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HP LaserJet P2050 Series Printer - Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide
. This guide is available at
www.hp.com/support/ljpaperguide
. |
The product is jammed.1
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| Cause
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Solution
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The paper does not meet specifications. |
Use only paper that meets HP specifications. See Paper and print media
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A component is installed incorrectly. |
Verify that the print cartridge is correctly installed. |
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You are using paper that has already passed through a product or copier. |
Do not use paper that has been previously printed on or copied. |
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A tray is loaded incorrectly. |
Remove any excess paper from the tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load trays
. |
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The paper is skewed. |
The tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. |
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The paper is binding or sticking together. |
Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the tray.
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NOTE:
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Do not fan paper. Fanning can create static electricity, which can cause paper to stick together. |
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The paper is removed before it settles into the output bin. |
Reset the product. Wait until the page completely settles in the output bin before removing it. |
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During two-sided printing, you removed the paper before the second side of the document was printed. |
Reset the product and print the document again. Wait until the page completely settles in the output bin before removing it. |
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The paper is in poor condition. |
Replace the paper. |
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The internal rollers from the tray are not picking up the paper. |
Remove the top sheet of paper. If the paper is too heavy, it might not be picked from the tray. |
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The paper has rough or jagged edges. |
Replace the paper. |
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The paper is perforated or embossed. |
Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1. |
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Product supply items have reached the end of their useful life. |
Check the product control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Print the information pages
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Paper was not stored correctly. |
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. |
1
If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
Jam locations
Jams can occur at the following locations in the product.
Figure 1: Jam locations
1 - Internal areas
2 - Input trays
3 - Output bins
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams.
| CAUTION:
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Before clearing jams, turn the product off and disconnect the power cord. |
Internal areas
Print-cartridge area and paper path
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure 2: Print-cartridge removal
| CAUTION:
|
To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. |
If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure 3: Remove jammed paper
Replace the print-cartridge, and close the print-cartridge door.
Figure 4: Print-cartridge insertion
If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of the product.
Figure 5: Jam-release door
If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.
Figure 6: Remove jammed paper
Close the jam-release door.
Figure 7: Jam-release door
Duplex paper path
At the front of the product, remove Tray 2.
Figure 8: Tray 2
Push down on the green lever to release the duplex paper-path door on the front of the product.
Figure 9: Front duplex door
Check for jammed paper at the front of the product. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 10: Remove jammed paper
Push up on the duplex paper-path door to close it.
Figure 11: Front duplex door
Replace Tray 2.
Figure 12: Tray 2
Open the duplex jam-release door on the back of the product.
Figure 13: Duplex jam-release door
Check for jammed paper at the back of the product. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 14: Remove jammed paper
Close the jam-release door.
Figure 15: Jam-release door
Input trays
Tray 1
Push the button to open the print-cartridge door, and then remove the print cartridge.
Figure 16: Print-cartridge removal
| CAUTION:
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To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. |
Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.
Figure 17: Remove jammed paper
Replace the print-cartridge, and close the print-cartridge door.
Figure 18: Print-cartridge insertion
Tray 2
Open the tray.
Figure 19: Open tray
With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 20: Remove jammed paper
Close the tray.
Figure 21: Close tray
If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 22: Remove jammed paper
Replace the print-cartridge, and close the print-cartridge door.
Figure 23: Print-cartridge insertion
Tray 3
Remove Tray 2 and Tray 3.
Figure 24: Tray 2 and Tray 3
With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 25: Remove jammed paper
Replace the trays.
Figure 26: Tray 2 and Tray 3
If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 27: Upper media guide
Replace the print-cartridge, and close the print-cartridge door.
Figure 28: Print-cartridge insertion
Output bins
| CAUTION:
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To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling the paper straight out. |
At the back of the product, open the jam-release door.
Figure 29: Jam-release door
With both hands, grasp the jammed paper and slowly pull it out of the product.
Figure 30: Remove jammed paper
Close the jam-release door.
Figure 31: Jam-release door
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