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HP Deskjet 6980 Printer Series - Blinking Lights
Blinking lights
The lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing
problems.
Figure 1: Lights and buttons on the product control panel
1 - Power light
2 - Print Cancel button
3 - Resume light
4 - Report Page button
5 - Quiet Mode button
6 - Secure Easy Setup button
7 - Network light
8 - Print Cartridge status lights
9 - Wireless status light
Graphic: Lights and buttons on the product control panel The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
Issue: The Power light blinks
In this normal condition, the following light pattern displays on the control panel:
Figure 2: The Power light blinks
Illustration: The Power light blinks Solution
No action is necessary. Wait for the product to finish processing the print job.
Issue: The Resume light blinks
In this error condition, the following light pattern displays on the control panel:
Figure 3: The Resume light blinks
Illustration: The Resume light blinks 
How do I resolve this issue?
The following sections describe the most common messages that might display on the computer in combination with a blinking Resume light. To resolve the issue
, find the message that displays on your computer (from the following choices), and then expand that section for solutions. An 'Out of paper
' message displays on the computer
The Resume light blinks and an 'Out of paper
' message displays on the computer.
Cause
: The product is out of paper.
Solution
Follow these steps to load paper in the product.
Raise the output tray.
Figure 4: Raise the output tray
Graphic: Raise the output tray Slide the paper width guides to their outermost positions.
Insert a stack of paper (print-side down) into the tray, and then push the stack forward in the tray until it stops.
Slide the paper width guides inward to rest against the edge of the paper.
Figure 5: Load paper and then slide the paper width guides inward
Graphic: Load paper and then slide the paper width guides inward Lower the output tray.
Figure 6: Lower the output tray
Graphic: Lower the output tray Press the Resume button ( 
) to continue printing.
A 'Print cartridge missing
' message displays on the computer
The Resume light blinks and a 'Print cartridge missing
' message displays on the computer.
Cause
: One or both of the cartridges is missing, or the cartridges do not have full electrical contact with the product.
Solutions
Follow these solutions in the order presented to resolve the issue.
IMPORTANT
: Before you begin, make sure that the cartridges are compatible with your product. Contextual Wrapper
Click this link,
HP Home & Home Office Store
(US only), and then click Ink Toner & Paper
to purchase cartridges or check cartridge compatibility for your printer. If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
If there are cartridges already inserted in the product
, continue to Solution one.
If one or both cartridges are missing
, skip to Solution four to insert new cartridges.
Solution one: Remove, inspect, and reinsert the cartridges
The cartridge might not have full electrical contact with the product. Removing and reinserting the cartridge might help. Follow these steps to remove and reinsert the cartridges.
Press the Power button ( 
) to turn on the product, if it is not already turned on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 7: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 8: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 9: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. |
Figure 10: Do not touch the contacts or nozzles
Graphic: Do not touch the contacts or nozzles Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
Figure 11: Remove any clear protective tape from the nozzles
Illustartion of removing the protective tape from the nozzles Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 12: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 13: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps for the other cartridge.
Close the cover on the product.
Figure 14: Close the cover
Graphic: Close the cover
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution two: Clean the cartridge contacts
Follow these steps to clean the cartridge contacts.
|
NOTE:
|
Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles. |
Gather the following materials:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridges on during cleaning.
Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 15: Open the cover
Graphic: Open the cover Disconnect the power cord from the rear of the product.
| WARNING:
|
You must disconnect the power cord before cleaning the electrical contacts inside the product to avoid electrical shock. |
Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 16: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 17: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not remove both cartridges at the same time. Remove and
clean each cartridge one at a time. Do not leave a cartridge outside
the product for more than 30 minutes. |
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Use the damp swab to clean the contacts on the cartridge.
| CAUTION:
|
Do not clean the nozzles on the cartridge. |
Figure 18: Clean the contacts
1 - Copper-colored contacts
2 - Ink nozzles (do not clean)
Graphic: Clean the cartridge contacts Lightly moisten another swab with distilled water, and then squeeze any excess water from
the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes, or use a new swab to dry the contacts.
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot.
