NOTE:

These issues are also experienced by Macintosh Users for some of the same reasons stated above. Many of the Macintosh issues with slow printing are resolved by updating the printer driver to the latest version.

Windows 3.1X

1. From Program Manager, open Main , Control Panel , and Printers .
2. If the Default Printer box does not show the correct printer, select the printer from the list of Installed Printers, and select Set As Default Printer .

   NOTE:

   If the printer is not in the list of Installed Printers, the printer driver must be installed from the CD-ROM or the floppy disks that are provided with the printer. Refer to the printer User's Guide for instructions on installing the printer driver.

Windows 95, 98, and Me

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and verify that a checkmark is next to Set As Default . If no checkmark appears, select Set As Default , and try printing again.
3. If the checkmark is present, select Properties and Details .
4. Verify that the option Print using the following driver shows the correct printer name. If not, delete the printer icon from the Printers window, and reinstall the printer driver.

   NOTE:

   To delete the printer icon, select OK to return to the Printers window. Right-click the printer icon to be deleted, and select Delete .

Windows NT 4.0 and 2000

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and verify that a checkmark is next to Set As Default . If no checkmark appears, select Set As Default , and try printing again.
3. If the checkmark is present, select Properties and General .
4. Verify that the option Driver shows the correct printer name. If not, delete the printer icon from the Printers window, and reinstall the printer driver.

   NOTE:

   To delete the printer icon, select OK to return to the Printers window. Right-click the printer icon to be deleted, and select Delete .

Windows XP

1. Select Start and then Printers and Faxes .
2. Right-click the appropriate printer icon, and verify the option Set as Default Printer is not available. (If the option is not available, the printer is the default printer.)
3. If the Set as Default Printer option is available, click Set as Default Printer and try printing again.
4. Verify that the option Driver shows the correct printer name. If not, delete the printer icon from the Printers window, and reinstall the printer driver.

High Performance Architecture (HPA), PCL 5C, or PostScript printer languages

When printing with the PCL 5C or PostScript printer language, slow printing or delay between pages of output may be experienced. The PCL 5C and PostScript printer languages format one page at a time. The HPA or PCL 3 printer languages format one line at a time and may increase print speed. If slow printing is experienced when using the PCL 5C or PostScript printer language, install and print with a PCL 3 or HPA printer driver.

Windows 3.1X

1. From Program Manager, open Main , Control Panel , and Printers .
2. Highlight the printer from the list of installed printers, and select Setup .
3. Change the Print Quality setting from the current setting to a different setting. For example, if Print Quality is set to Normal or EconoFast/Fast, try changing to Best.
4. If any changes are made, try to print again.

Windows 95, 98, and Me

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and select Properties .
3. Select the Setup tab, and if the Print Quality is set to Normal or EconoFast/Fast, change the setting to Best .
4. If any changes are made, try printing again.

Windows 3.1X

1. From Program Manager, open Main , Control Panel , and Printers .
2. Highlight the printer from the list of installed printers, and select Setup .
3. Verify that Paper Type is set to Plain Paper and that Print Quality is set to Normal or EconoFast/Fast . If not, change the Paper Type setting to Plain Paper , and change the Print Quality setting to Normal or EconoFast/Fast . Try to print again.

Windows 95, 98, and Me

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and select Properties .
3. Verify that Paper Type is set to Plain Paper .
4. Select the Setup tab, and verify that Print Quality is set to Normal or EconoFast/Fast .
5. If any changes are made, try printing again.

   NOTE:

   The sizes and complexity of documents can make a difference in the printer's performance. Graphics are usually more complex and print more slowly than files that contain only text. Setting the Print Quality to EconoFast/Fast can improve print speed; however, EconoFast/Fast produces the lowest image quality.

Windows 2000

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and select Printing Preferences .
3. Verify that Paper Type is set to Plain Paper .
4. Verify that Print Quality is set to Normal or EconoFast/Fast .
5. If any changes are made, try printing again.

Windows NT 4.0

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and select Document Defaults .
3. Verify that Paper Type is set to Plain Paper .
4. Verify that Print Quality is set to Normal or EconoFast/Fast .
5. If any changes are made, try printing again.

   NOTE:

   The sizes and complexity of documents can make a difference in the printer's performance. Graphics are usually more complex and print more slowly than files that contain only text. Setting the Print Quality to EconoFast/Fast can improve print speed; however, EconoFast/Fast produces the lowest image quality.

