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HP LaserJet Pro CP1025 and CP1025nw Color Printers - Status Alert Messages on the Computer

Status alert messages
Status alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems.
Alert message Description Recommended action
Black Cartridge Low The print cartridge is nearing the estimated end of its useful life. The product indicates when a print cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Black Cartridge Very Low The print cartridge is at the estimated end of its useful life.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Actual print cartridge life may vary.

Calibrating The product is performing the internal calibration process to ensure the best possible print quality. Wait for the process to complete.
Cartridge Memory Error on The e-label for one of the print cartridges cannot be read or is missing.
  • Reinstall the print cartridge.
  • Turn off the product and disconnect the power cable from the product. Wait 30 seconds and then reconnect the power cord and turn on the product.
  • If the problem is not solved, replace the cartridge.
Cool Down Mode After prolonged, continuous operation, or after printing on narrow paper, the product must pause to cool. Printing will continue when the product has cooled.
Cyan Cartridge Low The print cartridge is nearing the estimated end of its useful life. The product indicates when a print cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Cyan Cartridge Very Low The print cartridge is at the estimated end of its useful life.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Actual print cartridge life may vary.

DC Controller Error The product has experienced an internal error. Turn off the product and disconnect the power cable from the product. Wait 30 seconds and then reconnect the power cord and turn on the product. Wait for the product to initialize.

Engine Communication Error The product experienced an internal communication error. Turn off the product and disconnect the power cable from the product. Wait 30 seconds and then reconnect the power cord and turn on the product. Wait for the product to initialize.

Front Access Door Open The door is open. Close the door.
Fuser Error The product has experienced an error with the fuser. Turn off the product and disconnect the power cable from the product. Wait 30 seconds and then reconnect the power cord and turn on the product. Wait for the product to initialize.

Imaging Drum Very Low The imaging drum is at the end of its useful life. To ensure optimal print quality, HP recommends replacing the imaging drum at this point. You do not need to replace the imaging drum at this time unless print quality is no longer acceptable. Actual imaging drum life may vary.

Install Cartridge The cartridge is either not installed or not correctly installed in the product. Install the print cartridge.
Jam in

The product has detected a jam. Clear the jam from the area indicated in the message. The job should continue to print. If it does not, try reprinting the job.

Load Paper The tray is empty. Load print media into the tray.
Magenta Cartridge Low The print cartridge is nearing the estimated end of its useful life. The product indicates when a print cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Magenta Cartridge Very Low The print cartridge is at the estimated end of its useful life.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Actual print cartridge life may vary.

Manual feed The product is set for manual feed mode. Load the correct media into the tray, and then press the Resume button to print the job.
Non-HP Cartridge A non-HP supply has been installed. This message appears until an HP supply is installed or you press the Resume button. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Any product repair required as a result of using used supplies is not covered under warranty. Supply status and features depending on supply status will not be available

Not Connected The product software cannot communicate with the product.
  1. Make sure the product is turned on.
  2. Make sure the USB cable is connected securely to the product and the computer.
Page Too Complex The product cannot process the page. Press the Resume button to continue printing the job, but output might be affected.
Printer Mispick The print engine has failed to pick up a piece of media. Reload the media in the input tray and press the Resume button to continue the job.

Printing The product is printing a document. Wait for printing to finish.
Rear Access Door Open The door is open. Close the door.
Replace cartridge The product has been customer configured to stop when the supply level is very low. The product indicates when a supply level is very low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached “Very Low�?, HP’s warranty on that supply has ended.
Scanner Error An internal error has occurred. Turn off the product and disconnect the power cable from the product. Wait 30 seconds and then reconnect the power cord and turn on the product. Wait for the product to initialize.

Supplies Very Low More than one print cartridge is at the end of its useful life.

The product indicates when a supply level is very low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. Once an HP supply has reached “Very Low�?, HP’s warranty on that supply has ended.
Tray 1 Jam The product has detected a jam in the tray. Clear the jam.
Unexpected Paper Size The paper in the tray is not the size specified by the print job. Load the correct paper size in the input tray and then press the Resume button to print the job.
Used cartridge A used supply has been installed. This message appears until an HP supply is installed or you press the Resume button. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit . Any product repair required as a result of using used supplies is not covered under warranty. Supply status and features depending on supply status will not be available

Wrong Cartridge in Slot A print cartridge is installed in the incorrect slot. Be sure that each print cartridge is in the correct slot. Compare the color label on the print cartridge with the color label in the slot.
Yellow Cartridge Low The print cartridge is nearing the estimated end of its useful life. The product indicates when a print cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The print cartridge does not need to be replaced now.

Yellow Cartridge Very Low The print cartridge is at the estimated end of its useful life.

To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. Actual print cartridge life may vary.


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