Figure 19: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 20: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to clean the contacts on the other cartridge.
Close the cover on the product.
Figure 21: Close the cover
Graphic: Close the cover Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution three: Repeat the reseating and cleaning steps
If you have completed all of the steps and the issue persists, repeat the previous solutions to inspect the cartridges and clean the cartridge contacts.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution four: Replace the cartridges
Follow these steps to replace the cartridges in the product.
Click the Play button ( 
) to view an animation on how to replace the cartridges. Press the Power button (
) to turn on the product, if it is not already on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 22: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 23: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 24: Remove the cartridge
Graphic: Remove the cartridge Remove the new cartridge from its package.
Carefully pull the pink pull tab to remove the plastic tape on the cartridge.
Figure 25: Remove the plastic tape
1 - Pink pull tab
Graphic: Remove the plastic tape | CAUTION:
|
Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 26: Do not touch the electrical contacts or the ink nozzles on the cartridge
Graphic: Do not touch the electrical contacts or ink nozzles |
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 27: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 28: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to replace the other cartridge, if necessary.
Close the cover on the product.
Figure 29: Close the cover
Graphic: Close the cover
A 'Wrong cartridge inserted
' message displays on the computer
The Resume light blinks and a 'Wrong cartridge inserted
' message displays on the computer.
Cause
: The cartridges might be incompatible with the product, or the cartridges might not be seated properly in the carriage.
Solutions
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Solution one: Check cartridge compatibility
Contextual Wrapper
Click this link,
HP Home & Home Office Store
(US only), and then click Ink Toner & Paper
to purchase cartridges or check cartridge compatibility for your printer. If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
If the cartridges are compatible
, continue to the next solution.
If the cartridges are not compatible
, skip to Solution five to replace the cartridges.
Solution two: Remove, inspect, and reinsert the cartridges
The cartridge might not have full electrical contact with the product. Removing and reinserting the cartridge might help. Follow these steps to remove and reinsert the cartridges.
Press the Power button (
) to turn on the product, if it is not already turned on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 30: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 31: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 32: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. |
Figure 33: Do not touch the contacts or nozzles
Graphic: Do not touch the contacts or nozzles Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
Figure 34: Remove any clear protective tape from the nozzles
Illustartion of removing the protective tape from the nozzles Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 35: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 36: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps for the other cartridge.
Close the cover on the product.
Figure 37: Close the cover
Graphic: Close the cover
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution three: Clean the cartridge contacts
Follow these steps to clean the cartridge contacts.
|
NOTE:
|
Clean the contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles. |
Gather the following materials:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridges on during cleaning.
Open the product cover. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 38: Open the cover
Graphic: Open the cover Disconnect the power cord from the rear of the product.
| WARNING:
|
You must disconnect the power cord before cleaning the electrical contacts inside the product to avoid electrical shock. |
Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 39: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 40: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not remove both cartridges at the same time. Remove and
clean each cartridge one at a time. Do not leave a cartridge outside
the product for more than 30 minutes. |
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Use the damp swab to clean the contacts on the cartridge.
| CAUTION:
|
Do not clean the ink nozzles on the cartridge. |
Figure 41: Clean the contacts
1 - Copper-colored contacts
2 - Ink nozzles (do not clean)
Graphic: Clean the cartridge contacts Lightly moisten another swab with distilled water, and then squeeze any excess water from
the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes, or use a new swab to dry the contacts.
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot.
Figure 42: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 43: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to clean the contacts on the other cartridge.
Close the cover on the product.
Figure 44: Close the cover
Graphic: Close the cover Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution four: Repeat the reseating and cleaning steps
If you have completed all of the steps and the issue persists, repeat the previous solutions to inspect the cartridges and clean the cartridge contacts.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution five: Replace the cartridges
Follow these steps to replace the cartridges in the product.
Click the Play button (
) to view an animation on how to replace the cartridges. Press the Power button (
) to turn on the product, if it is not already on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 45: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 46: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 47: Remove the cartridge
Graphic: Remove the cartridge Remove the new cartridge from its package.