Windows XP

1. Select Start and then Printers and Faxes .
2. Right-click the appropriate printer icon, and select Printing Preferences .
3. Verify that Paper Type is set to Plain Paper .
4. Verify that the Print Quality is set to Normal or Fast .
5. If any changes are made, try printing again.

Windows 3.1X

1. Press Ctrl and Esc to retrieve the Task List.
2. If any programs are listed other than Program Manager, select one of them, and select End Task . Repeat this step until the list shows only Program Manager, then try printing again.
3. If the print speed has not improved, go to Program Manager , select File , and Run .
4. Type SYSEDIT in the Command line, and select OK . Select the title bar that reads, "C:\WINDOWS\WIN.INI ," to bring that window to the front.
5. Look at the LOAD= and RUN= lines. If software programs are listed after lines that begin with LOAD= or RUN=, deactivate the LOAD= and RUN= lines by placing a semicolon (;) at the front of each line. Select File , then Save . Close SYSEDIT .
6. From Program Manager, open StartUp . If any icons are present in StartUp , drag and drop each icon from the StartUp group into the Main group. Restart Windows and try printing again.

Windows 95, 98, and Me

1. Close all running applications, and try printing again. Use the steps below to close the running applications.
   1. On the keyboard, press Ctrl , Alt , and Delete to retrieve the Close Program window.
   2. Highlight any program in the list except Explorer and Systray, and select End Task .
   3. Repeat Steps a and b until all programs except Explorer and Systray are closed.
   4. Once the list shows only Explorer and Systray, select Cancel to close the Close Program window.
2. Try to print again. If the print speed has not improved, perform Steps 3 through 5.
3. Disable any applications that are loaded with Windows from the LOAD= and RUN= lines in the WIN.INI file.
   1. Select Start and Run .
   2. Type SYSEDIT in the Open box, and select OK . Select the title bar that reads, "C:\WINDOWS\WIN.INI ," to bring that window to the front.
   3. In the [windows ] section, locate the load= and the run= lines. If there are any statements in these lines, place a semicolon (;) at the beginning of each line. The lines should now read, ";load=" and ";run=."
   4. Select File and Exit . Select Yes to save the changes.
4. Move all icons out of the StartUp program group.
   1. Right-click Start , and select Open . Open Programs and StartUp .
   2. Move (drag and drop) each icon located in the StartUp window to the Desktop. Once all the StartUp icons are on the Desktop, close the open windows.
5. Restart Windows and try printing again.

Windows NT 4.0, 2000, or XP

1. Close all running applications, and try printing again. Use the steps below to close the running applications.
   1. On the keyboard, press Ctrl , Alt , and Delete to retrieve the Windows NT Security window.
   2. Select the Task manager button.
   3. Highlight any program in the list, and select End Task .
   4. Repeat Steps a through c until all programs are closed.
   5. Once the list is empty, select the X in the top-right corner to close the Task Manager Window.
2. Try to print again. If the print speed has not improved, perform Steps 3 and 4.
3. With system administrator rights, move all icons out of the StartUp program group.
   1. Right-click Start , and select Open All Users . Open Programs and StartUp .
   2. Move (drag and drop) each icon located in the StartUp window to the Desktop. Once all the StartUp icons are on the Desktop, close the open windows.
4. Restart Windows, and try printing again.

