Problem

Figure 1: Resume and print cartridge status lights blinking

Figure 2: Resume and Power lights blinking

Either before or during a print job, both print cartridge status lights and the Resume light start to blink together. Or, the Resume and Power lights start to blink together.

Step 1: Clear jammed paper

If either the auto two-sided printing accessory or the auto two-sided print accessory with small paper tray is attached to the printer, skip to the sections at the end of this document to see how to remove paper jams. If you do not have either of these accessories, follow the steps below:

1. Press the Resume button. If the light does not stop flashing, go to the next step.
   Figure 3: Resume button

   
2. Push the two latch handles on the rear access door toward each other, and then remove the door.
   Figure 4: Removing the rear access door

   
3. Remove all the paper you see. If you are printing labels, see if any are missing from the label sheet. If any labels are missing, locate them inside of the printer and remove them very carefully.
4. Replace the rear access door.
   Figure 5: Replacing the rear access door

   
5. Press the Resume button.

Step 2: Check for jammed paper and foreign objects in the front of the printer

1. Unplug the power cord and open the print cartridge access door.
2. Pull out any jammed paper or other foreign material you were not able to remove from the rear. Pull the paper slowly and carefully to avoid tearing it or damaging the print mechanism.
3. Make sure the print cartridge latches are down and securely fastened.
4. The print cartridge carriage should be on the right side of the unit. If it is not, gently move it with your fingers to the center. If it will not move, click the link at the top of this page to contact HP.
5. Remove any paper or other foreign material under or around the print cartridge carriage. Look in both the right and left sides, inside the printer.
6. Close the print cartridge access door, plug the power cord back in, and turn the product on.
7. If the error still occurs, unplug the power cord and open the print cartridge access door.
8. Gently move the print cartridges all the way to the right side of the printer.
9. Unlatch and remove the cartridges.

   NOTE:

   Try to inspect and reinstall the cartridges as quickly as possible, so that they do not dry out. Avoid touching the copper-colored parts of the cartridge.

   Figure 6: Opening the cartridge latch

   Figure 7: Sliding the cartridge out

10. If either cartridge is damaged, replace it. Reinstall the undamaged cartridges (the printer can print with only one cartridge installed).

    Figure 8: Sliding the print cartridge in

    Figure 9: Closing the latch

11. Close the print cartridge access door, plug the power cord back in, and turn the product on.

If the error still occurs, click the link at the top of this page to contact HP.

Supplementary directions for printers with accessories

The following two sections only apply if you have an auto two-sided printing accessory, or an auto two-sided print accessory with small paper tray.

Clear jammed paper with the auto two-sided printing accessory

1. Turn off the printer.
2. Press the buttons on the left and right sides of the accessory, and then remove it from the printer.
   Figure 10: Pushing the buttons and removing the accessory

   
3. Remove any paper inside the printer.
4. Open the accessory.
   Figure 11: Opening the accessory

   
5. Remove any paper from inside the accessory.
6. Close the accessory and re-attach it to the printer.
   Figure 12: Reattaching the accessory

   

Clear jammed paper with the auto two-sided print accessory with small paper tray

1. Turn off the printer.
2. Press the buttons on the left and right sides of the accessory, and then remove it from the printer.
   Figure 13: Pressing the buttons and removing the accessory

   
3. Remove any paper that is inside the printer.
4. Lift the back lever on the accessory, and then unhook the small paper tray.
   Figure 14: Unhooking the small paper tray

   
5. Tilt the small paper tray forward and open the lower door of the accessory.
   Figure 15: Opening the door of the accessory

   

   1 - Tilt the small paper tray

   2 - Open the lower door
6. Remove any paper inside the accessory.
7. Close the accessory, and then secure the back lever to close the accessory.
8. Re-attach the accessory to the printer.
   Figure 16: Re-attaching the accessory