Carefully pull the pink pull tab to remove the plastic tape on the cartridge.
Figure 48: Remove the plastic tape
1 - Pink pull tab
Graphic: Remove the plastic tape | CAUTION:
|
Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 49: Do not touch the electrical contacts or the ink nozzles on the cartridge
Graphic: Do not touch the electrical contacts or ink nozzles |
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 50: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 51: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to replace the other cartridge, if necessary.
Close the cover on the product.
Figure 52: Close the cover
Graphic: Close the cover
A 'Remove and check [left/right] cartridge
' message displays on the computer
The Resume light blinks and a 'Remove and check [left/right] cartridge
' message displays on the computer.
Cause
: The cartridges might not be seated correctly in the carriage, or the cartridge contacts might need to be cleaned.
Solutions
Follow the solutions in the order presented to resolve the issue.
Solution one: Remove, inspect, and reinsert the cartridges
The cartridge might not have full electrical contact with the product. Removing and reinserting the cartridge might help. Follow these steps to remove and reinsert the cartridges.
Press the Power button (
) to turn on the product, if it is not already turned on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 53: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 54: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 55: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. |
Figure 56: Do not touch the contacts or nozzles
Graphic: Do not touch the contacts or nozzles Inspect the cartridge. Make sure that no clear protective tape remains on the contacts or nozzles. Remove any clear protective tape from the nozzles.
Figure 57: Remove any clear protective tape from the nozzles
Illustartion of removing the protective tape from the nozzles Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 58: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 59: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps for the other cartridge.
Close the cover on the product.
Figure 60: Close the cover
Graphic: Close the cover
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution two: Clean the cartridge contacts
Follow these steps to clean the cartridge contacts.
|
NOTE:
|
Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles. |
Gather the following materials:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridges on during cleaning.
Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 61: Open the cover
Graphic: Open the cover Disconnect the power cord from the rear of the product.
| WARNING:
|
You must disconnect the power cord before cleaning the electrical contacts inside the product to avoid electrical shock. |
Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 62: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 63: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not remove both cartridges at the same time. Remove and
clean each cartridge one at a time. Do not leave a cartridge outside
the product for more than 30 minutes. |
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Use the damp swab to clean the contacts on the cartridge.
| CAUTION:
|
Do not clean the ink nozzles on the cartridge. |
Figure 64: Clean the contacts
1 - Copper-colored contacts
2 - Ink nozzles (do not clean)
Graphic: Clean the cartridge contacts Lightly moisten another swab with distilled water, and then squeeze any excess water from
the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes, or use a new swab to dry the contacts.
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot.
Figure 65: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 66: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to clean the contacts on the other cartridge.
Close the cover on the product.
Figure 67: Close the cover
Graphic: Close the cover Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution three: Repeat the reseating and cleaning steps
If you have completed all of the steps and the issue persists, repeat the previous solutions to inspect the cartridges and clean the cartridge contacts.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution four: Replace the cartridges
Follow these steps to replace the cartridges in the product.
Click the Play button (
) to view an animation on how to replace the cartridges. Press the Power button (
) to turn on the product, if it is not already on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 68: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 69: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 70: Remove the cartridge
Graphic: Remove the cartridge Remove the new cartridge from its package.
Carefully pull the pink pull tab to remove the plastic tape on the cartridge.
Figure 71: Remove the plastic tape
1 - Pink pull tab
Graphic: Remove the plastic tape | CAUTION:
|
Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 72: Do not touch the electrical contacts or the ink nozzles on the cartridge
Graphic: Do not touch the electrical contacts or ink nozzles |
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 73: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 74: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to replace the other cartridge, if necessary.
Close the cover on the product.
Figure 75: Close the cover
Graphic: Close the cover
A 'Paper jam
' message displays on the computer
The Resume light blinks and a 'Paper jam
' message displays on the computer.
Cause
: The product has a paper jam.
Solutions
IMPORTANT:
You must follow these solutions in the order presented
to resolve the issue.
Solution one: Turn the printer off and on again
Follow these steps to turn the product off and then on again.
