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HP Deskjet 3050 All-in-One Printer Series (J610) - 'Paper Jam' Message Displays on the Product Control Panel
Issue
During printing, the product stops feeding pages, and the error message ' Paper Jam. Clear jam, and then press OK
' displays on the product control panel. The Power light ( 
) and the Attention light ( 
) on the product control panel might blink. Click the plus sign (
) for more information.
Experiencing frequent or recurring paper jams?
The following recommendations can help prevent recurring paper jams in your HP product:
Do not put any objects (such as paper clips, coins, or rubber bands) on top of the HP product that could potentially fall inside the input tray.
Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
Make sure that the width adjusters on the tray are correctly positioned before inserting paper into the product.
| CAUTION:
|
Do not force paper into the tray. |
Do not overload the tray with paper.
Only add paper to the tray when the product is not printing.
Make sure that the HP product supports the paper type. See the documentation that came with the HP product for more information.
Do not print on paper with paper clips or staples attached.
Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
Do not use paper that is too thin, too thick, or too glossy for the product.
Causes
The following factors can cause paper jams:
Foreign objects (such as paper clips, coins, or rubber bands) might have fallen into the input tray.
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The access door (on the rear or underside of the product) might not be closed securely.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
The following video demonstrates how to clear a paper jam.
|
NOTE:
|
The video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same. |
IMPORTANT:
You must follow these solutions in the order presented
to resolve the issue. Solution one: Clear the jam from the All-in-One
Follow these steps in the order presented to resolve the paper jam.
Step one: Remove any loose paper or foreign material from the trays
Press the Power button (
) to turn off the product. Disconnect the USB cable from the rear of the product.
Disconnect the power cord from the rear of the product.
| WARNING:
|
You must disconnect the power cord before reaching inside the HP product to avoid risk of injuries or electric shock. |
Remove any loose sheets of paper from the input tray.
Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.
|
NOTE:
|
You might need a flashlight to illuminate the area. |
Figure 1: Look inside the input tray and remove any foreign materials
Graphic: Look inside input tray Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.
Figure 2: Move the pick mechanism inside the input tray and remove any foreign objects found
Graphic: Move the pick mechanism inside the input tray | CAUTION:
|
Ensure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP product. |
Remove any loose sheets of paper or foreign materials from the output tray.
Step two: Clear the paper jam from the underside of the All-in-One
Follow these steps to check for and remove jammed paper from the underside of the HP product.
Make sure that the HP product is off and that the power cord is disconnected.
Turn the product over so that you can access its underside.
| CAUTION:
|
Close the input tray before turning the product over to avoid damage. |
Press in the tabs on either side of the cleanout door to open it.
Figure 3: Open the cleanout door on the underside of the product
Graphic: Opening the cleanout door Gently remove any jammed paper or foreign materials from inside the product.
Figure 4: Remove jammed paper from inside the product
Graphic: Removing jammed paper from inside the product | CAUTION:
|
If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. |
Reattach the cleanout door. Gently push the door forward until it snaps into place.
Figure 5: Reattach the cleanout door
Graphic: Reattaching the cleanout door Turn the HP product over to its normal position.
Look inside the input tray for any foreign objects that might have shifted when the product was turned over. Remove any foreign objects found.
Figure 6: Look inside the input tray and remove any foreign objects found
Graphic: Look inside the input tray
Step three: Clear the jam from inside the All-in-One
Follow these steps to check for and remove jammed paper from inside the HP product.
Open the cartridge access door.
Figure 7: Open the cartridge access door
Graphic: Opening the cartridge access door Gently remove any paper that is jammed inside the product.
Figure 8: Remove jammed paper from inside the product
Graphic: Removing jammed paper from inside the product Close the cartridge access door.
Figure 9: Close the cartridge access door
Graphic: Closing the cartridge access door
Step four: Clear the jam from the front of the All-in-One
If you cannot remove the jam from the underside or inside the product, follow these steps to remove the paper jam from the front.
Grasp the jammed paper with both hands and slowly pull it from the front of the product.
Figure 10: Remove jammed paper from the front of the product
Graphic: Removing jammed paper from the front of the product |
NOTE:
|
If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. |
Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
Step five: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
The following video demonstrates how to print a self-test report.
|
NOTE:
|
This video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same. |
Press the button ( 
) next to Setup
on the product control panel. Press the button (
) next to Printer Report
on the product control panel. The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution two: Make sure that the carriage can move freely
Follow these steps to make sure that the carriage moves freely across the width of the product.
Step one: Check the carriage path for obstructions
Press the Power button (
) to turn on the product. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
Figure 11: Open the cartridge access door
Graphic: Open the cartridge access door With the product turned on
, disconnect the power cord from the rear of the product.
Unplug the power cord from the power source or electrical outlet.
| WARNING:
|
You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock. |
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
| CAUTION:
|
If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur. |
Reach inside the product through the cartridge access door, and then manually move the carriage.
If the carriage is stuck on the right side of the product
, move the carriage to the left side of the product.
If the carriage is stuck on the left side of the product
, move the carriage to the right side of the product.
If the carriage is stuck in the middle of the product
, move the carriage to the right side of the product.
Remove any loose paper or obstructions found.
Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
Close the cartridge access door.
Figure 12: Close the cartridge access door
Graphic: Close the cartridge access door Reconnect the power cord to the rear of the product.
Plug the power cord back into the power source or electrical outlet.
Press the Power button (
) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
The following video demonstrates how to print a self-test report.
|
NOTE:
|
This video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same. |
Press the button (
) next to Setup
on the product control panel. Press the button (
) next to Printer Report
on the product control panel. The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution three: Clean the rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
|
NOTE:
|
You will need a long cotton swab to clean the rollers. |
Press the Power button ( 
) to turn off the product. Disconnect the power cord from the back of the product.
Raise the input tray.
Figure 13: Raise the input tray
Illustration of raising the input tray Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
Figure 14: Paper pick rollers
Photo: paper pick rollers Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.
Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Allow the rollers to dry for 10 or 15 minutes.
Reconnect the power cord to the back of the product.
If the HP product does not turn on, press the Power button (
).
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
The following video demonstrates how to print a self-test report.
|
NOTE:
|
This video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same. |
Press the button (
) next to Setup
on the product control panel. Press the button (
) next to Printer Report
on the product control panel. The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution four: Reset the All-in-One
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the HP product, which will clear a false paper jam error.
Step one: Perform a power reset
Press the Power button ( 
) to turn on the product. With the product turned on
, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button (
) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
The following video demonstrates how to print a self-test report.
|
NOTE:
|
This video shows the HP Deskjet 3050. The outside of the product might not look the same as your product, but the steps are the same. |
Press the button (
) next to Setup
on the product control panel. Press the button (
) next to Printer Report
on the product control panel. The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the test page prints successfully
, but you continue to experience an issue with your printer
, then the issue is not related to the hardware.
Experiencing another issue?
If your printer prints a test page and there is still an issue with your printer, go to the
support page for your printer
, and then browse for the appropriate support document to troubleshoot the issue. If you see a prompt to Enter a product name/number
in the search box, follow these steps to go to your printer's home page:
Type your printer name and number in the search box, and then click Search
.
If necessary, click your model in a list of similar printers.
Search your printer's home page for topics to help resolve the issue.
If the printer does not print a test page
, there is an issue with the printer hardware. Continue to the next solution.
Solution five: Service the All-in-One
Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. If your product is in warranty
, contact HP.
If your product is out of warranty
, fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. |
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