Minimum system requirements

Printer	Operating system	Processor	Ram	Free space
DJ340	Windows 3.1 or above	286	4 MB	10 MB
DJ350	Windows 3.1	486/66	8 MB	10 MB
	Windows 95/98	Pentium 60	16 MB	10 MB
	Windows NT 4.0	Pentium 60	24 MB	10 MB
	Windows 2000	Pentium 60	32 MB	10 MB
DJ1000C	Windows 3.1	486/66	8 MB	15 MB
	Windows 95/98	486/66	8 MB	15 MB
	Windows NT 4.0	486/66	24 MB	15MB
DJ1120C	Windows 3.1	486/66	8 MB	15 MB
	Windows 95/98	486/66	8 MB	15 MB
	Windows NT 4.0	486/66	24 MB	15 MB
DJ1220C	Windows 3.1	486/66	8 MB	50 MB
	Windows 95/98	Pentium 60	16 MB	50 MB
	Windows NT 4.0	Pentium 60	24 MB	50MB
DJ1220C/PS using Adobe PressReady	Windows 95/98	Pentium 100	48 MB	280 MB
	Windows NT 4.0	Pentium 100	48 MB	280 MB
HP 2000C	Windows 3.1	386/25	8 MB	15 MB
	Windows 95/98	486/25	8 MB	15 MB
	Windows NT 4.0	486/25	16 MB	15 MB
HP 2200/2250	Windows 3.1	486/66	8 MB	15 MB
	Windows 95/98	486/100	32 MB	15 MB
	Windows NT 4.0	Pentium 100	32 MB	15 MB
	Windows 2000	Pentium 166	32 MB	15 MB
HP 2230/2280	Windows 95/98	486DX-100	16 MB
	Windows NT 4.0	Pentium 100	32 MB
	Windows 2000	Pentium 166	32 MB
	Windows XP	Pentium 233	64 MB	30 MB
HP 2500C	Windows 3.1	486/66	8 MB	50 MB
	Windows 95/98	486/100	8 MB	50 MB
	Windows NT 4.0	486/100	16 MB	50 MB
HP Business Inkjet 2600	Windows 95/98	486/100	16 MB	30 MB
	Windows Me	Pentium 166	32 MB	30 MB
	Windows NT 4.0	Pentium 100	32 MB	30 MB
	Windows 2000	Pentium 166	64 MB	30 MB
	Windows XP	Pentium 233	64 MB	30 MB
HP Business Inkjet 3000	Windows 98	486/100	16 MB	4 MB
	Windows Me	Pentium 166	32 MB	4 MB
	Windows NT 4.0	Pentium 100	32 MB	8 MB
	Windows 2000	Pentium 166	64 MB	650 MB
	Windows XP 32 and 64 bit	Pentium 233	64 MB	1.5 GB
HP Color Inkjet cp 1700	Windows 95/98	Pentium 60 MHz	16 MB
	Windows NT 4.0	Pentium 60 MHz	24 MB
	Windows Me	Pentium 150 MHz	32 MB
	Windows 2000	Pentium 133 MHz	32 MB
	Windows XP	Pentium 233MHz	64 MB

Windows 3.1X

Follow the steps below to check for minimum system requirements:

1. Exit Microsoft Windows.
2. At the C:\ prompt, type MSD and press Enter . The screen will display the Microsoft Diagnostics utility program.
3. In Microsoft Diagnostics, check the processor, system random-access memory (RAM), and free hard disk space.
   • Press P for Computer . Verify that the processor meets the minimum system requirements for the printer (press Enter to return to the main MSD screen).

     NOTE:

     The processing speed of the computer will determine how fast the document can be sent to the printer. For example, a computer with a 486 processor will run faster than a computer with a 386 or a 286 processor.

• Extended (EXT) memory must be at least 4096 KB.
• Press D for Disk Drives . Free space must be at least 10 megabytes (MB).

Windows 95, 98, and Me

Follow the steps below to check for minimum system requirements:

1. Right-click My Computer , and select Properties .
2. Verify that the system processor and RAM at least meet the required minimum. Close Properties .
3. Open My Computer , and highlight the (C:) drive.
4. The amount of free disk space for the C:\ drive will be shown on the status bar located at the bottom of the My Computer window. Verify that the amount of free hard disk space at least meets the required minimum.

Windows NT 4.0, 2000, and XP

Follow the steps below to check for minimum system requirements:

1. Right-click My Computer , and select Properties .
2. Verify that the system processor and RAM at least meet the required minimum. Close Properties .
3. Open My Computer , and highlight the (C:) drive.
4. The amount of free disk space for the C:\ drive will be shown on the status bar located at the bottom of the My Computer window. Verify that the amount of free hard disk space at least meets the required minimum.

Windows 3.1X

1. From Program Manager, open Main , Control Panel , and Printers .
2. Remove the X from the Use Print Manager line by selecting the X .
3. Select Connect . Select the LPT1.DOS (or LPT1.OS2 ) port from the list of ports.
4. If the printer is an HP Deskjet 600/600c printer, remove the X from Fast Printing Direct to Port by selecting the X .
5. Select OK , and try printing again.

Windows 95, 98, and Me

1. Select Start , Settings , and Printers .
2. Right-click the appropriate printer icon, and select Properties , Details , and Port Settings .
3. Remove the checkmarks next to Spool MS-DOS Print Jobs and Check Port State Before Printing , and select OK .