Step one: Turn the printer off and on again
Press the Power button (
) to turn off the product. If the product does not turn off, continue to the next solution. Wait 60 seconds.
Press the Power button (
) to turn the product on. |
NOTE:
|
The product might go through a warm-up period which might last up to two minutes. Wait until the warm-up period completes before you continue. |
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Load plain white paper in the input tray.
Press and hold the Print Cancel button ( 
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution two: Clear the paper jam
Follow these steps to clear any jammed paper from the product. Always clear jammed paper from the back of the product first, and then from the front.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
| CAUTION:
|
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism. |
Step two: Clear a paper jam from the rear of the printer
Choose from the following three methods to check for and clear any jammed paper from the rear of the product.
Method one: Clear the jam through the rear access door
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the rear access door. Press the two latch handles on the rear access door toward each other, and then pull the door out to remove it.
Figure 76: Remove the rear access door
Graphic: Remove the rear access door Gently pull out any jammed paper from the rear of the product. If printing labels, make sure that a label did not detach from the label sheet while passing through the product.
|
NOTE:
|
If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. |
Reattach the rear access door to the rear of the product and make sure that it snaps into place.
Figure 77: Reattach the rear access door
Graphic: Reattach rear access door
Method two: Clear the jam from the two-sided printing accessory (duplexer)
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the duplexer. Press and hold the buttons on the sides of the duplexer, and then pull the duplexer out to remove it.
Figure 78: Remove the duplexer
Graphic: Remove the duplexer Gently pull out any jammed paper from the rear of the product.
Open the door on the duplexer.
Figure 79: Open the door on the duplexer
Graphic: Open the door on the duplexer Gently pull out any paper from inside the duplexer, and then close the door on the duplexer. Make sure that the door snaps closed.
Reattach the duplexer to the rear of the product and make sure that it snaps into place.
Method three: Clear the jam from the two-sided printing accessory (duplexer) with the small paper tray attached
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the duplexer with the small paper tray attached. Press and hold the buttons on the sides of the duplexer, and then pull the duplexer out to remove it.
Figure 80: Remove the duplexer with the small paper tray attached
Graphic: Remove the duplexer with the small paper tray attached Gently pull out any jammed paper from the rear of the product.
On the duplexer, lift the lever on the back of the small paper tray to unhook the tray.
Figure 81: Unhook the small paper tray
Graphic: Unhook the small paper tray Tilt the small paper tray forward, and then open the door on the duplexer.
Figure 82: Open the door on the duplexer
Graphic: Open the door on the duplexer Gently pull out any paper from inside the duplexer, and then close the door on the duplexer. Make sure that the door snaps closed.
Close the door on the duplexer, and then secure the lever on the small paper tray to hold the duplexer door in place.
Reattach the duplexer with the small paper tray to the rear of the product, and make sure that it snaps into place.
Step three: Clear the jam from the front of the printer
Follow these steps to clear the jam from the front of the product.
Make sure that the power cord is disconnected from the back of the product. If the power cord is not disconnected, disconnect it now.
Open the cover on the product.
Figure 83: Open the cover
Graphic: Open the cover Gently pull out any jammed paper from inside the product.
| CAUTION:
|
Remove the jammed paper carefully. Removing jammed paper incorrectly can damage the printing mechanism. |
Make sure that there are no torn pieces of paper left inside the product.
Close the cover on the product.
Figure 84: Close the cover
Graphic: Close the cover Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution three: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely in the product.
Step one: Check the carriage path
Follow these steps to check the carriage path.
If the product is not turned on, press the Power button (
) to turn it on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 85: Open the cover
Graphic: Open the cover With the product turned on,
disconnect the power cord from the rear of the product.
| WARNING:
|
You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock. |
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
Reach inside the product, and then manually move the carriage.
If the carriage is stuck on the right side
, move the carriage to the left side of the product.
If the carriage is stuck on the left side
, move the carriage to the right side of the product.
If the carriage is stuck in the middle
, move the carriage to the right.
Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
Close the cover on the product.
Figure 86: Close the cover
Graphic: Close the cover Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution four: Clean the rollers
Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
Choose from the following methods to clean the paper feed rollers.
