HP LaserJet Pro M1210 Multifunction Printer Series - Troubleshooting Fax Issues

Issue

Faxing capabilities on the product do not work.

Solutions

Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

NOTE:

For best troubleshooting results, make sure the line from the product plugs directly into the wall telephone jack. Disconnect other devices that connect to the product.

Solution one: Update the firmware

Follow these steps to update the product firmware.

Step one: Print a configuration page

According to your product model listed below, follow the steps to print a configuration page.

M1130 Models

On the control panel, press and hold the Cancel (

) button until the Ready (

) light starts blinking, and then release the button.

The product prints a configuration page.

M1210 Models

On the control panel, press the Setup ( ) button.
Use the arrow buttons to select the Reports menu, and then press the OK button.
Use the arrow buttons to select the Config report option, and then press the OK button.

Step two: Compare firmware versions

Follow these steps to download, save, and then install the firmware update.

Turn the product on.
Go to the Select Software and Drivers page:
1. Right-click the following link, Select Software and Drivers , and then click Open in New Window .
2. If prompted, type your product number. You might also need to click it in a list of similar products.
3. Click your operating system.
  
  The Select Software and Drivers page opens.
In the Firmware section, find the Version field.
- If the version matches the firmware datecode from the Configuration Report, you have the most current version. See Solution two: Check the fax line port connection .
- If the values are different, continue these steps to update your product to the latest firmware version.
Click Firmware Update .
Click Download only .
Click Run , and then follow the on-screen instructions to install the firmware.

Step three: Try to send a fax

Try to send a fax.

If these steps resolved the issue , and the fax sends successfully , there is no need to continue troubleshooting.
If the issue persists , continue with the next solution.

Solution two: Check the fax line port connection

Follow these steps to check the fax line port connection.

Step one: Check the fax line port connection

Make sure that the telephone cord connects directly from the wall telephone jack to the fax line port on the back of the product.

NOTE:

The product has two fax ports:

: The line port , which connects the product directly to the wall telephone jack.
: The telephone port , which connects additional devices to the product such as an answering machine or modem.

Figure 1: Fax ports on the back of the product

Illustration: Fax ports on the back of the product

If the fax lines are connected correctly, continue to Solution three: Check the telephone line.

Step two: Try to send a fax

If you made any adjustments to the product fax lines, try to send a fax.

If these steps resolved the issue , and the fax sends successfully , stop troubleshooting.
If the issue persists , see the next solution.

Solution three: Check the telephone line

Follow these steps to check the telephone line.

Unplug the telephone cord from the back of the product.
Plug the telephone cord into a telephone.
Listen for a dial tone.
- If the telephone line has a dial tone, reconnect it in the fax line port on the back of the product. Continue to Step four: Run the HP Fax Setup Wizard .
- If there is no dial tone, try a different telephone cord or use a different telephone jack, and then try to send a fax.

If these steps resolved the issue , and the fax sends successfully , stop troubleshooting.
If the issue persists , see the next solution.

Solution four: Run the HP Fax Setup Wizard

Follow these steps to run the HP Fax Wizard and send a fax.

Step one: Run the HP Fax Setup Wizard

Follow these steps to run the HP Fax Setup Wizard

Open the HP Fax Setup Wizard to make sure that the product is configured correctly.
- Windows XP: On the Windows taskbar, click Start , click All Programs , click HP , click the name of the product, and then click HP Fax Setup Wizard .
- Windows Vista and Windows 7: On the Windows taskbar, click the Windows icon ( ), click All Programs , click HP , click the name of the product, and then click HP Fax Setup Wizard .
Follow the on-screen instructions to set up the fax.

Step two: Try to send a fax

Try to send a fax.

If these steps resolved the issue , and the fax sends successfully , stop troubleshooting.
If the issue persists , see the next solution.

Solution five: Check for an analog fax line

Follow these steps to check for an analog fax line.

Step one: Consult your telephone and Internet service provider

HP products support faxing on an analog telephone line. Follow the steps in the section that corresponds to your telephone and Internet services.

ISDN or digital PBX telephone services

Contact your service provider to configure an analog fax line.

VOIP telephone service

Contact your Internet service provider to make sure faxing is supported.

NOTE: With some companies, an adapter might be necessary.
Contact your VOIP provider for recommended fax modem speed.
Press the Setup button ( ).
Select Fax setup , and then press the OK button.
Use the arrow buttons to select the All faxes menu, and then press the OK button.
Use the arrow buttons to select the Fax Speed menu, and then press the OK button.
Use the arrow buttons to select the speed suggested by your VOIP provider, and then press the OK button.

DSL Internet service

If your telephone line is bundled with DSL Internet service, a high-pass filter is required on the telephone line your product uses. Contact the DSL service provider, or buy a DSL filter if you do not have one.

NOTE:

If you have a high-pass filter installed, try another filter. High-pass filters can be defective.

Step two: Try to send a fax

After you have determined the correct setup for your analog fax line from your service provider, try to send a fax.

If these steps resolved the issue , and the fax sends successfully , stop troubleshooting.
If the issue persists , see the next solution.

Solution six: Resolve error messages that appear on the display

If a specific error message displays on the control panel, go to Fax Error Messages (c01998628) (in English), and then search for your error message.

Solution seven: Resolve issues when receiving faxes

If you can send, but cannot receive faxes, change the following settings.

Step one: Change the Error Correction Mode (ECM) Setting

On the control panel, press the Setup button.
Use the arrow buttons to select the Fax setup menu, and then press the OK button.
Use the arrow buttons to select the All faxes menu, and then press the OK button.
Use the arrow buttons to select the Error correction menu, and then press the OK button.
Use the arrow buttons to select the On or Off option, and then press the OK button to save the selection.

Step two: Change the fax speed

Watch a video or use the following steps to change the fax speed setting.

Video of how to change the fax speed setting on your printer

The following video demonstrates how to change the fax speed setting on your printer.

NOTE:

This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.

Video of how to change the fax speed setting on your printer

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

On the control panel, press the Setup button.
Use the arrow buttons to select the Fax setup menu, and then press the OK button.
Use the arrow buttons to select the All faxes menu, and then press the OK button.
Use the arrow buttons to select the Fax Speed menu, and then press the OK button.
Use the arrow buttons to select a speed setting, and then press the OK button.

Solution eight: Resolve issues when sending faxes

If you can receive, but cannot send faxes, change the following settings:

Step one: Change the Error Correction Mode (ECM) Setting

On the control panel, press the Setup button.
Use the arrow buttons to select the Fax setup menu, and then press the OK button.
Use the arrow buttons to select the All faxes menu, and then press the OK button.
Use the arrow buttons to select the Error correction menu, and then press the OK button.
Use the arrow buttons to select the On or Off option, and then press the OK button to save the selection.

Step two: Change the fax speed

Watch a video or use the following steps to change the fax speed setting.

Video of how to change the fax speed setting on your printer

The following video demonstrates how to change the fax speed setting on your printer.

NOTE:

This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.

Video of how to change the fax speed setting on your printer

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

On the control panel, press the Setup button.
Use the arrow buttons to select the Fax setup menu, and then press the OK button.
Use the arrow buttons to select the All faxes menu, and then press the OK button.
Use the arrow buttons to select the Fax Speed menu, and then press the OK button.
Use the arrow buttons to select a speed setting, and then press the OK button.

Solution nine: Check for proper device setup

If you have trouble connecting other devices on the same line as the product, such as an answering machine or telephone, review the steps in Set up the Fax (c01999321) (in English).

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HP LaserJet Pro M1210 Multifunction Printer Series - Troubleshooting Fax Issues