» Sign-in with HP Passport | » Register
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP
Search:
More options
 
hp.com home


HP Support document

» 

Business Support Center

HP Passport Sign-in

User ID:
Password:
» Register
» Learn more...

Tasks for my selected product

» Download drivers and software
» Troubleshoot a problem
» Setup, install, and configure
» Discover and use a product
» Perform regular maintenance
» Upgrade and migrate
» Recycle and dispose
»

Resources for my selected product

» Diagnose problem or Chat (HP Instant Support)
» Repair videos and animations
» Support Forums
» Guided troubleshooting
» Manuals
» Submit a support case
» See more...
» Help
» Site map
» IT Resource Center

HP Notebook PCs - Repairing or Reinstalling Windows XP with the HP Operating System Disc

Most HP and Compaq notebook PCs manufactured between 2001 and 2005 are shipped with an Operating System Disc (OSD) that contains a full version of the Windows XP operating system. Depending on the notebook model, the disc may be a CD or a DVD. This disc is useful when your notebook PC has software problems that require the operating system to be repaired or reinstalled. Follow the steps in this document to repair or reinstall Windows XP if necessary.
Repair Windows using the Operating System CD-ROM
Windows XP can be repaired using the OSD included with your notebook PC. Follow the steps below to repair your operating system. These steps will not result in the loss of data.
  1. Connect the AC adapter and turn on the notebook PC.
  2. Insert the OSD into the CD or DVD drive.
  3. Press and hold the Power button for five seconds to turn off the notebook.
  4. Press the Power button again to start the notebook.
  5. Press any key to boot from CD when prompted. The Welcome to Setup screen is displayed.
  6. Press the Enter key to continue. A Licensing Agreement screen is displayed.
  7. Press the F8 key to accept the agreement and continue. The Setup window is displayed.
  8. Press R to repair the selected Windows installation. The repair process might take several minutes to complete. The notebook restarts into Windows after the process is complete.
Reinstall Windows using the Operating System Disc
Windows XP can be reinstalled using the OSD included with your notebook PC. Reinstalling the operating system may be necessary if repairing or otherwise restoring Windows does not fix the problem. Reinstalling Windows is not the same process as repairing Windows.
WARNING: Personal data and software you have installed on the notebook will be lost during the OSD reinstall. HP recommends that you make a backup copy of all personal data before beginning this process. For information on creating a backup copy of your data see Microsoft's Backup Basics (in English).
Follow the steps below to reinstall your operating system:
  1. Connect the AC adapter and turn on the notebook PC.
  2. Insert the OSD into the CD or DVD drive.
  3. Press and hold the Power button for five seconds to turn off the notebook.
  4. Press the Power button again to start the notebook.
  5. Press any key to boot from CD when prompted. The Welcome to Setup screen is displayed.
  6. Press the Enter key to continue. A Licensing Agreement screen is displayed.
  7. Press the F8 key to accept the agreement and continue. The Setup window is displayed.
  8. Press the Esc key to continue installing a fresh copy of the operating system without repairing.
  9. Press Enter to setup the operating system.
  10. Press C to continue using this partition.
  11. Select Format the partition using the NTFS file system (Quick) and press Enter . A caution is displayed that formatting this drive will delete all current files.
    • To cancel this procedure press the Esc key on the keyboard.
    • To continue with reformatting your hard drive press the F key on your keyboard.
  12. The reinstallation process begins and may take several minutes to complete. The notebook restarts into Windows after the process is complete.
    NOTE: When prompted for the product key, refer to the Microsoft Certificate of Authenticity located on the bottom of the notebook.

   Content feedback
To help us improve our content, please provide your feedback below.

1. How does the information on this page help you?

   very helpful somewhat helpful not helpful
 

2. Was it easy to find this document?

   easy not easy

3. If you selected not easy for question 2, in which section did you expect to find it?

     

4. Comments:

 
 
- Your feedback will be used to improve our content. Please note this form is for feedback only, so you will not receive a response.
Contact HP if you need technical assistance.

Printable versionPrintable version
Privacy statement Using this site means you accept its terms Feedback to webmaster
© 2010 Hewlett-Packard Development Company, L.P.