the product Remove the orange clip from the end of the print cartridge.
Figure 6: Remove the orange clip from the print cartridge
Illustration: Removing the orange clip from the print cartridge. Gently rock the print cartridge back and forth to distribute the toner evenly.
Figure 7: Rock the print cartridge
Illustration: Rocking the print cartridge Bend the tab on the left side of the print cartridge until the tab breaks loose. Pull the tab to remove all the sealing tape from the print cartridge.
Figure 8: Remove the sealing tape
Illustration: Removing the sealing tape. | CAUTION:
|
If toner gets on your clothing, wipe it off with a dry cloth, and then wash the clothing in cold water. Hot water sets toner into the fabric
. |
Insert the print cartridge, and then close the print cartridge door.
Figure 9: Insert the print cartridge, and then close the door
Illustration: Inserting the print cartridge and closing the door.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution two: Service the product
Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. If your product is in warranty
, contact HP.
If your product is out of warranty
, fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. |
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Printable version