Method one: Remove the rear access door to clean the rollers
Press the Power button (
) to turn off the product. Disconnect the power cord from the back of the product.
Remove the rear access door. Press the two latch handles on the rear access door toward each other, and then pull the door out to remove it.
Figure 87: Remove the rear access door
Graphic: Remove the rear access door Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the product)
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers and rotate them upwards with your fingers to clean them all the way around. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure 88: Clean the rollers
Graphic: Paper rollers Allow the rollers to dry for 10 or 15 minutes.
Reattach the rear access door to the rear of the product and make sure that it snaps into place.
Figure 89: Reattach the rear access door
Graphic: Reattach rear access door Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Method two: Remove the duplexer to clean the rollers
Press the Power button (
) to turn off the product. Disconnect the power cord from the back of the product.
Remove the duplexer. Press and hold the buttons on the sides of the duplexer, and then pull the duplexer out to remove it.
Figure 90: Remove the duplexer
Graphic: Remove the duplexer Gather the following materials:
A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
Distilled, filtered, or bottled water (tap water might damage the product)
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Press the cloth against the rollers and rotate them upwards with your fingers to clean them all the way around. Apply a moderate amount of pressure to remove any dust or dirt buildup.
Figure 91: Clean the rollers
Graphic: Paper rollers Open the door on the duplexer.
Figure 92: Open the door on the duplexer
Graphic: Open the door on the duplexer Clean the rollers inside the duplexer with the damp cloth. Press the cloth against the rollers and rotate them upwards with your fingers to clean them all the way around.
Allow the rollers to dry for 10 or 15 minutes.
Close the door on the duplexer.
Reattach the duplexer to the rear of the product and make sure that it snaps into place.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution five: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
Step one: Perform a power reset
Press the Power button ( 
) to turn on the product. With the product turned on
, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button (
) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer
section at the end of this document.
A 'Carriage jam
' message might display on the computer
The Resume light blinks and a 'Carriage jam
' message displays on the computer.
Cause
: The carriage is stalled.
Solutions
IMPORTANT:
You must follow these solutions in the order presented
to resolve the issue.
Solution one: Turn the printer off and then on again
Follow these steps to turn the product off and back on again.
Step one: Turn the printer off and on again
Press the Power button (
) to turn off the product. If the product does not turn off, proceed to the next solution. Wait 15 seconds.
Press the Power button (
) to turn the product on. |
NOTE:
|
The product might go through a warm-up period which might last up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period completes before you continue. |
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution two: Clear any jammed paper
Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
Step one: Remove any loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
| CAUTION:
|
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism. |
Step two: Clear a paper jam from the rear of the printer
Choose from the following three methods to check for and clear any jammed paper from the rear of the product.
Method one: Clear the jam through the rear access door
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the rear access door. Press the two latch handles on the rear access door toward each other, and then pull the door out to remove it.
Figure 93: Remove the rear access door
Graphic: Remove the rear access door Gently pull out any jammed paper from the rear of the product. If printing labels, make sure that a label did not detach from the label sheet while passing through the product.
|
NOTE:
|
If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. |
Reattach the rear access door to the rear of the product and make sure that it snaps into place.
Figure 94: Reattach the rear access door
Graphic: Reattach rear access door
Method two: Clear the jam from the two-sided printing accessory (duplexer)
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the duplexer. Press and hold the buttons on the sides of the duplexer, and then pull the duplexer out to remove it.
Figure 95: Remove the duplexer
Graphic: Remove the duplexer Gently pull out any jammed paper from the rear of the product.
Open the door on the duplexer.
Figure 96: Open the door on the duplexer
Graphic: Open the door on the duplexer Gently pull out any paper from inside the duplexer, and then close the door on the duplexer. Make sure that the door snaps closed.
Reattach the duplexer to the rear of the product and make sure that it snaps into place.
Method three: Clear the jam from the two-sided printing accessory (duplexer) with the small paper tray attached
Press the Power button (
) to turn off the product. Disconnect the power cord from the rear of the product.
