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HP Networking MultiService Controller Series (MSM) - Apple iPhones and iPads Have Interoperability Issues With HP Wireless Devices

Issue
When a Microsoft Windows user connects to the open wireless and opens their internet browser, they are redirected to the MSM login screen. Once logged in, they can surf any webpage. However, users of iPhones and iPads connect to the wireless network, but browsers do not redirect to the MSM login screen.
It appears to work if the iPhone users install an alternative browser to Safari.
Solution
This is documented under PR 52265.
MSM7xx controllers 5.3.5 release notes:
Click here to access the technical article at http://cdn.procurve.com/training/Manuals/MSM7xx-RN-Apr10-5998-0556-v535.pdf.
MSM7xx controllers 5.4.2.0 release notes.
Click here to access the technical article at: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02594559/c02594559.pdf.
The default public access login page does not work with Apple devices such as the iPhone and iPad. These devices may block pop-ups preventing the user from seeing the login page. One of the three following strategies can be used to resolve this issue:
  1. Open index.asp for editing and add the "useragent" check by editing function showsessionpageifnotsubscribe() as follows:
    function showsessionpageifnotsubscribe() var useragent = navigator.userAgent; if (useragent.indexOf('iPod') > -1) { showSessionPage = false; }
    This prevents the MSM7xx Controller from displaying a session page on the device.
    Next, enable the welcome-page and provide a means for the user to access or bookmark the logout URL or access the session-page URL.
    The script that was edited has worked and it looked like this:
    function showsessionpageifnotsubscribe() var useragent = navigator.userAgent; if (useragent.indexOf('iPod') > -1) { showSessionPage = false; }
  2. Or, enable redirect to https and install a certificate.
    It requires a certificate to be installed and if the user does not want to pay for a certificate then they cannot use this option.
  3. Or, create an access-list to allow access to www.apple.com port 80.
    Advised the following:
    iphone,ACCEPT,all,*apple.com,80
    Under PUBLIC ACCESS then ATTRIBUTES, the syntax is:
    Syntax: listname[,OPTIONAL],action,protocol,address,port[,account[,interval]]
    However, this might not also be required as it will allow guests to access this site without authenticating via the log on screen.
    Click here to access the ProCurve technical article at http://cdn.procurve.com/training/Manuals/MSM7xx-MCG-Apr10-5998-0308-v54.pdf.
    Page 14-37:
    As the release notes say, the issue is due to Apple devices blocking popups. Both logout and session page are popups.
    Remember that all three options are really only workarounds. The only one who can actually fix this is Apple. Hence, suggesting to contact them.
    The FUNCTION in the INDEX.ASP is the "best" workaround. The HTTP to HTTPS redirect without a valid certificate will generate a popup that says this is an untrusted site and it is the popup that causes issue here. Then by creating the access-list, the user is permitting any wireless user on the network to get to apple.com without authenticating. This might not be wanted/desired.
    This WEBSITE shows the IPHONE/IPAD limitations:
    How to Manage the Pop-up Blocker in Safari for the iPhone .
    Click here to access the technical article "How to Manage the Pop-up Blocker in Safari for the iPhone" at http://browsers.about.com/od/allaboutwebbrowsers/ss/iphonepopups.htm.
    NOTE: The above-mentioned URLs will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

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