Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events:

• The input trays are loaded improperly or overfilled.
• Tray 2 or optional Tray 3 is opened during a print job.
• Too many sheets accumulated in the output area or sheets blocked the output area.
• The print media that is being used does not meet HP specifications.
• The environment in which the print media was stored is too humid or too dry.

Where to look for jams

Jams can occur in these locations:

• Inside the printer. See Clear jams from inside the printer.
• In input areas. See Clear jams from Tray 2 or optional Tray 3.
• In the output area. See Clear jams from the top bin (HP Color LaserJet 2605).

Loose toner might remain in the printer after a jam. This problem should resolve itself after a few sheets have been printed.

Each section below corresponds to an area where a paper jam could occur. Use the following procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to remove the paper.

Clear jams from inside the printer

1. Open the front door.
   

   CAUTION:

   Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise, the printer may be damaged, adversely affecting print quality.

2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
   
   
3. Close the front door.
   

Clear jams from the duplex area (HP Color LaserJet 2605dn and 2605dtn models only)

1. Open the front door completely.
   

   CAUTION:

   Do not place anything on the transfer belt, which is located on the inside of the front door. Otherwise, the printer may be damaged, adversely affecting print quality.

2. Lift the ETB.
   
3. Remove any jammed paper.
   
4. Close the ETB.
   
5. Close the front door.
   

Clear jams from the top bin (HP Color LaserJet 2605)

1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the top bin.
   
2. Open and close the front door.
   

Clear jams from the top output area (HP Color LaserJet 2605dn and 2605dtn models only)

1. Grip the top cover.
   
2. Open the top cover.
   
3. Remove any jammed paper.
   
4. Close the top cover.
   

Clear jams from Tray 2 or optional Tray 3

1. Pull Tray 2 or optional Tray 3 out of the printer.
   
2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
3. Slide the tray into the printer.
   
4. Open and close the front door.