Remove the duplexer with the small paper tray attached. Press and hold the buttons on the sides of the duplexer, and then pull the duplexer out to remove it.
Figure 97: Remove the duplexer with the small paper tray attached
Graphic: Remove the duplexer with the small paper tray attached Gently pull out any jammed paper from the rear of the product.
On the duplexer, lift the lever on the back of the small paper tray to unhook the tray.
Figure 98: Unhook the small paper tray
Graphic: Unhook the small paper tray Tilt the small paper tray forward, and then open the door on the duplexer.
Figure 99: Open the door on the duplexer
Graphic: Open the door on the duplexer Gently pull out any paper from inside the duplexer, and then close the door on the duplexer. Make sure that the door snaps closed.
Close the door on the duplexer, and then secure the lever on the small paper tray to hold the duplexer door in place.
Reattach the duplexer with the small paper tray to the rear of the product, and make sure that it snaps into place.
Step three: Clear the jam from the front of the printer
Follow these steps to clear the jam from the front of the product.
Make sure that the power cord is disconnected from the back of the product. If the power cord is not disconnected, disconnect it now.
Open the cover on the product.
Figure 100: Open the cover
Graphic: Open the cover Gently pull out any jammed paper from inside the product.
| CAUTION:
|
Remove the jammed paper carefully. Removing jammed paper incorrectly can damage the printing mechanism. |
Make sure that there are no torn pieces of paper left inside the product.
Close the cover on the product.
Figure 101: Close the cover
Graphic: Close the cover Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Step four: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution three: Make sure that the carriage moves freely
Follow these steps to make sure that the carriage moves freely in the product.
Step one: Check the carriage path
Follow these steps to check the carriage path.
If the product is not turned on, press the Power button (
) to turn it on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 102: Open the cover
Graphic: Open the cover With the product turned on,
disconnect the power cord from the rear of the product.
| WARNING:
|
You must unplug the power cord to move the carriage by hand to avoid the risk of electrical shock. |
Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
Reach inside the product, and then manually move the carriage.
If the carriage is stuck on the right side
, move the carriage to the left side of the product.
If the carriage is stuck on the left side
, move the carriage to the right side of the product.
If the carriage is stuck in the middle
, move the carriage to the right.
Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right.
Close the cover on the product.
Figure 103: Close the cover
Graphic: Close the cover Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution four: Remove and reinsert the cartridges
Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Follow these steps to remove and then reinsert the cartridges.
Step one: Remove the cartridges
Press the Power button (
) to turn on the product, if it is not already turned on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 104: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 105: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 106: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. |
Figure 107: Do not touch the contacts or nozzles
Graphic: Do not touch the contacts or nozzles Repeat these steps to remove the other cartridge.
Step two: Reinsert the cartridges
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 108: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 109: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps to reinsert the other cartridge.
Close the cover on the product.
Figure 110: Close the cover
Graphic: Close the cover
Step three: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution five: Plug the printer directly into a wall outlet
Plug the product directly into a wall outlet to make sure that the power source functions correctly.
Step one: Plug the printer directly into a wall outlet
Disconnect the power cord from the rear of the product.
Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.
Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
|
NOTE:
|
If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. |
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution six: Perform a power reset
Follow these steps to reset the product.
Step one: Reset the printer
Press the Power button (
) to turn on the product. With the product turned on
, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button (
) to turn it on.
Step two: Print a self-test report
Print a self-test report to make sure that the hardware functions correctly.
How to print a self-test report
Load plain white paper in the input tray.
Press and hold the Print Cancel button (
). The self-test report prints.
If these steps resolved the issue
, and the test page prints
, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
If the issue persists
, continue with the next solution.
If the test page does not print
, continue with the next solution.
Solution seven: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer
section at the end of this document.
Issue: One or both of the Print Cartridge status lights are on
The following light pattern displays on the control panel:
Figure 111: One or both of the Print Cartridge status lights are on
Illustration: The Print Cartridge status lights are on |
NOTE:
|
The left status light represents the tri-color cartridge that is installed in the
left side of the carriage.
