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HP LaserJet Professional M1130/M1210 MFP - Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.
Common causes of jams
The input tray is loaded incorrectly or is too full.
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NOTE:
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When you add new media, always remove all of the media from the input tray and straighten the entire stack. This helps prevent multiple feeds and reduces media jams. |
The media does not meet HP specifications.
The product might need to be cleaned to remove paper dust and other particles from the paper path.
Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.
| CAUTION:
|
If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric
. |
Jam locations
Jams can occur at the following locations in the product.
Figure 1: Jam locations
1 - Document feeder (M1210 Series only)
2 - Output bin
3 - Input tray
4 - Internal areas (open the print-cartridge door)
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NOTE:
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Jams can occur in more than one location. |
Clear jams from the document feeder (M1210 Series only)
Open the document-feeder lid.
Figure 2: Open the document-feeder lid
Carefully remove jammed paper. Gently try to remove the page without tearing it.
Figure 3: Remove jammed paper
Close the document feeder lid.
Figure 4: Close the document feeder lid
Clear jams from the output areas
| CAUTION:
|
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. |
Lift the scanner assembly, and open the print-cartridge door.
Figure 5: Scanner and print-cartridge door
Remove the print cartridge.
Figure 6: Remove the print cartridge
Keep the print cartridge door open, and then with both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
Figure 7: Pull media from the output bin
Install the print cartridge.
Figure 8: Install the print cartridge
Close the print-cartridge door and the scanner assembly.
Figure 9: Scanner and print-cartridge door
Clear jams from the input tray
| CAUTION:
|
Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. |
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NOTE:
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Depending on where the jam is located, some of the following steps might not be necessary. |
Lift the scanner assembly, and open the print-cartridge door.
Figure 10: Scanner and print-cartridge door
Remove the print cartridge.
Figure 11: Remove the print cartridge
Remove the media stack from the input tray.
Figure 12: Remove the media stack from the input tray
With both hands, grasp the side of the jammed media that is most visible (this includes the middle), and carefully pull it free from the product.
Figure 13: Remove jammed paper
Install the print cartridge.
Figure 14: Install the print cartridge
Close the print-cartridge door and the scanner assembly.
Figure 15: Scanner and print-cartridge door
Clear jams from inside the product
Lift the scanner assembly, and open the print-cartridge door.
Figure 16: Scanner and print-cartridge door
Remove the print cartridge.
Figure 17: Remove the print cartridge
If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the product.
Figure 18: Remove jammed paper
Reinstall the print cartridge.
Figure 19: Install the print cartridge
Close the print-cartridge door and the scanner assembly.
Figure 20: Scanner and print-cartridge door
Change the jam recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use the printer driver to change the default settings. Follow the appropriate procedure, depending on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view)
Click Start
, and then click Printers and Faxes
.
Right-click the driver icon, and then select Properties
.
Click the Device Settings
tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view)
Click Start
, click Settings
, and then click Printers
.
Right-click the driver icon, and then select Properties
.
Click the Device Settings
tab.
Windows Vista
Click Start
, click Control Panel
, and then in the category for Hardware and Sound
click Printer
.
Right-click the driver icon, and then select Properties
.
Click the Device Settings
tab.
Mac OS X 10.4
From the Apple menu 
, click the System Preferences
menu and then click the Print & Fax
icon. Click the Printer Setup
button.
Mac OS X 10.5 and 10.6
From the Apple menu
, click the System Preferences
menu and then click the Print & Fax
icon. Select the product in the left side of the window.
Click the Options & Supplies
button.
Click the Driver
tab.
Click the Auto
option or the Off
option under Jam Recovery
.
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Printable version