   NOTE:

   If DOS applications are being used with an HP Deskjet 1000c series printer, the option Spool MS-DOS Print Jobs must remain checked in order to allow the DOS applications to print.

4. Select Spool Settings , and select the option Print directly to the printer . This will change the "Spool Data Format" from EMF to RAW.
5. Select OK , Apply , and OK .
6. Select Start and Run .
7. Type the name of the HP configuration program in the Open box, and select OK . To determine which configuration file to use, refer to the document titled, HP Professional Series Color Printers and HP Deskjet Printers - Driver Configuration Files (BPD03014) .
8. Select Continue .
9. Remove the checkmarks from any of the following entries that are present, and select OK .
   • Bidirectional communication
   • Network bidirectional communication
   • Launch toolbox when printing
   • Run status monitor when printing
10. If prompted, select Restart Windows .
11. Try printing again.

Windows NT 4.0, 2000, and XP

1. In Windows NT 4.0 and Windows 2000, select Start , Settings , and Printers .
   In Windows XP, select Start and then Printers and Faxes .
2. Right-click the appropriate printer icon, and select Properties .
3. Select the Ports tab, and remove the checkmark by Enable Bidirectional Support .
4. Select OK , and close the Printers windows.
5. Select Start and Run .
6. Type the name of the HP configuration program in the Open box, and select OK . To determine which configuration file to use, refer to the document titled, HP Professional Series Color Printers and HP Deskjet printers - Driver Configuration Files (BPD03014) .
7. Select Continue .
8. Remove the checkmarks from any of the following entries that are present, and select OK .
   • Bidirectional communication
   • Network bidirectional communication
   • Launch toolbox when printing
   • Run status monitor when printing
9. If prompted, select Restart Windows .
10. Try printing again.

NOTE:

Delete temporary files carefully to ensure that necessary files are not deleted. All temporary files use the extension .TMP. If unsure about the proper procedures for identifying, locating, or selecting temporary files for deletion, contact Microsoft Windows Technical Support for assistance.

Windows 3.1X

1. From Program Manager, open Main and File Manager .
2. From File Manager, select File and Search .
3. On the Search For line, type *.TMP . On the Start From line, type C:\ . There should already be an "X" in the box labeled, "Search All Subdirectories" (select the box if there is not already an "X" there).
4. Select OK .
5. The File Manager displays a list of temporary files. Delete the temporary files that are returned in the Search Results list.

Windows 95, 98, and Windows NT 4.0

1. Right-click Start , and select Find .
2. Search for all *.TMP files on the C:\ drive:
   1. Type *.TMP on the Named line.
   2. Type C:\ on the Look In line.
   3. Make sure that a checkmark is next to Include Subfolders , and select Find Now .
3. If any files are returned in the Search Results list, delete them.
   1. Select Edit , and Select All .
   2. Select File and Delete . Select Yes or Yes to All .

Windows Me, 2000 and XP

1. Right-click Start , and select Search .
2. Search for all *.TMP files on the C:\ drive:
   1. Type *.TMP in the Named field.
   2. Type C:\ in the Look In field.
   3. Click Search Options .
   4. Ensure that a check is in Advanced Options .
   5. Ensure that a check is in Search Subfolders .
   6. Click Search Now .
3. If any files are in the Search Results list, delete them:
   1. Select Edit .
   2. Click Select All .
   3. Select File and Delete .
   4. Click Yes or Yes to All .

NOTE:

Increased performance will be most noticeable in Windows 3.1x.

Windows 3.1X

1. From Program Manager, open Main , Control Panel , and Fonts .
2. Delete all fonts that will not be used on a regular basis.
   1. Highlight a font that will not be used, and select Remove . Multiple fonts may be selected by holding down the Ctrl key while selecting each font to be deleted.
   2. If the font will never be used, enable the option, Delete Font File from Disk . This option will completely remove the font from the hard drive.
   3. Select Yes to delete the selected font. Select Yes to All if multiple fonts are selected in Step a.
   4. Repeat Steps a through c until all unnecessary fonts are removed.

Windows 95, 98, Me, NT 4.0, 2000, and XP

1. Select Start , Settings , Control Panel , and Fonts .
2. Delete any font that will not be used on a regular basis:
   1. Highlight the font(s) that will not be used. Multiple fonts may be selected by holding down the Ctrl key while selecting each font to be deleted.
   2. Select File and Delete . Select Yes to remove the selected font(s).
   3. Repeat Steps a and b until all unnecessary fonts are removed.