The right status light represents the black or the photo cartridge that is installed on the right side of the carriage. |
Solution
Follow these steps in the order presented to resolve the issue.
Step one: Check ink levels
Choose one of the following methods to check the ink levels.
Method one: Open HP Solution Center to check ink levels
Follow these steps to open HP Solution Center to check the ink levels.
Open HP Solution Center:
Windows XP
On the Windows taskbar, click Start
, click All Programs
, point to HP
, and then click HP Solution Center
.
Windows Vista
On the Windows taskbar, click the Windows icon ( 
), click All Programs
, point to HP
, and then click HP Solution Center
.
HP Solution Center opens.
In HP Solution Center, click Settings
.
Under Print Settings
, click Printer Toolbox
. The Toolbox opens.
Click the Estimated Ink Levels
tab to view the information on ink levels.
|
NOTE:
|
Ink level warnings and indicators provide estimates for planning
purposes only. When a cartridge is low on ink, consider having a
replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable. |
Method two: Print a diagnostic page to check ink levels
Follow these steps to print a diagnostic page to check the ink levels.
Make sure that unused, plain white paper is loaded in the product.
Press and hold the Power button (
), and then press the Print Cancel button (
). Release both buttons. The diagnostic page prints.
On the diagnostic page, look at the bars for the tri-color cartridge and the black cartridge (in the middle of the page) to determine the ink levels.
The "E" (for "empty") and the "F" (for "full") at each end of the ink level bars represents the level of ink in the cartridges. As ink is used, the solid color changes to a faded color.
Figure 112: Example of the ink level bars on the diagnostic page (both the tri-color cartridge and the black cartridge are full)
Graphic: Example of the ink level bars on the diagnostic page (both the tri-color cartridge and the black cartridge are full) If one or both cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace the cartridges.
If neither cartridge is low on ink, continue printing as normal.
|
NOTE:
|
Ink level warnings and indicators provide estimates for planning
purposes only. When a cartridge is low on ink, consider having a
replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable. |
Step two: Replace the cartridges
Follow these steps to replace the cartridges.
Click the Play button (
) to view an animation on how to replace the cartridges. Press the Power button (
) to turn on the product, if it is not already on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 113: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 114: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 115: Remove the cartridge
Graphic: Remove the cartridge Remove the new cartridge from its package.
Carefully pull the pink pull tab to remove the plastic tape on the cartridge.
Figure 116: Remove the plastic tape
1 - Pink pull tab
Graphic: Remove the plastic tape | CAUTION:
|
Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 117: Do not touch the electrical contacts or the ink nozzles on the cartridge
Graphic: Do not touch the electrical contacts or ink nozzles |
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 118: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 119: Close the cartridge latch
Graphic: Close the cartridge latch Repeat these steps for the other cartridge, if necessary.
Close the cover on the product.
Figure 120: Close the cover
Graphic: Close the cover
Issue: One or both of the Print Cartridge status lights blink
The following light pattern displays on the control panel:
Figure 121: One or both of the Print Cartridge status lights blink
Illustration: The Print Cartridge status lights blink Solutions
Follow these steps in the order presented to resolve the issue with the problem cartridge.
If the right
Print Cartridge status light blinks, the right (black) cartridge is the problem cartridge.
If the left
Print Cartridge status light blinks, the left (tri-color) cartridge is the problem cartridge.
IMPORTANT
: Before you begin, make sure that the cartridges are compatible with your product. Contextual Wrapper
Click this link,
HP Home & Home Office Store
(US only), and then click Ink Toner & Paper
to purchase cartridges or check cartridge compatibility for your printer. If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
-
Scroll to the bottom of the page and make sure that the country or region location is correct.
If the cartridges are compatible
with your product, continue to Solution one.
If the cartridges are not compatible
with your product, continue to Solution two to replace the cartridges.
Solution one: Clean the cartridge contacts
Follow these steps to clean the contacts on the problem cartridge.
|
NOTE:
|
Clean the contacts quickly so that the print cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles. |
Gather the following materials:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
Sheets of paper or a paper towel to rest the cartridges on during cleaning.
Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 122: Open the cover
Graphic: Open the cover Disconnect the power cord from the rear of the product.
| WARNING:
|
You must disconnect the power cord before cleaning the electrical contacts inside the product to avoid electrical shock. |
Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 123: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 124: Remove the cartridge
Graphic: Remove the cartridge | CAUTION:
|
Do not remove both cartridges at the same time. Remove and
clean each cartridge one at a time. Do not leave a cartridge outside
the product for more than 30 minutes. |
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Use the damp swab to clean the contacts on the cartridge.
| CAUTION:
|
Do not clean the ink nozzles on the cartridge. |
Figure 125: Clean the contacts
1 - Copper-colored contacts
2 - Ink nozzles (do not clean)
Graphic: Clean the cartridge contacts Lightly moisten another swab with distilled water, and then squeeze any excess water from
the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the product. Allow the contacts to dry for approximately 10 minutes, or use a new swab to dry the contacts.
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot.
Figure 126: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 127: Close the cartridge latch
Graphic: Close the cartridge latch Close the cover on the product.
Figure 128: Close the cover
Graphic: Close the cover Reconnect the power cord to the back of the product.
Press the Power button (
) to turn on the product.
If these steps resolved the issue
, you do not need to continue troubleshooting.
If the issue persists
, continue to the next solution.
Solution two: Replace the cartridge
Follow these steps to replace the problem cartridge.
Click the Play button (
) to view an animation on how to replace the cartridges. Press the Power button (
) to turn on the product, if it is not already on. Open the cover on the product. The carriage moves to the right side of the product. Wait until the product is idle and silent before continuing.
Figure 129: Open the cover
Graphic: Open the cover Press down lightly on top of the cartridge latch, and then pull up the latch to unhook it.
Figure 130: Unhook the cartridge latch
Graphic: Unhook the cartridge latch Slide the cartridge out of its slot.
Figure 131: Remove the cartridge
Graphic: Remove the cartridge Remove the new cartridge from its package.
Carefully pull the pink pull tab to remove the plastic tape on the cartridge.
Figure 132: Remove the plastic tape
1 - Pink pull tab
Graphic: Remove the plastic tape | CAUTION:
|
Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Figure 133: Do not touch the electrical contacts or the ink nozzles on the cartridge
Graphic: Do not touch the electrical contacts or ink nozzles |
Hold the cartridge by its sides with the nozzles toward the product, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
Figure 134: Insert the cartridge
Graphic: Insert the cartridge Press down on the cartridge latch to close it. Make sure it snaps into place.
Figure 135: Close the cartridge latch
Graphic: Close the cartridge latch Close the cover on the product.
Figure 136: Close the cover
Graphic: Close the cover
Issue: One or both of the Print Cartridge status lights blink when trying to print a borderless document
The following light pattern displays on the control panel:
Figure 137: One or both of the Print Cartridge status lights blink
Illustration: The Print Cartridge status lights blink - The size and type of paper might be inconsistent with the print settings.
Solution
Follow these steps to change the print mode settings.
Open the document you were trying to print, if it is not already open.
Click File
, click Print
, and then click Properties
or Preferences
. The Printer Properties
dialog box displays.
In the Printer Properties dialog box, click the Printing Shortcuts
tab, and then make sure that the paper size that is specified in the Paper size
drop-down menu matches the size of paper that is loaded in the input tray.
In the Paper type
drop-down menu, select the paper type that you are using.
If printing in grayscale, click the Features
tab, and then select Print in grayscale
under Color Options.
|
NOTE:
|
Do not print borderless documents in ink-backup mode. Always have two cartridges installed in the printer when printing borderless documents. |
Issue: All lights blink
The following light pattern displays on the control panel:
Figure 138: All lights blink
Illustration: All lights blink Solution
Follow these steps to reset the product.
Press the Power button (
) to turn on the product. With the product turned on
, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button (
) to turn it on.
Service the printer
Service the Product - Contextual Wrapper
There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. If your product is in warranty
, contact HP.
If your product is out of warranty
, fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to
HP’s Warranty Check Tool
. |
|
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